Cloud Telephony
conditional vs unconditional call forwarding
01 Nov 22
10 min read
Conditional Vs Unconditional Call Forwarding: What’s the Difference?

One of the crucial aspects of contemporary telecommunication is call forwarding. Most users, however, are..

80/20 call center rule to improve agent's performance
26 Oct 22
10 min read
80/20 Call Center Rule: How Does it Improve Agent Performance?

Every call center service level has a call center rule which defines the percentage of..

How-to-add-an-Extension-to-a-Phone-Number
26 Oct 22
12 min read
How to Add an Extension to a Phone Number?

Phone number extensions have been an important aspect of telephony for a very long time...

Disaster Preparedness Plan for call centers
25 Oct 22
14 min read
Disaster Preparedness Plan for call centers: The ultimate guide!

Is your call center ready for an unexpected natural catastrophe that can sweep up your..

Best Healthcare Call Center Software for Hospitals & Medical Houses
25 Oct 22
11 min read
Best Healthcare Call Center Software for Hospitals & Medical Houses

In the world of technology and digitalization, if there is anything that a healthcare business..

how to get clients for virtual call center
21 Oct 22
20 min read
13 Proven Strategies to Get Clients for Virtual Call Center

Are you looking for ways to get clients for your virtual call center? If so,..

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