5 Reasons to upgrade your office landline phone into VoIP business phone

Have telephone bills been piling up your business expenses? Are you looking for reasons to switch over to VoIP?

Then you have come to the right place. Upgrading to telephony that runs solely on an internet connection can be a bit daunting. Both landline phones and VoIP offer unique benefits for handling business communications. But as companies become global, conversations are now more than just phone calls. Today’s businesses need speed, flexibility, and scalability that a landline phone won’t be able to handle.

Voice over Internet Protocol (VoIP) offers an array of communication options at an affordable price. So your business stands to gain a lot from investing in a VoIP system. It’s not only about making cheaper calls but also expanding the possibilities to interact with your clients and teams.

What are the reasons to upgrade to VoIP business phone systems?

There are indeed several benefits of VoIP business phone services. And apart from its flexibility and portability, here are five reasons why upgrading your landline phone to a VoIP business phone makes sense:

1.     Cost Savings

VoIP phones are cheaper than landline phones. Since you use the internet to make calls, setting up a VoIP phone requires minimal hardware. You simply use an existing internet connection to install your VoIP phone.

By upgrading to VoIP, you are eliminating the costly commitments of owning a traditional landline phone. You no longer need to pay for equipment such as phones, cables, and frequent maintenance. If you opt for a softphone, your entire VoIP system barely incurs an infrastructure cost. According to experts, a typical VoIP setup for 12 employees will cost around $800, while the landline setup costs $2500.

Operating costs for landline phones are also costly. From rental charges of telephone lines to hefty bills on every international call, landline phones become more expensive as your business grows. But with VoIP, you pay a standard and predictable monthly fee depending on the service provider.

You can make international calls at costs below $1 per minute. A VoIP system will cut out a significant portion of your operational and maintenance expenses. Usually, you can save around 40-80% of your expenses by upgrading to a VoIP business phone from your landline service.

2.     Perks of extra call features

Getting a VoIP phone means opening up a package of communication features. A VoIP phone offers a rich set of functions that enhances your overall calling experience. For example, most VoIP services include call queueing and interactive voice response (IVR) features. By setting up a sequence for directing calls via queueing and IVR, you can automate the call routing process.

This reduces holding and processing time for calls so you can promptly respond to your clients. These features are usually included in the initial VoIP offer, so you only pay the standard price. However, you have to incur added costs if you want more features added to your landline phone. You need to pay additional fees for call queuing or setting up a Private Branch Exchange (PBX) system for landline services. Overall, you get access to a lot more services in one go when you switch to VoIP.

Another perk of upgrading to VoIP is the benefit of purchasing the best numbers for your business. VoIP service providers have options for international phone numbers, local and national numbers, toll-free numbers, vanity numbers, and shortcodes.

If you plan to extend your service to a particular region, you can get a local number for that area, including toll-free local numbers. Getting area-specific numbers drives more responses from potential clients when you are expanding your business.

And these calls are relatively cheaper. If you plan to do the same using a landline service, international calls from a landline-based office phone system will cost double the VoIP call. Also, you won’t get much flexibility in choosing a landline number as you get with a VoIP service.

3.     More than just voice calls

One of the best advantages of getting a VoIP service is opening up new avenues of interaction for your clients. Most VoIP services provide SMS and MMS-enabled numbers, call conferencing, voicemail, and video conferencing options. If you set up a VoIP service, your clients can text you and drop voicemails easily.

You don’t need to limit yourself to voice calls while reaching out to your customers. You can send SMS and MMS to ramp up your advertising and marketing campaigns, get on a video call, drop voicemails, etc., all using the same phone number. What’s better is that you can send bulk SMS in one go and the cost of sending out messages is cheap.   

For remote teams, you can also use VoIP for team messaging, document and file sharing, etc. The extra communication capabilities of VoIP make telecommuting and outreach a seamless experience compared to landline services.

Also, you can integrate your VoIP system into the existing Customer Relationship Management (CRM) system of your company. For example, you can easily connect your VoIP to a CRM system like Slack and automatically log and share all call details with your team. This capability is exclusive to VoIP and is not available with landline phones.

4.     Scaling your business requires minimal effort

As your business grows, you need to expand your communication channels. With a landline phone, it means you need new telephone lines, and desk phones incurring additional costs. Getting new phones and renting telephone lines shoot up your ownership costs.

Also, due to hardware requirements, your business scaling can be limited. For example, it can be challenging for you to scale up a business for 50 more users if your company has a limited capacity, such as only 25 circuit outlets for desk phones.  

This is not the case with VoIP business phones. You can easily add over 1000 users to your VoIP plan with minimal setup and installation hassles. Since VoIP services are virtual, most of the scaling process requires a simple plug-and-play from your end. You just need to upgrade your internet connectivity.

Also, you only incur the additional cost for the users added, but most of the ownership costs remain the same.

5.     Phone of the future

Switching to a VoIP phone helps your business adapt to the latest trends. Landline phones are becoming obsolete as they lack added functionalities, integration capabilities, and advanced analytics. When you upgrade to a VoIP business phone, you secure the chance to operate in a dynamic and modern market.

For example, you can access advanced call analytics with most of your VoIP services. These include call data, call per employee, lead conversion per employee, etc. You can integrate these data into your existing CRM to understand consumer behavior better.

Gaining insights into your team and client activity can give your business a competitive edge. With landline phones, there is minimal acquisition of real-time data. A VoIP phone system provides you valuable insights to better strategize your future business plans in a competitive market.

Landline Phone Vs VoIP Business Phone: In a nutshell

Switching to a VoIP system from an office landline is definitely an upgrade for your business. Higher cost savings, better scalability, added capabilities and advanced analytics are the top benefits of a VoIP phone system. And it’s only a matter of time before it boosts your business ROI.

If you are planning to upgrade to an affordable and user-friendly VoIP system, give KrispCall a try. Equipped with rich calling features (call queueing, IVR, CRM integration, voicemail drop, etc.) and great SMS and MMS capabilities, KrispCall offers you the best bargain for your money.

A state-of-art user dashboard makes KrispCall ideal for both team and client communication. With a reasonable pricing plan and a feature-rich call solution, you will be saving tons on your phone bills by installing KrispCall today.

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.