How to port Telus phone numbers to KrispCall?

  • Last Updated: 27 Mar 24
  • 9 min read
How to port Telus phone numbers to KrispCall

The ability to keep using your current phone number even after switching to a different carrier is one of the key advantages of porting your number.  

Similarly, when you port Telus phone numbers to KrispCall, you will get more advanced call management features and more control over your calls. The best part is that the porting process is a really simple and seamless process. 

In this guide, we will walk you through the process of porting your Telus phone number to KrispCall. Plus, we also point out some requirements that you need to address before starting the porting process. 

Porting Requirements (To Be Considered Before Porting Out Your Telus Phone Number)

There are a few requirements that you need to consider before you port Telus phone numbers to KrispCall. Some of the key things to consider are explained in detail below:

Porting Requirements (To Be Considered Before Porting Out Your Telus Phone Number)

1. The Number Must be Active

The first thing that you need to ensure while porting your Telus phone number is to check whether your Telus phone number is active or not. Once you find out that your number is active then you can apply for porting. 

If your number is inactive then contact your service provider and request them to activate it. Then, you can start the porting process. 

Note: You mustn’t cancel your Telus service plan, and the number should be active during the entire porting process. 

2. Device Should Be Unlocked

If your device is locked to the Telus network, you might need to have it unlocked before porting your number. Locked phones are restricted to Telus’ network and cannot be used with SIM cards from other carriers.

Therefore, make sure that your number is unlocked at any cost. If your phone is locked in the Telus network, reach out to Telus unlock mobile device support to see if it’s eligible for unlocking. 

Also Check: How to Port Fido Phone Numbers to KrispCall?

3. Clear Outstanding Payments

The present clear bills are required for our team during the porting process. Therefore, always make sure to check if you have outstanding bills that are associated with Telus call charges, phone bills, or equipment fees. 

If you haven’t cleared the dues, you can’t port your Telus phone number to KrispCall. The porting process will begin once you clear all the bills with Telus.

4. Submission of Necessary Documents & Information

Our team requires some documents and information during the porting process. So, prepare all the documents that include:

  • Letter of Authorization (LOA)
  • Customer Service Record (CSR)
  • Phone Bill
  • 6-digit Number Transfer Pin

When you submit these documents, make sure that each document is up-to-date and all the details are accurate. 

Also Read: How to port Bell Mobility phone numbers to KrispCall?

Information and Document Requirements (To be submitted to KrispCall)

Here are the information and documents that you need to provide when porting your Telus phone number to KrispCall:

1. Phone Numbers

The initial step is to know a list of your Telus phone numbers that you need to port to KrispCall. Then, simply reach out to our customer support via email and provide that list in a proper format. 

The number must contain 11 digits, and the +1 country is mandatory written in the first. Next, the number must consist of 3 digital area codes and the remaining phone number. Here is a sample of the complete phone number of Canada: +1-XXX-XXX-XXXX.

You Might Be Interested In: How to port Telstra phone numbers to KrispCall?

2. Letter of Authorization (LOA)

The next thing that you need to submit is the Letter of Authorization dated not more than 30 days ago. The LOA will verify your ownership of the number and provide all the critical information porting representatives need to successfully transfer a number. 

You have to issue the LOA that must contain all porting numbers, end user information (owner of number), and a signature either physical or electronic. Additionally, ensure that the information on your LOA must match the authorized username and service address provided by your current carrier. 

Follow these instructions to fill out the LOA form:

FieldInstructions to fillAdditional Comments
Customer NameThe Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual).⚠️Incorrect information will lead to rejection
Business NameName of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company’s name).⚠️Incorrect information will lead to rejection
Service AddressNote that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers’ release; the address must match their records. ⚠️Incorrect information will lead to rejection
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them).⚠️Missing information will lead to rejection

 ➡ LOA Template for Telus Phone Number

3. Customer Service Record (CSR)

The customer service record document provides all the details about you that your existing carrier stored. This information includes billing telephone number, authorizing name, account type, and billing address.

This is not a mandatory document, but submitting a CSR document helps you port your phone number faster. 

4. Most Recent Phone Bill

You need to provide a scanned or electronic copy of the recent bill that was issued within the last 30 days. The bill must contain information about your address, authorized user name, and account number. 

Interesting Read: How to port AT&T phone numbers to KrispCall?

5. Account Number and PIN

The last step is to provide an account number and PIN associated with the phone number you intend to port. 

Follow these instructions to get an account phone number and PIN.

FieldInstructions to fillAdditional Comments
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable 

(Note: All Canadian Numbers compulsorily have an Account Number associated with them).

⚠️Missing information will lead to rejection
PINPlease ask your losing carrier if the numbers you are porting have a Port-Out PIN associated with them and provide the same if applicable.⚠️Missing information will lead to rejection

You Might Want To Check: How to port Fizz Mobile Phone Numbers to KrispCall?

How to port Telus phone numbers to KrispCall?

To port Telus phone numbers to KrispCall, follow these steps:

Step 1: The first thing is to ensure that your number is portable. To test it, just use our Phone Number Portability Checker tool. If any inconvenience occurs, simply reach out to our customer support reps through Live Chat or Email us at [email protected] or [email protected]

Step 2: Once you find out that your number is portable and interested in porting your number, submit your interest to our porting team via email or Live Chat.  

Step 3: Our support agent will contact you as soon as possible once they receive your request and provide you with the details of the required documents. 

Step 4: Prepare and submit your documents via email to [email protected], following the guidance provided by our support agent. Ensure that your application includes all the essential documents and information. 

Step 5:  Once your submitted documents are verified, our support agent will send a porting request to the losing carrier (Telus). Telus will then send you a port approval SMS text, which you must approve within 90 minutes of receiving it. If you do not reply within the defined timeframe, your request will be canceled, and you will have to start over. 

Step 6: Once you respond to the port approval SMS text and documents are verified, we will inform you whether your number is eligible for porting or not. If so, the porting process will be initiated. 

In case you are not eligible, the necessary information will be given to help you try again. 

Note: Your phone number must remain active during the whole porting process.

Step 7: You will then receive a notification when the porting process successfully completes. You can easily access the number from the KrispCall app. 

Step 8: Lastly, you can cancel your Telus service plan when your phone number is ported to KrispCall.

Don’t Miss: How to port T-Mobile Phone Numbers to KrispCall?

FAQs

How do I transfer my Telus phone number to another carrier?

Initially, you need to contact the Telus support team to transfer your Telus phone number. After your request, Telus will cancel your service and transfer your number.

Once you have done that, follow these steps:

  1. Send a porting request to your new carrier. 
  2. Submit accurate and current papers and information in accordance with the requirements. 
  3. Wait till your porting request is accepted.
  4. Once accepted, the new carrier will provide the porting day and time.
  5. Follow the new provider’s porting process requirements and maintain communication with their team.

Also Check: How to port T-Mobile Phone Numbers to KrispCall?

How can I get a Telus phone number transfer PIN?

You can contact the Telus customer support team for a porting authorization code (PAC), which is an alphanumeric code valid for 30 days. It allows you to transfer your phone number to a new network. 

How long does it take for Telus to release your phone number?

Telus takes 7–10 business days to release your phone number. 

Interesting Read: How to port Rogers Phone Numbers to KrispCall?

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.

Related Blogs

How to Forward Calls On iPhone Easily?

Imagine you finally make your travel plans one day, and everything is set from backpack🧳..

27 Mar 24
10 min read
What are OTPs? Everything You Need to Know

In the world of cybersecurity 🐱‍💻 , one-time password OTPs are essential safeguards against cybercrime...

02 Apr 24
10 min read
How to Integrate Your ActiveCampaign Account with KrispCall?

ActiveCampaign is a robust marketing automation platform that helps businesses streamline their marketing efforts, while..

22 Mar 24
5 min read