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BPO Companies
Cloud Call Center Software for BPO Companies
Transform your BPO customer service and sales processes with our cloud call center software like never before. Embrace the power of the cloud to equip your agents, enhance efficiency, and level up your customer interaction.
Get a Virtual Number
Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.
9000+ companies worldwide trust and cherish our service
How to Set Up Customer Service Call Center Software?
Getting your BPO virtual call center up and running with KrispCall is quite simple. Simply sign up for KrispCall, acquire your phone number, invite your team members, and start making calls. It’s as simple as that! For detailed guidance,
here is a breakdown:
Create a KrispCall account and log in.
Select and buy the virtual number that suits your needs.
Bring your team on board and share the numbers.
Start making and receiving calls effortlessly.
Why Choose KrispCall Call Center Software
for BPO Companies?
Effortless Installation and Ongoing Support
Improved Customer Experience
Enhanced Agent Productivity
Cost-Effective Operations
Expand Your Office Worldwide with Virtual Office Phone Numbers
Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number.
Top-notch Features to Automate Your BPO Companies
Shared Number
Boost customer response by sharing your number with your team members and eliminating missed calls.
Phone Tree (IVR)
Leverage KrispCall's phone tree for efficient call routing, ensuring swift access to the right department for information.
Call Forwarding
Improve call management with call forwarding - never miss vital calls, boost agents’ productivity, and customer satisfaction.
Voicemail Transcription
Get written transcripts of your voicemails, extract key information, and ensure you never miss important details or opportunities.
Live Call Monitoring
Monitor live calls to ensure quality standards and gain real-time insights that drive performance and customer satisfaction.
Power Dialer
Manage a large volume of outbound calls by automating call dialing and improving agent efficiency & sales performance.
Auto Reply for Missed Call
Enhance caller experience by sending replies for their missed calls. Prompt them on how to reach your business even when you're unavailable.
Custom caller ID
Use an external caller ID to cloak your phone number. Hide your real phone number & protect your privacy.
Simultaneous Ringing
Use simultaneous ringing to ring multiple agents at once and ensure swift call answering & consistent customer interactions.
Voicemail Greeting
Record customized, professional, and creative voicemail greetings to greet callers with automated voice messages.
Bulk SMS
Convey a message to a large audience in one go. Reach your audience with important announcements instantly and efficiently.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Archer Arden
Denmark
Jan 2, 2025
“As a solopreneur, I’ve found the KrispCall free tool to be incredibly helpful. The mobile app is user friendly and features a sleek interface that makes managing my communication effortless. Its seamless integration with other platforms I use allows me to stay efficient and organized. Overall, it's an excellent solution for anyone running a small business independently.”
Georgia Brazier
Austria
Dec 19, 2024
“KrispCall is hands down the best service. We have used KrispCall for over a year, and it has been amazing. Adding users, assigning teams, and managing workflows is quick and simple. It's the perfect solution for scaling any business.”
Martin Edseth
Norway
Oct 3, 2024
“I found the service to be very helpful and quick in resolving my issues and answering my questions. It made the entire process smooth and efficient, which I really appreciated.”
Steven Hodson
United Kingdom
Sep 27, 2024
“It has a nice and easy setup process, and it is simple to get verified by uploading documents to the online agents. A really seamless solution for what i needed.”
Sophie Gooch
Italy
Dec 30, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Harrison Fairthorne
Austria
Dec 13, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Christina Tan
Singapore
Oct 2, 2024
“It's been a few months since we used Krispcall, and the service has been nothing short of speed. Great service, fast turnaround time to procure numbers. So far service has been stable for various countries”
Gracy Kaymona
South Africa
Sep 16, 2024
“Awesome many thanks! I was lucky, my onboarding/ KYC was be managed by Luke. The service is highly secure and very fast. The interactions were smooth, and the app is user-friendly. I would rate it 10/10!”
Vish R.
India
Dec 25, 2024
“Calling Services is fantastic! The SMS feature works great, and the UI is super user-friendly. The support team is also incredibly helpful and resolved most of my issues quickly. Plus the phone app is also very good.”
Angela Anaya
Panama
Oct 5, 2024
“I received great support and guidance throughout the entire process, and I was really impressed with how everything was handled until the issue was completely resolved!”
BalbuenaFx
Dominican Republic
Oct 1, 2024
“Excellent service, customer service or support assistance is outstanding, the user interface is friendly, do not hesitate to use KrispCall :)”
William Yombo
France
Sep 16, 2024
“Great experience. I lost a phone number due to a payment issue, but they reassigned it to me at no cost. The customer service team is very responsive. I definitely recommend them, and so far, I haven't felt the need to use any other service.”
Integration With CRM Software & Other Business Tools
Call center software like KrispCall seamlessly integrates with CRM systems and other business tools in just a minute, making it ideal for a range of call center applications. This integration boosts telephony capabilities and significantly improves customer service efficiency.
Find your CRM
Connect with the CRM applications you use. With KrispCall, you can integrate with over 100 applications seamlessly.
Types of Call Center Software For BPO Companies
A powerful call center software suite is crucial for any BPO aiming to optimize operations, improve customer engagement, and fuel business expansion. Below are the various types of call center software tailored for BPOs.
Inbound call center software is designed to handle incoming customer calls. This software is responsible for managing calls from customers with a primary focus on providing excellent services to customers. It includes features like automatic call distribution (ACD), interactive voice response (IVR), and call recording to route and manage incoming calls efficiently.
Outbound call centers are used for making outbound calls, such as sales calls or customer surveys. Additionally, the main of this software is to generate fresh leads and schedule appointments for sales representatives. It includes features like predictive dialing, power dialing, and call scripting to optimize outbound calling campaigns.
This software uses automation to handle routine tasks 24/7, eliminating the necessity for a dedicated human operator. Such tasks include answering frequently asked questions or providing basic information. Their features include IVR, chatbots, and interactive virtual agents (IVA), among others.
Multichannel call center software empowers customers to engage with agents through various channels such as phone calls, social media messaging, live chat, and email. This solution allows customers to reach out via their preferred methods, all from one integrated platform that elevates the overall customer journey.
This software goes beyond multichannel by providing a seamless customer experience across all channels. They enable agents to connect with customers across multiple communication channels simultaneously. Furthermore, it integrates data from different channels to give agents a complete view of the customer journey.
Virtual call center software empowers agents to operate from anywhere, helping businesses expand their reach while minimizing operational expenses. With capabilities such as remote call management, screen sharing, and collaborative tools, it guarantees smooth communication and enhanced productivity.
Pricing
Choose the ideal plan for your team, all at an unbeatable price with zero hidden charges.
Starter
Best for solo agents, freelancers, and small teams getting started with business calling.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 200 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 200 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 100 SMS segments/user/mo Includes 100 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Starter users.
- $1 testing credit (Call/SMS)
- Business calling and SMS
- Call monitoring & coaching
- Mobile apps & browser dialer extension
- Multi-level IVR for call routing
- SMS rephrasing
- 100+ integrations (Basic Only)
Advance
Best for growing sales teams, call centers/BPOs & scaling offshore businesses.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 1000 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 1000 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 500 SMS segments/user/mo Includes 5,00 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Advance users.
- $1 testing credit (Call/SMS)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- Salesforce integration
Max
Best for growing businesses with high-volume, predictable calling and messaging needs.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- Unlimited outbound calling Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- Unlimited inbound calling Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 1000 SMS segments/user/mo Includes 1000 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Max users.
- $1 testing credit (Call/SMS)
- CDR report (on request)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- 100+ integrations (Advanced)
Enterprise
Custom-built for large businesses that need enterprise-grade security, compliance, and flexibility.
- Custom uptime SLA
- Dedicated manager & onboarding
- ISO 27001 compliance support
- Advanced admin controls
- Faster priority support
- Custom invoicing and procurement
Additional calls, SMS & numbers billed separately at usage rates. Calling/SMS rates vary by country & number type. Calculate your estimated cost.
How To Choose The Best Call Center For Your BPO Company?
Choosing the ideal call center for your BPO company requires thoughtful evaluation of various key factors. To avoid regretting later, here are some of the factors you must consider.
KrispCall for Multiple Platforms
Stay connected no matter where you are. KrispCall is your constant companion, available on iOS, Android, as a WebApp, and Google Chrome Extension.
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
A BPO Call Center is a customer service solution that companies use to outsource their customer service functions to a third-party provider. It is responsible for handling customer inquiries, resolving issues, providing support, sales and lead generation, and managing other customer-related tasks of the client’s company.
BPO call center software usually costs from $50 to $1500 per agent per month. KrispCall is one of the most affordable BPO call center software, costing only $15 per agent per month.
The differences between BPO and call center are:
| BPO | Call Center |
| It focuses on a wide range of services like data entry, HR services, technical support, customer support, billing, and many more. | It mainly focuses on incoming and outgoing call handling, customer inquiries, and making sales call |
| Its main aim is to provide a complete solution for a specific business process. | Its main aim is to satisfy customers by quickly resolving issues. |
| It operates in the background and represents and works on behalf of other companies. | It provides assistance and support to its customers. |
| It mainly communicates via telephone calls. | It communicates through various channels like calls, email, messages, etc. |
BPO stands for Business Process Outsourcing in the call center. It is the outsourcing of customer service or support to an external service provider. In addition to handling customer queries, BPO offers a wide range of services, such as data entry, HR services, technical support, customer support, billing, and more.
To start a BPO inbound call center, follow the steps below:
- Identify your business goals.
- Set your budgets.
- Create a professional team.
- Research and compare different BPO call center software.
- Choose the best call center software provider.
