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What is Visual Voicemail And Do I Need It?



what is visual voicemail and do I need it

Isn’t it a wonder to know that you can read the voicemail messages that were sent in audio format? 🤯

I guess it is 😀 and visual voicemail makes it possible with its feature of transforming voicemails into written form. 

Visual voicemail not only transmits audio into text but also provides many features that eventually contribute to your business’s growth.

In this article, we cover every detail about visual voicemail, including what it is, its features, benefits, and pricing. You can find the answer to whether you need a visual voicemail or not. 


  • Voicemail is a feature that allows users to manage their voicemail messages in a more convenient way by transcribing audio into text formats. 
  • Features like voicemail transcription, voicemail to email, and direct interaction make it worth using the visual voicemail feature. 
  • Visual voicemail organizes your voicemails in an email-like dashboard where you can see details like message duration, Caller ID, and arrival time.
  • Visual voicemail helps to save time, increase productivity, and prioritize messages accordingly. 

What is visual voicemail?

Visual Voicemail is a feature that displays voice messages on the screen by transcribing them into text format. It provides a scrollable interface displaying the list of voicemail messages, eliminating the need to listen to voicemails in chronological order. Also, this allows users to quickly scan, read, and prioritize messages.

This way, visual voicemail allows users to interact with voicemail more efficiently and easily than traditional voicemail. Visual voicemail is available on most modern versions of Android and Apple iOS and is often provided for free by cell phone carriers. 

Top features of visual voicemail

Visual voicemail offers beneficial features like transcribing voicemails to text, smart notifications, and customized voicemail greetings. Here is the description of these features: 

Voicemail transcription

Voicemail transcription is a feature that transforms the audio voicemail into text formats and provides it to the user. This is one of the most helpful features, as it lets you know the voicemail’s content without listening. 

Talking about how it works, it simply transcribes the audio you received on your phone and displays it in written form on your display, where you can read the voicemail’s content. The option is incredibly convenient when you’re in a meeting and want to check your voicemail secretly. 

Voicemail to email

With the visual voicemail feature, you won’t miss any voicemails because it directly sends the voicemail audio or the voicemail link to your email, from where you can see the voicemail transcript. After receiving the email, you can forward the same message to anyone on your team. 

At the same time, the method of doing this can vary according to the service provider. Some allow direct voicemail to email, while others require manually sending voicemails by downloading them.

Smart visual interface

Finding emails becomes more accessible with this innovative visual interface, which displays messages in a list with details like caller ID, message time, and message duration. This feature lets you manage all those message details from a visual interface. 

Direct interaction

The direct interaction option enables agents to easily contact the sender directly from the voicemail interface by providing options to call back, message, or email without having to switch between tabs and windows. This feature streamlines the whole process of following up on voicemail.

▶️ Also read: Best Practices to Create a Proper Business Voicemail Etiquette

Do I need a visual voicemail?

Yes, you do need a visual voicemail. Visual voicemail has become a popular feature, replacing traditional voicemails. With visual voicemail, you can conveniently listen to all the audio messages and get to know the content eliminating the time-consuming and cumbersome task of sorting through messages manually. 

Not only this, you can automatically or manually forward voicemail messages to any email address. Moreover, you can search for specific messages quickly by scanning your messages. 

By using it, you not only save your time but also make navigating information effortless. After using visual voicemail, you will surely never go back to the traditional voicemail system, where there’s no option of reading voicemail in text format in chronological order.

What is visual voicemail used for?

Visual voicemail is used to make it easy to get information, eliminating the waste of time spent finding messages, listening to them, and getting the information. By eliminating all these processes, this feature enhances the speed of reacting to voicemails with more efficiency. 

This isn’t just for personal use, either. Nowadays, businesses are embracing visual voicemail to boost productivity and improve customer satisfaction. Visual voicemail enables firms to manage effectively received voicemail messages and promptly respond to customers. Additionally, features like customizable greetings help companies to make a professional first impression.

How does visual voicemail work?

How does visual voicemail work

Visual voicemail works by transcribing the audio from voice messages into a written form. Visual voicemail organizes your voicemails in an email-like dashboard where you can see details like message duration, Caller ID, and message arrival time. By clicking on a voicemail, you can read the written version and listen to the full recording, too.  You can pause, rewind, or fast-forward a message while it is being played. Further, you can save, archive, or delete messages. 

Visual Voicemail lasts until we move it to the trash bin, which is automatically deleted after 30 days. You can also delete it again from the trash bin, which will permanently delete the details and information of that voicemail. 

Benefits of a visual voicemail app

Visual voicemail can enhance the productivity and efficiency of business agents and individuals by making it easier to navigate all the voicemails. 

Let’s have a look at some of the other benefits: 

  • Time-saving:  Visual voicemail transcribes the audio into written form, making it easier to read the content without even listening to it, eventually saving time. 
  • Increased Productivity: All the voicemail message information in one interface streamlines the workflow. Furthermore, agents can consume information more quickly by reading transcribed voicemail messages than they can by listening to them. 
  • Prioritize messages accordingly: You won’t need to waste time finding the voicemails that used to be stored in chronological order. With visual voicemail, you can quickly prioritize the messages according to their importance and your choice.
  • Easily accessible: You can easily access your visual voicemail through your online account or by opening your service provider’s app from anywhere within an internet connection.

Visual voicemail vs traditional voicemail: Which is better?

Visual voicemail vs traditional voicemail

There is no debate that every new advanced feature constantly beats traditional systems. The same goes for visual voicemail and traditional voicemail. Because of the enhancement in several factors, eliminating the problem of conventional voicemail, visual voicemail makes itself up in this comparison. 

Some of the ways which visual voicemail beats traditional voicemail are described below:

  • With visual voicemails, you can quickly prioritize voicemails by reading them instead of listening to each one, saving time and never missing the essential ones. In contrast, in traditional voicemails, you need to listen to the full recording, starting from the oldest, to understand all its content. 
  • Visual voicemail allows users to easily forward messages to email, enabling efficient voicemail sharing. Traditional voicemail doesn’t support this feature. 
  • Visual voicemail ensures a faster pace of getting content from voicemails through reading, allowing speedier information processing. In comparison, it may take a while to listen to the recording in a traditional voicemail system. 
  • With visual voicemail, you can prioritize messages and read them in any order you want, whereas in traditional voicemail, you have to listen to messages one by one.
  • Visual voicemail is compatible with various devices, such as PCs, laptops, and phones. In contrast, traditional voicemail is limited to phones only. 
👍 You May Also Like: Funny Voicemail Greeting Examples to Tickle Caller’s Bone

How to set up visual voicemail?

The setup process of visual voicemail can vary according to the service providers, but everything is set after installing this service provider app. Here, you should configure some settings, such as voicemail greetings, notifications, and call-handling rules.

Here are some steps you should follow to set up visual voicemail in KrispCall: 

  1. Create a KrispCall account and log in.
  2. Under the dashboard, go to “Settings” and click on “My Numbers.
  3. Select the number in which you want to enable the voicemail feature.
  4. Select the voicemail that you would like to read and download the transcript.
  5. To enable voicemail to email, click the toggle button next to email notifications.
  6. You will now start receiving email notifications, and a Word file will be downloaded that transcribes your voicemail into text. 

How much does visual voicemail cost?

Voicemail costs usually vary depending on the service provider and the features they provide. 

However, if you are only planning for visual voicemail, the primary visual voicemail is free and included in your phone plan. Still, it is not available for Android devices with prepaid accounts.

The premium visual voicemail costs you around 2.99$/line per month on an Android phone, which is not available on prepaid accounts, whereas voicemail to text for an iPhone costs the same 2.99$/line per month, which delivers voicemail as text. 

Final Thoughts

Visual voicemail is not just comfort software; it’s a game changer in managing voicemail messages. It streamlines messages by transforming audio into text, which is how visual voicemail has revolutionized the way of interacting with voicemails. 

Users no longer go through chronological lists or waste time on lengthy recordings. With visual voicemail, you can quickly prioritize messages and reply accordingly, enhancing productivity and effectiveness. Businesses use visual voicemail to boost customer satisfaction by customizing greetings and direct interaction options, making communication smooth. 

In a competitive world like this, updating with technology is a must. If you are planning to scale your business with advanced voicemail features, KrispCall has made its name for providing a cloud telephony phone system with voicemail features. It provides voicemail management features like VoIP features like voicemail to email, voicemail transcription, and voicemail greetings.

✅ Check Out: Benefits of Having Customized Phone greetings for business


Is visual voicemail safe?

Yes, visual voicemail is a safe feature because it offers industry-standard security protection, which maintains the safety of users’ voicemails. You can also add password protection for accessing the app with PIN security, and it uses all the technology possible to keep users safe from unethical entities. 

Can I turn off the visual voicemail?

Yes, you can turn off the visual voicemail. To do so, go to settings>voicemail>turn off the visual voicemail. 

Why is visual voicemail not working?

Visual voicemail may not work when there is too much cache in your phone. To fix this issue, go to settings> Apps & Notifications > phone, tap storage and cache, and clear your app’s cache and storage.

Can you get visual voicemail on Android?

Yes, of course, you can get a voicemail on Android. Basic visual voicemail is already included in your smartphone plan, but it doesn’t work if you have Android with a prepaid account. Premium visual voicemail on Android costs around $2.99 per line per month. 

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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