What is Elastic Calling? | Everything You Need to Know in 2024

Is your business struggling with managing fluctuating call volumes📈?

Introducing elastic calling! 📞 With elastic calling, you have the power to adapt and thrive in the ever-changing communication landscape.

Whether you are struggling to handle varying call volumes or facing unexpected traffic spikes, elastic calling has your back. It is here to support you.

Let’s take a closer look at what elastic calling is and how it works. In addition, you will also learn about✨:

• Benefits of Flexing Calling for Businesses
• Setting Up Elastic Calling in your organization
• The Future of Elastic Calling
• And many more.

Let’s get started!🚀

What is Elastic Calling?🤔

Elastic Calling is a modern telecommunication solution designed to adapt to a business’s shifting or changing call volume needs. With this technology, Businesses can easily manage fluctuating calling ranges and high call volumes.

For example, Elastic Calling can automatically send calls to the right team members who are available, provide helpful messages to customers when needed, and offer reports on the performance of your calls. 

The system can handle lots of calls without losing quality during busy times, like big sale days or promotional events. But when it is not so busy, it helps to save money and stay efficient.

It integrates with contact center software and offers advanced features such as call analytics, call recording, caller ID features, and automatic callbacks.

How Does Elastic Calling Work?🤷

It works similarly to a dynamic conductor in your company’s phone system. Its operations are powered via the Internet. It verifies seamless operation and allows for necessary adjustments. 

Step 1: Evaluation of Call Routing

Elastic Calling analyses every aspect of the situation when a customer calls your organization. This step considers the call’s purpose, the caller’s identity, and the department or individual who should answer the call.

Step 2: Internet-Based Connection

When the evaluation of call routing is completed, the connection is established using VoIP through the Internet🌐📞. VoIP is flexible and able to manage varying call volumes because it is not like traditional phone lines📠 as it is connected to the Internet.

Step 3: Intelligent Call Routing

After the connection is established with the internet, it smartly routes the call to the appropriate destination based on its ability to assess the situation. It verifies the call reaches the right person or department, which improves efficiency🙌.

What are the Benefits of Elastic Calling for Businesses?

It has several benefits for the organization. Elastic Calling is super important in real estate. Being fast to respond and actively engaging with clients can change a business’s performance. 

Some of the key benefits are mentioned below.

1. Enhanced Reliability

• Elastic Calling helps to make sure that your phone system is dependable. It gives consistent performance, and the system works reliably at all times. It doesn’t affect call volumes and external factors.
• Additionally, It reduces the chances of calls dropping or failing📉. You can trust it for important business communications🤝📈.

2. Scalability 

• It quickly moves up its capacity during the high number of call volumes that handle multiple calls coming at the same time in the business🚀.
• This process also ensures that customers don’t experience long wait times for calls or busy signals. It efficiently manages diverse customer stories📚👥.

3. Cost Savings

• You can save a huge amount of money on your phone bills just by using Elastic Calling Services on your business. It dynamically adapts to your outbound call volume.
• It helps all types of businesses, big or small🏢🏭 as they can manage their expenses more effectively and efficiently.

4.  Reporting and Analytics

• It also keeps track of overall call data and provides reliable reports.
• It enhances cellular voice calls with additional features like call recording and analytics. 
• You can analyze call statistics like call volume, duration, and peak calling times.

5. Additional Features

• It offers more than call routing and traditional phone systems. It includes features like automated attendants.
• Its advanced features maintain detailed call logs that allow businesses to analyze patterns and optimize call-handling strategies.

📞You may also like: Which cloud-based phone system is best for small businesses

How to Set Up Elastic Calling in Your Organization?🤷

Elastic Calling is easy to set up in a business. It involves installing communication systems that are flexible, scalable, and adaptable. 

Here is a step-by-step guide to help you set up elastic calling:

Step 1: Evaluate Your Communication Needs

In this first step, you need to determine some valuable information🧐. You need to know how many calls your company is generally making and receiving. This is basically about checking whether your current setup can work smoothly with Elastic Calling.

Step 2: Select a Provider

The second step is to select a genuine provider. You can imagine this as choosing the best phone service for your business. You can compare different Elastic-Calling providers based on their charges and the kind of service they offer. KrispCall is a reliable provider among many cloud telephony systems that provide elastic calling ranges.

Step 3: Technical Compatibility Check-Up

The third step is about getting all your technical equipment ready for the new phone system. For example, it is like confirming whether your phone can run the latest apps or not. You can establish a smooth transition from this Innovative Calling.

Step 4: Implement and Test

 In this step, you must configure Elastic Calling to match your organization’s needs. After that, test the process. It will make sure it works the way you want. You can set up user accounts👤, define call routing rules, and integrate with existing business systems🏢💼. 

Step 5: Train and Deploy

The last step is to train the business staff on how to use the new system. You don’t need to switch everything all at once; instead, you can introduce it slowly to ensure everyone gets used to it. When we use flexible calling in business operations, it is like knowing when an opponent will fold.

👋You may also like: Virtual Phone Calls: What is it & How Does it Work

The Future of Elastic Calling

Elastic Calling has an opportunity for growth in the field of telecommunications. It is like a super-smart phone system📱 with interesting features that appeal to every corporate field. Many new functions will be introduced to it, and it understands business calling ranges.

It will connect easily with all of your communication tools. It will offer sophisticated call management features, including automated call handling and routing systems. 

It will erase all language barriers by providing multilingual help. It will turn smartphones into effective business tools by enabling remote customer service and real-time collaboration.

Security concerns won’t arise because all data will be protected and kept confidential🔐. It will be customized to suit your company precisely, and customized features and capabilities that meet your unique needs have been added to achieve this.

Set Up Elastic Calling in your Business with KrispCall

You can easily set Elastic Calling in your Business with KrispCall. KrispCall is a significant Cloud Phone System that allows users to interact electronically using an internet protocol🌐. 

The cloud-based system integrates easily with your existing CRM software and communication tools. Setting up Elastic Calling services in your organization does not require complicated software installation or a large number of hardware expenses.

First, sign up on the KrispCall website and choose a suitable plan. Then, download the app on your device, follow the installation instructions📥, and integrate it with your preferred platform🤝. After that, you can make calls with the feature Elastic Calling.

This innovative cloud-based phone system provides excellent customer support to assist with any issues that can arise during set-up. The KrispCall team will help resolve any technical difficulties quickly and also ensure a smooth operation.

Final Words

Elastic Calling is a flexible solution for businesses💼 that need to adjust to the changing call volume needs. It has reshaped the landscape of communication strategies by transforming conventional business phone systems into dynamic tools.

Flexible calling offers numerous advantages, such as reliability, scalability, and advanced features. It also helps improve productivity, efficiency, and effectiveness.

You can use the strength of flexible calling to stay ahead in today’s ever-changing digital world. 

KrispCall is a great choice for getting more from your money. It brings top-notch VoIP cloud and business phone systems🌟 to help you out.

KrispCall’s elastic calling is a modern way of making phone calls using the internet. It has some advanced features, can grow or shrink as needed⬆️⬇️, works on the internet, and can efficiently connect with other online tools. 

It’s free to start! Book a KrispCall demo for free and explore all its features without paying a single penny💰.

FAQs

How does elastic calling differ from traditional VoIP services?

Elastic calling offers advanced features, scalability, and cloud-based integration, suitable for both larger and smaller enterprises. Traditional VoIP is simpler and cost-effective, making it a good fit for only smaller businesses with basic communication needs. The choice depends on your business size and requirements.

What is the difference between elastic calling and Wi-Fi calling?

Elastic calling refers to making calls over the internet using VoIP technology, while Wi-Fi calling allows making calls over a Wi-Fi network using a cellular number. Elastic calling offers flexibility and cost-effectiveness but depends on internet stability, while Wi-Fi calling improves coverage in areas with weak cellular signals but requires compatible devices and carrier support. Choosing between them depends on individual communication needs and network preferences.

Can Elastic Calling be used for international calls?

Yes, many providers allow you to add international numbers and make international calls. One of the leading flexible communication providers is KrispCall, which offers a facility for international calls that helps businesses that need global communication.

Is Elastic Calling suitable for small businesses?

Yes, it is also suitable for small businesses like real estate industries. The scalability feature allows small businesses to start with a very minimal setup and can be extended when the companies grow, which helps to reduce the upfront cost.

How easy is Elastic Calling for those without tech expertise?

It is highly user-friendly for non-technical individuals as it uses user-friendly web interfaces and mobile apps. Users can activate and configure their accounts without vast knowledge of technical aspects. 

Also, the providers of flexible calling aim to offer customer support that makes it easy for non-technical individuals.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.