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Microsoft Teams Not Working? Problems and Solutions 



Microsoft Teams Not Working Problems and Solutions

Microsoft Teams is a well-known communication software, but it is not immune to performance problems. From login problems to audio and video conferencing issues, there are several common Microsoft Teams problems that users may encounter.

While these issues are a headache to many, the solutions are pretty simple—only if done right! So what are those, and how do you get started with them? Don’t worry; we’ve got you covered!

In this guide, you can find fixes to some problems you may experience when using the Microsoft Teams application for Android, Windows, or Apple operating systems as any software may face certain challenges.


  • Microsoft Teams provides teamwork tools such as chat, meetings, file sharing, and app integration through a web-based platform.
  • The common issues while using Microsoft Teams are login problems, connection issues, microphone & webcam problems, failed notifications, poor audio quality with video lag, updates, and app glitch problems,  screen sharing issues, difficulty finding new messages, crashing & restarting apps, and integration and compatible issues with devices.
  • The solutions to Microsoft Teams problems are restarting the Microsoft Teams app, restarting your audio & video devices, managing notification settings, stopping other apps in the background, updating Teams to the latest version, letting Teams permission for screen sharing, using filter options, clear cache, and by using a supported version of all software. 
  • If the Teams app is not working on iPhones, iPads, and Macs then the troubleshooting tips are to update your iOS to the latest version, use an older version of Teams if IOS cannot be updated, by stopping apps running in the background and checking your firewall and VPN connection.  
  • If Microsoft Teams is not working on Windows then you can use the app’s built-in repairing feature, update the adapter driver, or disable your phone antivirus temporarily.
  • By Removing and re-adding your Microsoft account, Clearing all temporary files, or switching to your cellular data you can solve 90% of Microsoft team problems on your Android phone.

What are the Solutions for the Common Microsoft Teams Problems?

Microsoft Teams is a communication software and software can’t always be perfect, it can have bugs and problems just like other software. But, we are here to guide you in the solutions for the common Microsoft Teams problems.

1. Microsoft Teams login problems

While it can be frustrating to have difficulty with Microsoft Teams login, trying to shut down the application from the system can work miracles to address the challenge. If you are having trouble signing in, try to force-quit the app on your device because force-quitting the app helps you reset any type of problem.

Solution: Force quit the Microsoft Teams app(or restart)

In Windows or Mac, you can do this by clicking the right click on the Microsoft Teams icon on the taskbar and clicking on ‘Quit’ or ‘Exit’. On the mobile device, you will have to force close it to swipe it from your list of recent applications.

After trying to quit Teams forcibly, open the application again and attempt to sign in. This action often rectifies temporary bugs and gives you a successful option to log in and regain your access to Teams, and other collaborative features quickly.

2. Connection issues

It’s common for software to have connection issues sometimes. Microsoft Teams is a valuable tool for individuals to stay connected with coworkers; however, connection problems can pose a major problem, and a simple fix might be to log out and log back in.

Solution: Sign out and sign back in

In case you are having low connectivity issues like dropped calls or when the audio or video is out of sync, resigning from Microsoft Teams and then logging in again levels the connection and helps. 

To perform this, navigate to the Teams, depending on your browser, look at the top right corner click on the profile picture, and then ‘Sign out’. Last but not least, you have to sign in with credentials such as a username and password.

3. Microphone and webcam problems

Lagging or disconnecting of microphones and webcams during Microsoft Teams meetings hinders the productivity of the meeting but that can easily be solved by resetting the audio/video devices. For instance, when you face such issues as low volume or the webcam is unresponsive, you only need to reboot these devices.

Solutions: Restart your audio/video devices

Begin by disconnecting your webcam and microphone from your computer and then reconnect them back again into the USB ports. Integrated devices can be disabled and enabled from the device managers or settings section of the computer. To ensure the correct devices are selected, click your profile picture in the Teams app, then “Settings” then “Devices”.

A complete shutdown of the computer can bring various changes and always helps address more complicated issues with regard to audio and video devices, enabling one to conduct a Team meeting without interference.

4. Failed notification or notification overload

Microsoft Teams have problems have problems managing notifications. When notifications are not delivered, or the opposite like when they are delivered in large quantities, it may negatively impact work, though, a more effective strategy is to address notification preferences within the app. 

Solution: Manage notification settings within Teams

If you are missing important communications or are receiving too many notifications, you should change your basic settings. Open Teams settings, click on the top right on your profile image, and then ‘Settings’ and ‘Notifications.’ You can adjust the notification preferences to fit your work and focus on topics you care about. 

There will be options for which events to be notified for, such as mentions or replies, and choosing the time when to avoid notification, such as during work. Through personalization of these notifications, there is a balance between being updated and being interrupted hence enhancing productivity and enjoyment of Microsoft Teams.

5. Poor audio quality with video lag

Although using Microsoft Teams for meetings is normally convenient in the current world, bad audio together with video delay could make the meetings inconvenient; nonetheless, there are a number of methods for fixing these regular problems. First of all check that your internet connection is fine and bandwidth is not pumped full by other connections/computers etc. 

Solution: Don’t run unwanted apps in the background and check the internet connection

Avoid having any programs active in the background, as these programs are likely to be using up system resources. Also, avoid using your video camera during your call, especially if your internet connection is poor or you are in a region with poor connectivity so that to emphasize the audio clarity. 

Regarding the next problem, If the problem continues to exist, it is recommended to consider using a wired internet connection and not Wi-Fi. Lastly, updating your Teams app to the latest version or restarting your device can often resolve underlying technical issues causing audio and video problems. 

6. Updates and app glitch problems

Microsoft Teams is a highly used application during remote work or learning; thus, sometimes you may come across some issues that inconvenience the workflow; in most cases, the problem can be solved by updating the application to the newer version. 

If you are experiencing difficulties in using the system, such as freezing, system crashes, or unresponsive features, then these problems may have been fixed in the latest updates. 

Solution: Update Microsoft Teams to the latest version

You can do this either in your Microsoft Teams app settings or in the Microsoft Store, where you can update your installed applications. 

Upgrade your app to the newest version to minimize the number of potential problems that may occur, because it brings lots of the more recent bug, performance, and feature patches.

7.  Screen sharing problems

One of the main issues with Microsoft Teams that users can experience is possible screen sharing in the course of meetings and cooperation. It typically happens when the Teams application is not granted enough permissions as needed on the device used for its operation. 

Solution: Grant Teams permission to share your screen.

The solution is to give permission to share your screen, for example, with the Microsoft Teams application. This can usually be done by going to the Privacy settings of your computer, searching for the screen recording or the screen sharing in the options and allowing Microsoft Teams to do that.

By properly configuring these settings, users can ensure smoother and more reliable screen-sharing experiences during their Teams meetings.

8. Difficulty finding new messages and  information

As more and more information is produced day by day, it is not easy to filter necessary messages and updates, especially when seeking a solution to the issues, for example, “Microsoft Teams not working”. But, using filters may help to reduce this problem to a great extent.

Solution: Use filtering options to narrow down your search by date, mentions

Through applying certain parameters of filtration, including date, the search for relevant information can be optimized by excluding irrelevant articles or mentions in relation to the topic which can be problems and their solutions associated with Microsoft Teams.

These filtering tools essentially serve as users’ help in locating the information and answers they are in need of, thereby improving practical results and orienting the user in the context of overwhelming volumes of information.

9. Microsoft Teams app crashing or restarting

Microsoft Teams often crashes or restarts itself, and this is something that users can find very annoying when it comes to their workflow. Fortunately, a simple yet effective solution exists: mainly app cache. 

Solution: Clear the app cache

The problem with cached data is that it just keeps getting larger and at some point may lead to various difficulties, such as crashes or odd behavior. It is possible to clear the cache, in a way, the users can start a fresh app without the wrong information that hampers the system. 

A simple fix to most problems that one might encounter with Microsoft Teams would be helpful as it allows the application to regain stability and smooth functioning.

10. Integration and compatible issues with devices and other platform

Compatibility with devices and other platforms may become a challenge that hinders the progression and full functionality of Microsoft Teams. This is why when such challenges are being faced, it is necessary that all of the software being used, including the operating systems as well as the applications that are in place, are up-to-date versions.

Solution: Ensure you’re using supported versions of all software

Lack of compatibility between the older versions of the software and the new one can result in missing features or system failure in Teams. These problems can be avoided when users ensure that the software being run is the latest supported version, thus promoting better compatibility.

This is useful not just to eliminate the issues rising at present but also to minimize the potential incompatibility issues in the long run when using Microsoft Teams.

Troubleshooting tips if the Teams app is not working on iPhones, iPads, and Macs

If the Microsoft Teams app is not working on iPhones, iPads, and Macs, several troubleshooting tips can help resolve the issue. Some of these are given below:

Update to the latest version of iOS before reinstalling Microsoft Teams

If you are facing problems with Microsoft Teams on your iPhone, iPad, or Mac, one of the more practical solutions is to download the newer version of iOS or macOS and then re-install the application. To ensure that your device runs smoothly, updating the OS assuages compatibility issues and also fixes security, and optimizes device performance.

In iOS device: Go to the Settings icon on the menu bar followed by the General icon and then the Software Update icon In Mac, click on the System Preferences icon on the menu bar then click on the Software Update icon. If your device has received an update, then download and install Microsoft Teams from the app store once more.

Better use older version Teams if iOS cannot be updated

If upgrading your iPhone, iPad, or Mac to the newer iOS or macOS is not possible, then consider switching to Microsoft Teams with the older version. Whenever the app’s support exceeds the device’s OS, there can be a compatibility issue.

In order to resolve it, you can attempt to install a previous version of the Teams client that supports the current OS you are using. This can be accomplished via third-party solutions that provide access to older versions of apps, but it has its drawbacks. Avoid using other apps when the current one is in use.

Check Firewall and VPN

If Microsoft Teams is not working on your iPhone, iPad, or Mac, it’s important to check the settings of the firewall and virtual private network. It seems particularly useful where MAC address filtering firewalls prevent Teams from accessing the network. 

Likewise, if you are using a VPN, then it is advised that you should disable the working VPN for some time to overcome the problem because a VPN works adversely to an app’s connection. 

How to fix Microsoft Teams if not working on Windows?

If the Microsoft Teams app is not working on Windows, several troubleshooting tips can help resolve the issue:

Use the App’s Built-in Repair Feature

When Microsoft Teams is not working on Windows, fixing this issue can be done by using a repair tool which is preinstalled in the application’s menu. 

  • First is the option ‘Apps’, accessible from the Windows key.
  • Scroll down to find Microsoft Teams and click it to open the ‘Advanced options’
  • There, the option ‘Repair’ will be available.

Clicking this will initiate the built-in repair process, which automatically diagnoses and fixes common issues without affecting your app’s data. This method is beneficial as it provides a quick and easy way to resolve problems related to app functionality, ensuring Teams runs smoothly without needing to reinstall or make manual adjustments.

The display Adapter Driver must be updated

If Microsoft Teams stops working on Windows, updating the display adapter driver could be one more key measure in fixing the problem. Beta or old display drivers can be responsible for a range of application issues or problems with graphical displays and crashes.

 To update the display adapter driver here are the steps :

  • Hit the Windows key and search for the ‘Device Manager’ in the search box.
  • Right-click the ‘Display adapters’ then choose your display adapter.
  • Right-click to select the update driver option.
  • The option to look for updated software appears here. 

While at this it helps check your system has the most updated drivers for Microsoft Teams or any other programs you are experiencing troubles with and may help improve compatibility and performance.

Disable Antivirus Temporarily

If you found that Microsoft Teams has stopped working on Windows, try turning off your antivirus temporarily because it can be a culprit. At other times, an antivirus tool may itself disrupt other standard programs, preventing certain processes or connections through networks essential for Teams to run as they should.

Temporarily disable your antivirus by finding its icon on your system tray area and right-clicking it, then choosing to disable or turn off protection. This might call for a specification of the time period for which you want the antivirus to be turned off. After doing this try to launch Microsoft Teams again. 

How to fix Microsoft Teams if it is not working on Android?

If the Microsoft Teams app is not working on Android, several troubleshooting tips can help resolve the issue:

Remove and re-add your Microsoft account

If you are unable to use Microsoft Teams on your Android smartphone or tablet, you can try to sign out and then sign in again with your Microsoft account on the device. It helps address cases where account authentication or the synchronization feature is problematic.

 To do this here are the steps that you can follow:

  • Go to your device and click on ‘Settings ’ 
  • Click on ‘Accounts’ or ‘Users & Accounts’.
  • Select your Microsoft account in the list to choose it
  • Next, tap on the option to delete this account. 
  • If the account is no longer there, try restarting the device you are using to access the network.
  •  After your device is back on, go to ‘Settings,’ and go to ‘Accounts’’ 
  • Finally, add your Microsoft account again by going to ‘Add Account’ and rerunning the wizard. 

Clear all temporary files

In case Microsoft Teams is not working on Android, it is advised to clear all temporary files as it helps in solving problems. Temporary files such as cache and residuals actually stay for some time and at times could cause performance issues or conflicts with the other apps. 

To delete these files you can go through the following process: 

  • Navigate to ‘Settings’ on your Android device’.
  • Then tap on ‘Storage’ or ‘Storage & cache.’
  • Locate ‘Microsoft Teams,’ click on the app
  • Select ‘Clear cache’ and ‘Clear storage’ or ‘Clear data.’

These options empty the temporary records and restore the app to factory settings without erasing user credentials. To troubleshoot clear cache and storage before reopening Microsoft Teams and signing in again. 

Temporarily switch to cellular data

When working on Microsoft Teams becomes impossible on an Android device, you can try toggling the mobile data connection. At other times, the flow of data on some Wi-Fi networks might be restricted, congested, or configured in a certain manner that would hamper the normal functioning of the app. To toggle off Wi-Fi, turn your device screen and tap on the Wi-Fi icon, then turn it off, to switch to cellular data, swipe down and tap on the Mobile data.

Check whether the mobile data is turned on by tapping the mobile data icon. If you are connected to the cellular network, close the Microsoft Teams app and open it again to ensure that it is functioning optimally. If the problem is solved, then it points to a possible problem with the Wi-Fi connection and this might need further adjustments or even the assistance of a Wi-Fi provider.

💡KrispCall Tips: Check for Battery Optimization; some Android devices may restrict background activity for battery-saving purposes. Ensure Teams is excluded from battery optimization (Settings > Apps & notifications > Teams > Battery > “Don’t optimize”).

Microsoft Teams problems can be solved in other ways: Closing Thoughts

If Microsoft Teams, isn’t optimal at that particular task or just doesn’t have the capability to do it, you can still integrate outside applications with Microsoft Office.

It is to be noted that in some cases, Microsoft Teams problems can be resolved by looking for other working communication apps like KrispCall. KrispCall is a fast and flexible cloud phone system with VoIP solutions to ensure that the telephony experience is clear and smooth. KrispCall offers some of the most useful cloud telephony features and also integrates with most of CRM solutions.

You should remember that the above-mentioned solutions to related issues of Microsoft Teams will surely prove helpful for users whose efficiency becomes a barrier. Alternatively, you have an option like using KrispCall, a reliable and effective tool that could help make business telephony seamless.

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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