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Why is My Phone Call Ending Immediately: Causes & Quick Solutions



why is my phone call ending immediately

Have you ever found yourself engaged in an important phone call, only to have it abruptly cut off, leaving you frustrated and perplexed about what just happened? 

We’ve all been there, and that moment when your phone call ends on its own can be incredibly infuriating. You’ve probably tried various remedies and quick fixes, but the problem persists, and it feels like an ongoing battle with your trusty companion: your smartphone. 

Rest assured, you’re not alone in searching for a solution to this annoying problem. 

In this blog, we’ll explore the reasons why your phone call may end abruptly. But the best part is that we won’t just identify the issues; we’ll also provide you with straightforward and effective solutions tailored to your specific situation, regardless of the type of device you use.

Why Does My Phone Keep Cutting Out? 

why does my phone keep cutting out

The reason for your phone to keep cutting out can be because of the network carrier, software, and hardware. The issue of various components results in the phone cutting out at different times. So, we have brought up some of the most common reasons why your phone keeps cutting out. 

Reasons Why Does My Phone Keeps Cutting Out Immediately

Reasons Why Does My Phone Keeps Cutting Out Immediately

Immediate call drops can be very infuriating for any users as they cannot connect to others despite their best efforts. There can be several reasons why your phone keeps cutting out immediately. We have listed some of the most common reasons. 

1. Network Congestion

The most common reason for your phone to keep cutting out immediately or not connecting at all is network congestion in your area. This means there is a good chance that there is a high number of users in your cellular network. If this is the reason, you can consider changing your network carrier. 

2. Issues With SIM Cards

Your phone calls can keep cutting immediately when there is an issue with your SIM card. This means there are good odds that either your SIM card is not inserted properly or your SIM card is damaged. Check your SIM card, and if it’s fine, try reinserting it properly. However, if it is damaged or broken in any part, you need to buy a new SIM card. 

3. Need for Update

Sometimes, there can be a need for a Software update in your phone to connect and sustain a call. These updates might contain solutions for glitches and bugs. You can simply go to the phone setting and update the software to tackle this issue. 

Reasons Why Does My Phone Keeps Getting Cut Off After 15/30 Secs

When you are using your phone, there are many instances when your call connects but gets cut off after 15-30 seconds. There are a number of reasons why this happens, and some common reasons include the following: 

1. Call signaling issues

The most common reason for your phone getting cut off after 15-30 seconds is call signaling issues. Call signaling involves the exchange of messages between the phone and the cell tower in order to initiate and sustain a call. If there is an issue with call signaling, it may result in a dropped call.

2. Issues in Hardware

Another big reason for your phone call to connect but getting cut off after 15-30 seconds can be due to the issues in hardware. Your device might be damaged, which causes your phone to keep getting cut off. You may need to take your phone to a repair shop to have it diagnosed and repaired.

3. Issue With Signals

Lastly, an issue with signals or weak signals is a common reason why your phone keeps cutting out after 15-30 seconds. If you find yourself in an area where the cellular signal’s not strong, your phone might experience frequent call drops. 

Issues with signals mainly occur due to difficulties in maintaining a connection with the cell tower. You can simply change your location to troubleshoot this issue.

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Reasons Why Does My Phone Keep Cutting Out After 15/30 Mins

The reasons for your phone call keeps cutting out after 15-30 minutes are very specific issues with hardware or carrier. Let’s cover some common ones. 

1. Session-Time out

Sometimes, phone carriers or VoIP providers establish a call duration before they automatically end. This duration can range from 15 to 30 minutes. The purpose behind this practice is to save resources and avoid leaving calls for periods of time.

2. Phone Overheating

Many times, the reason your call is getting cut off does not even have something to do with the network or carrier at all. When you call someone for an extended period, there is a chance that your device gets overheated. As a result, your phone might not function properly. 

3. Issues with Long-duration Call Handling

In some cases, cell networks might have difficulty maintaining long-duration calls compared to short-duration ones. As a result, there is a possibility of calls disconnecting after 15 to 30 minutes.

How Do I Stop My Phone Call From Ending Immediately?

how do i stop my phone call from ending immediately

1. Move to a Better Location

There might be a network issue if your calls are not connecting or getting cut immediately. This can be a result of network congestion or your carrier not offering service in that location. In simpler terms, it is related to the bars that appear next to your network provider on an Android device or an iOS device. 

If your phone has no network bar or less network bar, you can simply move to a better location. 

2. Re-insert Your SIM card

The SIM card is an integral factor that helps in connecting the call. So, if you have issues with either connecting or retaining the calls, it is always a good idea to check if your SIM card is in perfect condition or not. 

In addition, most phone sends you a notification if your SIM card is not functioning. If it is not working, it can be any one of the two following cases:

  • The SIM card is not inserted properly
  • The SIM card is damaged. 

If the SIM card is not inserted properly, you can just try reinserting the SIM card. However, if your SIM card is broken or damaged, you must consider buying a new SIM. 

You can buy a virtual phone number with KrispCall if you want to avoid the problems of broken and damaged SIM cards once and for all. 

3. Redial the Number

In most cases, people who encounter the problem of phones getting cut off before connecting later discover they were dialing the wrong numbers. In some cases, the wrong number might be picked by someone else. In other cases, it will not connect at all. 

Check if you have dialed the right number, as sometimes one or two numbers are displaced, or you might have dialed less than ten digits. If the number you are dialing is correct, you can try to place the call again, and it may go through this time.

4. Check if Airphone Mode is On

Airplane mode restricts making and receiving calls on your phone. Check if the Airplane mode is on. If it is on, turn it off, and you might be able to connect your call without getting cut off immediately. That’s it!

5. Update Software

Sometimes, when there are issues with making or receiving calls, updating the software can help fix any bugs and patches. Make sure your phone operating system and software are up to date. For this, you can go to the settings, update your phone, and try to make a call again. 

6. Restart Your Device 

If other troubleshooting measures do not work to this point. Consider restarting your device. Restarting the device might remove and solve the glitches in the operating system and software that might have prevented the call connection and sustainability in the first place. 

Sometimes, it can be due to the phone overheating. So, try to give some rest for your phone to cool off before redialing the call. 

7. Reset the Network Setting

If you still face issues after restarting the device, there might be issues with your network settings on your phone.  The common reason for this may be that you cannot identify a particular change you have made to your network settings by mistake. Usually, resetting the network settings solves this problem. Resetting will prepare the network to set up calls again.

Resetting the network setting has different steps in Android and iOS, which are listed below. 


  • Open phone Settings
  • Click on System
  • Select Advanced
  • Go to Reset Options
  • Click Reset Network Settings
  • Click Reset Settings


  • Open Settings on your iPhone
  • Scroll and Click General 
  • Press Reset 
  • Click on Reset Network Settings
🔍 Also Read: How to Turn off Call Forwarding?

8. Contact the Service Provider

If nothing works, you have no other option but to contact the service provider. Contacting your network provider through one of their phone numbers will allow you to talk to their customer service representatives. You can tell them your exact issue, and they might be able to solve your problem quickly.

Alternatives to Stop Your Phone Call from Ending Immediately 

Alternatives to Stop Your Phone Call from Ending Immediately

Phone calls ending immediately can be infuriating. Moreover, looking for troubleshooting and actually implementing these steps can be very frustrating and boring. So, it might be a good idea that you use an alternative to stop your phone call from ending immediately. How? Let’s see. 

Switch to Cloud Phone System

The ideal alternative to stop your phone call from ending immediately is by switching to the cloud phone system. Cloud phone system numbers are not bound to a location or device. As a result, they can be directed to devices that allow uninterrupted call reception, even if your main phone encounters any problems.

Moreover, you can avoid various reasons for immediately cutting off phones using a Cloud phone system. For instance, a Cloud phone system functions via an internet connection, which means there are no issues like network congestion and carrier issues. 

In addition, using cloud phone systems doesn’t require physical SIM cards. This results in avoiding the issue like damaged SIM cards. With a virtual phone number, all you need is a reliable internet connection. 

So, if you are planning on buying a cloud phone system, consider buying it from KrispCall. Krispcall has established itself as one of the most reliable and competitive cloud phone systems in the market. From a wide coverage (service in 100+ countries) to some of the most advanced features and integrations in the market, KrispCall offers it all. 


Summing up, issues with call connection and sustainability are a huge headache for any phone user.  There are a number of reasons why your call keeps getting cut off immediately or after some time. You can learn some of the most common reasons and how to avoid them in the first place. 

If you cannot avoid these issues, you can simply follow the above-mentioned steps and tips to troubleshoot your problems. 

However, if you are looking to avoid this problem of having a call cut-off issue and troubleshooting altogether, you might want to consider switching to the Cloud phone system of KrispCall. This way, you can communicate with anyone without any worry of your call abruptly getting cut off. 

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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