CallHippo Pricing, Plans, & Features: Is the Cost Worth It?

If you’ve ever thought of integrating a cloud-based phone system into your business communications, you most likely have heard of CallHippo.

However, selecting CallHippo is only the first step in choosing a phone solution. Next comes picking the proper plan, which can be tiring. 

But don’t worry, we’ve done the hard work for you. 

In this article, you’ll learn all about CallHippo’s pricing plans and features in-depth and find out whether the software may or may not fit your business needs.

We’ll explore the options in detail below.

What is CallHippo?

CallHippo is an on-demand, Voice-over-Internet Protocol (VoIP) based virtual phone system. CallHippo enables startups and businesses to instantly obtain local phone numbers from more than 50 countries worldwide. 

Its easy-to-use interface and robust backend design permit organizations to establish their phone system in under three minutes. 

It facilitates the deployment of an adaptable telephony network anywhere internet access is available. The goal is to substitute desk phones with software-based phones, which aims to simplify establishing a support center. 

The cloud-based solution seeks to reduce the difficulties related to setting up communication systems for growing enterprises.

CallHippo Pricing & Plans

CallHippo offers transparent pricing with multiple options to suit businesses of all sizes. You can also use their free 10-day trial or forever-free basic plan. 

A CallHippo demo is also available to help you understand the product better.

CallHippo pricing considerations

Basic Plan

The free Basic Plan billed annually includes core features such as click-to-dial, Teams integration, voicemail, SMS, intelligent call routing, and call forwarding. 

This option is well-suited for entrepreneurs and small companies interested in experimenting with operations in new areas, as it provides basic functionality without cost.

Bronze Plan

The Bronze Plan costs $20 per user per month. However, when billed annually, it’s starting price is $16. In addition to incorporating all of the features included in the Basic plan, it provides supplementary capabilities such as voicemail, shared inbox, skill-based call routing, webhook integration, and campaign management tools. 

This option is appropriate for businesses looking to unlock enhanced functionality and gain more data-driven visibility into callers beyond the basic features.

Silver Plan

Priced at $24 per user per month with annual billing, the Silver Plan provides additional advanced features on top of what is included in the lower plans. Specifically, it enables free call recording, live call monitoring, setting user work hours, call queuing, call cascading, holiday routing, gamification tools, and call tagging. 

This plan is targeted towards mid-sized businesses. Compared to the basic and bronze options, it is well-suited for companies that require more robust capabilities to enhance their customer service.

Platinum Plan

Priced at $40 per user per month with annual billing, the top-tier Platinum Plan provides all of the features covered in the Silver plan plus additional powerful outbound communication tools. 

Specifically, it offers a power dialer, predictive dialer, voice broadcasting, call barging, call whispering, advanced intelligent analytics, and other capabilities. As this plan contains the most robust outbound features, it is well-suited for medium and large businesses that rely heavily on outbound calling for sales generation beyond what the basic silver plan delivers.

Choosing the Right CallHippo Plan for Your Business

Choosing the right CallHippo plan for your business can be challenging. But if you know what each plan, like bronze, silver, and platinum, is best for, you can find the one that perfectly fits your business. 

Bronze Plan

Best for: The Bronze plan may only suit startups and sole proprietors primarily needing essential call center functions, though a different option is generally recommended due to its restrictions.

Silver Plan

Best for: The Silver plan offers many advanced functionalities at a reasonable cost, making it well-suited for smaller teams undergoing rapid growth. With a strong collection of team and business-centric features, it represents a cost-effective choice for expanding organizations.

Platinum Plan

Best for: This top-tier plan is well-suited for small to medium businesses using CallHippo across sales, marketing, support, and other divisions. By unlocking premium tools, the platform’s full capabilities can be utilized to maximize call center operations.

Enterprise Plan

Best for: The Enterprise plan suits larger companies that are managing substantial call volumes. Its customizable tools can streamline workflows and take call handling to the next level. While costly, pricing adjusts based on tailoring requirements. Those prioritizing personalized solutions over cost should consider this plan.

CallHippo Pricing & Features Compared To Competitors

CallHippo’s paid version costs $20 per month and includes features like a power dialer, smart switch, Globall connect, call transfer, and call forwarding. 

If we talk about the alternatives of CallHippo, KrispCall stands out as a highly reliable business telephony provider. It offers dynamic features such as Unified Callbox, voicemail transcription, number sharing, IVR, advanced call analytics, and many more. 

Not only that, but KrispCall’s pricing starts at just $12 per user per month, making it more affordable than CallHippo. For the price, KrispCall delivers a wide range of features and reliability that other options may lack or charge more for.

Why Choose KrispCall over CallHippo

There are some reasons why you should choose KrispCall over CallHippo. Some of them are: 

Numbers available for 100+ countries

KrispCall provides more extensive global coverage compared to CallHippo. Users can obtain phone numbers for over 100 countries through KrispCall, allowing businesses to establish operations abroad and connect with geographically diverse audiences worldwide. KrispCall offers numerous number options across countries, states, and cities due to its broad range of area codes. 

In contrast, CallHippo does not have the same level of worldwide availability or as large a selection of international numbers to choose from. KrispCall makes it easier for companies to operate globally with its vast international number coverage.

Easy integration with CRM Software & business apps

KrispCall integrates smoothly with various business models. The simple setup process of KrispCall can quickly start enhancing communications from the early phases of a business. In contrast, CallHippo integrations may require more time and effort, making it less practical for companies just beginning their operations. 

Therefore, with easy integrations to common software through CRMs and apps, KrispCall supports scalability from day one with little complexity, making it a preferable option over CallHippo’s lengthier setups for founders launching a new business.

24/7 Support available

CallHippo offers limited customer support. However, KrispCall guarantees reliable 24/7 support that can resolve any customer issues. By utilizing KrispCall’s cloud-based call center software, businesses do not need to be concerned about problems, as consistent human assistance is always available to address queries. 

In comparison, CallHippo’s support service has been inconsistent in quality and may not meet the needs of all customers. KrispCall ensures peace of mind through dependable troubleshooting staff, whereas CallHippo’s support is variable and potentially lacking.

Get Unlimited Numbers

Unlike CallHippo, KrispCall provides many international numbers at very competitive market rates. Its pricing is more affordable. Users can select from a wide range of numbers covering over 100 countries, including toll-free and local options. 

KrispCall offers customers a greater number of choices worldwide at lower prices than the competition, like CallHippo. Its broad coverage and pricing flexibility allow businesses to expand globally cost-effectively.

If you would like to learn more about how KrispCall can help boost your business, request a demo from us today. Scheduling a demo is the best way to see KrispCall’s features and understand how our solutions can help drive your company forward. 

Comparison Table 

Here is the comparison table of Hippo with KrispCall. 

Common Features Across All of KrispCall’s Plans

With every KrispCall plan, there are some universal features. Those features are listed below:

• Voice calls: Make and receive high-quality calls worldwide at competitive rates. This ensures clear communication globally.
• SMS/text messaging: Send and receive unlimited texts to mobile phones in the US and Canada. Texting provides an affordable way to contact customers quickly.
• Voicemail: Virtual voicemailboxes accessible via phone or email, allowing contact when unavailable. Voice messages can be saved for future reference.
• Caller ID: Customized display of the caller’s name and number for outbound calls. This helps callers identify the caller.
• Call forwarding: Easily redirects unanswered calls to any contact. Call forwarding guarantees essential calls are not missed.
• Call transfer: Transfer ongoing calls to associates like colleagues or others. Transferred calls continue smoothly without interruption.

Which Is The Best KrispCall’s Plan?

KrispCall provides three main plans: Essential, Standard, and Enterprise.

• Essential plan: This plan is best for small businesses or freelancers with under 5 users. It has limited user capacity but offers basics like calls and messaging. Priced at $15/user/month, it’s affordable.

• Standard plan: This plan lifts user restrictions and allows unlimited users, suiting mid-size companies and small call centers with 5+ users. It includes extras like number sharing, call forwarding, etc., and more features than Essential. It delivers value for established smaller firms at $40/user/month.

• Enterprise plan: The Enterprise plan is customized to the specific needs of large businesses, call centers, and BPOs. It provides full functionality, global access, and advanced call center controls. Pricing can be customized to your needs, catering to your complex requirements.

Regarding functionality, Standard offers excellent basics and advanced features, suiting most small-medium companies. Enterprise is only needed for very large, technical operations.

CallHippo or KrispCall: Which Is The Right Provider for Your Business?

The best communications provider hinges on your unique needs, budget, and number of employees. Consider variables like user count, global calling demands, video conference frequency, and preferred flexibility to expand.

Think beyond the basic cost but also the functionalities integrated within each package. KrispCall’s plans are straightforward and deliver a mix of options dependant on requirements. 

Go with KrispCall if:

Your business has more than 20 employees and requires features for advanced call center operations, sales automation, outbound dialing, etc. KrispCall offers powerful tools suited for both small and large teams.

You want the flexibility to customize solutions as your business grows. With KrispCall’s scalable offerings, there is room to modify plans and add new features as per evolving needs. It also provides integration resources and enterprise-level support.

Go with CallHippo if:

Your team is small (less than 20 users) and has basic calling/messaging needs from a cloud phone system. CallHippo’s straightforward platform is good for starting a business on a budget.

You prioritize quick setup and ease of use over robust features. CallHippo gets teams up and running with a streamlined setup and interface, though growth prospects are limited compared to KrispCall. It is best suited for teams with simple communication requirements.

Conclusion: Is CallHippo Worth it?

CallHippo offers numerous features. However, it may not be the most cost-efficient solution or suitable for every company. Since a one-size-fits-all approach does not work, exploring alternatives is wise.

If you want an alternative to CallHippo, KrispCall is an excellent option. KrispCall is a telephony system that facilitates lead generation through calls, using functionalities like one-click dialing, automatic dialing, and lead distribution. 

It also has a lower cost point and round-the-clock support. Given its affordability and functionality, KrispCall can help propel your business forward. 

See how KrispCall could meet your needs by scheduling a demo today. Its accessibility and usefulness make it a viable choice compared to more expensive solutions that may not align with your budget or specific requirements.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.