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Why Should Businesses Consider Integrating Bitrix and KrispCall?



why should businesses consider integrating Bitrix and Krispcall

Effective communication and streamlined operations have never been more crucial. Today, businesses are constantly looking for ways to improve their processes, enhance teamwork, and provide exceptional customer service. Are you also in a similar situation? 

Don’t worry; the integration of Bitrix and KrispCall is a comprehensive solution for achieving your goals. This integration enhances communication, centralizes customer data, provides detailed analytics, and automates workflows. 

In this blog, we will guide you on why should businesses consider integrating Bitrix and KrispCall. Let’s dig in! 👇


  • The Bitrix and KrispCall integration helps enhance communication, simplify operations, and optimize collaboration and data exchange.
  • This integration helps to eliminate manual entry, generate more effective campaigns, develop personalized services, etc. 
  • Some teams that can benefit from this collaboration are the sales, remote, and marketing teams. 
  • KrispCall Bitrix integration offers several features, like caller ID and contact pop-ups, auto logging, two-way contact syncing, pre-built dashboards, etc.

What is Bitrix KrispCall Integration?

Bitrix and KrispCall integration is an integration feature that allows you to connect Bitrix with KrispCall. This integration essentially bridges the gap between your customer data and your communication channels, aiming to improve efficiency, collaboration, and overall customer experience.  

By integrating KrispCall with Bitrix, users can access features such as VoIP phone numbers, IVR (Interactive Voice Response), call recording, auto attendant, and more, all within the familiar environment of Bitrix24. Also, they can make and receive calls and manage other telephony conversation channels directly from the Bitrix interface.

Who can Benefit from Bitrix KrispCall Integration?

The Bitrix KrispCall integration can benefit various individuals and businesses across different industries. Here are some examples of who can benefit from this integration:

1. Sales Team

The Bitrix and KrispCall integration greatly benefits the sales team. This integration helps the sales team identify leads, improves call tracking, and leads to substantial performance growth. Features such as automated data synchronization eliminate manual entry and allow the sales team to focus on their core activities. 

Likewise, the collaboration between KrispCall and Bitrix makes a complete platform for sales teams to communicate easily, provide personalized insights, and help them work better.

2. Marketing Team

The KrispCall and Bitrix24 integration is super helpful for marketing teams. It helps them improve their campaigns by using phone call data to understand what customers like. With this information, they can make their ads more personal and target the right people.

Moreover, this integration also makes it easy for marketing teams to collaborate with other departments, ensuring that marketing efforts are closely aligned with overall business objectives. Further, they can set up automatic reminders for important calls or follow-ups so everyone stays on the same page.

3. Remote Team

Integrating KrispCall and Bitrix24 helps remote teams in several ways.  It provides access to all call-related information, such as call logs, history, and data, without the need to switch tools under one platform. This allows remote teams to stay connected and update on-call activities without the need for constant physical communication. 

Team members can easily access the information despite their location or time zone, enhancing productivity and work-life balance.

Why Should Businesses Consider Integrating Bitrix and KrispCall?

Businesses should consider integrating Bitrix and KrispCall for the following reasons:

1. To Automate Call Logging Directly into Bitrix24 CRM Records

Automate Call Logging Directly into Bitrix24 CRM Records

The KrispCall Bitrix24 integration offers a two-way contact syncing feature that automatically syncs contact details between the two platforms. Whenever you update a contact in one place, it automatically gets updated in the other. 

Plus, all your conversations with that contact, like phone calls, text messages, voicemails, call notes, and recorded calls, are also synced between the platforms.

With this automation, you don’t have to waste time manually entering data. Everything is logged and stored automatically, saving you a ton of time. 

2. To Gain Valuable Insights through Comprehensive Call Analytics and Reporting

Gain Valuable Insights through Comprehensive Call Analytics and Reporting

The KrispCall Bitrix24 integration is not just about syncing contacts and conversations—it also offers powerful call analytics and reporting features. With these tools, you can gain valuable insights into your telephony conversation patterns, identify areas for improvement, and optimize your customer service and sales strategies.

Whether it’s tracking call volumes, analyzing call duration, or monitoring call outcomes, you’ll have all the data you need to optimize your campaigns and improve team performance.

3. To Get Real-time Caller Data Before Interactions

Get Real-time Caller Data Before Interactions

This integration displays the caller information and pop-up details directly even before receiving calls. It provides contextual information about the caller, including their name, contact history, and relevant notes stored within Bitrix24.

When teams are empowered with this information, businesses can deliver more personalized and effective customer service.

4. To Enhance Workflow Efficiency and Improve Lead Follow-up

The Bitrix24 + KrispCall integration is all about making your workflow smoother and your lead follow-up faster. By bringing calling, texting, and voicemail messaging directly into the Bitrix24 CRM, you can handle everything in one place without having to switch between apps.

This means you can seamlessly communicate with your leads without any interruptions, making it easier to stay organized and on top of your follow-up tasks.

5. To Boost Sales and Marketing Strategies with Real-time Analytics

The integration allows automation of data synchronization, streamlining lead management, enhancing call tracking, and improving the sales team’s performance. For marketing teams, the integration helps in campaigns based on data-driven insights, scores lead, and aligns marketing efforts with business objectives.

Final Thoughts

The Bitrix +KrispCall integration is a transformative solution for businesses that are seeking to enhance communication, streamline operations, and elevate customer service. When you combine these platforms, you can automate call logging, gain valuable insights, get real-time caller data, improve leads, boost marketing strategies, centralize data, and many more.

This integration also allows marketing, sales, and remote teams to optimize their process and increase productivity through a wide range of features such as automatic logging, seamless synchronization, and more.

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Author Image

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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