Best VoIP Provider Australia

  • Last Updated: 15 Feb 24
  • 13 min read
Best VoIP Provider Australia

Are you having a problem communicating with your team in Australia and looking for the best VoIP provider in order to get going with it? Don’t worry; we’ve got you covered.

Businesses in Australia are thriving and expanding all over the world to offer their service. However, sometimes interruptions in communications may affect your business a lot. 

Therefore, choosing the best VoIP provider Australia can be valuable for your business. In this guide, we’ll examine the best VoIP providers that are suitable for your enterprise needs. 

 🔑 Key Points

  • A VoIP provider in Australia lets you make and receive calls and messages and other functionalities in Australia through its services.
  • By using virtual system providers in Australia, you get benefits such as affordability, security, and better communication.
  • KrispCall, Vonage, RingCentral, 8×8, GoTo Connect, and FreshDesk are the best Australia VoIP providers.
  • You should consider factors like pricing plan, ease of use, features, and the support offered when choosing a VoIP provider that offers services in Australia.

What is a VoIP provider?

VoIP or Voice over Internet Protocol provider refers to a company that offers services for making and receiving phone calls using an internet connection. To make a call, both of the devices are required to be connected to the internet. 

What is a VoIP provider

Apart from that, providers will provide an essential infrastructure to facilitate virtual phone calls. 

Businesses can choose a VoIP provider to access features like call recording, custom caller ID, voicemail to email, and unified communications. 

What are the benefits of using an Australian Voip Provider?

As businesses in Australia are thriving, the demand for VoIP providers is growing a lot. Yet It is hectic when you are hanging onto your regular business landlines instead of an Australian VoIP provider.

So, let’s explore the benefits of using an Australian VoIP Provider in the following section:

  1. Affordability: Unlike other expensive VoIP providers, Australian VoIP providers come with an affordable option starting from $12 to $75 per month based on the number of users, voice calling number, and additional features as per your needs.
  1. No Additional Charges: The most beneficial thing about Australian VoIP is that it offers the best quality phone and communications with a stable internet connection at a reasonable price of one fixed monthly subscription fee. It doesn’t charge extra costs for other things like equipment, installation, or ongoing maintenance.
  1. Security and protection: Australian VoIP Providers are legal and strictly follow the provisions outlined within the Telecommunications Act 1997 and the Privacy Act, too. Therefore, you can utterly rely on an Australian VoIP provider since it handles customer info with secure hosting and cloud encryption to prevent data leaks.
  1. Productivity in a workflow: An Australian VoIP provider offers the feature to connect to cloud-based technologies by just plugging a VoIP system into your CRM, chat, and email to track, record, and operate the workflow in a streamlined manner. Hence, connect to your team from anywhere, anytime.

👉 Also read: Top Australian Virtual Phone Number Providers

10 Best VoIP Providers for Business in Australia for 2024

Globally, VoIP has a number of alternatives and competitors. However, it can be difficult to find options that may meet your requirements.

 So here, we have selected the 10 best VoIP providers in Australia and competitors based on the available features and pricing structure. Here is an overview of what we have found.

VoIP ProvidersPricing (Starting)Key FeaturesBest For
KrispCall$12/user/monthanalytics, integrations, Call notes, Calls on hold, Call and contact tagging, Multiple phone numbers,Phone Tree(IVR)Small & medium businesses
Vonage$15/user/monthGlobal reach, multi-site support, mobile appLarge businesses
RingCentral$25.99/user/monthVideo conferencing, team messaging, collaborationRemote teams & collaboration
8×8$24/user/monthContact center solutions, unified communicationsLarge enterprises
GoTo Connect$17.95/user/monthFlexible plans, cloud PBX, integrationsSmall & medium businesses
Freshdesk Contact Center$15/user/monthOmnichannel support, AI-powered routingCustomer service teams
Ooma Office$19.99/user/monthAffordable, easy setup, mobile appSmall businesses
Intermedia Unite$29.99/user/monthUnified communications, collaboration tools, securityMid-sized businesses
Line2$15.99/month (single line)Unlimited calling & texting, multiple devicesSolopreneurs & small teams
Dialpad$15/user/monthAI transcription, call analytics, integrationsSales & customer service teams

1. KrispCall

KrispCall is one of the best VoIP providers in Australia, offering affordable plans starting at just $12/month. With its advanced call management features, HD audio quality, and seamless integrations with CRM systems, SMBs can enjoy cost-effective communication solutions through its advanced features.

KrispCall Australia Voip Provider

Additionally, KrispCall is also known for its reliability, user-friendly interface, and responsive customer support.  This makes it a top choice for businesses in Australia seeking to streamline their communication processes.

KrispCall Features

  • Unified Callbox
  • Call Analytics & Reporting
  • Global Calling
  • Local, Mobile & Toll-Free Numbers
  • Text messages(SMS)
  • Shared phone number
  • Call notes
  • Call on hold
  • Call and contact tagging
  • Multiple phone numbers
  • Phone Tree(IVR)

Pros 

  • Integrations with popular business tools (customer relationship management(CRM), calendars, and project management)
  • Flexible plans for different business sizes
  • User-friendly interface

Cons

  • Limited Integrations
  • Bulk SMS features are still in progress.

Pricing

Plan Price(per user, per month)
Essential $12
Standard $32
Enterprise Custom 

Notes: Customers appreciate KrispCall for its reliability, user-friendly interface, and responsive customer support. Further strengthening its reputation as a top-tier VoIP provider in Australia.

So, Try KripCall Now! Book a free Demo here.

2. Vonage

Vonage is a leading VoIP provider in Australia that offers flexible communication solutions for businesses of all sizes. Due to its robust set of features, including voice, video, and messaging capabilities, it can provide seamless collaboration and efficient customer interactions. 

Vonage Australia Voip Provider

Despite this, Vonage is a VoIP provider that caters to both residential and business customers. Based on its years of experience, it offers advanced features such as unified communications and contact center solutions for businesses. 

Vonage Features

  • Call monitoring
  • SMS Messaging
  • Voicemail to Email
  • Voicemail transcription

Pros 

  • Easily scalable
  • Key integrations available on all plans

Cons

  • There are limited security options available
  • Add-on features cost extra and can quickly add up

Pricing

Plan Price(per user, per month)
Lite $15
Smart Plan$30
Best Plan$40

3. RingCentral

Ringcentral is the best VoIP provider for Australian customer service teams. It offers virtual receptionists, toll-free numbers, customizable greetings, and hold music on all plans, including Premium and Ultimate. Additionally, customers can use video calling and SMS services.

RingCentral Australia Voip Provider

All features, including the multi-level IVR, video conferencing suite, HD video meetings with up to 200 participants, conference rooms, and live webinars, are protected with end-to-end encryption and are available on this platform. 

RingCentral Features

  • Interactive Virtual Response(IVR)
  • Automatic call recording
  • Visual voicemail
  • Local numbers
  • Call park
  • Call screening

Pros 

  • Suited for professional services, retail, and healthcare businesses
  • Easy to scale

Cons

  • Mediocre aggregated customer review score of 3.5/5
  • Cheaper plans do not include key features

Pricing

Plan Per user/ per month(monthly)
Essentials $25.99
Standard $47.99
Premium$55.99
Ultimate$76.99

4. 8×8

8×8 is one of the best VoIP providers due to its biggest and best range of inbound and outbound communications features, such as virtual receptionist, call queues, ring groups, localized and toll-free numbers, external video calling, and call conferencing for up to 500 people.

8x8 Australia Voip Provider

Additionally, you can also easily integrate with existing business tools like Azure, Freshdesk, and Google Workspace. Furthermore, it provides high security like TLS/SRTP encryption, multifactor authentication, password rules, and multiple compliance certifications.

8×8 Features

  • Cloud PBX
  • Video Conferencing
  • Unified Communications
  • Mobile App Integration
  • Contact Center Solutions
  • Collaboration Tools
  • Analytics and Reporting
  • Integration Capabilities

Pros 

  • Robust 24/7 customer support
  • Lots of security features, including encryption and compliance certifications
  •  Very easy to scale

Cons

  • It is very expensive.
  • Relatively Poor aggregated customer review score of 3.5 stars

Pricing

Plan Per user/ per month(annually)
X1 $24
X2$49
X4$83
X6$130
X7$160
X8$200

5. GoTo Connect

GoTo Connect offers a robust communication platform that is created to meet the diverse needs of your businesses. With its comprehensive range of features, including unified communications, virtual meetings, and call analytics, you can empower your business communication and collaborations.

GoTo Connect Australia Voip Provider

Due to its transparent pricing structure and customizable plans, VoIP is preferred by businesses because it enhances their productivity by utilizing cost-effective solutions.

GoTo Connect Features

  • Call routing
  • Unified Communications Platform
  • Virtual Meetings
  • Call Analytics
  • Transparent Pricing Structure
  • Customizable Plans

Pros 

  • Offers fantastic value for money
  • Easily scalable

Cons

  • Few ready-made integrations
  • No 24/7 user support channels

Pricing

Plan Per user/ per month(monthly)
Basic$17.95
Standard$39.95
Premium $64.95

6. FreshDesk

Freshdesk offers an efficient communication solution integrated seamlessly with its helpdesk platform. Freshdesk enhances customer service by allowing agents to make and receive calls directly within the interface.

FreshDesk Australia Voip Provider

Additionally, FreshDesk’s VoIP solution facilitates easy call logging, tracking, and reporting, empowering businesses to gain valuable insights into customer interactions and continuously improve their support processes.

This integration streamlines communication workflows and facilitates agents to provide customers with prompt and personalized service.

FreshDesk Features

  • Integrated helpdesk system
  • Ticketing system
  • Multichannel support
  • Automation
  • Knowledge base

Pros 

  • An integrated solution for helpdesks
  • An easier way to manage tickets
  • Efficient knowledge base management

Cons

  • May lack advanced features for large enterprises
  • Limited customization options
  • Integration capabilities may be limited compared to dedicated CRM systems

Pricing

PlanPricing (Per person /per Month)
Blossom$15
Garden$35
Estate$65
ForestCustom Pricing

7. Ooma

Ooma is a VoIP communication provider that offers internet-based communication for business and personal use. It provides various products and services that include Ooma for offices or small businesses, Ooma enterprise for larger organizations, and many more. 

Ooma Australia Voip Provider

The provider offers VoIP calling, unified communications as a service, and fixed wireless internet for businesses. Ooma is mainly known for its transparent pricing, advanced communications, and collaboration solutions. 

Ooma Features

  • Improved call blocking
  • Ring groups
  • CRM integration
  • Overhead Paging Support
  • Forward Calls During Device Outages
  • IP Phone Paging
  • Call recording

Pros

  • Advanced voice and collaboration features
  • Unlimited calling
  • Mobile App and SMS messaging

Cons

  • Limited video conferencing
  • Lack of integrations

Pricing

Plan Per user/ per month(monthly)
Essentials$19.95
Pro$24.95
Pro Plus$29.95

8. Intermedia Unite

Intermedia Unite is one of the best VoIP providers that has helped over 135,000 businesses to connect better with their teams from wherever they are located.

Intermedia Unite Australia Voip Provider

This VoIP service provider offers you virtual video conferencing, chat, a contact center, business email and productivity, file sharing and backup, security, and much more. 

Features

  • Unlimited calling
  • Analytics
  • Video conferencing
  • Team chat
  • Business Phone
  • Online faxing 

Pros

  • Offers cost-effective pricing for businesses
  • Provide a unified communication solution

Cons

  • Slow support
  • Occur interface issues

Pricing

Plan Per user/ per month(monthly)
Unite Pro$27.99
Unite Enterprise$32.99

9. Line2

Line2 is a cloud communications company that mainly focuses on cloud-based virtual phone systems. It offers straightforward plan options for businesses that come with unlimited calling, SMS, call blocking, and other features. 

Line2 Australia Voip Provider

It is an affordable cloud communications provider that may be an easy solution for smaller businesses to gain some control over their calls without compromising on capability. 

Line2 mainly focuses on providing businesses and individuals with multiple phone lines. 

Features

  • Second Line
  • Voicemail transcription and recording
  • Auto attendants
  • Video conferencing
  • Call forwarding
  • SMS and MMS

Pros

  • Convenient second Line
  • Unlimited calls and texts

Cons

  • Unsatisfactory customer support
  • Buggy and unstable app

Pricing

Plan Per user/ per month(monthly)
Monthly$15.99
Annual$13.75/Month

10. Dialpad

Dialpad is all in one VoIP platform that offers you multiple features, including voice calling, messaging, and meetings in a single app. This provider is mainly known for its frequent updates that focus on AI-powered voice intelligence features.

Dialpad Australia Voip Provider

This VoIP provider offers business call features as per enterprise needs. Dialpad’s cloud-based phone system helps businesses to connect with their global team anytime and anywhere. 

By providing a single platform, Dialpad makes it easy for teams to call, message, meet, and support their customers. 

Dialpad Features

  • Ring groups 
  • Call recording
  • Call queue
  • Analytics
  • Call transcript

Pros

  • Contains the widest range of features 
  • Great customer support
  • Customer service available 24/7

Cons

  • External connections are limited
  • Scalability is not as easy as with other providers

Pricing

PlanPer user/ per month(monthly)
Conference room line$15/Number/Month
Internet fax$10/Number/Month
Additional int’l or toll-free numbers$15/Number/Month
Additional local numbers$5/Number/Month

👉 Also, you might be interested in: Call Center Software Solutions in Australia

What are the factors to consider while choosing VoIP providers in Australia?

Are you looking for the best VoIP provider in Australia? But you don’t know what to look for when choosing a VoIP Provider. We have curated the major factors to consider while choosing Australian VoIP providers in the below points:

1. Pricing Plan

Before you choose a VoIP Provider in Australia, you have to consider the bottom line of the service. Research carefully about the pricing plans that perfectly align with the number of users, agents, and other business requirements such as budget. Choose the VoIP Provider that offers you the most affordable pricing plan in Australia with various essential features.

2. Customer Support & Service

Effective customer support and service is an important factor for businesses since it minimize downtime and ensures a seamless communication experience. Make sure to look at the services that offer functionalities like multiple communication channels, along with video tutorials and self-service options.

3. Easy to Use

Choose the VoIP Provider in Australia that offers a user-friendly interface and straightforward setup process. So that you can save time and resources, letting employees focus on their core business activities.

4. Security & Trust

You need to protect business communication from potential threats and maintain the privacy and confidentiality of data. Therefore, look for a VoIP provider in Australia that implements robust security measures, like encryption protocols, network monitoring, and authentication mechanisms.

5. Features & Performance

Features like call forwarding, voicemail, auto-attendant, and conference calling are important and directly impact the performance of communication, such as call quality, reliability, and scalability. Therefore, make sure to carefully consider the features and performance of the VoIP systems you purchase.

6. Integrations

Integration is a significant factor to consider when choosing a VoIP provider since it lets smooth communication among different systems and applications. For instance, integration with systems like CRM and email can improve productivity and simplify workflows.

👉 Also consider: How to Call Australia from the US

Conclusion

Elevate your business by making the right choice of the finest VoIP provider that perfectly aligns with your business’s requirements. Carefully evaluate the pros and cons, features, factors, and pricing of the top providers and get the suitable fit of a cloud-based VoIP solution. 

Choose the best out of the best VoIP providers in Australia like KrispCall, that offer cutting-edge solutions at the most affordable price, which undoubtedly give your business the best possible outcome.

FAQs

1. Which are the best VOIP Providers in Australia?

Some of the best VoIp providers in Australia are KrispCall, MyNetFone, Engin, iiNet, TPG, and so on.

2. How much does an Australia VoIP solution Cost?

The cost can differ according to the VoIP service provider and the plan you choose; however, prices can range from $10 to $50 or more.

3. Are there any free VOIP service providers in Australia?

Yes, there are free VoIP service providers in Australia. They are Sipgate, Zadarma, MyNetFone, and so on.

4. What are the different VoIP home phones in Australia?

VoIP home phones come in various models with different features to suit your needs and budgets. Some of them are Cisco SPA112, Grandstream DP720/DP750, Panasonic KX-TGP600, Snom D785, and many more.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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