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Talkdesk Pricing: Is the Cost Worth It?

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Talkdesk Pricing

Several factors must be considered when choosing a virtual phone system for your business. One of them is Pricing 💵. However, after picking an appropriate phone system for your business, you might be 😕confused about which plan would be the best.

Don’t worry; we have done thorough research on the article. In this blog, you’ll learn in-depth about Talkdesk pricing, its plans and features, and determine whether they meet your business needs and requirements.

We have also compared Talkdesk with other possible alternatives. If you think Talkdesk might not suit your business needs, various options like KrispCall exist. 

Let’s get started. 🔽

🗝️Key Highlights

  • Talkdesk has 3 significant plans: CX Cloud (Essentials, Elevate, and Elite).
  • The CX Cloud Essentials costs $85/user/month and offers various functionalities like voice engagement, business intelligence, and workspace design.
  • The CX Cloud Elevate costs $115/user/month and offers various functionalities, such as automated notifications, quality assurance management, and screen recording.
  • The CX Cloud Elite costs $145/user/month and has various functionalities like CX Analytics, Proactive Outbound Engagement, and Workforce Management.
  • KrispCall’s advanced VoIP features include SMS & Voicemail Filter, Unified Callbox, and Custom Caller ID.
  • Below, we have compared the prices and features of Talkdesk and KrispCall, considering various factors such as pricing models, contract lengths, integrations, and available platforms.

What is Talkdesk?

Talkdesk is a cloud contact center platform that leverages AI and automation technologies. It enables businesses of all sizes, from startups to large enterprises, to modernize contact center solutions and adapt to changing customer expectations.

Talkdesk

Its intuitive user interface (UI) and customizable workforce help to enhance the customer experience and gain insights into customer behavior and preferences.

Talkdesk facilitates modern customer service by empowering enterprises, businesses, and contact centers with an AI-powered contact center platform that increases efficiency, grows revenue, and improves customer experience.

Talkdesk Pricing & Plans

Talkdesk offers several pricing plans tailored to business needs. The plans and pricing vary according to business requirements and are divided into three parts.

Talkdesk Pricing

Talkdesk Pricing Considerations

1. CX Cloud Essentials

CX Cloud Essentials costs $85 per user per month. Users can gain essential capabilities with features like voice engagement, real-time dashboards, reports, API access, etc.

This option provides fundamental features that help manage customer interactions, such as call routing, basic IVR, and voicemail. It also allows integration with various CRM systems and other business tools.

2. CX Cloud Elevate

CX Cloud Elevate costs $115 per user per month. Users can get every feature included in CX Cloud Essentials, plus automated notifications, feedback, screen recording, quality management, and digital engagement.

This option is appropriate for medium—to large-scale businesses requiring high-quality customer interactions. It is also ideal for cloud contact centers that deliver exceptional customer experiences.

3. CX Cloud Elite

CX Cloud Elite costs $145 per user per month. CX Cloud Elevate includes every feature of Essentials and Elevate, as well as additional performance management and custom reporting features.

This option suits large-scale enterprises, and it offers advanced features and capabilities, such as customer experience analytics, agent assist, proactive outbound management, and workforce management, to manage contact center operations effectively.

Choosing the Right Talkdesk Plan for Your Business

1. CX Cloud Essentials

Best For: The CX Cloud Essentials plan is best suited for small to medium-sized businesses that are cost-effective for managing customer interactions. With fundamental solid features like IVR, voicemail, and call routing, this option suits your enterprise as it can handle customer inquiries properly.

2. CX Cloud Elevate

Best For: The CX Cloud Elevate plan is well-suited for medium—to large-scale businesses and has more advanced features than the Essentials plan. It provides essential tools for quality assurance, enhanced analytics, and reporting capabilities that allow enterprises to gain information on contact center performance, customer behavior, and trends, which makes this plan suitable for your enterprise.

3. CX Cloud Elite

Best For: The CX Cloud Elite top-tier plan best suits large-scale businesses with various functionalities, such as omnichannel communication and digital engagement tools. Its main focus is performance management and custom reporting, which empower organizations to drive continuous improvement and ensure operational excellence.

Talkdesk Pricing & Features Compared to Competitors

The Talkdesk starting price is $85 per month per user, including various advanced, compliance, and security features.

Regarding the Talkdesk alternatives, KrispCall is the best option, offering advanced VoIP features at a reasonable price.

Not only that, KrispCall pricing starts at $15 per user per month, more than five times less than Talkdesk. KrispCall also delivers a wide range of functionalities that other options lack.

🔥You Might Find It Interesting: Aircall Pricing: Can It Beat KrispCall Pricing?

Why Choose KrispCall over Talkdesk?

There are some reasons why one should choose KrispCall over Talkdesk. Some of them are as follows:

1. Unified Callbox

Unified Callbox is a unique VoIP feature of KrispCall that combines SMS, MMS, voice calls, and call tags all in a single dashboard. One should choose KrispCall over Talkdesk because Talkdesk lacks this feature, and users might have to navigate between different interfaces for different communication channels, which can be a little time-consuming.

2. Unlimited Calling & Storage

Another reason one should choose KrispCall over Talkdesk is its unlimited calling and storage feature. While Talkdesk offers up to 100,000 calls in total and limited storage, KrispCall stands out by offering unlimited calls and storage.

3. Advanced Call Management

Advanced Call Management is another reason for users to choose KrispCall over Talkdesk. KrispCall provides call analytics features that help measure and analyze Key Performance Indicators (KPIs). These KPIs are used to improve and monitor agents’ performance properly. It also offers a DND feature (Do Not Disturb) to silence call notifications. Although Talkdesk also has these features, KrispCall emphasizes these functionalities better.

4. Custom Caller ID

Custom Caller ID is an essential VoIP feature that allows users to display a new number instead of the one used while making an outbound call. This feature will enable customers to receive calls from a customized business phone number whenever they try to reach agents. It helps to protect customers’ personal contacts and information. KrispCall has this feature, and Talkdesk lacks it, so one should choose KrispCall over Talkdesk.

5. SMS & Voicemail Filter

With the Unified Callbox feature, users can easily search and filter logs, SMS, and voicemails, ensuring immediate access to specific information tailored to business needs. Talkdesk lacks this feature, so one should choose KrispCall over Talkdesk.

Standard Features Across All of KrispCall’s Plan

All KrispCall plans include some universal features. They are listed below:

  • Call Recording: The Call Recording feature allows users to obtain detailed call recordings of agents’ and customers’ conversations with clear audio quality to improve agent performance and enhance customer satisfaction. 
  • Call Forwarding: The call forwarding feature ensures users never miss important calls. It can also enhance agents’ productivity and improve call management by distributing calls and prioritizing urgent ones.
  • Call Notes: The Call Notes feature allows you to track important details and actions after a call, analyzing past data and information to provide a tailored customer experience.
  • Call Transfer: The Call Transfer feature allows the call to be transferred to another agent, ensuring there’s no interruption in communication between the callers and agents.
  • Voicemail: Voicemails or virtual mailboxes are accessible via mail or phone. This feature helps the caller set audio-recorded messages whenever the recipient is unavailable or busy.
  • Call Log History: The call log history feature allows users to keep incoming and outgoing call details and telephone conversations. By identifying potential call interactions, businesses can make data-driven decisions.
📖Also Read: CallHippo Pricing, Plans, & Features: Is the Cost Worth It?

Comparison Table

FeaturesKrispCallTalkdeskComparisons
PlansStarts at $15/user/monthStarts at $12/user/month (annually)Starts at $85/user/month (1-4 users)KrispCall offers more affordable pricing.
International Phone Numbers100+ Countries75 CountriesKrispCall provides access to more international numbers.
Custom Caller IDYesNoKrispCall offers Custom Caller ID
Pin Contact/ MessageYesNoKrispCall allows Pin Contact/ Messages
Call Recording LimitsUnlimitedLimitedKrispCall offers unlimited Call Recording.
Recording Playback Fast ForwardYesNoKrispCall allows Recording Playback Fast Forward.
DND for Contact NotificationsYesNoKrispCall offers DND for Contact Notifications.
IntegrationsHubspot, Pipedrive, Zapier, Microsoft Dynamics 365, Zoho, Bitrix24, Monday.comHubspot, Pipedrive, Zapier, Salesforce, Microsoft Dynamics 365, Zoho, ZendeskSimilar Number of Integrations for both Talkdesk and KrispCall
Block ContactYesNoKrispCall offers Block Contact
StorageUnlimitedLimitedKrispCall offers unlimited storage.
Voicemail/ SMS FilterYesNoKrispCall allows Voicemail/ SMS Filter
Available PlatformsWeb, Android, iOS App, Browser extensionWeb, Android, iOS App, Linux, Windows, Mac AppTalkdesk offers more platform options.
Unified CallboxYesNoKrispCall offers Unified Callbox
Types of CustomersSmall, Medium, Large Businesses & FreelancersSmall, Medium, Large Businesses KrispCall offers businesses to Freelancers

Which is the Best KrispCall’s Plan?

KrispCall provides three main plans: Essential, Standard, and Enterprise.

  1. Essential Plan: This plan is ideal for small businesses, startups, or freelancers. User capacity is limited, but basic features such as calling and messaging are provided. Pricing is affordable at $15 per user per month.
  2. Standard plan: This plan removes user restrictions and allows unlimited users, making it suitable for midsize businesses and small call centers. It includes additional features like number sharing and call forwarding, which are more than Essential. It offers a value of $40 per user per month for established small to middle-scale businesses.
  3. Enterprise plan: The Enterprise plan is tailored to the specific needs of large enterprises, call centers and BPOs. It provides full functionality, global access, and advanced call center controls. Prices can be adjusted to suit your needs, and complex requirements can be accommodated. In terms of features, Standard offers great introductory and advanced features.

Talkdesk or KrispCall: Which Is The Right Provider for Your Business?

Whether you choose Talkdesk or KrispCall depends entirely on your personal circumstances. Consider factors like budget, number of employees, and other business requirements.

In addition to the base cost, consider the features included in each package. KrispCall’s plans are simple and offer various options depending on your needs.

Choose KrispCall if:

  • You primarily focus on making and receiving day-to-day calls and messages.
  • You want to make an unlimited number of calls with unlimited storage for recordings.
  • You have a remote team but want to create a centralized hub. With KrispCall’s Unified Callbox, you can easily streamline communication with call tags, shared numbers, and call analytics.

Choose Talkdesk if:

  • A large-scale business or call center needs advanced features like automation, call routing, and real-time analytics.
  • You require extensive CRM integration or use various marketing tools and business applications to implement important business and marketing strategies. 
  • You need an omnichannel communication platform to seamlessly handle calls, emails, social media messages, and chats.

Conclusion: Is Talkdesk Worth it?

Talkdesk offers various features, especially for cloud contact centers. However, it may not be the most cost-efficient solution or suitable for every company. Since a one-size-fits-all approach does not work, exploring alternatives is wise.

If you want an alternative to Talkdesk, KrispCall is an excellent option. KrispCall pricing starts at $15/user/month, while Talkdesk offers roughly similar service at $85/user/month. This means KrispCall provides a better deal to businesses, whether large, mid, or small.

KrispCall is a telephony system that boosts lead generation through calls with features like global calling, IVR, open and closed conversations, and automatic call distribution. It also streamlines the organization’s workflow through voicemail transcription software.

It’s also cost-effective and offers 24/7 support. KrispCall helps your business grow with its affordability and functionality.

Schedule a demo today to learn how KrispCall can meet your needs. Its accessibility and usefulness make it a wise choice compared to expensive solutions that may not fit your budget or specific needs.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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