Reliable and responsive customer support is 👍 crucial for maintaining a competitive edge and ensuring customer satisfaction. As a leading cloud-based communication and collaboration solutions provider, 8×8 understands the importance of 😀 exceptional customer support.
Whether you’re experiencing an issue with your 8×8 service or simply have a question about your account, it’s essential to know how to efficiently reach the 8×8 customer support team.
This guide will explore six simple ways to contact 8×8 customer support for assistance and learn about 8×8’s limitations.
🔑KEY HIGHLIGHTS
- The six simple ways to reach 8×8 customer support for assistance are the 8×8 support page, 8×8 support live chat, contacting via social media, 8×8 support community, and 8×8 email support.
- 8×8 is a leading cloud-based communication and collaboration solution that offers many advanced features, including VoIP phone, video conferencing, chat, and unified communications technologies.
- The main drawbacks of 8×8 Support are the lack of social media support, the complex setup for new VoIP users, the lack of pricing transparency, and the limited set of features.
- KrispCall is the best 8×8 support alternative due to its faster response, responsive agents, and 24/7 availability.
What is 8×8?
8×8 is a unified communication platform that includes voice communication features like VoIP, video, chat, and APIs to deliver differentiated customer experiences. With 3 million business users worldwide, it has become one of the world’s most successful business communications companies.
It is no secret that excellent team communication is essential for any business venture’s success. So, 8×8 support is best for any size of business. It provides an effective communication platform with outstanding customer service and protects your data using the highest data security, privacy, and compliance levels.
How can I contact 8×8 customer support for assistance?
The following are some ways that you can contact 8×8 customer support for assistance:
1. 8×8’s customer service phone support
The 8×8 customer service contact information is the toll-free number (866) 879-8647, specifically designed to encourage customers to seek quick assistance. Calling this number is free, and the agent you speak to will promptly respond to any questions with concise and relevant answers.
When calling the 8×8 support phone number, you can press 1 for General Support, 2 for Technical Support, or 3 for Billing. The 8×8 technical support team can assist with your queries in a minute from 6:00 AM to 6:00 PM (PT), Monday through Saturday.
The 8×8 support website lists all the phone numbers to get live customer support, which differs based on their region-specific contact numbers.
Let’s look at some phone number lists for quick response:
- U.S. support from within the United States: 888-898-8733.
- U.S. support from outside of the United States: 408-687-4120
- Australia: +61 1300 088 917 (+61 1800 648 574)
- New Zealand: +64 (0)800 452 545
- France: +33 1 57 96 03 61
- UK: +44 207 096 6060
- Japan: +81 3-4578-9032
- Thailand: +66 2 026 8209
- Philippines: +63 2 8271 3494
2. 8×8 support page
The 8×8 support page is an excellent resource. It is available 24 hours a day via web case, chat, and phone. When you visit the 8×8 service and support website, you’ll find various topics and subtopics to choose from:
- Headsets
- CPaaS resources
- Account management
- Billing
- Business phone
These options help you easily navigate and select the specific area of assistance you need. Then, you can quickly contact their support team from the application and create a support case through the 8×8 Support portal. The official support page can be found at support.8×8.com.
In addition, the support page also offers a search bar where users can ask questions and share solutions. This will help to resolve your unique problems by getting helpful insight from the 8×8 service team. Additionally, you can find video tutorials and webinars that provide step-by-step instructions, and their user guides are available in multiple languages, including English, German, Italian, Spanish, French, and many more.
3. 8×8 support live chat
When requesting a live chat on the main 8X8 website, you will first need to interact with the 8X8 chatbot called “Otto”, which is the AI-powered virtual assistant of the 8X8 support. This chatbot is available in the bottom right-hand corner. After that, you can interact with their live agent.
You will be asked to provide your name and 8X8 phone number, but the phone number is not required to communicate with a representative. If you are not interested in entering your personal phone number, you can enter N/A.
After the authentication process, you will be connected to chat with an 8×8 Support Engineer in the chat window. However, the live chat is limited to existing 8X8 customers, so prospective customers may have difficulty accessing this support channel.
4. Contacting 8×8 via social media
8×8 offers customer support through social media pages such as Facebook. You can quickly catch their attention by sending a direct message or mentioning them in a post. Make sure to provide clear and concise information about your issue or inquiry.
Social media teams often respond faster due to the public nature of the platforms and the desire to maintain a positive brand image. Additionally, you can monitor 8×8’s social media pages for updates, tips, and announcements that might address your concerns.
Note: 8×8 doesn’t offer social media support from Twitter and Instagram; it is only available from Facebook.
5. 8×8 support community
The 8×8 Support Community is an online forum where customers can collaborate, share advice, and get support from 8×8 experts and other users. Their key features include discussion threads, a knowledge base, integration with the ICA chatbot, and access to the 8×8 System status page.
8×8 provides support through its website knowledge base, live chat, phone numbers, and online community to help customers get their needed assistance. This wide range of support channels can help customers find their answers through their preferred methods.
6. 8×8 email support
You can still visit their official website and navigate to the “Contact Us” section. This page of 8×8 provides email support for customers who need assistance. The 8×8 support email channel is integrated with the company’s Contact Center platform, so Agents can efficiently route and respond to customer inquiries.
To contact 8×8 by email, customers can visit the “Contact Us” section on the 8×8 website and fill out an online form. This form lets you provide details about your issue, including their name, contact information, and a problem description.
Once the form is successfully submitted with all the details, a support representative will respond to the customer’s email or phone, depending on the communication preference you provided in the form.
Limitations of 8×8 support
There are several limitations of 8×8 that you need to consider before diving to purchase. Here are the few main limitations that you need to understand:
- Lack of social media support: 8×8 does not provide customer support through social media channels like Instagram and Twitter. Although they have been responding to user inquiries lately, this could be a bottleneck as their user base grows.
- Complex setup for new VoIP users: 8×8’s setup can be complex for those new to cloud-based communication and VoIP calling. That may make it less appealing for small businesses just starting with VoIP.
- Lack of pricing transparency: 8×8 pricing is not publicly available on their website, and potential customers must contact the sales team to know their subscription plan. This lack of transparency could be a drawback for businesses wanting to compare costs easily.
- Limited self-service options: Even though 8×8 provides a knowledge base and chatbot support, it lacks a robust self-service portal with step-by-step troubleshooting guides, which could make it difficult for customers to resolve issues independently.
KrispCall support: Alternative to 8×8 customer support
When considering alternatives to 8×8 customer support, KrispCall often emerges as a noteworthy option due to its positive reputation for responsive and available support. Users have expressed dissatisfaction with 8×8’s customer support in several areas, including long wait times, unresponsive agents, and difficulty resolving technical issues. Reviews frequently highlight the frustration of being transferred multiple times without a satisfactory solution.
In contrast, KrispCall has garnered positive feedback for its efficient and customer-friendly support services. Many users praise KrispCall for its faster response times and the availability of knowledgeable agents who are ready to assist with various inquiries. Reviews often mention the ease of reaching support representatives and the quick resolution of issues, which enhances overall customer satisfaction. The proactive and helpful nature of KrispCall’s support team has made it a preferred choice for those seeking a reliable alternative to 8×8.
KrispCall offers a unified callbox and a centralized dashboard for managing conversations and accessing all features. This increases productivity and visibility for remote teams, making it an ideal solution for distributed customer support agents to interact seamlessly. KrispCall also provides call/contact tagging, the ability to call from any number, and DND modes for agents and clients.
Moreover, KrispCall offers virtual phone numbers from over 100 countries, allowing customer support teams to provide localized assistance worldwide. This global reach, combined with KrispCall’s advanced features and affordable pricing, makes it a compelling alternative to 8×8 for businesses looking to enhance their customer support capabilities.
Wrapping up
It can be frustrating to encounter technical difficulties or need clarification. Fortunately, 8×8 offers multiple ways to connect with its customer support team. You can explain your concerns through its online portal, live chat features, phone line, email, or social media.
Remember, promptly addressing customer issues is crucial for maintaining satisfaction. While 8×8 provides various support channels, choosing the best method that suits your needs and urgency is important.
In terms of fast response and 24/7 availability of agents, KrispCall is the best alternative to 8×8 customer support.
FAQs
How can I contact 8×8 customer support?
To contact an 8×8 customer support, there are several ways are available:
- Support pages
- Customer Service Phone Support
- Online Support Portal
- Live Chat
- Community Forums
- Social Media
Is 8×8 Customer Service Sufficient?
8×8 customer service is sufficient for many customers who want speedy live chat support and enough resources to solve problems remotely. However, the customer experience also matters. Smaller customers may struggle to get timely and practical support for technical issues.
What Makes 8×8 Different?
8×8 stands out by unifying voice, video, chat, and contact center tools into a single, cloud-based platform. This simplifies communication management and offers unlimited domestic calling and advanced analytics, making it a strong choice for businesses seeking an all-in-one solution.
How long does it take to receive a response via email?
8×8 takes about 3-5 business days to receive an email response before sending a follow-up email., but it depends on the situation and the recipient. You need to remember that people are often busy and may not have had a chance to read or respond to your email quickly.
