Best Pipedrive Phone Integrations: Optimise Your Business Calls

  • Last Updated: 15 Jan 24
  • 12 min read
Best Pipedrive Phone Integrations Optimise Your Business Calls

Need to keep your sales team productive? Tired of endless call logs? 🤔

Put an end to the dial-tone drama, streamline sales with the perfect Pipedrive phone integration, and easily automate and manage your sales processes without spending heavy money and saving time.

Pipedrive phone integration helps business owners, managers, and salespeople efficiently handle phone calls and CRM updates. With Pipedrive integration, you will be able to automate repetitive workflows and reduce manual work.

There are many other benefits of integrating Pipedrive with your business phone system, which we will be reading about in this blog post.

Thus, don’t go anywhere and keep reading this blog until the very end.

What are Pipedrive Phone Integrations?

Pipedrive phone integration refers to the ability to integrate Pipedrive with a Customer Relationship Management (CRM) system with a business phone service. Businesses can use this third-party tool to connect directly to CRM platforms, make calls, send texts, log phone details, and manage all call center interactions automatically via Pipedrive.

What are Pipedrive Phone Integrations

It provides an advanced dashboard, a powerful design, and 4000+ integration tools, which help businesses connect with software and boost sales processes.

The integration of your phone system with Pipedrive enables real-time call analytics and insights to optimize sales and enhance customer service. Pipedrive phone integration has a built-in call feature that allows users to make calls directly from the pipeline web app, enhancing workflow. 

Moreover, these integration provides additional features like automatic call logging, recording, and call analytics to optimize sales and customer service processes.

🔗 You May Also Like: Pipedrive Integration for Increased Functionality

🔥 Note: The sales productivity of sales teams that use CRM systems increases by 14.5%. Moreover, this platform helps businesses tasks better, enhance communication, and optimize conversion.

What are the Benefits of Integrating Pipedrive Phone for Business?

Integrating the Pipedrive phone for business is very crucial for modern businesses as it helps streamline communication, automate tasks, integrate with many business tools, improve collaboration efficiency, and reduce manual work.

What are the Benefits of Integrating Pipedrive Phone for Business

The following are the benefits of integrating Pipedrive phone for business:

1. Enhanced Sales Efficiency

The Pipedrive integration allows businesses to perform calls and keep call records directly from Pipedrive, reducing context switching between different applications. Also, it helps prioritize leads and contacts based on their call history, automatically update data, and track call metrics to improve sales.

2. Streamline Customer Communication

With pipedrive integration, customers receive personalized service with caller ID pop-ups and access to detailed profiles during calls. Pipedrive also automates follow-up messages like texts and emails after calls for training purposes and quality assurance.

3. Automated Workflow

Sync call logs, recordings, and activities with Pipedrive deals to eliminate manual data entry. By scheduling calls directly from a pipeline, automating call logging and contact creation, and triggering custom actions, businesses can save time and effort.

4. One-click Dialing

Make calls directly from your CRM and other apps with one click integrating with Pipedrive. Initiate calls from your CRM, project management tool, or any other app that you use regularly.

5. Better Team Collaboration

Using Pipedrive, you can share call notes and recordings with the team, assign follow-up tasks, and track sales rep activity through call analytics. Moreover, businesses can monitor the performance of the sales team and identify areas for improvement.

6. Data-Driven Insights

Analyze call metrics such as call duration, success rates, and conversion rates to better understand your customers and optimize your sales strategy. Automatically generate reports to track team performance and identify areas for improvement.

How Does Pipedrive  Phone Integration Work?

Integrating Pipedrive with phone systems helps to streamline communication. Here is how Pipedrive phone integration works:

Step 1: Connect your phone system or VoIP: Choose a reliable phone system or VoIP provider like krispCall and integrate it with Pipedrive.

🎇 Note: Sync your Pipedrive contacts with your phone.

Step 2: Activate the click-to-call feature: By activating this feature, you will be able to make calls directly from Pipedrive contacts or receive calls with caller information displayed.

Step 3: Automatic Logging: All business calls, texts, and voicemails are automatically logged in Pipedrive to gain valuable insights and for reference.

Step 4: Trigger Actions: By automating actions such as creating tasks, sending follow-ups, or logging call details based on call events, you can automate your workflow and save time.

Step 5: Quick Access: Access call history, recordings, and notes directly from Pipedrive contact and deal pages. This helps in reporting, monitoring call activity, and analytics.

🎇 Note: you can use advanced features like call recording, transcription, and analysis tools for further insights and training.

👉 You May Also Like: Best VoIP Integrations with Zoho CRM

7 Best Pipedrive Phone Integrations in 2024

Pipedrive integration is a powerful tool for businesses in 2024 Integrating Pipedrive with various business tools like customer relationship management (CRM) helps businesses manage their sales processes and streamline sales workflow.

Moreover, it improves collaboration among the sales team, saves time through automation, and ultimately helps the sales team attain its goals

So, if you want to improve your sales process and are searching for the Best Pipedrive Phone Integrations in 2024, we present you a list of the Top 7 best Pipedrive Phone Integrations in 2024 based on functionality, effectiveness, and customer reviews.

1.  KrispCall + Pipedrive  Integration

Trusted by 4500+ companies worldwide, KrispCall is one of the best cloud-based platforms that help business enhance their communication. Integrating KrispCall with Pipedrive helps businesses track their team’s customer communication in their CRM, optimize marketing and sales strategy, and simplify business communication, reducing manual work.

Not only that, but KrispCall comes with a wide range of advanced features like a unified callbox, call recording, analytics, monitoring, reporting, and many more, which are perfect for enhancing business communication. 

KrispCall Pipedrive Integration

Moreover, KrispCall’s calling app helps businesses perform calls with a click within Pipedrive without switching platforms. KrispCall + Pipedrive integration also helps businesses automatically record call logs and prepare reports on agents’ performance, productivity, and customer satisfaction.

Ultimately, this helps businesses save time and money, generate leads reports, and manage and improve sales processes and agents’ productivity. With data-driven insights, businesses can automate follow-up messages like texts and emails after calls for training purposes and quality assurance. 

So, if you are looking for a reliable, easy, and best Pipedrive integration in 2024, KrispCall is the one. Integrate today and grow your business now.

Features

  • Easy Access to Customer History
  • Automated call logging (inbound and outbound calls, voicemails, missed calls, received calls, and transferred calls)
  • Customized floating window
  • Easy scalability option
  • Two-way contact syncing 
  • A quick click to call
  • Workflow and automation 
  • Provide data-driven insights for personalized customer service

Pricing

  • Essential: $12 per/annum
  • Standard: $32 per/annum (popular)
  • Enterprise: Custom

2. Ringover + Pipedrive Integration

Ringover, a popular phone system provider, provides a cloud phone solution offering voice calling, video calling, SMS, video conferencing, live calling, and various call center features.

Integrating Ringover with Pipedrive helps businesses automate manual tasks, such as logging all contact interactions and data synchronization between Ringover and Pipedrive. Contact information stored in the CRM will be displayed each time Ringover receives a call.

Ringover Pipedrive Integration

Moreover, Ringover + Pipedrive integration allows sales teams to access all contact information stored in Pipedrive. With click-to-call and power dialer, you will be able to perform calling automatically without manual work, providing a better calling experience.

You’ll also have access to powerful business telephony tools. This helps the sales team enhance their communication, manage sales processes, and improve customer satisfaction and agents’ productivity.

Features

  • Click to dail 
  • Automatic call logging 
  • Sales rep notes and tags sync
  • Power dialer
  • Easy-to-use interface

Pricing 

  • Smart: $21 user/month (excl. taxes)
  • Business: $44 user/month
  • Advanced: $54 user/month

3. Cloudtalk + Pipedrive Integration

Cloudtalk is a popular cloud-based phone system for sales and customer support teams. Cloudtalk+ Pipedrive integration allows business planning and manages sales activity, automates workflow, and simplifies your sales processes.

Cloudtalk Pipedrive Integration

Features such as click-to-call, call recording, two-way data sync, monitoring, and analytics help the sales team drastically enhance their overall sales performance.

This helps businesses handle the call better, provide personalized and data-driven customer service, convert potential leads into customers, automate data logging, reduce manual work, boost the agent’s performance, and find areas of improvement.

Features

  • Automatic tracking, recording, and reporting.
  • Two-way Real-time data sync
  •  Speech-to-text transcriptions
  • Powerful sales tools 
  • Real-time dashboard

Pricing

  • Starter: $25 per user/ month (billed annually)
  • Essential: $30 per user/ month (billed annually) – Popular
  • Expert: $50 per user/ month (billed annually)
  • Custom: contact the sales team

4.  Twilo + Pipedrive Integration

Twilo + Pipedrive integration enables business and sales teams to communicate with their customers on various platforms like WhatsApp and SMS without any need to switch platforms. 

The extension allows you to connect with your entire database and a specific group or individual contact. Moreover, features like bulk messaging and chat help to reach out to the potential customer with ease. The solution allows you to share engaging content directly from Pipedrive and respond to customer inquiries.

twilio

Furthermore, twilo+pipedrive integration not only automates the workflow but allows multiple users to receive desktop notifications for your incoming Twilio messages, which helps the sales team manage sales processes, generate leads, and automate the workflow, reducing manual work and save a lot of time and money for the business.

Features

  • Automate workflow
  • Track conversation
  • Send and receive messages over WhatsApp
  • Bulk SMS
  • Personalized communication

Pricing

  • Contact the sales team

5. Kixie + Pipedrive Integration

Kixie is a popular platform that provides sales communication tools. Kixie is also known for its integration with customer relationship management (CRM) systems, helping sales teams streamline their communication processes and enhance productivity.

Moreover, Kiixe + Pipedrive integration enables features like click-to-call, voicemail drop, local presence dialing, call recording, and analytics to track and measure sales calls.

Kixie Pipedrive Integration

Also, Kixie+ Pipedrive integration allows automatic call logging and recording, two-way contact sync, auto contact creation for new contacts,  automated SMS follow-up aftercalls, and many more, which directly helps businesses enhance customer engagement, improve data visibility, reporting, streamline and automate workflow resulting in satisfied customer and better sales

Features

  • Click to call
  • Automated SMS follow-up 
  • Call recording 
  • Auto contact creation for new contact 
  • Call analytics 

Pricing

  • Contact the sales team

6. Toky + Pipedrive  Integration

Toky is a popular phone service provider for modern businesses today, offering tons of features like IVR phone tree, live call, SMS, power dialer, notes and tag, and many others.

By integrating Pipedrive with Toky, businesses can contact their contacts, as well as other business tools, with a single click. Additionally, Toky keeps track of every call you make so your team can focus on customer service, sales, and areas for improvement.

Toky Pipedrive Integration

Furthermore, Toky+ Pipedrive integration allows businesses to automatically log inbound and outbound calls, record them, and click to call inside Pipedrive. Also, its click-to-SMS and call notes feature helps businesses seamlessly perform sales operations without switching any platform.

Automated reports and analytics help businesses gain valuable insights, generate leads, enhance business communication, collaborate better, enhance productivity, and improve customer service.

Features

  • Click-to-call
  • Toky dialer
  • Automated tracking, reporting, and recording 
  • Call monitoring
  • Automated contact creation of new contacts

Pricing

  • Entrepreneur Plan: $25 per user/ month
  • Business plan:$35 per user/ month
  • Enterprise plan: Contact sales team

7. Talkdesk + Pipedrive Integration

Talkdesk is a popular call center software provider, allowing a wide range of call management features and advanced functionality. Talkdesk+ Pipedrive Integration displays a customer’s contact history and information when a call is received via Talkdesk.

talkdesk

It allows users to tailor interactions and provide better service by using this information. Talkdesk users can also update notes, contacts, and activities in Pipedrive, so information is always up to date.

Moreover, the integration automatically syncs contacts, activities, and notes between Pipedrive and Talkdesk in real-time. Moreover, Talkdesk’s automated workflows eliminate the need to enter data in two different systems manually. Set up Talkdesk events to trigger actions in Pipedrive automatically.

Features

  • Automatic call logging 
  • Real-time data updates
  • Call information sync
  • Caller identification 
  • Workflow automation

Pricing

  • CX Cloud Essential: $75 per user per/ month 
  • CX Cloud Elevate: $95  per user per/ month
  • CX Cloud Elite: $125 per user per/ month

Tips to Choose the Right Pipedrive Phone Integration

Choosing the right pipedrive phone integration is significant as it helps businesses unlock the full potential of automated communication, streamline workflow, boost their sales team’s efficiency, manage sales processes, and improve customer communication.

So here are some tips for choosing the right Pipedrive Phone integration for your business:

1. Identify Your Business Needs

  • Consider the functionality your business or sales team requires.
  • Ensure compatibility with your existing software or tools
  • Analyze call volume and types of calls your business receives.

2. Budget Consideration

  • Research and evaluate specific integration
  • Conduct detailed research, make sure to check their reviews, and compare them with their competitors.
  • Review Pipedrive phone integrations,
  • Automated processes should be easy to use. 
  • Make sure it covers the tasks and events you need to automate, like call logs, missed calls, and voicemails

3. Customization Option

  • Look for Pipedrive integrations that offer customization to meet the sales team’s needs and consist of all the features to handle sales calls better.
  • Make sure it provides scalability and flexibility options 
  • Make sure the integration provider offers good customer support (Check the reliability of the agents)
  • Ask for a free trial test, make sure it’s compatible and aligned with your business needs then pay.

Final Words

Eliminate juggling tasks and switching apps to save time and resources and focus on your core sales activity.

So, integrating pipedrive into your business phone system with a reliable and reputable provider like KrispCall can transform your business’s sales process with automation. Easily record call logs, track calls, and automate workflow with Pipedrive to enhance business communication, enhance team productivity, and manage sales processes.

So, make use of technology, automation, and data-driven insights with Pipedrive to provide personalized customer service, easily record logs, and streamline sales processes.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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