12 Must-Have Integrations for Intercom

Are you an Intercom user who is trying to improve your customer experience? 📈 Then you are at the right place. But first, why is it necessary for Intercom users to find alternative ways to improve customer experience? 🤔

Intercom is an exceptional communication platform that provides outstanding customer support through various intercom solutions. However, in some cases, these solutions can’t satisfy customers. Therefore, Intercom users have to integrate 🛠️ various third-party tools into the Intercom system.

These tools provide more features that Intercom does not provide. With the help of these additional features, an Intercom user can improve and satisfy the customer experience.

In this blog, you’ll learn integrations for Intercom, which will help you choose the best integration that better fits your business needs.

Let’s get started!!!👇

What is Intercom?

Intercom is an AI-based customer communication platform providing outstanding customer care to clients. It offers an all-in-one solution that enables you to understand how customers engage with your business. It helps you interact with customers through email or chat and also allows you to automate customer care processes.

Using Intercom, you may see a detailed history of your customers’ interactions, including previous chats, actions, and preferences. It is, therefore, easier to manage customer interactions seamlessly based on these records, ensuring that they get an equal experience regardless of the platform they use.

Top Intercom Features

Intercom provides various features that help your business connect more with the customers and improve your business customer support. These features separate the Intercom from other communication platforms.

In that case, here are some top features of the Intercom:

• Complete Access Control: The Intercom system has security features that let you control who accesses certain channels or platforms. With it, you can give customers access to channels that they only need and restrict all other channels. This will help organize and manage customers’ data more efficiently and make communication channels more secure.

• Live Chat: Intercom’s live chat, also known as Intercom Messenger, allows businesses to set up a chat widget on their website and customize it with their brand colors and logo. This feature enables real-time conversations with customers, making it easy to address their concerns and provide personalized support.

• Management Alert Systems: One useful Intercom feature is that it can automatically notify the right people, such as management or security personnel, in the case of a problem or emergency. It uses built-in sensors and monitoring capabilities to notify them. This means the managers or security staff can respond to the situation immediately instead of relying on someone manually reporting the problem.

• Group Calling: The intercom helps you make group calls to multiple channels simultaneously. That means if you need to get a message out to many clients simultaneously, you can do it with just one call. You don’t have to call each channel individually.

• Reporting and Analytics: Intercom provides robust reporting and analytics capabilities, enabling businesses to track and measure the effectiveness of their communication strategies. These analytics provide insights into message performance, customer satisfaction levels, and team productivity metrics, helping businesses make data-driven decisions.

Types of Tools You Can Add to Intercom

Intercom is a comprehensive customer service platform that offers various tools to enhance customer support and engagement. Here are some of the types of tools you can add to Intercom:

• Survey Tools: You can integrate survey tools like Zonka feedback and AskNicely to Intercom. By integrating Zonka feedback, you can measure customer feedback and sentiments using customizable NPS, CES, and CSAT surveys. Similarly, using AskNicely, you can create targeted surveys to measure customer satisfaction.

• Help Center Tools: You can add help center tools to Intercom, which allows you to create and manage help articles to provide a centralized repository of information. Also, you can use Intercom’s knowledge base feature of this tool to organize and categorize help articles for easy access.

• Customization Tools: Intercom allows you to add customization tools, such as custom domains, to your help center, ensuring a seamless brand experience for your customers. You can also add a brand customization option to use your brand appearance to make your help center.

• Ticket Management Tools: You can add ticket management tools to Intercom to manage customer inquiries from various channels, including email, social media, and phone calls. This will help you to communicate with customers in a structured and organized way.

• Integration Tools: Intercom can integrate with various third-party tools to enhance its capabilities. Intercom can integrate third-party tools like Slack, Salesforce, Zapier, Zendesk, and many more, which will help to improve your customer care functionalities and increase customer satisfaction.

12 Must-Have Integrations for Intercom

Intercom provides business solutions such as customer support, customer engagement, and customer conversion. Each solution has a unique set of features that a business can use to meet its needs.

However, these solutions can’t always meet the business needs. In that case, businesses must integrate third-party tools to meet these needs. Having said that here are 12 must-have integrations for Intercom:

Integrations	Starting Price	Best Features	Free Trial	Best For
Salesforce	$25 per user/month	Data-driven service, account and contact management, file sync and share, email integration, sales forecasting	30-day free trial	Managing customer relationships and streamlining business processes
Zendesk	$55 per agent/month	Automated intelligent routing, unified customer views, automated ticket sharing, dynamic request forms, multilingual admin interface	None	Managing and streamlining customer service and support operations
Zapier	$29.99/month	Automation of manual tasks, instant notifications, multi-step Zaps, short-period data retention	14-day free trial	Automating workflows and connecting various apps to streamline repetitive tasks.
Slack	$7.25 per person /month	Slack lists, advanced search modifiers, slack connect, workflow builder, customizable themes	None	Enabling real-time communication, collaboration, and organization of conversations within teams and with external partners.
Calendly	$10/month	Scheduling automation, team-based scheduling, admin management, browser extension, multi-app and multi-device sync	14-day free trial	Simplifying appointment scheduling and streamlining workflows for businesses and organizations.
MailChimp	$20/month for 500 contacts	Ready-to-use campaign templates and email designer, product recommendations, marketing automation, advanced email analytics, advanced segmentation	Trial for its Standard and Essentials plans	Managing email marketing campaigns, automating workflows, and tracking customer engagement.
Survicate	$99/month	Built-in analytics, email and link surveys, Net Promoter Score (NPS) Surveys, feedback button, mobile App Surveys	Trial for 10-days	Managing customer feedback and surveys across various channels.
Klaus	$13 per user/month	360-degree feedback, AI-powered quality assurance, coaching & learning, analytics & trends, integration with different tools	Free trial for its software	Managing customer service and support operations.
Jira	$7.16 per user/month	Automation rules, customizable dashboards, agile project management, issue hierarchy, integration with other tools	Free trial for 7 days	managing projects, particularly those that involve agile methodologies
Statuspage	$29/month	Scheduled maintenance, chatOps Integrations, better communication with Incidents, status for each component, system status embed	None	Providing real-time information about the status of a company’s services, operations, systems, or applications.
Campaign Monitor	$11/month	Email template builder, marketing automation, signup forms, email segmentation, pre-built integrations	None	Organizations that already have dedicated marketing and design teams.
Productboard	$19/maker/month	Feature prioritization matrix, analytics and reporting, user segmentation, third-party integration, backlog management	15-day free trial	Managing customer-centric product development

Let’s now explore all of these integrations in greater detail.

1. Salesforce 

Salesforce is a software company that offers cloud-based customer relationship management (CRM) solutions to companies. It offers various features and tools to improve customer service, marketing, and sales practices. These features can be enhanced by integrating Intercom to Salesforce.

Intercom Salesforce integration with Intercom helps businesses enhance their customer support through real-time customer insights and personalized communication, which increases customer satisfaction and loyalty.

Salesforce Best Features

• Data-driven service
• Account and contact management
• File sync and share
• Email integration
• Sales forecasting

Salesforce Pros

• Cloud-Based functionality
• Integrates well with various tools and platforms
• A strong network of partners and support resources

Salesforce Cons

• Expensive for small and medium-sized businesses
• Steep learning curve
• Data storage limitations

Salesforce Pricing

Plan	Pricing
Starter Suite	$25 per user/month
Professional	$80 per user/month
Enterprise	$165 per user/month
Unlimited	$330 per user/month

Best for

Salesforce is best for managing customer relationships and streamlining business processes through its comprehensive customer relationship management (CRM) platform.

2. Zendesk

Zendesk is a Danish-American company that provides a range of tools and features, such as customer care software, sales automation software, and marketing automation software, to help organizations manage client interactions and improve customer satisfaction.

You can improve your business capabilities by Intercom Zendesk integration. With this integration, your business can gain valuable insights into customer support from Intercom’s analytics and reporting. Your business also can automate repetitive tasks and reduce manual effort.

Zendesk Best Features

• Automated intelligent routing
• Unified customer views
• Automated ticket sharing
• Dynamic request forms
• Multilingual admin interface

Zendesk Pros

• Multichannel support
• Advanced reporting and analytics
• Automation and AI-powered features

Zendesk Cons

• Expensive for small businesses
• Integration challenges
• Data uploading and exporting challenges

Zendesk Pricing

Plan	Pricing
Suite Team	$55 per agent/month
Suite Growth	$89 per agent/month
Suite Professional	$115 per agent/month
Suite Enterprise	Custom

Best for

Zendesk is best for managing and streamlining customer service and support operations. It offers a comprehensive platform for businesses to handle customer interactions across multiple channels, including email, phone, chat, and social media.

3. Zapier

Zapier is a web automation tool that integrates hundreds of online services and apps, allowing them to work together seamlessly.  It is a useful tool for both individuals and enterprises since it can automate and optimize activities without the need for coding.

When integrated with Intercom, Zapier automates repetitive tasks and achieves better team collaboration, resulting in increased productivity. This helps you to respond quickly to customers, improving the overall customer experience.

Zapier Best Features

• Automation of manual tasks
• Instant notifications
• Multi-step Zaps
• Short-period data retention
• Zapier Paths for Conditional Workflows

Zapier Pros

• Extensive app integration
• Autoplay feature
• Scalability

ZapierCons

• No mobile app
• Restricted features in basic plans
• Cost increases with the number of automation and zaps

Zapier Pricing

Plan	Pricing
Professional	$29.99/month
Team	$103.50/month
Enterprise	Custom

Best for

Zapier is best for automating workflows and connecting various apps to streamline repetitive tasks.

4. Slack

Slack is a cloud-based communication tool created specifically for team collaboration. Compared to email, it is quicker, more structured, and safer. With Slack, users may share and receive audio and video clips, chat, or join a huddle to have real-time conversations.

Slack integration with Intercom enables communication and collaboration between different teams within your organization. This integration’s improved data visibility can also help you understand your business operations and make better decisions.

Slack Best Features

• Slack lists
• Advanced search modifiers
• Slack connect
• Workflow builder
• Customizable themes

Slack Pros 

• Enhanced collaboration
• Organized information
• Remote Collaboration

Slack Cons

• Potential for information overload
• Dependency on Internet connectivity
• Security and privacy concerns

Slack Pricing

Plan	Pricing
Pro	$ 7.25 per person /month
Business+	$12.50 per person/month
Enterprise	Custom

Best for

Slack is best for enabling real-time communication, collaboration, and organization of conversations within teams and with external partners.

5. Calendly

Calendly is a business communication platform for teams to schedule, prepare, and follow up on external meetings. It simplifies scheduling by automating appointment scheduling and offering a stable and user-friendly platform for meeting management.

Integrating Calendly with Intercom allows you to book appointments directly through Intercom, eliminating the need for back-and-forth emails to find the perfect meeting time. The integration helps teams conduct meetings more efficiently, allowing them to focus on the actual meeting content rather than logistical tasks.

Calendly Best Features

• Scheduling automation
• Team-based scheduling
• Admin management
• Browser extension
• Multi-app and multi-device sync

Calendly Pros

• Seamless integrations
• Time Zone detection
• Calendar Integration

Calendly Cons

• Limited native CRM integration
• Expensive
• Setup issues

Calendly Pricing

Plan	Pricing
Standard	$10/month
Teams	$16/month
Enterprise	Starts at $15k/year

Best for

Calendly is best for simplifying appointment scheduling and streamlining workflows for businesses and organizations.

6. MailChimp

Mailchimp is a marketing automation and email marketing platform. It lets you automate and streamline many marketing tasks, especially when sending emails. The platform also has features that help you manage your email subscriber lists, track your emails’ performance, and even design custom email templates.

Intercom MailChimp integration will help you sync your users to ensure that all customer data is up-to-date and that all customer conversations are stored correctly. This integration automatically segments your customers in Mailchimp based on user attributes in Intercom, allowing you to understand your customers better and create more targeted campaigns.

MailChimp Best Features

• Ready-to-use campaign templates and email designer
• Product recommendations
• Marketing automation
• Advanced email analytics
• Advanced segmentation

MailChimp Pros

• Customizable templates
• Reporting and analytics
• Offers free plan

MailChimp Cons

• Limited flexibility in templates
• Confusing user interface
• Limited mobile app features

MailChimp Pricing

Plan	Pricing
Standard	$20/month for 500 contacts
Premium	$350/month for 10,000 contacts
Essentials	$13/mo for 500 contacts

Best for

MailChimp is best for managing email marketing campaigns, automating workflows, and tracking customer engagement. It offers a comprehensive platform for businesses to create and send targeted email campaigns, manage subscriber lists, and analyze campaign performance.

7. Survicate

Survicate is a survey software that helps businesses collect continuous customer feedback through various channels such as email, web, in-product, and mobile app surveys. It offers a platform for developing engaging surveys, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys.

Survicate integration with Intercom helps your business collect valuable feedback by automatically distributing your NPS surveys at defined time intervals. By gathering survey feedback, you can get valuable insights that can help you improve your content and enhance overall customer satisfaction.

Survicate Best Features

• Built-in analytics
• Email and link surveys
• Net Promoter Score (NPS) Surveys
• Feedback button
• Mobile App Surveys

Survicate Pros

• Mobile-friendly
• Responsive support team
• Highly customizable

Survicate Cons

• The backend can be slow
• The delay between launching or editing a survey
• Issues with CRM syncing and minor bugs

Survicate Pricing

Plan	Pricing
Free	$0
Business	$99/month
Scale	$299/month

Best for

Survicate is best for managing customer feedback and surveys across various channels. It offers a comprehensive platform for collecting customer insights, tracking customer satisfaction, and measuring customer loyalty.

8. Klaus

Klaus is a quality assurance software for customer service that helps companies improve customer support interactions. It allows companies to filter out conversations they want to review, rate them based on a customized scorecard, and then notify agents who received feedback.

When Klaus is integrated with Intecom, it automatically assesses 100% of customer conversations from Intercom and provides a comprehensive and unbiased view of support quality across agents and teams. It allows teams to identify areas for improvement to maintain fair and consistent feedback.

Klaus Best Features

• 360-degree feedback
• AI-powered quality assurance
• Coaching & learning
• Analytics & trends
• Integration with different tools

Klaus Pros

• Competitive Pricing
• Customizable scorecards
• SOC 2 Type 2 certification

Klaus Cons

• Limited to customer service
• There is no proper learning curve for teams
• Reliance on AI

Klaus Pricing

Plan	Pricing
free	$0
Paid	$13 per user/month

Best for

Klaus is best for managing customer service and support operations. It offers a comprehensive platform for streamlining workflows, automating tasks, and enhancing customer experiences.

9. Jira

Jira is a project management and issue-tracking software that allows users to track and manage issues, bugs, and defects across various projects and teams. It includes agile project management features such as Kanban boards, Scrum, and sprint management.

When integrated with Intercom, Jira can automatically track and manage issues to ensure all the customers’ issues are documented properly. With this information, the support team can easily understand customers’ needs and preferences, which will help to provide more effective customer support and issue resolution rates.

Jira Best Features

• Automation rules
• Customizable dashboards
• Agile project management
• Issue hierarchy
• Integration with other tools

Jira Pros

• Customizable workflows
• Powerful issue tracking
• Advanced reporting

Jira Cons

• Complexity for beginners
• Resource intensive
• Limited built-in testing features

Jira Pricing

Plan	Pricing
Standard	$7.16 per user/month
Premium	$12.48 per user/month
Enterprise	Custom

Best for

Jira is best for managing projects, particularly those that involve agile methodologies like Scrum and Kanban. It is a comprehensive project management tool that helps teams plan, track, and deliver projects efficiently.

10. Statuspage

Statuspage is a communication tool for checking company status that helps to keep customers, and employees informed when company services are down. With it, the company can easily communicate real-time status to customers and employees through various channels like email and SMS.

When integrated with Intercom, Statuspage automatically syncs Intercom conversations to Statuspage, keeping customers informed about the latest system status. It enhances customer satisfaction by providing timely updates during incidents and maintaining transparency about ongoing issues.

Statuspage Best Features

• Scheduled maintenance
• ChatOps integrations
• Status for each component
• System status embed

Statuspage Pros

• Easy integration and customization
• Helpful templates
• Dynamic roadmaps

Statuspage Cons

• Limited customization options
• Expensive pricing
• Limited free plan features

Statuspage Pricing

Plan	Pricing
Hobby	$29/month
Startup	$99/month
Business	$399/month
Enterprise	$1,499/month

Best for

Statuspage is best for providing real-time information about the status of a company’s services, operations, systems, or applications. It helps businesses communicate transparently with customers about outages, updates, or maintenance activities. 

11. Campaign Monitor

Campaign Monitor is a cloud-based email marketing and automation tool that offers a range of features to help users create and manage effective email campaigns. It allows users to use customized templates and design emails using a drag-and-drop interface.

Campaign Monitor integration with Intercom allows you to capture new email subscribers to sync them with your Campaign Monitor mailing lists, enabling you to offer rewards like discount codes. This integration enhances productivity and streamlines workflows by automating email marketing and customer communication processes.

Campaign Monitor Best Features

• Email template builder
• Marketing automation
• Signup forms
• Email segmentation
• Pre-built integrations

Campaign Monitor Pros

• The interface is extremely easy to use
• The data segmentation options 
• Comprehensive and powerful automation features

Campaign Monitor Cons

• Very expensive platform
• Email-only support 
• No proper free trial

Campaign Monitor Pricing

Plan	Pricing
Lite	$11/month
Essentials	$19/month
Premier	$149/month

Best for

Campaign Monitor is best for organizations that already have dedicated marketing and design teams, as it offers powerful email design capabilities and real-time reporting on campaigns.

12. Productboard

Productboard is a product management software tool designed to help product managers understand customer needs. It is a customer-centric platform that enables teams to uncover trending user needs and then deliver what customers really need.

Intercom Productboard integration allows seamless customer feedback collection, enabling businesses to capture user feedback directly within the Intercom application. It also enables businesses to prioritize product development based on customer feedback, ensuring that the most valuable features are developed first.

Productboard Best Features

• Feature prioritization matrix
• Analytics and reporting
• User segmentation
• Third-party integration
• Backlog management

Productboard Pros

• Customer feedback automation portal
• Effective resource allocation
• Seamlessly links with various tools

Productboard Cons

• The initial hurdle for understanding the wide array of features 
• Customization limits
• Team collaboration tools are basic

Productboard Pricing

Plan	Pricing
Starter	Free
Essentials	$19/maker/month
Pro	$59/maker/month
Enterprise	custom

Best for

Productboard is best for managing customer-centric product development by providing a comprehensive platform for understanding customer needs, prioritizing features, and aligning teams around the product roadmap.

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Final Thoughts: Choose the Best Intercom Integrations & Maximize Your Customer Satisfaction

Intercom, by its capabilities itself, enables you to understand how customers engage with your business. Intercom can surely help you improve customer interaction by automating customer care processes. However, sometimes, these processes are insufficient to fulfill and satisfy customers’ needs. 

In that case, you have the option to integrate different communication tools with Intercom. But before integration, you must first understand what type of tools you need for your business processes to improve customer satisfaction. So, choose the intercom integration that best fits the customer need for your business process. This way, your business can maximize customer satisfaction.