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Best MS Dynamics Integrations in The Market



Best MS Dynamics Integrations

Searching for the ultimate MS Dynamics Integration solution to streamline your business? Or you have no idea on how MS Dynamic integration can be a game changer❓

If that’s the case, you’ve come to the right spot. Explore the detailed guide to find the integration solutions that best fit your specific needs and goals.

Discovering💡 the perfect MS Dynamics integration is essential to unleashing the complete capabilities of your operations. Let’s dive into how integrating MS Dynamics can transform your business procedures and enhance your overall effectiveness.

What is MS Dynamics Integration?

MS Dynamics Integration is basically a process of connecting Microsoft Dynamics applications with other software systems, both within the Microsoft ecosystem  or external third-party sources.This linking helps companies make their work processes smoother, enhance how data moves around, and get a better overall picture of what’s happening in their business.

It’s important to understand that Microsoft Dynamics 365 offers a complete solution for businesses aiming to manage their operations efficiently. Its range of applications covers customer relationship management (CRM), enterprise resource planning (ERP), and marketing automation, addressing essential aspects of organizational functionality.

Integrating MS Dynamics with other systems and applications is vital for keeping business operations running smoothly. It ensures that data moves seamlessly and processes are automated effectively across the organization. Collaboration and decision-making are boosted when different departments can easily access and exchange information. 

What are the benefits of MS dynamics Integration?

MS Dynamics integrations comes along multiple benefits for the businesses some of them are discussed below:

  • Improved  Teamwork Efficiency

Integrating MS Dynamics promotes better teamwork within businesses. By providing shared access to centralized data and smoother communication channels, employees can collaborate more efficiently. This leads to higher productivity and improved results for the entire organization.

  • Enhanced Data Accuracy &  Accessibility

Through the use of strong data management tools, a business can make sure its data remains accurate, current, and readily accessible to the right people.This improved data accuracy helps reduce mistakes, enabling organizations to make well-informed decisions grounded on dependable information.

  • Streamlining Business Processes

Integrating MS Dynamics simplifies operations by bringing different business processes into one cohesive platform. Whether it involves managing customer relationships, financial transactions, or optimizing supply chain management, MS Dynamics offers a solution that removes the necessity for separate systems.

  • Competitive Advantage

In today’s fast-paced business environment, staying ahead is crucial for success. Integrating MS Dynamics provides businesses with competitive solutions by equipping them with potent tools and valuable insights that foster innovation, streamline processes, and spur growth. By embracing cutting-edge technology, businesses can set themselves apart from competitors.

8 Best MS Dynamics Integrations

VoIP Integration


KrispCall is a virtual phone system that stands out as a compelling VoIP integration for MS Dynamics, especially for businesses focused on affordability, call quality, and user experience. The user-friendly interface simplifies adoption, and the focus on call clarity and customer experience prioritizes high-quality interactions, ideal for businesses reliant on phone communication.

KrispCall Best MS Dynamic 365 Integrations

The main benefits of KrispCall’s integration with Microsoft Dynamics 365 include better call handling, improved customer service, higher productivity, insightful reporting, and the ability to use extra features like video calls and customized settings. These enhancements help make your call center operations more efficient, customer-focused, and driven by data.

✅Key KrispCall Features

  • Click-to-Call Functionality: Start phone calls straight from contact records in MS Dynamics, so you don’t have to keep switching between apps and can make calls more quickly.
  • Seamless Call Routing: Direct calls according to set rules and agent availability in MS Dynamics, making sure customers get to the right representative promptly.
  • Screen Pops & Caller ID:  Automatically show important customer details from MS Dynamics when a call comes in, so sales and support agents can be ready for each conversation.

💰KrispCall Plan & Pricing

$ 15 per user per month$ 40 per user per monthContact Sales

Customer Review

I had an incredible experience using KrispCall for my communication needs. The call quality was exceptional, with crystal-clear audio that made every conversation a pleasure. The platform’s user-friendly interface made navigation easy, and the range of features provided enhanced collaboration and productivity. The customer support was top-notch, with a responsive team that quickly addressed any questions or concerns I had. Overall, KrispCall has exceeded my expectations and become my go-to communication solution. I highly recommend it for its outstanding performance, feature-rich experience, and excellent support.

Mansoor Nasir, Finance Manager, RDA Contracts LTD

How to integrate Microsoft Dynamics 365 with KrispCall?

To integrate Microsoft Dynamics 365 with KrispCall, here are the basic steps:

  • Login to KrispCall account and  inside the dashboard go to settings.
  • Navigate to integration and select MS Dynamics from All Integrations
  • You will be redirected to MS Dynamics where you login or sign up for a new account.
  • integration becomes successful, you’ll be alerted with a message saying “Your Microsoft Dynamics Integration has been installed”
  • After that, you can use KrispCall’s features on Microsoft Dynamics 365 and vice versa

2. Air Call

The collaboration between Aircall and Microsoft offers dynamic possibilities for users of Dynamics 365, allowing them to personalize calls, delve into conversations, and handle calls while away from the office.

Aircall as a business phone system is highly efficient for sales and support teams as it provides all the calling features for the business purpose.

✅ Key AirCall Features

  • Automatic Call Logging & Recording: Every call is automatically recorded in MS Dynamics along with important information like the caller’s ID, how long the call lasted, and the recording (with consent). 
  • Call Coaching & Monitoring:Supervisors can keep an eye on how well agents are doing and offer coaching in real-time using Aircall, which helps improve customer service.
  • Reduced Context Switching: Access calling features and customer details right from MS Dynamics, reducing the need to switch between apps and allowing better concentration during conversations.

Marketing & CRM Integration

1. HubSpot

When you connect HubSpot with Microsoft Dynamics software, it creates a seamless integration that enables automatic communication between your platforms. Dynamics 365 data syncs with HubSpot immediately, while HubSpot updates to Microsoft every five minutes. 

It simplifies operations and ensures data consistency, empowering businesses to make informed decisions and deliver personalized customer interactions.

✅Key HubSpot Features

  • Visual Pipeline Management: HubSpot offers a visual sales pipeline that lets you see how deals are progressing, find where things might be slowing down, and improve how you sell.
  • Deal Forecasting & Insights: Understand how well your sales pipeline is doing, so you can predict future earnings and make decisions based on data.
  • Real-time Updates:  Any updates made in any one platform immediately show up in the other, making sure everyone has the most recent information at their fingertips.

2. Mailchimp

Mailchimp stands out as an appealing option for integrating marketing automation with MS Dynamics, especially for smaller businesses and those entering the field. Its user-friendly interface and drag-and-drop functionality makes it easier  to learn and use, even with limited technical skills.  

Mailchimp’s freemium model and flexible pricing render it a cost-efficient choice for businesses of varying sizes. While other platforms may boast advanced automation features, Mailchimp’s seamless integration, and essential marketing tools position it as a robust solution for businesses aiming to streamline their MS Dynamics setup with ease. 

✅Key Mailchimp Features:

  • Bidirectional Data Synchronization: Make sure that the information between Mailchimp and MS Dynamics stays the same and accurate by syncing data. This includes things like contact details, audience groups, and how well your campaigns are doing.
  • Trigger Automated Campaigns: Based on specific events or actions within MS Dynamics(e.g., purchase, abandoned cart, form submission) set off automatic email campaigns in Mailchimp. These emails help build relationships with potential customers, keep current ones engaged, and boost sales.
  • Automate Repetitive Tasks: Get rid of the need to manually enter data and simplify your work processes by automating tasks such as adding new contacts, keeping information up-to-date, and synchronizing campaign data across platforms.

Sales & Services Integrations

1. LinkedIn Sales Navigator

For B2B businesses, LinkedIn Sales Navigator shines as one of the best integrations for MS Dynamics. By seamlessly integrating with Dynamics, Sales Navigator unlocks features directly within your CRM. You gain access to detailed lead profiles, company insights, and decision-maker information, allowing for efficient identification and connection with high-potential leads.

Sales Navigator offers essential social selling features such as InMail credits and lead suggestions, empowering you to reach out to potential clients directly and initiate meaningful interactions on the reliable LinkedIn platform.

✅Key LinkedIn SalesFeatures

  • Automatic Lead Capture:  Leads that you find in Sales Navigator are automatically added to your MS Dynamics CRM system without you having to enter the data manually.
  • Team Link Feature: This feature helps coworkers connect with potential clients they already know, encouraging teamwork and broadening your network by leveraging everyone’s connections together.
  • Advanced Search & Recommendations: Make the most of Sales Navigator’s powerful search options and lead suggestions right in MS Dynamics. These tailored filters, shaped by your ideal customer profile, make it easier to find top-notch prospects quickly and efficiently.

2. PandaDoc

PandaDoc as a sales processes software improves sales efficiency & visibility by automating tasks like document sending, reminder notifications, and signature collection.PandaDoc  integrates directly with MS Dynamics, enabling sales and marketing teams to create proposals, quotes, and various other documents effortlessly.

It offers live analytics on document views, clicks, and eSignatures, providing valuable insights for sales teams to monitor customer engagement. Streamlined document procedures and immediate insights can result in shorter sales cycles and enhanced conversion rates.

✅Key PandaDoc Features

  • Automatic data population: Utilize the contact and lead information already available in MS Dynamics to automatically fill in proposal and quote fields, saving time and reducing mistakes.
  • Detailed document analytics: Keep an eye on how many people view, click on, download, and electronically sign documents. This helps you see how involved customers are and where we can make things better.
  • Enhanced Collaboration: This integration enables real-time collaboration as team work together on documents in PandaDoc. You can all look at, change, and finish proposals and quotes quickly.

E-commerce & Payment integration

1. Shopify

Shopify, serving as an e-commerce platform,  that works parallel with dynamic integration to improve customer satisfaction by effortlessly transferring product information, inventory updates, and customer data across platforms. This integration removes the necessity for redundant entries, reduces errors, and offers a comprehensive view of your entire e-commerce activities.

The e-commerce operations run efficiently because orders placed on Shopify stores relevantly integrate with your Dynamics 365 system, initiating automated processes. These processes include fulfillment, shipping, and invoicing, which minimizes manual tasks and simplifies order management.

✅Key Shopify Features

  • Inventory Management: Instant updates of inventory across platforms prevent overselling and guarantee smooth order processing. MS Dynamics also enables better forecasting by leveraging precise data.
  • Customer Service Integration: Handle customer interactions and support tickets within MS Dynamics, offering a centralized hub for all customer communication.
  • Product Synchronization: Automatically synchronize product details such as names, descriptions, images, prices, and inventory levels between platforms. This eliminates the need for entering data twice and ensures consistency across platforms.

2. Stripe

Stripe and MS Dynamics collaborate through an integration, enabling businesses to handle their e-commerce payments directly within the MS Dynamics platform. This integration simplifies operations, makes financial management easier, and improves security measures.

When a customer makes a purchase, Stripe securely handles the payment process. Afterward, Stripe interacts with the MS Dynamics integration to send over important details, such as transaction confirmation, payment amount, and customer information. MS Dynamics then receives this data from Stripe and automatically updates pertinent records within the CRM. 

✅Key Stripe Features

  • Automated Updates: MS Dynamics automatically updated relevant information received from Strip like updating order status, payment details, customer details.
  • Subscription management:Easily handle subscriptions within MS Dynamics, which includes automated recurring billing, managing plan adjustments, and processing cancellations.
  • Reporting and analytics: MS Dynamics provides up to date reports and analytics insights into e-commerce performance and customer behaviors.

How to determine the best practices for MS Dynamics Integration?

  • Clear Objectives

Begin by clearly defining your business objectives for integrating Dynamics with other systems. What particular challenges are you aiming to address or which aspects to enhance? This initial step lays the groundwork for selecting the most suitable integration approach.

  • Evaluating Integration Options

Evaluate a detailed list of all the systems you intend to integrate with Dynamics. This might encompass internal systems such as your accounting software, as well as external applications like marketing automation platforms or e-commerce platforms.

  • Right integration approach

Various integration methods are available, each tailored to specific situations. Depending on your requirements. PoMS Dynamics offers a comprehensive solution that eliminates the need to use separate systems to manage customer relationships, process financial transactions, or optimize supply chain management connect systems using established protocols.

  • Data security and governance

Make sure to establish adequate data security protocols throughout and following the integration process. This involves setting up data access permissions, implementing encryption methods, and establishing backup protocols to safeguard confidential data.

  • Test and monitor your integration

Thoroughly testing and continuous monitoring your integration before and after deployment is a must factor.  By proper  testing data flow, functionality, and error handling.This allows  to identify any possible performance issues or data variations.


Choosing the right MS Dynamics integration depends on what you need most. For instance, PandaDoc is great for handling sales and marketing documents, while HubSpot is better if you want CRM and marketing automation tools. KrispCall is known for being affordable and easy to use for VoIP integration, whereas Aircall provides features like custom call routing to meet specific business needs.

While there are several strong VoIP integrations available for MS Dynamics, KrispCall emerges as a compelling choice for businesses prioritizing specific needs. Its unique combination of features, including a cost-effective freemium plan,, a user-friendly interface, and a focus on call quality and customer experience, makes it a strong contender for the title of “best MS Dynamics integration” in these specific areas. 

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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