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How To Build a Positive Brand Reputation: Key Strategies



As a company, you always want to be the number one choice of the customers! You, however, have no idea how you can achieve that, right? 😵‍

Don’t worry!!!😄 You can achieve that by building a positive brand reputation for your company, which will help you retain loyal customers as well as skilled employees.

A solid brand reputation goes beyond being an intangible measure and brings tangible advantages to a business. Also, it helps to acquire new customers, fosters trust and loyalty of them to establish you as the preferred choice in a competitive market. 🤝

In this blog, we’ll discuss how to build a positive brand reputation that connects with the audience and gives you a competitive edge over others. You will furthermore discover how you can use a variety of brand reputation strategies for creating a leading brand image. 🚀


  • The brand reputation of a company is determined by its perception, opinions, and interactions with the public.
  • Brand reputation matters to build customer trust, increase sales and revenue, have a competitive advantage, improve online presence, etc.
  • Brand reputation can be enhanced by living up to your brand purpose, maintaining brand alignment, embracing customer feedback, using SEO, and many more.
  • You can create a positive brand reputation by defining your brand identity, providing quality products and services, having a strong online presence, etc.

What is Brand Reputation?

Brand reputation refers to a company’s public perception based on public experiences, customer opinions, and interactions with the company. Generally, a company’s perception depends on how trustworthy, reliable, and emotionally connected they are to its audience.

Unlike brand identity, which is what a company consciously portrays, brand reputation is what the business ‘actually’ is to its audience. That means, what consumers think about your company when interacting with your company affects their purchasing decisions. 

According to a survey conducted by Edelman, 81% of consumers consider brand trust to be a significant factor when making purchasing decisions.

Businesses that consistently exceed the expectations of clients on good quality products, excellent customer service, and memorable brand engagement can create a strong bond of trust with them and a positive feeling towards their brand. This therefore makes customers more loyal to the company.

Why Does Brand Reputation Matter?

Why Does Brand Reputation Matter

Establishing a positive brand reputation is like making a good investment for your company’s future. Having a good reputation has a lot of advantages that directly affect your financial status and long-term goals.

Nevertheless, a good reputation means the difference between the success and the failure of your company. 

Here’s why brand reputation matters for your company:

  • Customer Acquisition: In general, people opt for businesses they have trust in. The good reputation of a company brings trust and commitment from customers, making them want to come back for more services and recommend that business to others in a positive way.
  • Competitive Advantage: Your brand reputation helps to distinguish you from your competitors, making it easier to attract customers and establish partnerships. Thus, having a strong reputation gives you an edge and an opportunity for success in your industry.
  • Talent Acquisition: In the present day, there are many opportunities for work available for talented and skilled individuals. One way your company can become more attractive to them is by having a good reputation, which enables you to attract and retain top talent in your company. Which also helps you keep up with your best employees. 
  • Sales & Revenue: A strong brand name can help you raise the prices of your goods or services. If people feel that your brand is dependable and trustworthy, then they are likely to pay an additional cost for it. Actually, the association of a strong brand name with your company enables customers to buy its products even at elevated prices.
  • Crisis Management: Even the most successful companies encounter difficulties from time to time. Nevertheless, having a positive reputation helps you to overcome these challenges. Also, customers who trust your brand will pardon anything, even when mistakes occur.
  • Positive Online Presence: Your reputation is significantly affected by online reviews and social media. To overcome this, having a strong reputation online is important if you want to manage your digital identity and handle bad reviews. So, If you maintain a good reputation, you can stay in control of your online image and minimize the impact of any unfavorable comments or reviews.
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How to Build a Positive Brand Reputation?

1. Define Your Brand Identity

Your online reputation rests on your brand identity, which encapsulates your individual character. So, before taking any steps, consider what values are important to you, what sets you apart, and how you want to be perceived by others.

For you, it is important to create a clear brand motto and establish a stable brand voice. In other words, do you want to sound playful and approachable, or you would rather be serious and authoritative? So, ensure that the brand voice is appealing to those you intend to address.

Consistency! It also matters when building your brand. Did you know maintaining a consistent brand image can lead to a significant 33% rise in revenues? So, make sure all parts of your brand reflect your carefully crafted identity.

For example, Maybelline’s marketing campaigns often embrace empowerment and self-expression as part of its brand identity.

2. Deliver Quality Products & Services

The first thing to understand is consistency in providing quality products or services is necessary for building a positive reputation. This means you must understand what your customers need and ensure that you do more than what is expected of you.

For that, make sure you take control measures that are consistent. Also, try to continuously improve your product and services based on feedback from your customers. According to a study by PWC, one out of every three customers leave a beloved brand forever due to dissatisfaction. So, make sure you always focus on good quality.

For example, Zappos, an online shoe retailer, is renowned for its exceptional service as it offers free shipping for both delivery and returns. Therefore, it goes the extra mile to ensure customer satisfaction. 

3. Establish A Strong Online Presence

Create a strong presence on social media platforms that your target audience frequently uses to ensure your marketing strategy is on point. Rather than just putting out messages, have dialogues, offer valuable content, take part in discussions, and answer quickly to comments and messages.

Focus on building a community, not just gaining followers!

First things first, find out who you wish to reach out to on social media. Then, try to figure out the platforms they spend most of their time on. Also, become a part of discussions in your industry about what suits your customers best. This helps you to position yourself as an authority. This way, you will gain a strong online presence

MailChimp serves as an excellent example of effective social media usage. With nearly half a million followers across Facebook, Instagram, Twitter, and LinkedIn, they have created a community by sharing enjoyable content and informative tutorials. Their followers feel like they are part of something bigger than just a corporate page.

4. Provide Exceptional Customer Service

Think about your own experiences as a consumer. Have you ever decided to stop doing business with a company because their customer service was poor? Shockingly, statistics reveal that 

Think as a consumer. When doing business, have you ever changed your mind because of poor customer service? Surprisingly, research shows 7 out of 10 customers have had that experience!

Make customer satisfaction your top priority.

To provide exceptional customer service, be available on various communication platforms like email, social media, telephone, and live chat. This way, you can professionally and promptly address customer’s inquiries and complaints. This effort will demonstrate to your users that you truly appreciate them, which fosters trust and loyalty.

For many fast-food restaurants, Chick-fil-A is considered one of the best places to go because of its commitment to customer service where their staff are always friendly and helpful to everyone who comes in.

5. Be Transparent and Authentic

To establish a positive brand reputation, you need to be transparent and authentic which becomes vital for you to earn the trust of your audience. Also, being honest about your products, services, and how you run your company is very important.

Not only that, if you make mistakes, it’s crucial to admit them and take responsibility. And always ensure that your actions are aligned with the values you show as a brand. Also, it’s very important to share your company insight working with your audience.

For example, Dove’s “Real Beauty” campaign opposed the traditional demands of beauty and instead advocated for difference. This would help them capture many customers and gain a very good image as they would be reaching out to many women from various segments like race or social class.

6. Collaborate With Influencers and Partners

Another way to build your business reputation is by working together with influencers and partners, which help you expand your reach and enhance your brand’s credibility.

Another approach to enhance the reputation of your business is to work together with influencers and partners, who could assist in increasing market penetration and enhance the credibility of your brand.

First, start by identifying influencers and respected figures in your industry with whom you want to collaborate. After finding influencers look for opportunities to work with them on creating content, hosting events, or launching new products. When you collaborate, you target their audience and create more exposure for your brand.

Another way to develop your brand reputation is to look for strategic partnerships with other brands that complement yours. By joining forces and promoting each other, you can reach new audiences. 

A great example of successful collaboration is the outdoor gear company Merrell. They have effectively utilized influencer marketing to attract a bigger audience of adventure lovers to strengthen their brand reputation.

Tips to Enhance Your Brand Reputation

If you want to enhance your brand reputation, you need to understand how to manage it. First of all, concentrate on developing a brand that attracts consumers and helps to improve your sales even if you lack enough resources and funding.

Here are some ways you can enhance your brand reputation:

  • Live Your Brand Purpose: When making decisions regarding your business, never forget your core mission and values. Always stay committed to your brand’s goal, and then you will gain trust and loyalty from your customers, which will help you build an outstanding reputation.
  • Maintain Brand Alignment: It’s important for you to make sure that all part of your brand portrays a clear, consistent, and genuine image. This means that everything about your brand should work together seamlessly to create a unified and authentic representation of your business.
  • Work With Brand Advocates: In order to penetrate the market, you have to find out and work together with happy customers, influencers, or brand ambassadors. Also, provide everything they require to share positive reviews of their experiences. This way, you can magnify their endorsements in terms of their reach and create a positive buzz around your brand. 
  • Embrace Customer Feedback: To enhance your brand reputation, you must show appreciation for customer reviews, both good and bad. Also, use tools that monitor sentiments expressed towards your business on social network platforms and internet sites and then respond to any issue, if any, raised by customers. 
  • Use SEO: Search engines play a crucial role in helping people find new brands. To stand out, you should create website content such as blog posts, infographics, and videos and optimize it to appear higher in search results for customer’s relevant queries. This way, you can attract potential customers.
🔍 Check out:Top Customer Retention Strategies That Actually Work

Final Thoughts

To create a positive brand reputation, you first need to win customers’ trust and loyalty, which is not easy in a very competitive space. Then, you need to stand out and show your unique identity to customers. But don’t get lost trying to do everything to build a brand reputation; only focus on what your customers want.

Especially, following the strategy of identifying your brand identity to establish a strong online presence to sell quality products and services and providing excellent customer service by being transparent and authentic will help you to build a strong and positive brand image.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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