Aircall Vs RingCentral: Which Contact Center Platform Is Better?

With extensive options of contact center platforms in the market, you may wonder which is best for you. 😕 

You have to take into account several factors, such as cost, features offered, customer support, platform availability, etc. when choosing the platform that best suits your business needs and requirements. 

Two popular contact center platforms in the market are Aircall and RingCentral.

In this blog, we will compare Aircall and RingCentral based on their cost, ease of use, security, and features, which will give you insight into making decisions.

Aircall Vs RingCentral: At a Glance

Aircall and RingCentral are both contact center platforms that have their own uniqueness and quality while offering advanced features. 

Here is a table that compares RingCentral and Aircall based on their features, free trial, and monthly pricing. 

Feature	Aircall	RingCentral
Monthly Price	Starts from $40 per user	Starts from $30 per user
Free Trial	For 7 days, without requiring a credit card.	30 days, requires a credit card
Minimum number of users	Minimum 3 users for both Professional and Essential plan	One user can start all plans
Click to Call	Available in all plans	Available in all plans
Local Numbers	In each plan, one free local number	Available in add-ons ( $4.99/ per month )
Toll-free Numbers	Available in all plans.	Available in all plans.
Call Tagging	Yes	Not available
Extensions	Extensions up to three digits in all plans.	Available in all plans.
Integrations	Integrates 100+ tools such as Helpdesk, E-commerce, CRM, etc.	After the advanced plan, CRM integrations with 300+ apps like Salesforce, Hubspot, etc.
Mobile App	Android and IOS	Android and IOS
Security measures	Compliant with HIPAA, GDPR, and SOC 2.	Compliant with HIPAA, GDPR, and SOC 3.
Customer Support	24/7 customer support	24/7 customer support

Overview of Aircall

Aircall is a customer engagement and communication platform, designed with sales and support teams in mind. It offers cloud-based voice solutions that are not only reliable but also easy to use. Aircall can seamlessly integrate with CRM and other business tools, such as e-commerce, Salesforce, intercom, Slack, and more. 

Aircall is available on both mobile and desktop apps. It doesn’t have video calls or team chat features, though. Instead, it focuses on directing calls, tracking data, listening in on calls, and helping teams work together with features like to-do lists and shared inboxes.

Overview of RingCentral

RingCentral is a cloud-based service that offers both Contact Centers and Unified Communications as a Service (UCaaS). Their standout product, RingCentral RingEX, combines various communication tools, such as messaging, phone calls, team chats, and video calls, into a single, easy-to-use platform.

Today, RingCentral is one of the popular contact centers, with 5 million+ users. It provides advanced features like caller ID, analytics, IVR, call recording, unlimited audio conferencing, and more. It is ideal for companies with hybrid or remote models. 

Aircall Vs RingCentral: Pricing and Plan

With a lot of standard features, both Aircall and RingCentral come with different plans:

Aircall Plans and Pricing

Plans	Pricing	Features
Essential	$40/user/month	Call routing, IVR, standard analytics, voicemail transcription
Professional	$70/user/month	Call monitoring, smart routing,  power dialer

RingCentral Plans and Pricing

Plans	Pricing	Features
Core	$30/user/month	SMS, IVR, Google, Microsoft integrations, visual voicemail
Advanced	$35/user/month	CRM integrations, unlimited internet fax, advanced call monitoring
Ultra	$45/user/month	Unlimited storage, device analytics, and unlimited AI-powered meetings.

Aircall Vs RingCentral: Features & Functionality 

The features provided by Aircall and RingCentral are similar, but there are a few areas where one service is superior to another:

Aircall Features and Functionality

Here are some key features and functionalities of Aircall:

• Productivity features: Aircall offers several productivity features, including call transcription, click-to-dial, power dialer, call tags, etc.

• Integrations: Aircall lets you integrate your contact center platform with other business tools and software, such as Salesforce, Zendesk, Slack, Freshdesk, and Microsoft Dynamics.

• Call center features: Aircall offers several call center features, such as call queuing, call recording, time-based routing, unlimited concurrent calls, etc. 

• AI & Transcription: Aircall lets you enjoy AI & transcription features like AI-generated call summaries, key topic recognition, and call transcription.

RingCentral Features and Functionality

Here are some key features and functionality of RingCentral:

• Integrations: RingCentral provides CRM integrations with over 300+ business apps, including Salesforce, Hubspot, Zoho, Google Workforce, and many more. 

• Analytics: RingCentral offers advanced analytics features such as adoption analytics, real-time quality-of-service, and call log reports.

• AI Automation and Intelligence: With RingCentral, businesses can get AI automation and Intelligence features like live transcriptions, video summaries, and video highlights.

• Cloud phone system features: With RingCentral, you can get features like multi-level auto attendant and IVR, call queues, visual voicemail, call recording, virtual numbers, etc.

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Aircall Vs RingCentral: User Experience and Interface

Both Aircall and RingCentral have intuitive design, but they vary in these keyways: 

A. Ease of Setup and Onboarding

Both Aircall and RingCentral provide instructions on the portal for onboarding, whereas Aircall offers one-on-one onboarding with a dedicated account manager in their professional plan. 

B. User Interface Design and Intuitiveness

Both Aircall and RingCentral provide user-friendly interfaces. Aircall’s straightforward interface makes it simple to set up phone lines, route calls, and use other features. RingCentral also offers an easy-to-use interface where users can easily access the features they need.

C. Customization Options

Aircall offers limited customization options, especially when adjusting features to fit business processes. On the other hand, RingCentral offers many customization options, including integration, storage, phone numbers, and call volume.

RingCentral Vs Aircall: Integrations and Compatibility

Numerous third-party integrations are available with compatible business tools in both RingCentral and Aircall.

Here are some points that show the difference between their integrations and compatibilities: 

A. Third-party Integrations Available

RingCentral provides extensive developer APIs and over 300 pre-built third-party integrations through its App Gallery, available on the Advanced and Ultra plans. 

Aircall, on the other hand, offers integrations with around 125 third-party applications through its App Marketplace. While Aircall provides access to APIs and webhooks on all plans, full API developer support is limited to its Custom plan.

B. Compatibility with Popular Business Tools 

Both RingCentral and Aircall are compatible with various business tools. Some notable RingCentral integrations include Google Workspace, Microsoft 365, HubSpot, Salesforce, Slack, Microsoft Teams, and more. Popular Aircall integrations include HubSpot, Zapier, Slack, Salesforce, Shopify, and Microsoft Teams

C. API Availability and Developer Resources

RingCentral offers extensive secure APIs and developer resources for businesses wanting to build custom integrations, whereas Aircall offers Public APIs and Webhooks. 

Aircall Vs RingCentral: Security and Compliance

Here’s how Aircall and RingCentral differ from one another in terms of security and compliance:

A. Data Encryption and Privacy Measures

• According to the UpGuard report, RingCentral rates 826/900 in security measures, whereas Aircall outstands with a security rating of 878/900.
• Both providers offer authentication and data security features. 

B. Compliance with Industry Regulations 

• Both providers are compliant with HIPAA, which makes them secure providers.
• Aircall and RingCentral claim to comply with GDPR and PCI, with Aircall complying with SOC 2 and RingCentral SOC 3. 

C. Security Features 

• Both of them use SSOs (single sign-in) to help manage IDs.
• RingCentral offers multi-factor authentication (MFA) for better security, whereas Aircall provides 2FA.

Aircall Vs RingCentral: Customer Support

Aircall offers customer support features like talk-to-listen ratios, call routing, and IVR 24/7, whereas RingCentral claims to provide 24/7 live chat, online support, and FAQs. According to user reviews, RingCentral needs to improve its customer support system.

Due to the higher ratings and good customer service, Aircall provides a better customer experience than RingCentral.

Aircall Vs RingCentral: User Reviews

Both Aircall and RingCentral received the most positive user reviews regarding their features, quality, and user interface. According to G2 reviews, RingCentral got 4 stars, whereas Aircall stands out with 4.3 stars.

Aircall is known for its easy integration, and users stated that it was easy to set up with good guidance from the account manager during onboarding. However, price becomes a questionable factor for Aircall. Overall, Aircall places itself as a trustworthy contact center platform in terms of customer perception.

On the other hand, RingCentral also offers an easily accessible interface with a single unified platform. However, customer support seems to be a question for RingCentral, as users are experiencing delays in issue resolution. Nonetheless, RingCentral receives positive feedback on its features and functionalities, except for its customer service.

RingCentral Vs Aircall: Pros & Cons

We have listed some key pros and cons of RingCentral and Aircall:

Pros and Cons of RingCentral

Pros:

• Wide integration capabilities
• The toll-free or business number included
• Easy to set up

Cons:

• Customer support could be better
• Some features are not available without an upgrade
• Few KPIs and metrics in call analytics

Pros and Cons of Aircall

Pros:

• Integrations with 100+ apps
• International calling available
• Easy to use

Cons: 

• Call issues
• Comparatively expensive
• Limited communication channels

Aircall Vs RingCentral: Which Contact Center Platform is Better?

Both Aircall and RingCentral have their own uses and are among the best providers in the market. However, choosing between them can be a matter of your needs.

Aircall can be a better choice if you are into:

• Excellent customer service: Aircall provides reliable customer service through a one-on-one onboarding process with an account manager and 24/5 customer support.

• Most secure service: Aircall has become the better choice regarding security concerns, with 882 ratings in UpGuard and GDPR compliance.

• Small to medium-sized businesses: Aircall can be ideal for small to medium-sized call centers that rely mainly on voice calling for business communications and can be beneficial in sales teams, too. 

RingCentral can be a better choice if you are into:

• Cost-effectiveness: RingCentral offers a better cost range for the service and three plans that make it flexible for businesses of any size.

• Business Tools: RingCentral offers Integration with more than 300 business tools, such as HubSpot, Salesforce, Google Workspace, Microsoft Teams, and GitHub. 

• Advanced Video Conferencing: With RingCentral, businesses can use AI-powered transcriptions, post-meeting summaries, and highlights.

A Better Choice: KrispCall

KrispCall stands out by addressing the limitations of Aircall and RingCentral while offering a range of telephony features like VoIP phone numbers, IVR, call recording, Unified Callbox, shared phone numbers, and auto attendant—all presented in a user-friendly interface.

One unique feature that sets KrispCall apart is its Unified Callbox feature. This brings all telephony conversations, be it phone calls, text messages, voicemails, call notes, or recorded calls, under one centralized dashboard. Neither Aircall nor RingCentral explicitly mentions Unified Callbox in their feature sets.

Moreover, KrispCall’s pricing plans are more budget-friendly, starting at just $15 per month. This affordability makes it an attractive option for businesses of any size. KrispCall also provides 24/7 human support via SMS, phone, or live chat, ensuring reliable assistance whenever needed.

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Final Thoughts

Both Aircall and RingCentral are the best contact center platforms in the market. They provide advanced features and secure functionality. However, choosing the one that best suits your needs and requirements can depend on your budget. 

If you need a more secure contact center platform with excellent customer service, and especially if you fit in small- to medium-sized businesses, you should go for Aircall. Whereas RingCentral can be the option if you are looking for a cost-effective platform with a huge range of integrations. 

Well, if you are looking for a rich and affordable contact center platform, KrispCall is the best choice because it provides a reliable platform with secure compliance and advanced features at an affordable cost.