How to Integrate Your Nimble Account with KrispCall?

  • Last Updated: 28 Mar 24
  • 7 min read
How to Integrate Nimble Account with KrispCall

Integrating your Nimble account with KrispCall presents a significant opportunity to enhance your communication and customer relationship management processes. 

With the integration of these two platforms, you can seamlessly blend the robust contact management capabilities of Nimble with the advanced telephony features provided by KrispCall. Through this integration, you have the ability to synchronize customer data effortlessly, allowing for a more personalized and efficient approach to customer interactions. 

In this guide, we’ll explore the features and benefits and also walk you through the step-by-step process to integrate Nimble account with KrispCall. 

Integrating KrispCall With Nimble: Best Features

The integration of Nimble with KrispCall has various functionalities. Here are the major five features: 

1. Caller ID Identification

The Nimble and KrispCall integration offers you a caller ID feature that displays the details of incoming calls. That means you can view the caller’s information which includes name, phone number, and other associated details, directly on your Nimble interface instantly when someone calls you. 

This helps you to identify the caller immediately which helps you to tailor your conversation. In addition, you can also distinguish between new leads and existing customers. When an existing customer calls you, it automatically displays the previous interaction, and if not, the caller is a new lead. 

2. Chat and Call Logging

Integrating Nimble with KrispCall allows you to record your chat and call details automatically. The chat and call logging feature allows you to keep track of each inbound and outbound call, missed call, SMS sent, and voice message. 

This ensures a complete communication history for each client, keeping everything centralized for easy access. You can directly view customer information using a Nimble interface. 

3. Two-Way Contact Sync

This integration has eliminated the hassle of manually entering the data on two platforms. You can add new contacts or update existing customer details in either platform, (Nimble/KrispCall) and the data will be automatically updated on both platforms. 

This two-way sync ensures that your contact information is consistent and up-to-date across both platforms. Furthermore, it also saves agents valuable time and minimizes errors caused by manual entry. 

4. Click-to-Call

The Nimble and KrispCall integration offers click-to-call features that allow you to instantly initiate a call with just a single click. It has completely eliminated the hassle of finding phone numbers or navigating separate applications. 

You can now simply click, connect, and get the conversation flowing all within the comfort of your Nimble interface. Moreover, with the use of this feature, you can save time by manually dialing, allowing you to focus on what matters most, such as building strong customer relationships through clear and effective communication. 

5. Data Sync Control

Integration your Nimble account with KrispCall allows you to choose what data get synced. You have the ability to select the information you need from KrispCall to flow into your Nimble CRM. This ensures a clear and organized data landscape. 

This level of data control is ideal for companies with specific data management preferences.

Benefits of Integrating Nimble With KrispCall

The integration of Nimble and KrispCall offers you several benefits. Here are five major benefits:

1. Call Tracking and Analysis

The integration has now made it easier to keep track each of your calls directly within your Nimble interface. You can also analyze the cal data to identify areas for improvement and gain valuable insights into customer interactions. This helps you to know trends in customer inquiries, track agent performance, and identify opportunities to enhance your communication workflows. 

2. No More Manually Entering Data

With the integration of Nimble and KrispCall, you no longer have to enter data manually data. The integration automatically synchronizes contacts and activities between Nimble and KrispCall.  It eliminates the risk of errors caused by manual data entry. Moreover, it also ensures that the data is up-to-date on both platforms. 

3. Personalized Interactions

Sales reps can now view the 360-degree view of customer information during calls with this integration. By gaining caller information and past interactions before the call connects, agents can tailor their conversation from the very beginning. This helps to address customer concerns more clearly, which significantly improves customer satisfaction. 

4. Centralized Customer and Call Data

Integrating your Nimble account with KrispCall enables you to access all customer information and call data in a centralized platform.  Now, you don’t have to switch between two platforms to view the data. This makes it easier to access past interactions, understand customer needs, and eventually deliver a more efficient and personalized communication experience. 

5. Enhanced Telephony Conversations

Agents can now seamlessly handle calls, create tasks within Nimble for future actions, and add notes directly during the call, all within a single platform. This saves them valuable time switching between applications and allows them to stay focused on having productive conversations with each customer. 

How to integrate Nimble Account with KrispCall (From Nimble)?

Step 1: Log in to your Nimble account and navigate to Settings.

Step 2: You can find Integration in the Settings menu. Then, click on it.

Step 3: Doing that, a new window will open, displaying a list of business tools and CRM software that can be integrated with Nimble.  

Integrating KrispCall With Nimble

Step 4: Next, click on “For more integrations, visit the Nimble Marketplace” just below the provided business tools.

Integrate KrispCall account With Nimble

Step 5: Then, you’ll be routed to the Nimble integration marketplace. Find and click KrispCall.  

connect KrispCall account With Nimble

Step 6: Once you click, you will be taken to the Nimble integration page on the KrispCall website. Then click the Connect button. After that, you can connect to Nimble via the KrispCall dashboard.  

connect KrispCall With Nimble

How to Integrate Nimble Account with KrispCall (From KrispCall)?

Step 1: Log in to your KrispCall account and navigate to Settings.

Step 2: You can find integration in the Settings menu under the App settings. Click on it.

Step 3: By doing so, a new window appears, displaying a list of business tools and CRM software that can be integrated with KrispCall. To integrate KrispCall with Nimble, click the Connect → button just below Nimble.

Integrate Nimble with KrispCall

Step 4: To combine your Nimble account with KrispCall, click the Connect →, which opens a new window asking you to log in to your Nimble account for the integration.  After you log in, you will be asked to authorize your Nimble account for integration. Click the Authorize button to proceed. 

Authorize Nimble Account

Step 5: After authorizing the Nimble account, it will be successfully integrated with KrispCall. Once integrated, Nimble will appear in the Active area of the Integration page. To enable or deactivate the additional capabilities provided by this integration, click the Toggle button activate/deactivate. 

KrispCall + Nimble Integration

Step 6: Once the integration is enabled, click the Ellipsis (…) button next to Nimble and click on the Edit button.  

KrispCall Nimble Integration Edit Settings

Step 7: After that, you can adjust the General Settings, Workflow Settings, Connected Numbers, and Advanced Options. 

KrispCall Nimble Integration Settings

Conclusion

The integration of Nimble and KrispCall is a great move to increase your call center efficiency and boost customer satisfaction. 

By integrating your Nimble account with KrispCall, you can use comprehensive features such as caller ID identification, click-to-call, and data sync control. With these features, you can enhance your workflow efficiency. 

Furthermore, this integration offers you several benefits, such as personalized interactions and enhanced telephony conversations, and you don’t even have to enter data manually. In general, Nimble and KrispCall integration helps you to increase leads and boost sales. 

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.

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