Nextiva Vs RingCentral: Which is The Better Choice for Your Business?

With many VoIP providers available in the market, choosing the best one for your business can be challenging 😮‍💨. They must meet your preferred features and functionality. The two bulls of the VoIP space are here – Nextiva and RingCentral, which offer similar VoIP features and functionality.

But when it’s time to choose between these two platforms, who will be the best VoIP provider? 🤔

Don’t worry. We’re here to help. In this blog, we’ll compare Nextiva and RingCentral’s features, pricing, ease of use, and customer support to help you choose the best VoIP platform for your business needs and preferences.

Nextiva Vs RingCentral: At a Glance

Overview of Nextiva

Nextiva is a cloud-based communication software company founded in 2006 and headquartered in Scottsdale, United States. It specializes in communication systems, including phone and contact centers, using Voice over Internet Protocol (VoIP) technology. Nextiva offers a suite of built-in apps and tools, such as sales, automation, and analytics, and is trusted by over 100,000+ customers worldwide. 

Nextiva’s core products include internal phone systems and customer communication, features like inbound and outbound calling, social media and reputation management tools, and video conferencing. Unlike competitors with limited support hours, the company has built a strong reputation for its customer service, with a universal support plan for all customers.

Overview of RingCentral

Founded in 1999, RingCentral has established itself as the leader of the SaaS world. RingCentral is a leading cloud communication and contact center company that provides a unified platform for messaging, video conferencing, and phone calls. The company serves over 400,000 customers and millions of global users, making it one of the largest providers of cloud-based communications services.

Moreover, RingCentral’s platform is designed to support large-scale deployments and manages over ten billion minutes of voice and video traffic. The company’s architecture is designed to handle 2x capacity, ensuring that it can meet the needs of its growing customer base. 

A. Nextiva Vs RingCentral Features & Functionality 

Both Nextiva and RingCentral offer similar features and functionality. However, there are a few areas where one service performs better than another: 👇

Nextiva Features and Functionality 

Here are some key features and functionality of Nextiva: 

Unified Communications: Nextiva offers a complete unified communications package that includes voice, video, live chat, and collaboration in a single platform.

Call Management: Include features like auto-attendant, call routing, call blocking, call transfer, and call recording.

Analytics and Reporting: Nextiva offers real-time analysis and reporting on call activity, agent performance, and business insights.

Integrations: Nextiva seamlessly integrates with Microsoft Teams, Hubspot, Zendesk, Microsoft Dynamics, and so on.

RingCentral Features and Functionality

Here are some key features and functionality of RingCentral: 

Unified Communications: RingCentral also offers unified communications, including messaging, video, and phone services.

Phone System: RingCentral provides auto-attendant, voicemail, call forwarding, and much more with its cloud-based PBX.

Integrations: RingCentral integrates with more than 200 business apps and software, including Zoho CRM, Beetexting, Google Workspace, and others.

B. Nextiva Vs RingCentral Pricing and Plan

Call management features are similar in RingCentral and Nextiva, making them equally appealing to business owners. However, one service may perform better than another in some cases.

Nextiva Plans and Pricing

RingCentral Plans and Pricing

C. Nextiva Vs RingCentral: User Experience and Interface

The user experience and interface of both platforms are intuitive. The two platforms differ, however, in a few key ways: 👇

1. Ease of setup and onboarding

Both Nextiva and RingCentral offer a self-service portal for setup and provide phone support to help with configuration. However, some reviewers have raised concerns about Nextiva’s responsiveness during setup. It also has an onboarding team that provides step-by-step guidance on setup to new users.

2. User interface design and intuitiveness

RingCentral aims to provide an easy-to-use and navigable app for desktop and mobile devices with large buttons for key features, while Nextiva boasts a user-friendly interface and makes complex features like voice mail and call routing easy to use.

3. Customization options and flexibility

Nextiva’s interface offers a predefined layout with some options to personalize greetings, voicemail messages, and workflows. Meanwhile, RingCentral gives users a wider range of options to customize dashboards, call routing rules, and user permissions.

D. RingCentral Vs Nextiva: Integrations and Compatibility

Various third-party integration options are available with RingCentral and Nextiva, as well as compatibility with most-used business tools. Nevertheless, there are some differences between the platforms when it comes to integrations and compatibility: 👇

1. Third-party integrations available

RingCentral generally offers a broader range of third-party integrations through its app gallery. While Nextiva’s Integrations depend on the plan you choose. Essential plans offer limited integrations, whereas high-tier plans provide more integration options.

2. Compatibility with popular business tools

Both providers integrate with popular business tools and CRM like Salesforce, Zen Desk, and HubSpot, as well as productivity tools like Google Workspace and Microsoft 365.

3. API availability and developer resources

RingCentral offers robust APIs and developer resources for businesses that want to build custom integrations. Nextiva also offers APIs as well, but their developer resources might be more limited compared to RingCentral.

E. Nextiva Vs RingCentral: Security and Compliance

In comparing Nextiva and RingCentral, a critical aspect to consider is their approach to security and compliance:

Data encryption and privacy measures

• Both providers provide secure data transmission and storage using industry-standard encryption ( 256-bit SSL).

• Both providers also offer a password protection feature and an authentication feature.

Compliance with industry regulations

• Both providers are compliant with HIPAA. However, the setup process for RingCentral is considered more complex.

• Nextiva and RingCentral claim to comply with GDPR (General Data Protection Regulation). Check their specific documentation to ensure it aligns with your needs.

Security features

• For added security, both platforms offer multi-factor authentication (MFA).

• They also provide role-based access control (RBAC) that restricts user permissions based on their organizational status.

F. Ringcentral Vs Nextiva Customer Support

As of now, on G2, Nextiva has received 4.5 stars whereas RingCentral has received 4 stars with Nextiva effortlessly stands out in terms of customer reviews. 

But how is customer support on these two platforms?

Whether live chat, phone, or email support, both platforms offer 24/7 customer support. However, throughout our research, we found that Nextiva provides better customer service and responsiveness than RingCentral.

However, RingCentral beats Nextiva regarding customer reviews in terms of features like OmniChannel, Call Routing, IVR, and Text-to-speech. 

G. Nextiva Vs RingCentral User Reviews

Based on customer reviews, both Nextiva and RingCentral have positive reviews. However, there are some differences in terms of customer service, ease of use, and installation.

Nextiva is strongly appreciated for its user-friendly experience, especially when creating new users and adding new devices. Users mention the improved administration processes as a strong point. The customer support provided by Nextiva is the best because the company has been recognized for its excellent customer service in the industry, and people are talking about their friendly and responsive account managers.

Users have also praised RingCentral’s ease of use and have given it positive reviews. They have also mentioned the accessibility of reading messages and the ability to fax. While customer support seems to be a point of debate, some reviews say it falls short of Nextiva’s.

Additionally, based on combining and assessing different user reviews, we’ve identified some pros and cons of both platforms: 👇

Pros and Cons of Nextiva

Pros:

• Easy to use
• Good customer support
• Cost-effective
• User-friendly interface
• Suitable for small businesses and mid-market companies

Cons:

• Onboarding process is overwhelming
• Limited reporting features
• Dropped and missed calls

Pros and Cons of RingCentral

Pros:

• Numerous integration options
• Excellent audio and video quality
• Robust security features

Cons:

• Customer support could be better
• Consume a lot of time for setup
• Reporting isn’t consistent

Nextiva Vs RingCentral: Which Phone Provider Is Best?

You might think Nextiva is a better option depending on ratings and reviews. Both these platforms(Nextiva and RingCentral) stand out as the leading VoIP provider in the market. Both providers have effective PBX features to meet the demands of their customers. 

However, choosing between these platforms depends on your specific needs.

RingCentral might be a better fit if:

• Global reach is important: RingCentral has a broader presence in the world.

• Extensive integration is crucial: RingCentral offers an app gallery with over 200 integration options.

• Advanced video conferencing is needed: RingCentral allows a large number of participants and offers features like AI-powered meeting insights.

• A thorough analysis is essential: RingCentral offers more detailed and user-friendly analytics.  

Nextiva could be the better choice if:

• Excellent customer service is a priority: Nextiva generally gains higher positive reviews and ratings in terms of customer service.

• Cost is important: Nextiva offers the cheapest plans than RingCentral, which is more cost-effective, especially for teams with over 100 users.

• Simplicity is preferred: Nextiva’s interface is more adaptable and user-friendly.

• Unlimited internet faxing: Nextiva includes this feature in all its plans, whereas RingCentral requires a higher tier.

A Better Choice: KrispCall

KrispCall definitely stands out as the best VoIP provider. KrispCall offers best-in-class features like VoIP phone numbers, Unified Callbox, voicemail, call recording, team messaging, auto attendant, and more, all in a single interface. 

In addition, KrispCall offers more affordable plans than Nextiva and RingCentral, starting at just $15/month. KrispCall also provides a free demo, where businesses can taste its features and functionality before committing. Moreover, KrispCall offers 24/7 human support through phone, SMS, or live chat. 

Furthermore, KrispCall has more features than Nextiva and RingCentral, making it a business go-to choice. It is also more cost-effective than RingCentral and Nextiva, making it suitable for companies of all sizes. 

Benefits of using KrispCall:

• Access to virtual numbers from 100+ countries
• Call coaching feature to track agent’s performance
• Unified Callbox to never miss an interaction

Final Thoughts

Both Nextiva and RingCentral are leading VoIP providers ruling the VoIP space. Both of these platforms offer robust features and functionality. However, choosing between these platforms completely depends on business needs and priorities.

Businesses looking for a cost-effective solution, user-friendly interface, effective customer service, and some basic customizable options can choose Nextiva. At the same time, businesses that require a wide range of integrations, tailored solutions, and global communication capabilities can choose RingCentral.

Moreover, if you’re looking for a feature-rich and affordable VoIP provider, then KrispCall is your best choice. KrispCall provides a reliable and secure platform for businesses to communicate and collaborate.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.