Aircall Pricing: Can It Beat KrispCall Pricing?

There are several options available when it comes to choosing 🤔 a virtual phone system for your business. And it’s obvious to compare the prices of the services they offer.

In the process, most of you have also heard the two popular choices 🙂 among users: Aircall and KrispCall. While choosing between these two virtual phone systems, navigating through the features and pricing can be challenging. 

Therefore, to make it easier for you, this guide will equip you with the full information, including pricing, features, and user feedback based on price. 

AirCall Vs. KrispCall Pricing: Compared

Aircall Plans and Pricing 

Aircall is a cloud-based voice solution that is easy to use, reliable, and integrated with all CRM and conversational tools. It is a customer communication and engagement platform for sales and support teams and can integrate with many conversational tools, such as Hubspot, Salesforce, Slack, and Gong. 

Aircall provides unmatched productivity features and comprehensive analytics for all your phone operations, all accessible through a single, intuitive interface.

Let’s dive into their pricing plans.

Essentials plan: $40/user/month (billed monthly) | $30/user/month (billed annually [25% OFF])

Aircall essential plan is a flexible solution that’s easy to set up, integrate, and manage. It is recommended for small businesses and start-ups that have relatively simple communication needs and don’t conduct significant business communication. 

Aircall essential plan features include:

• Unlimited inbound calls (toll-free excluded)
• Send and receive SMS and MMS
• Essential telephony features include IVR, call recording, and click-to-dial.
• Unlimited simultaneous outbound calls
• Call routing
• Custom music and messages
• Call from any number

Professional plan: $70/user/month (billed monthly) | $50/user/month (billed annually [25% OFF])

Aircall’s professional plan is recommended for mid-size businesses that help them to boost productivity and performance. The standard plan includes all the features of the essential plan and provides additional features such as:

• Mandatory call tagging
• Advanced analytics and call monitoring
• Advanced support features, including queue call-back
• Advanced sales features, including Power Dialer
• Call whispering
• Standard and Advanced Analytics
• Analytics+ add-on

Custom plan: Contact for Customized Cost

Aircall also provides a custom plan feature to cater the specific business needs and requirements. This plan is suitable for businesses that demand certain customization in the features. Here are some of the key features of the custom plan:

• Unlimited outbound calls
• Custom analytics
• Custom onboarding
• Access to API developer support
• Service-level agreement (SLA)
• Single sign-on*
• Unlimited (Analytics+)
• Access to Call recording: Unlimited (by request, 6 months available in Dashboard)

Aircall provides a 7-day free trial to its users so that they can try out their products and services with no hidden fees. 

KrispCall Plans & Pricing

KrispCall is one of the leading cloud telephony services for modern businesses. It offers a wide range of features to cater the all business sizes’ needs and requirements. In addition, you can seamlessly integrate with various popular CRM software and business tools such as Pipedrive, Hubspot, and many more. 

KrispCall enables you to manage your calls and handle them in an organized way. With KrispCall, you can get a local toll-free number to a national number in more than 100 countries, allowing businesses to run their services remotely globally.

Let’s dive into KrispCall pricing plans.

KrispCall Essential plan: $15/user/month (billed monthly) | $12/user/month (billed annually [20% OFF])

The essential plan is the cheapest price that KrispCall offers. This plan is specifically recommended for freelancers, entrepreneurs, or small business owners. 

These are some of the key features of the essential plan:

• International Calls and messaging 
• Answers call in the browser 
• Phone tree IVR
• Global phone numbers 
• Number porting
• Greeting voice messages
• Call history
• Customer caller ID (Number masking)
• Call transfer
• Call to cellphones landlines 

KrispCall Standard plan: $40/user/month (billed monthly) | $32/user/month (billed annually [20% OFF])

The professional plan is well-suited to growing businesses with increased communication and collaboration needs. Agencies, scaling e-commerce stores, and businesses with large customer support teams can benefit from this plan.

Standard plan features include:

• Call recording and storage
• Bulk SMS
• Recording Playback Fast Forward
• Pause/Resume Call Recording
• Call Transfer
• Phone Trees (IVR)
• Voice mail transcription
• Live Call Monitoring 

KrispCall Enterprise plan: Contact for Customized Pricing

As your business scales and communication needs become more complex, KrispCall grows with you. KrispCall introduces an enterprise plan to meet your requirements. This is a comprehensive solution designed to empower large organizations and teams with the most advanced call center functionalities. 

• Developer support
• Dedicated account manager 
• Bundle Calling and SMS rate
• DND for phone numbers
• Private chat with members 
• Internal reply threads

KrispCall offers a free demo for user reference. The demo contains all the information you need about the product, including technical specifications, pricing, product descriptions, and service descriptions.

📙 Also read: Best AirCall Alternatives and Competitors

Common Features Across All of KrispCall’s Plans

KrispCall understands that every business has its specific communication needs. Therefore, KrispCall offers flexible plans to cater to all business needs. However, no matter which plans you choose, you will benefit from advanced features that help you elevate your customer service. 

Here a some of the common features you’ll find across all KrispCall plans:

• CRM integration:  KrispCall offers integrations with major CRM software, such as Hubspot, Pipedrive, Zapier, Nimble, and many more. With the integration, you can effortlessly access customer data and call history directly within KrispCall, eliminating the need to switch between applications.

• Voicemail: This feature allows your customers to leave a voicemail while the agent is busy or unavailable for various reasons, such as technical issues, a task in hand, and more. It helps you to maintain good relations with the customer and doesn’t make them feel unheard.
  
• Multiple numbers: You can now get multiple numbers which eliminates the complexity of managing multiple devices. This feature is specifically for those who need more than two numbers in a single device. 

• Call recording: KrispCall allows you to record calls to document the details shared in past conversations. This helps you gain valuable insights into customer needs and preferences, improve agent performance, and enhance customer satisfaction.

• Shared mobile number: Sharing Phone Number is a feature that allows users to share their numbers with their co-workers. Sharing numbers with teams helps to boost productivity by making calls and texts collectively.

Which Is The Best KrispCall’s Plan?

KrispCall offers 3 pricing options to cater the all business sizes’ needs. But the Standard plan is simply the best that truly unlocks KrispCall’s full potential making it an ideal choice for most businesses. As your business grows, you can scale your team seamlessly with the standard plan’s unlimited user limit. 

This allows you to accommodate growth without worrying about additional user fees, a significant advantage over Essential’s capped user limit. In addition, you can get a treasure trove of advanced features missing in the Essential plan. These advanced features include unlimited call recording and storage, voice mail transcription, live call monitoring, and many more. 

The standard plan is just billed with $32/user/month when billed annually and $40/user/month when billed monthly. This plan is a perfect balance between affordability and advanced functionalities. 

Key Features of Aircall & KrispCall

Aircall and KrispCall are two leading contenders, each providing an advanced feature set. This breakdown will compare the key features of Aircall and KrispCall.

Aircall Key Features 

• Interactive voice response: IVR or Interactive Voice Response is an automated system that provides information or routes calls to a specific department to solve a caller’s issues. It consists of pre-recorded audio messages that allow callers to respond by pressing the phone keys. It is designed to enhance customer engagement when the agent is unavailable. 

• Call conference solution: This feature allows you to connect with your global team within seconds. The Aircall’s seamless conference call allows for collaboration with up to five participants per conversation. In addition, you can easily add existing team members, dial new numbers, and hold participants. 
• Warm transfer: Aircall makes it easy for support agents to have a quick chat with the next agent before connecting a call. With the warm transfer feature, they can decide if they need to discuss anything before passing the call along.

• Unlimited concurrent call: You can seamlessly take or place multiple calls simultaneously on the same phone number. With this feature, you can efficiently manage multiple conversations without worrying about missing important calls or overloading your communication channels.

• Sharing phone number: Sharing Phone Number is a feature that allows users to share their numbers with their co-workers. Sharing numbers with teams helps to boost productivity by making calls and texts collectively.   

KrispCall key features

• Unified Callbox: The Unified Callbox feature allows you to view the history of messages and calls in a single dashboard. In addition, it updates you about each conversation via call, SMS, or voicemail. This includes sections for call notes and contact tags to prevent information loss.

• CRM integrations: KrispCall offers integrations with major CRM software, such as Hubspot, Pipedrive, Zapier, Nimble, and many more. It helps you to track data, manage business workflow & ensure customer satisfaction.

• Call and contact tagging: Users can use call tagging to tag calls based on previous interactions for easier access in the future. This helps enhance customer service, improve employee productivity, and reduce call handling time by quickly giving access to information.

• Call analytics: Call Analytics provides real-time call data, including total call duration, call inbound, call outbound, call missed, call dialed, call received, average wait time, average call handling time, etc. This helps you to track the agent performance and identify the areas for improvement in your call center.

• Live call monitoring: This feature allows managers or supervisors to listen to the ongoing calls between agents and customers. It helps them to comprehend the agent’s performance in real-time. In addition, managers can also guide agents in live calls through call whispering. Apart from that, they also have the ability to interrupt the agent’s calls to help them. 

Additional Costs and Value-Adds

Aircall customers can choose from any of the following add-ons to include in the monthly plan of their choice:

• Additional $9/license to unlock conversation intelligence with Aircall AI.
• Additional $15 license to unlock advanced dashboards for data-driven sales and support leaders.
• Additional phone numbers: Rates per number per month ( varies from number types and country)
• International calls and messages: Billed per minute or message 

KrispCall doesn’t charge any hidden fee for additional features.

• Additional phone number costs and call/SMS charges (rates vary from country to country)

User Feedback Based on Price

Based on customers’ reviews on G2, it seems like they are not happy with the Aircall pricing. Some users complained that even though Aircall offers advanced features, the pricing structure is relatively higher for smaller businesses or startups. 

Starting at $30 per user per month, Aircall’s pricing plans might seem expensive to some customers. This perception could stem from limitations in customization options, call quality issues, and missing features such as video conferencing and text messaging within the platform.

On the other hand, customers highly appreciate KrispCall’s transparent pricing structure and ability to choose a plan that aligns with their specific needs. Overall, customers find KrispCall’s pricing to be competitive and suitable for businesses of various sizes and requirements.

Aircall or KrispCall: Which Is The Right Provider for Your Business? 

Choosing the right provider depends on various factors, such as your business type, budget, and the features you are looking for. To make it easier,  Here is a comparison based on key aspects: 

KrispCall pricing starts at $15 per month, which makes it a cost-effective option for every size business, whereas Aircall pricing starts at 30$ per month, making it a little bit costly and may not be budget-friendly for every business.

KrispCall offers advanced features like shared phone numbers, call/contact tagging, call notes, open and closed conversations, and many more that are unavailable on aircall. Moreover, KrispCall also has the unique feature of a unified call box that allows you to view the history of messages and calls in a single dashboard, which leads to more productivity as it eliminates the time needed to switch to different tabs. On the other hand, AirCall offers features like Call queuing, IVR, and call routing. 

If you are looking for the best budget-friendly cloud phone telephony system for your business, KrispCall is the right option. 

KrispCall Leads With Better Value and Pricing

In terms of value and pricing, KrispCall simply offers a better deal to businesses interested in advanced communication options. You can get the KrispCall essential plan for just $12 when you are billed annually, making it more affordable for small and start-up businesses.

Despite offering low-price, KrispCall doesn’t compromise on its wide range of advanced features. To cater the all business sizes’ needs, KrispCall offers three pricing options. For startups or small businesses, you can choose an essential plan. As your business grows then you can upgrade your plan to a standard plan. 

In the standard plan, you can get various features such as recording playback fast forward that are missing in the essential plan and Bulk SMS. And when your business becomes larger and needs complex communication needs, you can purchase an enterprise plan that meets your requirements. 

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.