Skip to content

CloudTalk Pricing, Plans, & Features: Is the Cost Worth It?



CloudTalk pricing

When it comes to virtual phone systems, CloudTalk also stands out for businesses looking for easier ways to communicate.

To make an informed decision about whether CloudTalk aligns with your needs, it’s essential to look into its pricing, plans, and features.

Let’s find out if CloudTalk fits your business requirements based on its pricing and features. We can also explore better options if CloudTalk isn’t the ideal solution.

So let’s get started.

What is CloudTalk?

A cloud-based business phone system called CloudTalk is intended for teams in charge of sales and customer support. CloudTalk is especially helpful for mid-sized businesses that want to expand their customer service and sales departments.

What is CloudTalk ?

CloudTalk is a VoIP business calling solution that supports sales and teamwork. With this platform, workflows are automated and managers are given access to integrated analytics to enhance performance and call efficiency.

This platform aims to enhance customer service and improve efficiency by providing a centralized platform for managing inbound and outbound calls, as well as enabling agents to handle customer inquiries more effectively.

CloudTalk Pricing & Plans

CloudTalk provides flexible pricing with various options to suit businesses of all sizes. You can also use their free 14 days and you do not require any credit card for signup.

CloudTalk pricing considerations

1. Starter Plans

You can take the monthly subscription from CloudTalk at just $34. You can experience features like Unlimited inbound & intracompany calls, Click-to-call, Automated call distribution, Mobile app, Unlimited call queuing, and International numbers

2. Essential Plans

The Essential Plan costs $25 per user per month. But paying for an annual subscription its starting price is $39. With this pricing, you can enjoy starter features also more features like advanced analytics with unlimited history, Real-time client dashboards, Integrations to other systems, Open API, Skill-based routing, Smart queueing, SMS / Text messages, and workflow Automation.

This option is appropriate for businesses looking to unlock enhanced functionality and gain more data-driven visibility into callers beyond the basic features.

3. Expert Plan

The top-tier Platinum Plan, which costs $50 per user per month with annual payment. It offers all of the services included in the Essential features in addition to extra potent outbound communication options. 

Salesforce integration, Power Dialer, Smart Dialer, Call Monitoring (Call Barging, Call Whispering), Wallboards, Speech to text, Single Sign-On (SSO), Unlimited concurrent calls, WhatsApp Inbound & Outbound.

4. Custom Plan

Custom Plan for CloudTalk is not mentioned.  But you easily reach out to their team for the pricing.

Custom Plan includes features such as Custom onboarding, Unlimited outbound calls (Flat rates), Enterprise-level security, Developer support, and Custom reporting.

Choosing the Right CloudTalk Plan for Your Business

Choosing the right CloudTalk plan for your business can be challenging. But if you know what each plan, like a Starter, Essential and Expert Plan is best, you can find the one that perfectly suits your business needs.

CloudTalk pricing

1. Starter Plan

Best for : Small enterprises or startups searching for lower-cost phone system features would be the greatest fit for this package. Unlimited inbound and internal calls, click-to-call features, automated call distribution, a mobile application, limitless call waiting, and international numbers that reach more than 160 nations are all included.

 Thus, this approach can suit your communication needs if you’re just getting started or have a small crew.

2. Essential Plans

Best For: Businesses that need advanced call routings features like IVR and skills-based routing can use the Essential Plan. It is appropriate for businesses that need capabilities like SMS texting, call forwarding, and customized call greetings.

3. Expert Plan

Best For: The Expert plan appears appropriate for companies or groups who need advanced features and integrations to improve their sales and communication procedures. 

 It is designed for sales teams looking to maximize their outreach and monitoring skills, with Salesforce connection, Power Dialer, Smart Dialer, and Call Monitoring features like Call Barging and Call Whispering. 

4. Custom Plan

Best For Businesses with additional needs than the basic services included in the other price plans can benefit from CloudTalk’s Custom Plan. This package is perfect for businesses in need of customized onboarding, unlimited outgoing calls at fixed rates, enterprise-level security measures, developer assistance, and customized reporting tools. 

The Custom Plan from CloudTalk is best suited for companies seeking a highly customized, all-inclusive call center solution with cutting-edge features and expert support.

CloudTalk Pricing & Features Compared To KrispCall

CloudTalk’s paid version costs $25 per month and includes features like a power dialer, call recording, call routing, and call analytics. 

When we talk about the alternatives of CloudTalk, KrispCall stands out as a highly reliable business telephony provider. It offers multiple features such as Unified Callbox, voicemail transcription, number sharing, IVR, advanced call analytics, and many more.

Not only that, but KrispCall’s pricing starts at just $15 per user per month, making it more affordable than CloudTalk. For the price, KrispCall delivers a wide range of features and reliability that other options may lack or charge more for.

Why Choose KrispCall over CloudTalk

There are reasons why you should choose KrispCall over CloudTalk. Some of them are:

Global coverage that includes 100+ countries

Businesses regularly do international business in today’s globalized circumstances, requiring a demand for communication solutions that work perfectly everywhere. In this regard, KrispCall provides virtual phone numbers to more than 100 countries that are suitable for various purposes.

Additionally, by developing a local presence across multiple nations, businesses that serve a worldwide market can gain from KrispCall. This builds trust and raises customer satisfaction since it allows them to speak with clients in their local tongue and time zone. Ultimately, virtual phone lines from KrispCall may prove to be a more affordable option than pricey international calling plans.

KrispCall emerges as the telephony provider with more expansive global coverage compared to CloudTalk. CloudTalk covers only 70 countries while KrispCall offers expansive international reach. With our telephony solution, you may reach out to more than 100+ countries.

Easy Integration with CRM Software and business apps.

KrispCall integrates smoothly with various business models. The simple setup process of KrispCall can quickly start enhancing communications from the early phases of a business. In contrast, CallHippo integrations may require more time and effort, making it less practical for companies just beginning their operations. 

Therefore, with easy integrations to common software through CRMs and apps, KrispCall supports scalability from day one with little complexity, making it a preferable option over CloudTalk’s lengthier setups for founders launching a new business.

24/7 Support Available

KrispCall provides 24/7 customer service so that users can get help day or night. This implies that whenever users run into problems or have questions about the phone service offered by KrispCall, they can get in touch with support staff for advice, assistance, or troubleshooting. 

The fact that KrispCall offers 24/7 support guarantees that customers can count on prompt assistance and resolutions, improving their entire VoIP service experience.

Get Unlimited Numbers

One big benefit of using KrispCall instead of CloudTalk is that you can get infinite numbers. With the help of this tool, organizations can manage their phone demands with greater flexibility and reach. 

Businesses may efficiently tailor their communication tactics, expand their consumer base, and forge a better online presence with an infinite number of contacts.

 This feature improves scalability and ensures that companies can adjust to evolving needs without being constrained by the amount of phone lines they can use.

 As a result, choosing KrispCall versus CloudTalk has the added advantage of unlimited numbers, giving companies more operational and communication freedom.

Comparison Table 

Here is the comparison table of CloudTalk with krispCall

Functionality KrispCallCloudTalkComparison
Call CentersBoth platforms allows you to Call To Cell Phones/Landlines 
Pin Message and ContactYou can pin your contacts and messages using KrispCall
Number SharingKrispCall allows number sharing 
SMS filterKrispCall allows you to SMS filter while ClouTalk Does Not
Call To Cell Phones/LandlinesGoogle Workspace integrates with KrispCall enabling call management within Gmail while CloudTalk lacks this integration.
Google WorkspaceKrispCall has a comparatively lower starting price
Microsoft Dynamics 365KrispCall has Microsoft Dynamics 365 with strong integration and customization options but CloudTalk lacks
Live ChatBoth platform allows you to live chat 
International Phone numbers100+ countries70 countriesKrispCall provides access to more international numbers.
PricingStarts at $15 per monthStarts at $25 per monthYou can experience free trial in both platforms

Common Features Across All of KrispCall’s Plans

KrispCall offers a wide range of features tailored to suit businesses of all sizes. When you choose the plan you can also enjoy advanced tools that are common in every KrispCall Plan.

Common features across all of KrispCall’s plans are:

  • CRM integration: With CRM integration you can simplify your work, boost efficiency, and ensure a smooth user experience. Experience the power of unified communication.
  • Voicemail:  Make your business’s communication better with a professional touch by setting up KrispCall’s voicemail services
  • Multiple number: Improve your connectivity by using KrispCall’s several numbers for efficient phone control and communication.
  • Call recording: Saves a phone conversation for future reference.
  • Voice calls: You can make  two-way audio communication between phones
  • SMS/text messaging:  Sending short text messages between phones is available in all of the plans.
  • Voicemail: You can make effective communications with clients even during off-hours by allowing them to leave messages, fostering more efficient and efficient communication engagement.
  • Caller ID: With this feature, you can Keep your real phone number safe and your privacy intact with KrispCall custom caller ID.
  • Call forwarding: Redirects incoming calls to another phone number.

KrispCall offers a free demo for user reference that contains all the information you need about the product. It includes technical specifications, pricing, product descriptions and service descriptions.

Which KrispCall Plan Is The Best?

KrispCall offers three subscription tiers to accommodate various business needs.

1. Essential plan

The monthly cost of the Essential plan is $15 for each user. Small companies, startups, and independent contractors can be a better option to use it.  Some of its features are global phone numbers, number porting, voicemail, IVR, and call analytics.

2. Standard plan

The monthly cost of a Standard Plan is $40 for each user. This package is appropriate for mid-sized businesses with greater communication requirements. Along with unlimited users, integrations with technologies like Pipedrive, phone trees (IVR), call transfer, and more advanced capabilities, it has all the features of the Essential plan plus more.

3. Custom Plan

The enterprise program is For major companies, contact centers, and BPOs with advanced communication needs. The cost is customized based on the requirements of the organization.

CloudTalk or KrispCall: Which Is The Right Provider for Your Business?

Choosing between CloudTalk and KrispCall depends on several factors specific to your business’s needs, preferences, and budget.

Go with KrispCall if

You want a feature-rich cloud phone system that lets you handle all of your personal, business, and corporate phone needs from an easy-to-use dashboard. This system has a unified callbox function. KrispCall provides exceptional call quality and 24-hour customer service. 

 It integrates with popular tools like Pipedrive, Zapier, and HubSpot to improve account management and customer outreach.

 Go with CloudTalk if

You need a VoIP phone system that has a lot of functionality, such as call routing, queueing, visible voicemail, and advanced features. Teams in charge of customer service and sales can use CloudTalk in particular because of its powerful call management features.

With pricing starting at $15 per user per month, CloudTalk is a cost-effective choice for companies on a limited budget. However CloudTalk might not provide KrispCall’s level of unified communication and integration features.

Conclusion: Is CloudTalk Worth it?

CloudTalk is user-friendly but it also has missing features and limited integrations like the absence of a mobile app, webinars, and strong integrations with other tools.

If you want an alternative to CloudTalk, KrispCall is the best option. KrispCall is a telephony system that provides lead generation through calls, using functionalities like one-click dialing, automatic dialing, and lead distribution. 

It also has a lower cost point and round-the-clock support. Given its affordability and functionality, KrispCall can help propel your business forward. 

See how KrispCall could meet your needs by scheduling a demo today. Its accessibility and usefulness make it a viable choice compared to more expensive solutions that may not align with your budget or specific requirements.

Follow our newsletter !
Subscribe to our newsletter & stay updated for the latest news.
Author Image

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Related Blogs