Slider Test Freelancers & Solopreneurs

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Inbound call center software

They manage incoming calls of customers with a primary focus of providing excellent services to customers. They help customers with their inquiries and solve their issues in need. Automatic Call Distribution, IVR, call queuing and call monitoring are the added features of inbound call centers.

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Outbound call center Software

They are particularly used to manage outgoing calls and are primarily used in making cold calls. They focus on generating new leads and setting appointments on behalf of the salesman. Outbound call centers include predictive dialing, automated dialing, power dialing, etc.

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Automated call center Software

They handle calls without the need for a dedicated human. It is affordable and provides service 24/7 with pre-recorded messages. They automate tedious tasks and handle and solve simple customer inquiries. IVR, chatbots, interactive virtual agents (IVA), etc. are their features.

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Multichannel call center software

They allow customers to interact with an agent through multiple methods including calls, social media messaging, live chat, IVR, email, etc. Customers can connect to them with their preferred channels from a single software platform that enhances the customer experience.

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Omnichannel call center software

They enable agents to connect with customers across multiple communication channels simultaneously. Customer interactions are integrated across channels making it easy to retain and maintain customer information and context across all channels.

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Virtual call center software

They are cloud-hosted call centers that efficiently manage the inbound and outbound over the internet. They are affordable and flexible and do not require costly on-premise hardware including landlines or copper wires. They are mostly preferred by remote and distant teams.