Best UCaaS Providers for Business in the Market

  • Last Updated: 09 Feb 24
  • 15 min read
ucaas providers

Do you know that 72% of respondents reported improved productivity with UCaaS, and 91% saw better collaboration?

UCaaS is one of the best game-changing software that revolutionized the way businesses communicate. Scalable, cloud-based platforms have not only resolved the existing communication issues but also opened up the way for more innovative collaborations.

In this blog, we will explore the innovative capabilities of these leading UCaaS providers. Also, analyzing their offerings to find out how they effectively solve communication challenges that have hindered businesses for far too long. 

So, take part in this journey as we uncover the key to unlocking a new era of connectivity and collaboration in the business landscape of 2024.

What is UCaaS? 

Unified Communications as a Service(UCaaS) is a cloud-based model where your vendors are responsible for streamlining and unifying the communications and collaboration services into one single platform in the cloud. It typically includes video conferencing, voice calling, messaging, and utilizing other collaboration tools.

what is ucaas

Using UCaaS, users, as well as teams, can utilize various enterprise tools and data without having to switch between applications while providing customer services.

Hence, UCaaS is hosted in the cloud, and it requires reliable internet connections, which also eliminates the cost of physical infrastructure, leading to savings for business organizations. Moreover, it assists them by providing a better customer experience via different communication channels. 

What are the benefits of UCaaS?

Enhanced communication and collaboration

Through the UCaas, you can streamline communications channels such as voice, chat, and video on one platform. It provides high mobility for remote and hybrid workers regardless of geographical limitations. It facilitates real-time collaboration by sharing files, editing documents, and virtual workspaces.

Increased cost-effectiveness and scalability

Thanks to cloud-based technology, it eliminates the upfront cost of hardware and other devices. Also, due to its ability to scale, you can easily add or remove users as your business grows, adapting to changing needs. At the same time, it is particularly beneficial for growing companies.

Improved Productivity and Efficiency

With its streamlined workflows, you can effectively automate the task, which leads to saving time and effort. It also helps to gain insights into the organization’s performance through advanced analytics. You can take data-oriented decision-making for your business.

Moreover, it helps to enhance satisfaction and engagement with customers, leading to boost productivity and efficiency.

Improved Customer Service

Using a cloud-based UCaaS, you can experience improved communications and collaborations between teams, which results in a better customer experience. It helps foster faster response times and allows communications to resume from alternative data centers.

👍 Check Out: UCaaS, CCaaS, CPaaS: The Definition, Similarities & Differences

10 Best UCaaS Providers for Business in 2024 

Here is what we found in the Best UCaaS Providers Comparison overview.

ProviderStarting Price (USD)Key FeaturesLimitations
KrispCall$12 per/month (if paid annually)Voice Calling, Video Conferencing, Instant Messaging, File Sharing, Call Recording, Call analytics, Automatic Call Distributor(ACD), Interactive Voice Response(IVR), Integration with other applicationsLimited Integrations, Incompatible with Windows and Linux systems.
RingCentral$30 per/monthUnlimited online faxing, Audio conferencing, Conference Calling, Integrations with CRM tools, Call recordingVoice Calling, Video Conferencing, Instant Messaging, File Sharing, Call Recording, Call Analytics, Automatic Call Distributor(ACD), Interactive Voice Response(IVR), Integration with other applications
Zoom PhoneFreemiumVirtual meetings, Team chat, Email and Calendar, VoIP phone system, Online Whiteboard


Limited call center features, Fewer advanced integrations compared to some competitors, No on-premise option, Optional add-ons can add up
8×8 Xperience Communications$15 per/monthUnified communications platform with voice, video, and messaging Advanced call center features like ACD and IVRNumber portingEmployee status/presence update“Meet Now” functionalityIntegrated CRM features

Higher learning curve compared to simpler options, Can be expensive for smaller businesses, Limited free trial/demo options
GoTo Connect$27 per/monthUnlimited auto attendants, Automated routing, Virtual voicemail, Unlimited extensions, Call and video recordings, Call monitoring, Screen sharingLimited international calling options, Consistent mentions of poor customer support, Can be resource-intensive for older computers, Porting numbers is a lengthy process
Microsoft Teams$4 per/monthLive events, App integrations, Audio and video calls, Meeting and video conferencing, File sharing and collaborationsLimited customization options, Live events, App integrations, Audio and video calls, Meeting and video conferencing, File sharing and collaborations
Google VoiceFreemiumCall routing, Call forwarding, Voicemail transcriptions, Call screening and blocking, Text messagingLimited features compared to dedicated VoIP providers, No call queuing or advanced call routing, Not ideal for business-critical communications
Mitel$25.49 per/monthEnterprise-grade features for large organizations, Highly customizable, Reliable and secureHigh cost of entry, Complex to set up and manage, Not suitable for small businesses
Ooma$19.95 per/monthCall handling, Auto attendant, Integrations, Voicemail transcriptions, Video conferencingLimited advanced features, Fewer advanced integrations compared to some competitors, Contract terms, Mobile app limitations
Cloud Talk$25 per/monthVoice communications, Video conferencing, Messaging and chat, Analytics and Reporting, Mobile accessibility.
Internet dependency, Adaptation time for advanced features, Complexity in customizations

1. KrispCall

KrispCall is a cloud telephony system for modern businesses that offers many advanced features for all sizes of businesses, especially for growing companies. Utilizing KrispCall UCaaS, you can get an enhanced digital experience where you can make voice calls, video calls, messages, and other activities by staying in one place. It also facilitates the integrations with other apps.

krispcall

KrispCall is a top UCaas provider, where you can stay connected by using many devices on different platforms such as Slack, WhatsApp, etc.

🔎 KrispCall’s Features

  • Voice Calling
  • Video Conferencing
  • Instant Messaging
  • File Sharing
  • Call Recording
  • Call analytics
  • Automatic Call Distributor(ACD)
  • Interactive Voice Response(IVR)
  • Integration with other applications

💲 KrispCall’s Pricing

  • Essential: $12 per/month
  • Standard: $32 per/month
  • Enterprise: Custom

❌ KrispCall’s Limitations

  • Limited Integrations
  • Incompatible with Windows and Linux systems

2. RingCentral

RingCentral provides UCaaS in the form of a cloud-based platform. With this service, you will be able to use a variety of features, such as videoconferencing, VoIP, and instant messaging, regardless of which plan you choose. If you have a high volume of calls within the United States and Canada, this can be a good choice for you.

ringcentral

Due to its features, you can boost productivity by using text-to-voice messaging and so on. With its ability to integrate with other apps like Microsoft 365, Google Workspace, and Slack, it helps provide 24/7 customer support, which helps enhance customer satisfaction.

🔎 Features

  • Unlimited online faxing 
  • Audio conferencing
  • Conference Calling
  • Integrations with CRM tools 
  • Call recording
  • Call handling 

Pricing

Core: $30 per/month

Advanced: $35per/month

Ultra: $45 per/month

Pros

  • Business SMS
  • Toll-free minutes
  • Voice mail-to-email
  • Advanced analytics

Cons

  • Higher price point compared to some competitors
  • It can be complex to set up for larger organizations
  • Limited CRM integrations

3. Zoom Phone

Zoom phone is software that allows you to make inbound and outbound calls from your devices such as phones, laptops, tablets, and others. With Zoom Chat, all of its communication platforms come together, including instant messaging (IM), file sharing, arranging meetings and phone calls, and task tracking. 

zoomphone

Also, there has been an increase in the number of Zoom phone users without any reduction in audio or video quality. Moreover, by utilizing Zoom Webinar, you can connect with audiences globally using any device. 

🔎 Features

  • Virtual meetings
  • Team chat
  • VoIP phone system
  • Online Whiteboard
  • AI Companion
  • Email and Calendar
  • Virtual Working spaces

Pricing

  • Basic: Free
  • Pro: $14.99 per/month
  • Business:$21.99 per/month

Pros

  • The software is easy to use.
  • If your connection is good, you will get excellent video and audio quality.
  • Up to 100 people can attend free meetings.

Cons

  • Require a strong internet connectivity.
  • Limited call center features.
  • Fewer advanced integrations compared to some competitors.
  • No on-premise option.

4. 8×8 Xperience Communications

8×8 offers UCaaS that can scale to fit business needs regardless of company size. With the service, you will be able to make unlimited international and local calls on toll-free numbers using prefixes. It also ensures a seamless user experience across mobile, desktop, and many other devices. So, you can easily search your teams or colleagues and contact them on multiple channels.

8x8 cloudphone

In addition, the services provided by 8*8 are flexible and scalable, which supports the growth of businesses. Hence, it has the ability to integrate with a wide range of CRM software, project management tools, and compliance guidelines.

🔎 Features

  • Unified communications platform with voice, video, and messaging 
  • Advanced call center features like ACD and IVR
  • Number porting
  • Employee status/presence update
  • “Meet Now” functionality
  • Integrated CRM features

Pricing

  • Express: $15.00 /user
  • X2: $28.00 /user
  • X4: $57.00 /user
  • X6: $85.00 /user

Pros

  • Unlimited calling
  • Shortcut to quickly initiating calls
  • Video and audio conferencing
  • Access to dozens of popular integrations
  • Chat rooms and messaging for easy collaboration
  • Private and public streaming of meetings

Cons

  • Higher learning curve compared to simpler options
  • Pricing and setup favor enterprise-level companies rather than small businesses
  • Limited free trial/demo options

5. GoTo Connect

GoTo is a SaaS vendor that produces phone, meeting, and messaging tools alongside platforms for contact center management, customer engagement, training, meetings, and webinars. When it comes to UCaaS, GoTo offers a 99.999% uptime guarantee, with a scalable ecosystem accessible from anywhere.

goto connect

GoTo Connect is a platform that comes with built-in cloud-based video meetings and chat technologies. Users can also add toll-free numbers to the system or port in their existing number and create custom routing directories. This solution also integrates with apps like Slack and Salesforce and features a variety of compliance and cybersecurity tools.

🔎 Features:

  • Unlimited auto attendants
  • Automated routing
  • Virtual voicemail
  • Unlimited extensions
  • Call and video recordings
  • Call monitoring
  • Screen sharing

Pricing 

  • Basic: $27 per/month
  • Standard: $32 per/month

Pros

  • Easy to use regarding call flow management
  • One of the most affordable UCaaS solutions
  • Videos streamed in HD with high-quality
  • Providing consistent and reliable services

Cons

  • Consistent mentions of poor customer support
  • Insufficient product training
  • It can be resource-intensive for older computers
  • Porting numbers is a lengthy process

6. Microsoft Teams

With Microsoft Teams, customers can collaborate and communicate with each other through voice, video, and other UCaaS tools. Its integration ability allows users to access Teams’ features as part of a broader unified communications platform.

microsoft teams

Using Microsoft Teams, users can access the collaboration tools within a single interface, leading to streamlined communications. Due to its advanced features, you can easily scale your business, which leads to improving productivity.

🔎 Features

  • Live events
  • App integrations
  • Audio and video calls
  • Meeting and video conferencing
  • File sharing and collaborations

Pricing

  • Microsoft Teams Essentials: $4.00 user/month
  • Microsoft 365 Business Basic: $6.00 user/month
  • Microsoft 365 Business Standard: $12.50 user/month

Pros

  • Microsoft 365 integrations
  • Channel-based organizations
  • Multi-platform support

Cons

  • Live events
  • App integrations
  • Audio and video calls
  • Meeting and video conferencing
  • File sharing and collaborations

7. Google Voice

Google Voice is a UCaaS solution that brings together various communications channels. It offers businesses a versatile platform and streamlines and enhances their communication processes with teams and customers. Also, it is a part of Google Workspace. 

googlevoice

Google Voice integrates seamlessly with other Google productivity tools, which helps to provide a unified experience for users.

🔎 Features

  • Call routing
  • Call forwarding
  • Voicemail transcriptions
  • Call screening and blocking 
  • Text messaging

Pricing:

  • Starter: $6 per/month
  • Business Standard: $12 per/month
  • Business Plus: $18 per/month
  • Enterprise: Contact sales

Pros

  • Integration ability
  • High-quality communications services

Cons

  • Limited features compared to dedicated VoIP providers
  • No call queuing or advanced call routing
  • Not ideal for business-critical communications

8. Mitel

Mitel is one of the leading providers of Unified Communications as a Service, which offers robust platforms designed to enhance communication and collaboration within businesses. 

Due to its advanced features like scalability, flexibility, and others, you can easily benefit. It also provides a unified platform that integrates voice, video, messaging, etc., whereas Mitel’s platform includes a range of collaboration solutions such as virtual meetings, sharing documents, and real-time collaboration tools, which help to enhance overall productivity. 

mitel

Mitel typically provides strong customer support and service level agreements (SLAs), contributing to a positive customer experience and ensuring prompt issue resolution.

Features

  • Video, Conference Calls 
  • Instant Messaging
  • Screen Sharing
  • Auto Attendant 
  • Browser Extension
  • Voicemail to Email

Pricing 

Essential: $25.49 per/month

Premier: $32.39 per/month

Elite: $32.29 per/month

Pros

  • High level of customization for user preferences
  • Supports Single Sign-On
  • Ease of deployment

Cons

  • High cost of entry
  • Complex to set up and manage
  • Not suitable for small businesses

9. Ooma

Ooma is one of the reputable UCaas providers known for delivering reliable and feature-rich communications solutions to businesses. It integrates with popular business applications such as CRM and productivity tools, enhancing workflow efficiency and providing a unified user experience.

ooma

Ooma offers advanced call features that help to provide flexibility in managing your communication workflows. This includes call forwarding, voicemail, high-quality voice, and customizable call routing.

It also integrates with third-party platforms that facilitate real-time messaging and collaboration, facilitating file sharing, group chats, and collaborative projects.

Features

  • Call handling
  • Auto attendant
  • Integrations
  • Voicemail transcriptions
  • Video conferencing

Pricing

  • Ooma Office: $19.95 per/month
  • Ooma Office Pro: $24.95 per/month
  • Ooma Enterprise: $27.99 user/month

Pros

  • Cost-effective solutions
  • User-friendly interface
  • Integration capabilities

Cons

  • Limited advanced features
  • Contract terms
  • Mobile app limitations
  • Fewer advanced integrations compared to some competitors

10. Cloud Talk

CloudTalk is a reliable Unified Communications as a Service (UCaaS) platform that is aimed to streamline business communication and enhance collaboration. It also provides a seamless user experience with its variety of communication tools integrated into a cloud-based solution.

cloudtalk

CloudTalk provides high-quality voice communication, supporting features like call routing, IVR (Interactive Voice Response), call recording, video conferencing capabilities, and so on. It helps users engage in face-to-face virtual meetings with video conferencing capabilities, fostering real-time collaboration among team members. 

Hence, with CloudTalk mobile application accessibility, users can stay connected anywhere, anytime via the reliable internet.

Features

  • Voice communications
  • Video conferencing
  • Messaging and chat
  • Analytics and Reporting
  • Mobile accessibility.

 Pricing

  • Starter: $25 per/month
  • Essential: $30 per/ month
  • Expert: $50 per/month
  • Custom: Contact Sales

Pros

  • High-security measures
  • Subscription-based model
  • Global reach

Cons

  • Internet dependency
  • Adaptation time for advanced features
  • Complexity in customizations

👍 You might also be interested in: 13 Best VoIP Service Providers in 2024 (Business+Residential) – Can Use From Any Location

What are the things to look for in UCaaS Providers? 

things to look for in ucaas providers

The things that you should consider while looking for UCaaS providers are:

1. UCaaS features and functionality

When choosing a provider, first of all, consider your business requirements and get features according to them. This includes ACD, IVR, voice, video messaging, collaborations, and other integrations within existing business systems such as CRM, productivity tools, and email.

2. Reliability and Performance

Imagine having nice conversations and calls getting interrupted.  Sounds sad, right? So, choose a provider by evaluating their infrastructure and data centers.  It helps to ensure that they have dual backup and recovery systems in place to minimize downtime. 

Hence, you should review the service level agreement (SLA) given by the UCaaS provider and monitor its availability and performance commitment.

3. Cost and pricing structure

Have you seen a Basic, Pro, or Enterprise plan somewhere? If yes, then it is a provider pricing structure. So, evaluate and choose a provider that has transparent pricing. Also, consider if their scalability cost changes as your organization grows or if there are any potential hidden fees.

4. Security and Compliance

You should make sure that your UCaaS solution encrypts data both while using and while not using it to protect your sensitive information. Also, you should ensure that your provider meets the industry-specific regulations and standards that are specific to your business, such as HIIPA, GDPR, CCPA, etc.

👍 Check Out: Best CPaaS Provides for Busienss

Switch to KrispCall for Better UCaaS voice calls. 

KrispCall is one of the best UCaaS solutions where you can stay connected using multiple platforms no matter where you are. It is the one-stop solution for your cloud telephony needs, where you can get many advanced features according to your business needs, such as multiple numbers, ACD, IVR, Call analytics, and so on.

Stop settling for inadequate communication. Upgrade your UCaaS experience with KrispCall and experience clear, focused, and productive conversations.

So, are you ready to experience the KrispCall difference? Schedule a free demo today.

Conclusion

UCaaS offers a diverse range of solutions that help businesses enhance their communication and collaboration. It shows their exceptional capabilities, innovation, and reliability, making them stand out in a competitive market. 

Utilizing these best providers has proven their ability to adapt in this competitive market due to their advanced features or robust security measures, where each provider brings unique strengths to the table.

Hence, when choosing the best UCaaS provider for your business, assess your specific needs, scalability requirements, and the provider’s commitment to innovation. So invest in a reliable UCaaS solution where it is not just a choice for today but a strategy to meet your communication needs in the future. 

FAQ

1. What are UcaaS solutions?

Unified Communication as a Service(UCaas) is a cloud-based service that integrates various communications channels into a single platform, which includes Video conferencing, messaging, and so on.

2. How big is the UCaas Market?

The UCaaS market is rapidly growing, with increasing demand driven by the abovementioned benefits. According to GlobeNewswire, the market is estimated to reach USD 311.6 billion by 2032.

3. Why is UCaaS so Popular?

The UCaas is popular due to 

  • The rise of remote and hybrid work
  • Advancements in cloud technology
  • Cost-effectiveness and affordability
  • Growing demand for integrated solutions
  • Increased focus on employee productivity
Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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