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Power Dialer Vs. Progressive Dialer: Which is the Right Dailer For Your Call Center

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Power Dialer Vs Progressive Dialer Know What’s Best For Your Business

On average, sales agents make 52 calls 📞 per day, but it takes around 8 cold-calling attempts to reach a prospect.

Frankly speaking, closing a deal takes a lot of effort. 😣 If you want to convert as many leads as possible, as fast as possible, every second counts.

Today, this article will show you a solution that will help you speed up your sales processes: Sales Dialer.

However, there are numerous Sales Dialers that can boost a business’s growth. They are power dialer, progressive dialer, and auto dialer.

In this article, you’ll learn precisely what a Power Dialer Vs progressive Dialer is and understand its key differences, which will help you choose the best type of dialer for your business team.  

🔑 KEY HIGHLIGHTS

  • Power Dialers allow agents to make 35-45% more calls daily by automating the dialing process and connecting calls as soon as a number is dialed.
  • Progressive Dialers wait for the called party to answer before connecting to allow agents to focus on one call at a time.
  • Power Dialers are suited for large call centers needing to handle high call volumes quickly, while Progressive Dialers are better for medium-sized businesses that want to build relationships.
  • When choosing a dialer, consider cost, ease of use, call features, lead management capabilities, and support services.

What is a Power Dialer?

What is a Power Dialer

Power Dialer is a piece of automated telephone technology that automatically dials numbers from a preloaded contact list one at a time, and if a contact picks up, the call is connected to the agent. As soon as a call with a prospect is over, the power dialer automatically starts another call for the agent. This way, agents don’t have to spend time searching for the next number in the database and dialing numbers manually.  

With a Power Dialer, a sales rep can do 35-45% more calls per day.  Implementing a powerful dialing solution will effectively double a sales team’s daily reach and can lead to increased revenue opportunities.

💡 Related Read: Benefits of Predictive Dialer for Your Call Center

What is a Progressive Dialer?

A progressive dialer is an automatic dialing system used in call centers to improve agent efficiency. Like the power dialer, it dials numbers sequentially from a preloaded list and connects the call to the agent when the contact answers. 

However, it only starts the next call when the current call is connected instead of ringing multiple lines simultaneously. This allows sales agents to focus only on the conversation at hand without being interrupted by additional dials. 

What are the key differences between a Power Dialer and a Progressive Dialer?

Power Dialer and Progressive Dialer, ultimately, carry the same objective – to drive more sales. Yet, there are some key differences between both of them, which are listed in the table below:

FactorPower DialerProgressive Dialer
Key FeatureHigh-volume dials large numbers quickly.Automatically dials the next number after each call is completed.
Frequency of CallsConnects call as soon as the number is dialed regardless of availability.Only dials the next number when the current call is answered.
Connection EstablishmentWaits for the called party to answer before connecting.Allows focus on quality calls through fewer personalized calls.
ProductivityEnables many quick calls but more missed calls/voicemails.Connects call as soon as the number is dialed, regardless of availability.
Type of businessSuits large call centers and companies needing many quick calls. Suits medium-sized contact centers and businesses wanting long-term relationships and quality service.

The table above highlights five key differences between Power Dialer and Progressive Dialer. Let’s look at these differences in detail below:

Frequency of Calls: Power Dialer Vs Progressive Dialer

  • Power Dialer: Power Dialers are designed to quickly place large numbers of calls in a short period of time with continuous automatic dialing. 
  • Progressive Dialer: Progressive Dialers operate at a slower rate, controlled by spacing calls out to allow for deeper discussion.

Connection establishment: Power Dialer vs Progressive Dialer

  • Power Dialer: The software usually transfers the call as soon as the dial is completed, whether or not that person can answer the call. This means that power dialers are more likely to trigger more missed calls or send callers directly to voicemail
  • Progressive Dialer: The software waits until the intended recipient picks up the phone before connecting the call. This approach can facilitate a higher success rate when actually conversing with the target because it prevents initiating a conversation until the person is ready and willing to participate.

Productivity: Power Dialer vs Progressive Dialer

  • Power Dialer: They make it easy to make as many calls as possible, but at the expense of quality for quantity due to the rush of interactions. 
  • Progressive dialer: They use slower dialing to focus efforts on personalizing each call through fewer but higher-quality conversations.

Type of business: Power Dialer vs Progressive Dialer

  • Power Dialer: Power dialer meets the need for urgent mass notification using the speed dial feature. 
  • Progressive Dialer: Progressive dialers address loyalty-based models that require relationship building through longer, more candid back-and-forths with each contact.
💡 Related Read: Best Auto Dialer Software for Cold Calling 

Multi-Line Auto Dialer as an Alternative Dialer

Multi-Line Dialer is an automated calling solution that allows agents to simultaneously dial multiple lead numbers from their list to maximize the efficiency and speed of outbound contacts.

If a number gets disconnected, the call goes directly to voicemail. If the call goes unanswered, the dialer automatically switches to the next contact instead of going on hold, avoiding wasted time. 

Agents are only linked to direct human responses, not automated messages or answering machines. Each wasted moment adds up over time for large call centers that field thousands of calls daily. 

Therefore, this tool can significantly increase productivity by avoiding downtime between calls related to inefficient connections.

Things to Consider While Choosing a Sales Dialer

What is the best dialer to use when so many options are available in the market? 

What factors should you consider before choosing one? 🤔

First of all, figure out the type of dialer you want: Power, Progressive, or Predictive dialer. 

Then, consider these things while choosing a Sales Dialer:

  • Cost – What is the budget for the dialer?
  • Ease of use – How user-friendly is the interface?
  • Local connection – Are local phone numbers and caller IDs supported?
  • Voicemail options – How to handle voicemail?
  • Portability – Is a mobile app provided for remote access?
  • Management Lead management – ​​Can contacts be tagged and calls routed?
  • SMS features – Does it include text marketing features?
  • Automation Tools – Can processes be streamlined using workflows?
  • Support – What customer support services are available for trouble-solving? 

Identify these things, and you’ll understand which Dialer works best for your business. 

💡 Related Read: Top 17 Sales Dialer Software to Automate Dialing Prospects

Improve your Outbound Communication with KrispCall Power Dailer

KrispCall Power Dialer

Get your sales team an advantage today with a Power dialer from KrispCall. As any sales professional knows, outbound calling is important but also time-consuming if not optimized effectively. 

KrispCall’s Power dialer will transform your team’s productivity by automating routine dialing tasks so sales reps can focus on meaningful customer conversations. You’ll also appreciate the intuitive interface and accurate reporting to empower data-driven call strategies. 

Plus, our support team is always standing by to ensure you maximize your investment. Don’t let your sales reps waste another minute on manual calling. 

Additionally, you’ll get to enjoy more features, such as:

Loading your Contact List

KrispCall’s power dialer allows users to easily load all their contacts directly into the system for effective outbound calling campaigns. Businesses can import unlimited contact records using the dialer’s CSV import feature.

Limiting Abandoned Calls

It allows users to limit abandoned calls to maximize efficiency and reduce wasted time. When a call goes unanswered and reaches a predetermined number of rings, the call is marked as dropped and automatically removed from the dial queue.

Automating Manual Logging

Logging manual call data, lead status, and other details is time-consuming and error-prone. KrispCall’s power dialer automates this process to save effort and increase accuracy.

👉 Contact today to schedule a personalized KrispCall Power Dialer demo and discover how the right dialer can take your outreach to the next level.

FAQs

What is a Power Dialer CRM?

A power dialer, also known as an autodialer, is a customer relationship management (CRM) system feature that automatically dials numbers through a contact list.

This software allows sales or customer service teams to reach more people in less time and increase productivity. Speed ​​dialers, also known as CRM source dialers, CRM auto-dialers, or CRM dialers, work by integrating with the CRM system’s contact database, extracting a list of contacts & phone numbers to call.

What are the best Sales dialers in 2024?

Ten of the best Sales dialers in 2024 are:

  1. KrispCall
  2. Ring Central
  3. Nextiva
  4. Voxco
  5. Five 9

Is the Power Dialer also called an Automatic Dialer?

Yes, a power dialer is also referred to as an automatic dialer. While they have some differences, a power dialer and an automatic dialer refer to essentially the same type of automated dialing system. Both work by automatically dialing a list of phone numbers quickly, one after the other, with minimal time between calls.

How do you use a Power Dialer?

To use a power dialer, agents first upload their list of leads or prospects into the dialer’s system by importing a data file such as a CSV. They then configure settings like how many simultaneous calls to allow and delay time between calls. 

When ready, the dialer automatically starts dialing numbers from the uploaded list rapidly and connects answered calls to available agents in real time. 

How does Autodialer work?

The autodialer is first programmed with a list of phone numbers to call, then automatically begins dialing using predictive or assisted dialing mode. 

When a call is connected, the autodialer routes it to an available agent to place it directly and continues to dial additional numbers simultaneously. 

After the call ends, the operator records how the call was handled, such as whether they received an answer, voicemail, or no answer. The autodialer records this information for each contact and provides metrics reporting keys to manage dial campaign performance. 

What is Sales Dialer Software?

A sales dialer is a dialing system that stores and processes a huge amount of raw contact data. The system then, using algorithms, detects the important information, namely, the contact’s name and number, and automatically starts dialing. This makes sales campaigns much more efficient.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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