Top 10 Cloud Telephony Myths Debunked

Cloud telephony systems display capabilities and features that are unbelievable comparing with the traditional phone systems. Cloud phones are getting popularity and good reviews across the globe for their contribution to enhance company-customer interaction. 

As we know, misconception spreads like wildfire. The same goes for the cloud telephony system. Despite all the efforts of improving business communications and sales processes, false information about cloud telephony is very dominant.

Many companies are hesitant to switch over to cloud phone systems because of these misconceptions. This has been unfortunate for companies to be missing out on the benefits of cloud-based phone services due to false assumptions. Without further delay, let’s check out some of the major cloud telephony myths debunked.

What is a cloud telephony system?

A cloud telephony system is a VoIP phone system that communicates using a cloud-based IP network. The cloud telephone system requires an active Internet connection. The system does not require any upfront telecommunications infrastructure to be installed. You can use your current devices, such as a phone or a laptop.

The deployment and setup are straightforward and quick, resulting in lower IT expenditures for enterprises. VoIP service providers offer the cloud telephony system with a monthly or annual subscription package.

List of 10 Cloud telephony myths debunked

The word “cloud” always brings hesitation in people to adopt cloud-based technology. People are more comfortable with the physical system rather than the virtual system. With cloud telephony systems getting bigger in the market, there were mixed reactions to its popularity. People started theorizing and spreading misconceptions about cloud phone systems which later turned out to be completely false. Here are 10 debunked myths about cloud telephony.

Myth no. 1  Cloud telephone’s security is vulnerable.

Security is always a big concern when it comes to data and privacy. Switching to a cloud can invite challenges like phishing, fraud, intercepted calls, or spoofing. This is true. Your system is always prone to come across security issues.

However, cloud telephone has strong encryption that blocks data breaches almost all the time. So, the phone system is constantly checking security vulnerabilities. You don’t have to worry much about security on your side as a cloud phone system does it for you.

Cloud telephones are a lot secure than a traditional phone system. They earn industry certifications like PCI, SOC 2, and HIPAA.

Myth no. 2 Cloud telephone has poor call quality.

Cloud phone systems allow phone calls through the internet. Whenever the internet is involved, most people believe the call quality is compromised. To a certain degree, when the internet is unstable, various factors can affect VoIP call quality, but it is not an everyday case.

If you have a decent internet connection and a good bandwidth of at least 100 kbps, then cloud telephone call quality is way better than a traditional phone system. The system will automatically adjust the available bandwidth to give the best calling experience.

Noise-canceling functions are available on many VoIP handsets, which improve the sound quality of every call. Voice traffic will be crystal-clear if you have a broadband internet connection.

Myth no. 3 Cloud telephone is hard to set up.

People believe setting up a VoIP phone system is a complex process. They think a lot of technical expertise is required to handle VoIP calls. Yes, cloud telephones are complex, but the setup is way too easy.

First of all, you can use your existing devices like mobile or laptops to use cloud telephony software or mobile application. All you need is an active internet connection, purchase a subscription plan, and you are good to go.

VoIP hard phones come pre-configured. All you have to do is plug them in, connect to the internet and get back to work.

The more phone lines, locations, and features you have, the longer it takes to set up your system. Despite that, it is still much faster and easier to set up than traditional telephones.

Myth no. 4 Cloud telephone service is expensive.

Cloud-based phone systems are way cheaper than a conventional phone system. It reduces your communication charges by 70%. This does not sound expensive at all.

Where businesses are looking to cut their expenses, shifting to the cloud is a valid choice. You don’t need additional communication infrastructure. Your existing devices are pretty much enough for using the system. You get great features and better call quality in less money.

Business phone systems offer great subscription deals. For example, KrispCall’s plans start at 15 US dollars monthly per user. The best thing is that you don’t have to pay extra charges for international calls, SMS, call recording, etc.

Myth no. 5 Cloud telephone is only for big companies.

One of the biggest misconceptions is that cloud phone platforms are considered only for large companies with large resources. Any company, big or small, can take the full benefits of VoIP for business communication.

VoIP phone systems are flexible in terms of pricing and location. You can get great value plans depending upon the size of your company. Also, you can use it from anywhere if you have an internet connection.

The ability to scale the number of users in the system makes it great for big or small companies. Cloud-based phone systems are best for small companies. They are extremely cheap and generate more leads with low resources.

Myth no. 6 Cloud telephone doesn’t support existing devices.

Rumor says that shifting to a cloud phone system means you have to get new devices to support them. In reality, you don’t need to change any of your current communication hardware to use VoIP services.

Your existing devices like mobile phones, laptops, etc., are sufficient to run the system. These devices can handle VoIP cloud calls by simply installing software as long as you have a good internet connection.

Myth no. 7 Cannot keep an existing phone number in cloud telephone

An established business can lose its existing customers by changing its phone number. That’s why companies are hesitant to shift to the cloud.

People say you need to get a new business phone number in the cloud-based phone system, which is true. However, you have the choice to use your existing phone number.

A feature named number porting allows you to move your existing phone number to the cloud. Your number will behave exactly the same as it was before. The only change is that now your number can utilize the advanced features offered by cloud phone systems.

Myth no. 8 Loses control of business using cloud telephone

Since the entire cloud phone system is managed in the cloud, people assume that they cannot control how the software works and lose control of communication channels. It’s an absolutely wrong assumption.

The cloud telephony service provider just gives you a platform for business communication and hosts the software in the cloud. You have full control of how you use the software. The platform gives you complete access to the features and solutions you are paying for.

The administration tools allow you to manage users, devices, and phone numbers as per your requirements. You can access insights into all the data of your customers, sales, and employee performance.

Myth no. 9 Technical expertise required to use cloud telephone

When you think about cloud telephony, it is a sophisticated technology that totally relies on internet connectivity. Such a system seems to require a ton of expertise to set up and use, but it doesn’t.

You don’t need any technical expertise for using a cloud telephone system. A non-technical person can easily understand how to configure and use it. You will get a user-friendly dashboard where you can easily navigate your controls.

If you stumble across some technical issues, you can easily get solutions from the customer care services of your service provider.

Myth no. 10 Cloud telephone is not reliable

As cloud telephony system is virtually located in the cloud, people will definitely have doubts about its reliability. Fortunately, you don’t have to worry a bit. As long as there is an active broadband internet connection, you can use the system without any problem.

Your data will always be available to you whenever you need them. Most importantly, cloud phone systems like KrispCall have the ability to handle high loads of calls and tasks performed. It gives you uninterrupted service so that your business runs 24/7.

Break the myths by choosing cloud telephony

These are the common misconceptions that usually float around the market today. The misconceptions are not dangerous, but they do harm the reputation of the cloud phone system. That eventually reduces its credibility in the eyes of people. Therefore, the most important thing for any cloud phone service provider is clearing every single misconception and showing the benefits of cloud telephones for their business.

KrispCall is one of the finest cloud telephony platforms that does an amazing job of displaying business phone systems’ advanced features and capabilities. KrispCall’s every single feature like Unified Callbox, Click to call widget, call monitoring, international phone numbers, and more does a top-notch job handling your business communications.

KrispCall offers amazing subscription deals with a rich set of features at a meager price. It is one of the cheap business phone systems that provide high VoIP call quality. Whether you have a small business or large, KrispCall has solutions for all. Try KrispCall’s 15 day trial period to experience the full-fledged ability of cloud telephony.

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Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).