Elastic Calling: Everything You Need to Know
- Last Updated: 03 Jan 24
- 9 min read
Is your business struggling with managing fluctuating call volumes📈?
Introducing elastic calling! 📞 With elastic calling, you have the power to adapt and thrive in the ever-changing communication landscape.
Whether you are struggling to handle varying call volumes or facing unexpected traffic spikes, elastic calling has got your back, elastic calling is here to support you.
Let’s take a closer look at what elastic calling is and how it works. In addition, you will also learn about✨:
- Benefits of Flexing Calling for Businesses
- Setting Up Elastic Calling in your organization
- The Future of Elastic Calling
- And many more.
Let’s get started!
What is Elastic Calling?🤔
Elastic Calling is a modern telecommunication solution that is designed to adapt to the shifting or changing call volume needs of a business. With this technology, Businesses can manage fluctuating calling ranges and high call volumes easily.
For example, Elastic Calling can automatically send calls to the right team members who are available, provide helpful messages to your customers when needed, and also offer reports on how your calls are being performed.
The system can handle lots of calls without losing quality during busy times, like big sale days or promotional events. But when it is not so busy, it helps to save money and stay efficient.
It integrates with contact center software and offers advanced features such as call analytics, call recording, caller ID features, and automatic callbacks.
How Does Elastic Calling Work?🤷
It works similarly to a dynamic conductor in the phone system of your company. All of its operations are powered via the Internet. It verifies seamless operation and allows for necessary adjustments.
Step 1: Evaluation of Call Routing
Elastic Calling analyses every aspect of the situation when a customer calls your organization. The call’s purpose, the caller’s identity, and the department or individual who should answer the call are all taken into consideration in this step.
Step 2: Internet-Based Connection
When the evaluation of call routing is completed, the connection is established using VoIP through the Internet🌐📞. The reason for its flexibility and ability to manage varying call volumes is that it is not like traditional phone lines📠 as it is connected to the internet.
Step 3: Intelligent Call Routing
After the connection is established with the internet, it smartly routes the call to the appropriate destination based on its ability to assess the situation. It verifies the call reaches the right person or department which improves efficiency🙌.
What are the Benefits of Elastic Calling for Businesses?
It has several benefits for the organization. Real estate is one area where Elastic Calling is super important. Being fast to respond and actively engaging with clients can change how well a business does.
Some of the key benefits are mentioned below.
1. Enhanced Reliability
- Elastic Calling helps to make sure that your phone system is dependable. It gives consistent performance and the system works reliably at all times. It doesn’t affect call volumes and external factors.
- Additionally, It reduces the chances of calls dropping or failing📉. You can trust it for important business communications🤝📈.
- It quickly moves up its capacity during the high number of call volumes that handle multiple calls coming at the same time in the business🚀.
- This process also makes sure that the customers don’t experience long wait times for the call or busy signals. It efficiently manages diverse customer stories📚👥.
3. Cost Savings
- You can save a huge amount of money on your phone bills just by using Elastic Calling Services on your business. It dynamically adapts to your outbound call volume.
- It helps all types of businesses either big or small🏢🏭 as they can manage their expenses more effectively and efficiently.
4. Reporting and Analytics
- It also keeps track of overall call data and provides reliable reports.
- It enhances cellular voice calls with additional features like call recording and analytics.
- You can analyze call statistics like call volume, duration, and peak calling times.
5. Additional Features
- It offers more than call routing and traditional phone systems. It includes features like automated attendants.
- Its advanced features maintain detailed call logs that allow businesses to analyze patterns and optimize call-handling strategies.
📞You may also like: Which cloud-based phone system is best for small businesses
How to Set Up Elastic Calling in Your Organization?🤷
Elastic Calling is easy to set up in a business. It involves installing communication systems that are flexible, scalable, and adaptable.
Here is a step-by-step guide to help you set up elastic calling:
Step 1: Evaluate Your Communication Needs
In this first step, you need to figure out some valuable information🧐. You need to know how many calls your company is generally making and receiving. It is basically about checking if your current setup can work smoothly with Elastic Calling.
Step 2: Select a Provider
The second step is to select a genuine provider. You can imagine this as choosing the best phone service for your business. You can compare different Elastic-Calling providers based on how much they charge and what kind of service they offer to you. KrispCall is a reliable provider among many cloud telephony systems that provide elastic calling ranges.
Step 3: Technical Compatibility Check-Up
The third step is about getting all your technical equipment ready for the new phone system. For example, it is like confirming whether your phone can run the latest apps or not. You can establish a smooth transition from this Innovative Calling.
Step 4: Implement and Test
In this step, you must configure Elastic Calling to match your organization’s needs. After that, test the process. It will make sure it works the way you want. You can set up user accounts👤, define call routing rules, and integrate with existing business systems🏢💼.
Step 5: Train and Deploy
The last step is to train the staff of the business about how to use the new system. You don’t need to switch everything all at once. Instead of doing that, you can introduce it slowly to make sure everyone gets used to it. When we use flexible calling in business operations, it is just like knowing when an opponent will fold.
👋You may also like: Virtual Phone Calls: What is it & How Does it Work
The Future of Elastic Calling
Elastic Calling has an opportunity for growth in the field of telecommunications. It is like a super-smart phone system📱 with interesting features that appeal to every corporate field. Many new functions will be introduced to it, and it understands business calling ranges.
It will connect easily with all of your communication tools. It will offer sophisticated call management features, including automated call handling and routing systems.
It will erase all language barriers by providing multilingual help. It will turn smartphones into effective business tools by enabling remote customer service and real-time collaboration.
Security concerns won’t arise because all data will be protected and kept confidential🔐. It will be customized to precisely suit your company. To achieve this, customized features and capabilities that meet your unique needs are added.
Set Up Elastic Calling in your Business with KrispCall
You can easily set Elastic Calling in your Business with KrispCall. KrispCall is a significant Cloud Phone System that allows users to interact electronically using an internet protocol🌐.
The cloud-based system integrates easily with your existing CRM software and communication tools. There is no need for complicated software installation or a large number of hardware expenses to set up Elastic Calling services in your organization.
First, sign up on the KrispCall website and choose a suitable plan. Then, download the app on your device, follow the installation instructions📥, and integrate it with your preferred platform🤝. After that, you can make calls with the feature Elastic Calling.
This innovative cloud-based phone system provides excellent customer support to assist with any issues that can arise at the time of set-up. The KrispCall team will help in the quick resolution of any technical difficulties and also ensure a very smooth operation.
Elastic Calling is a flexible solution for businesses💼 that need to adjust to the changing call volume needs. It has reshaped the landscape of communication strategies, by transforming conventional business phone systems into dynamic tools.
Flexible calling offers numerous advantages like reliability, scalability, and advanced features. It also helps to improve productivity, efficiency, and effectiveness.
You can use the strength of flexible calling to stay ahead in today’s ever-changing digital world.
KrispCall is a great choice to get more from your money. It brings top-notch VoIP cloud and business phone systems🌟 to help you out.
KrispCall’s elastic calling is a modern way of making phone calls using the internet and has some advanced features, can grow or shrink as needed⬆️⬇️, works on the internet, and can connect with other online tools efficiently.
It’s free to start! Book a KrispCall demo for free and explore all its features without paying a single penny💰.
How does elastic calling differ from traditional VoIP services?
Elastic calling offers advanced features, scalability, and cloud-based integration, suitable for both larger and smaller enterprises whereas Traditional VoIP is simpler and cost-effective, making it a good fit for only smaller businesses with basic communication needs. The choice depends on your business size and requirements.
Can Elastic Calling be used for international calls?
Yes, many providers provide the facility to add international numbers and make international calls. One of the leading flexible communication providers is KrispCall which provides a facility for international calls that helps businesses that need global communication.
Is Elastic Calling suitable for small businesses?
Yes, it is also suitable for small businesses like real estate industries. The scalability feature allows small businesses to start with a very minimum setup and can extend when the businesses grow which helps to reduce the upfront cost.
How easy is Elastic Calling for those without tech expertise?
It is highly user-friendly for non-technical individuals as it uses user-friendly web interfaces and mobile apps. Users can activate and configure their accounts without vast knowledge of technical aspects.
Also, the providers of flexible calling aim to offer customer support that makes it easy for non-technical individuals.