8×8 is for sure one of the top cloud-based communication solutions providers offering a range of features from basic calls to video conferencing and contact center solutions.
However, there raises a question: is the pricing cost worth the investment for your company 🤔?
The pricing cost of 8×8 may or may not be worth it, as it depends on various reasons from the size of your business to the features that are required for your business. If you are a small size business, freelancers, or startups the cost may not be worth it due to the higher pricing structure. But if you have a large business with complex contact center needs, the pricing cost may be worth it.
In this blog, you’ll learn the 8×8 plan and pricing in detail along with the features available for each pricing plan, hidden costs, payment methods, and so on. In addition, you’ll find about 8×8 pricing alternatives with its pricing structure, which can be considered the best 8×8 alternative.
🔑 Key Summary
- 8×8 has five pricing plans: X2 plan ( $24/user/month), X4 ($44/user/month), X6 (85/user/month), X7 ( $110/user/month), and X8 ( $185/user/month).
- The X2 plan is best for small and growing businesses, the X4 plan is best for mid-sized businesses with global reach, the X6 plan is best for businesses seeking customer support, the X7 plan is best for businesses needing multi-channel customer engagement, and the X8 plan is best for large organizations with complex contact center needs.
- KrispCall is one of the best alternatives with 3 pricing plans: The essential plan ( $15/user/month), the Standard plan ( $40/user/month), and the Enterprise plan ( contact sales).
What is 8×8?
8×8 is a cloud-based business phone system that offers a range of services, including Voice Over Internet Protocol(VoIP) solutions, video conferencing, chat, and contact center solutions.
It aims to empower businesses by utilizing cutting-edge technology to increase productivity, improve customer engagement, and drive growth. It allows businesses of all sizes to operate with a scalable and easy-to-manage communication system.
8×8 Plans and Pricing
8×8 provides a range of Contact Center as a Service(CCaaS) and Unified Communications(XCaaS) solutions. It offers plans of various sizes, each with unique features designed to meet the varying needs and sizes of businesses.
8×8 pricing starts at $24 per user per month for its X2 plan. It has 4 further tiers of VoIP plans and the most expensive one is X8, which costs $140 per user per month.
An 8×8 demo is available to help you understand the product better.
X2 Plan ( $24/user/month)
This is the most basic plan which is a budget-friendly solution designed to meet the needs of business communication. It is best for small and growing businesses. It starts at $24 per user per month offering unlimited voice calling to 14 countries and many other features.
Notable features of the X2 plan
- Unlimited voice calling to 14 countries
- SMS, MMS, and Team Chat
- Video and audio conferencing up to 500 active participants
- Integrations with Microsoft and other tools
X4 Plan ( $44/user/month)
It is best for mid-sized businesses with complex communication needs. This plan starts at $44 per user per month with an expanded unlimited voice calling area.
Notable features of X4 plan
- Includes everything that is in the X2 plan
- Unlimited voice calling up to 48 countries
- A front desk receptionist and operators
- Supervisor analytics for call management
- Call recording
- Call monitoring
- Call whispering
X6 Plan ( $85/user/month)
It is best for mid-sized businesses to build a customer support foundation. This plan starts at $85 per user per month.
Notable features of X6 plan
- Includes everything that is in the X4 plan
- Call routing
- Call queuing
- CRM integrations
- Post call surveys
- Customer Journey Mapping
- IVR
- Advanced call analytics
X7 Plan ( $110/user/month)
It is one of the popular plans that is best for businesses seeking multi-channel customer engagement including voice, chat, and social media. This plan starts at $110 per user per month.
Notable features of X7 plan
- Includes everything that is in the X6 plan
- Omni-channel support for social media, chat, email, SMS, and video
- Co-browsing
- Advanced meeting capabilities
X8 Plan ( $185/user/month)
It is best for large organizations with complex contact center needs. This plan starts at $185 per user per month.
Notable features of the X8 plan
- Includes everything that is the X7 plan
- Speech and text analytics
- Real-time monitoring
- Quality management tools
- Auto dialer software
8×8 has some hidden costs for equipment fees and early termination. It has some additional costs for more users, international calls, and advanced features like routing and CRM integrations.
Is 8×8 Pricing Worth it?
8×8 pricing may or may not be worth your investment for your company, it all depends on the various factors from the size of your business to the features you need for your business.
8×8 is undoubtedly one of the best VoIP service providers in the market as it shines with its comprehensive features like video conferencing, CRM integrations, chat, and contact center capabilities.
However, it also has some limitations businesses want to overcome. One of the main limitations remains its high pricing value, which is slighter higher than other competitors. Not showing their prices directly on their website is also the next limitation as users have to contact them.
Small businesses may not require all the features of 8×8, which makes their pricing model higher due to which they may switch to other service providers.
If you are looking for an alternative to 8×8, then KrispCall is the right fit for you from its pricing models to advanced features suitable for businesses of all sizes.
KrispCall Plans & Pricing
Businesses can customize and adapt the KrispCall Plans and Pricing model to meet their unique needs. Compared to 8×8, KrispCall’s pricing plans are set lower.
There are monthly and annual pricing options, and choosing an annual plan is the best option, as it reduces the cost. Additionally, KrispCall allows businesses to customize their plans and pricing so they only pay for services they need.
Essential Plan ( $15/user/month)
KrispCall’s Essential is the cheapest price plan. This plan is best for small businesses, startups, and freelancers.
Key Features of Essential Plan
- Number porting
- Phone Tree (IVR)
- Internal Reply Thread
- Voicemail
- Greeting Voice messaging
- Call transfer
- Integration with HubSpot, Pipedrive, Zapier, Nimble, ActiveCampaigns, and many more
Standard Plan ( $40/user/month)
KrispCall’s Standard plan is recommended for mid-size businesses and call centers. The Standard plan includes every feature of the Essential plan with unlimited user limits.
Key features of Standard Plan
- The user limit is unlimited
- Bulk SMS
- Call recording and storage
- Call Transfer
- Pause and resume call recording
Enterprise Plan ( Contact for customized pricing)
KrispCall’s Enterprise plan offers custom solutions for businesses with varying needs.
Key features of Enterprise plan
- Developer support
- Dedicated account manager
- Customizable feature option
Free KrispCall Demo
You can try KrispCall’s demo for free at any time to discover all its exciting features. KrispCall product specialists can set up a virtual meeting with you to help you understand the features and requirements of your business.
KrispCall’s virtual meeting is open all the time. Schedule your meeting with a few clicks.
Common Features Across All of KrispCall’s Plans
Some of the common features you’ll find across all of the KrispCall’s plans are:
- CRM Integrations: KrispCall offers seamless integrations with many CRM software such as HubSpot, Pipedrive, ActiveCampaign, Zapier, Nimble, and others. Integrating KrispCall with your CRM system can improve productivity and allow you to access important client information directly from your communication platform.
- Voicemail: This feature of KrispCall enables you to record messages from callers. At the same time, the agent is busy or unavailable for various reasons such as technical issues, a task in hand, and more. These voicemails are easy to retrieve and listen to whenever convenient, so you never miss any crucial messages.
- Call recording: KrispCall’s call recording features enable you to record and store crucial conversations for future reference or analysis.
- Call analytics: The call analytics offered by KrispCall enables businesses to obtain insightful information about their communication activities. The user can monitor important parameters such as call volumes, call lengths, and others to improve their communication strategy through trends, performance measurement, and data-driven decisions.
Which Is The Best KrispCall’s Plan?
Based on your business needs and budget, you’ll need to determine the best KrispCall plan. KrispCall offers three 3 pricing options to accommodate different business requirements.
If you are a small business, or startup and freelancer, then Essential Plan is the best option for you as it provides the most affordable and essential features. It includes all the standard features that are required for a small business with 5 users.
If you are a mid-sized business or call center, then Standard Plan can be the perfect fit for you. It includes more features like number sharing, call forwarding, and many more than the Essential plan.
If you are seeking customized features, then Enterprise Plan can be the perfect choice for your business. It provides full functionality, global access, and advanced call center controls. You can customize the price according to your needs, allowing us to cater to any complex requirements you may have.
8×8 Vs. KrispCall Pricing: Comparison
Here’s a comparison table of 8×8 Vs. KrispCall:
| Factors | 8×8 Pricing | KrispCall Pricing |
| Pricing Model | Per user, per month/ per annual | Per user, per month/ per annual |
| Paid Plan | X2 plan: $24/user/month X4 plan: $44/user/month X6 plan: $85/user/month X7 plan: $110/user/month X8 plan: $185/user/month | Essential plan: $15/user/month Standard plan: $40/user/month Enterprise plan: Contact Sales |
| Credit Card | A credit card is required while registering | A credit card is required while registering |
| Contract Length | Monthly and annually | Monthly and annually |
| Hidden Cost | Equipment fees Early termination | No any hidden cost |
| Additional Cost | Charges for international calls Advanced features like routing and CRM integrationsMore users | Additional phone number costs and SMS/call charges |
| Discount/Offer Availability | May provide a discount or offer but is not mentioned on their official websites | 20% discount for annual billing, festival offers, and special person discounts( Army, Senior Citizens) |
| Payment Option | Credit Card | Credit Card Paypal |
| Free Trial | Provides free trial | Doesn’t provide a free trial, but provides a free demo |
| Users Review About Pricing | Users are finding it more expensive | Users are finding it more affordable and are also satisfied with its transparent pricing model |
8×8 or KrispCall: Which Is The Right Provider for Your Business?
Choosing 8×8 or KrispCall is completely your call and depends on your business’s specific needs or priorities. However, when comparing 8×8 and KrispCall, it’s important to know the various factors that match your unique business requirements like budget, features, customer support, and business type.
8×8 provides comprehensive communication and collaboration solutions pricing starting at $24/user/month, which is slightly higher compared to other service providers. 8×8 X8 plans, however, may be more suitable for your business if you want an advanced business communication platform to support your complex workflows.
Also, 8×8 has restrictions on the availability of local numbers, covering only 46 countries.
On the other hand, KrispCall stands as the best alternative to 8×8 due to its pricing structure and advanced features. KrispCall’s pricing starts at $15/user/month which is more affordable than 8×8 and makes it cost-effective for every size business.
KrispCall’s pricing plan includes essential and advanced features such as call recording, call analytics, IVR, and call forwarding, making it suitable for businesses seeking advanced cloud telephony features. Also, KrispCall is known for its user-friendly interface making it easy for users to navigate.
KrispCall’s unique unified callbox dashboard allows users to track all conversations and messages simultaneously, leading to more productivity as it eliminates the time needed to switch between different tabs. Furthermore, it is also customizable, allowing businesses to tailor their telephony setup according to their unique requirements.
