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Business Text Messaging: How to Craft Messages for Maximum Impact?



Business Text Messaging: How to Craft Messages for Maximum Impact?

Are you frustrated with an unorganized communication system within your business?

Enhancing ✨your message for maximum impact can greatly improve your communication system.

For a business owner, effective communication is key, but a lack of information about business texting can be a pitfall.

Worry less😀! A new ray of hope has appeared in the form of business text messaging.

In this blog, we will explore what business text messaging is, its benefits, key features tips to choose the best option to meet your unique needs.

🔑Key Features

  • Business text messaging is a communication tool that allows businesses to connect with their audiences directly on their mobile devices, which are typically within reach anytime, anywhere.
  • Top Business text messaging features are MMS, One-way SMS, Message Triggers, Link sharing and shortening, Integration with CRM, and Marketing Campaigns management.
  • Business text messaging helps to enhance business and customer support.
  • Customers can communicate with businesses using SMS for real-time service, sales, marketing, group messaging, and office communication.
  • KrispCall is one of the best business text messaging platforms with its VoIP features Integrated CRM, text messages, multimedia messages, and many more.

What is Business Text Messaging?

Business text messaging, also known as SMS marketing or business texting, is the practice of sending and receiving text messages to promote, engage with, and support customers. It’s a powerful communication tool that allows businesses to connect with their audiences directly on their mobile devices, which are typically within reach anytime, anywhere.

What is Business Text Messaging

Business text messaging is a versatile service that enables organizations to utilize SMS messaging as an efficient and convenient channel for customer support that facilitates prompt responses, enhanced engagement, and simplified communication processes.

Example: Appointment Confirmation Message

Hi Tina, your dentist appointment is coming up on Friday, 11/11 @ 4 pm. Please confirm by responding “Y” or to reschedule, call us at 424-160-9945

Business SMS Platform works on mobile devices such that they can be accessed from desktop computers, so replying to message history can be automated in the real-time texting process, and monitoring SMS marketing campaigns can be done from a desktop computer.

Essential Key Features of Business Text Messaging Services

There are many text messaging features available. The following are some tips for using this tool to accomplish your organization’s outreach goals, including a list of what we believe to be the most useful features.

  • MMS: The messaging 📄 platform allows users to transfer content. Users can share images with others. The messaging service permits the transfer of PDF documents. Also, users can send video files through the messaging system.
  • One-way SMS: Outbound text does not facilitate customers to reply. By limiting replies, businesses can maintain control over the conversation flow preventing potential overload on customer service channels.
  • Message Triggers: Message triggers are automated messages sent to customers in response to segments they belong to or events they complete. These messages are more effective for improving your valued customer’s experience and making them more engaging.
  • Link sharing and shortening: Users can include a complete clickable or automatically shorten the URL to save characters by using business texting platforms. 
  • Integration with CRM:  Integrates with CRM systems, web conferencing platforms, marketing tools, CCas, UCaaS software, etc ensuring smooth connectivity. 
  • Marketing Campaigns management:  Business text messaging service includes lead generating, scrubbing, market segmentation, campaign analytics, automated follow-ups, etc
  • Bulk Messaging: Ideal for alert and SMS marketing, bulk SMS automatically sends a text to hundreds/thousands of customers simultaneously. 

What are the Benefits of Using a Business Text Messaging App or Service?

If you are on business and you are not using any form of communication with your potential customers such as email marketing or text marketing then means you are missing out on more revenue. 

Let’s explore here some benefits of business text messaging to enhance your business and customer support. 

What are the Benefits of Using a Business Text Messaging App or Service
  • Easy to use: Messaging tools for business communication are easy to use across mobile and desktop platforms and business texting services today. The features are turned to meet business communication requirements. 
  • Supports two-way communication: A two-way system allows both outbound and inbound text messages to be sent and received ensuring internal communications are safe and secured. 
  • Integrates with other apps: Business text messaging supports smooth integration with other applications allowing for enhanced functionality and efficient workflows. Example: Integration with project management tools such as Trello or Asana allows team members to receive task notifications and updates via text ensuring timely communication and efficient collaboration. 
  • Has a mobile app: Multiple business text messaging iOS and Android apps are available. These apps are incorporated with tools that ensure time records of the outbound and inbound messages, incoming messages notifications after receiving, appointment reminders, scheduled messages, and many more. Example: KrispCall, Slack, Discord
  • Flexible: Timely replies and updates are essential for boosting customer support satisfaction. With text services accessible on your cell phone or mobile devices, you can communicate at any time, whether you’re in your car or traveling by bus.
  • Affordable Pricing: No matter the size of your business. You can easily get access to SMS message apps at 💰 budget-friendly pricing. 
  • Enables Teamwork:  You need to work in a team within an organization. Sharing and receiving information, updates, and notices individually is time-consuming. But with mass texting service, you can send and receive messages to everyone at once, making teamwork easier and faster.

How business are using text messaging services?

Customers can communicate with businesses using SMS for real-time service, sales, marketing, group messaging, and office communication.

  • Utilize business texting for appointments and scheduling: Utilizing business texting apps🌈 can reduce the time employees spend making phone calls to customers and also help to improve overall business efficiency. Scheduling and reminder texts are convenient for businesses and customers while helping lower cancellation rates.
  • Implement business texting for payment reminders and invoicing notifications: Implementing business texting for payment reminders 🔺⏲️and invoicing notifications simplifies processes and ensures timely communication with customers regarding financial transactions.
  • Use business texting for order confirmations and delivery alerts: People like to know what’s happening with their orders. By sending them 📝SMS messaging and delivery updates, you satisfy that desire. An additional benefit is that delivery notification texts keep customers engaged and nurture the excitement they have for their purchase. Also, two-way conversations can be beneficial for customers to keep their opinions
  • Use business texting for event reminders, updates, and promotions: Whether it’s a reminder about an upcoming event, a notification about an addition to the agenda, or a special promotion to 📅📢🎁 incentivize attendance, text messages offer a direct and personal way to reach your audience, making them an integral part of any marketing campaign.

Example: Event Reminder with Updated Agenda and Promotion

Join us for our event on Friday at 6 PM! Exciting update: surprise 😯 guest speaker added! Register now for an exclusive discount. Don’t miss out! – [Your Business Name

What are the best practices for business text messaging?

Certain things make business texting effective and look professional. It is important to follow some business guidelines and remember to keep clear, polite, and relevant to the recipient. The best practices for business text messaging include:

  • Be mindful of message frequency and timing:  For sure, no one likes to get bothered and disturbed by a business message at midnight unless it is important. Make sure you message the recipient such that they are not disturbed.
  • Keep the Message concise and relevant: Adding unnecessary information and words can be lengthy and irritating. By making your messages concise and relevant you can get your expected messages response. 
  • Personalize messages based on customer preferences: Best practices for business text messaging include personalizing messages based on customer preferences. Customizing content to match their interests creates a more engaging connection. 
  • Focus on providing value: Creating valuable content is crucial for persuading customers. In the beginning, analyze customers’ needs and demands. Then, use messaging accordingly to provide them with more value
  • Set expectations: Always be clear on how you intend to communicate via the SMS channel. Whether you send a couple of times a month with promotions or multiple times during an event to keep people aware of what’s happening, set those expectations at the point of signup.
  • Create impactful calls to action: Engage your audience with action-oriented text messages, such as directing them to your product/service page or an event sign-up form. Ensure your calls to action prompt subscribers to take the desired action, often expressed as “buy now” or “schedule an appointment,” driving meaningful engagement.
You may also like👉: How to Schedule Text on iPhone

Ready to Try Next Level Cloud-Based Business Texting?

KrispCall is a Cloud-based phone system for businesses that offers a comprehensive business texting solution designed to enhance communication beneficial for your business. You can get a virtual phone number with KrispCall from anywhere with internet access. Making your business communication effective and increasing business productivity. 

cloud based phone system KrispCall

with KrispCall you can provide text messaging service to your valuable customers and also run SMS marketing campaigns that are accessible on your iOS and Android apps. 

KrispCall’s top messaging services help businesses with:

  • Team Collaboration: The team can Work together easily by sharing notes, and tagging teammates, making teamwork smooth
  • Integrated CRM:  You can connect with your current CRM systems to have a complete view of your customers in one place making it easier to manage and understand their needs
  • Text Messages (SMS): KrispCall offers an SMS text messaging feature with global coverage. Using this feature you can send messages to anyone from anywhere.
  • Multimedia Messaging: MMS provides a media-rich form of communication that creates opportunities for businesses to reach and engage their audience effectively.


In today’s fast-paced world, customers look for instant and efficient responses. Automated business message replies allow you to provide timely and effective communication by leaving a lasting impression on your customers. 

By making use of this valuable tool, you can enhance your brand’s reputation and deliver outstanding customer service. However, it is also essential for you to craft an auto-reply message for your business effectively and professionally.

You can use KrispCall’s automatic message system, the ultimate messaging solution for your business for businesses of all sizes. Boost your productivity and achieve success with a business messaging system that is compatible with all types of companies, big or small. With KrispCall, you can save time and money using an affordable auto message reply system.


What are SMS marketing campaigns?

SMS marketing (short message service) campaigns are text messages that are promotional and used for marketing purposes. SMS marketing could involve sending one campaign to many contacts or having a one-on-one interaction with a single contact.

What are the best text messaging services for business?

There are many great text messaging services for businesses on the market, but some of the most popular are KrispCall, Twillo

How Do I create effective text messages for my business?

You can create an effective text message for business by utilizing business texting for appointments and scheduling, Use business texting for order confirmations and delivery alerts.

How to Automate Text messages for business?

To automate text messages for business you can follow the mentioned steps: 

  • Choose your method
  • Define your goals
  • Target your audience
  • Craft your messages
  • Set triggers and schedules
  • Track and optimize

How to send a business text message? 

To send a business text message you can follow the following tips:

  • Choose a suitable platform or service provider.
  •  Obtain consent from recipients to ensure compliance and respect their preferences.
  •  Create a professional message aligned with your brand identity
  • Schedule or send the message ensuring it’s error-free and all links work correctly. 
  • Track metrics to measure effectiveness and refine future strategies.
  •  comply with relevant regulations to avoid legal issues.
  •  Following these steps enables businesses to effectively engage with their audience via text messaging.

Why do you need a business text messaging app?

Business text messaging app makes you easier to send and receive message on time. Along that in the business texting platform, send and received messages can be restored. Ensuring safety and security these apps makes your conversation private and remains only between the shared  individual or team.

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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