Choosing the right VoIP Cloud Telephony service The Definitive Guide
  • admin
  • Last Updated: 09 Jun 22
  • 9 min read

Choosing the right VoIP Cloud Telephony service: The Definitive Guide

  • admin
  • Last Updated: 09 Jun 22
  • 9 min read

The ongoing Covid pandemic has seen the growth of cloud telephony services exponentially for remote work. With this, more and more companies are realizing the advantages of using VoIP phone systems over their traditional phone systems.

A recent survey reports that 70% of companies are shifting to the cloud for better services.

If you are also thinking of shifting to the cloud telephony system, you should be thorough while picking the right option for your business. There are many amazing options to choose from, but it depends on your business requirements, budget, size, and more.

Since there are so many parameters to consider, choosing the right VoIP cloud telephony service for your business can quite be a problem.

So to help you through, we have come up with a definitive guide that helps you choose the best cloud telephony service that works great with your business.

What is VoIP?

VoIP is an acronym for Voice over Internet Protocol. It refers to making phone calls over the internet rather than over a traditional landline or cellular network.

A VoIP system converts your analog voice signals into digital signals, which are subsequently sent as data via your internet connection and received by the user on the other end. You can use your laptop, mobile, or VoIP phone to make calls as long as there is the internet.

What is VoIP Cloud Telephony service?

A cloud-based phone system is a VoIP phone system that allows ordinary phone calls to be made via the internet. It offers VoIP services for business communications via cloud-based phone systems.

As long as any of your devices are linked to the internet, you can access the services. This makes remote work possible. The cloud stores all of your communication data and information, such as phone logs, contacts, and messages.

The best part is that it includes advanced functions like SMS and video conferencing that were previously unavailable in traditional phone systems.

Cloud-based phone systems eliminate the necessity of on-premise equipment and traditional phone lines, freeing businesses from having extra infrastructure and drastically lowering costs. There are no upfront expenditures to set up this service.

Key points to remember while choosing the right VoIP cloud telephony service

Cloud Telephony service will become the first line of connection with your customers. So whichever service you choose, it should benefit your business to gain high productivity and give a good customer experience.

For that to happen, focus on these 8 key points while choosing a  VoIP cloud telephony service.

1. Best value services

Businesses always keep a close eye on their expenditure. You want to get the best cloud phone option at a low price. Whatever price you are paying, it should have all the necessary features and solutions to run your business.

There are many cheap business phone systems available in the market that give a good return on investment. But there are many more that don’t justify your investment. In an attempt to pay less money for cloud phone services, you may lose important leads because of a lack of facilities and services.

Whichever cloud telephony service you can afford, it should fulfill your needs and justify every bit of money you are paying. Remember, you should not hesitate to pay extra money on your cloud phones if it increases your chances of getting more potential leads and sales conversion.

2. Must-have Features

A cloud phone does more than dialing and receiving calls. It’s packed with a number of useful cloud-telephony features. These features assist you in organizing the communication channels like calls, SMS, chats, etc., in a way that benefits your business.

Of course, you don’t need to get each and every feature, but you need to pack every feature necessary for your everyday work. You need to make sure that the cloud telephony service you choose offers the features you need.

Call Monitoring, Call Routing, Auto Attendant, IVR, CRM integration, etc., are some examples of the must-have features for your cloud phones.

3. Good technical  support

Technical issues don’t knock on the door. Your cloud telephony system can experience VoIP issues anytime. That’s why your telephony service provider must provide you with quality technical support.

Make sure your technical support is available 24 hours any day. Not just available but also should be capable enough to solve any given problems.

The trial period offered by any cloud telephony service will allow you to test the quality of customer care services for technical support.

4. Sufficient bandwidth

Only nitpicking the cloud telephony service is not enough. Your internet bandwidth plays a vital role in providing you good call quality. A bandwidth should have a minimum of 100 kbps upload and download speed for quality conversation.

Make sure your internet service provider is providing you enough bandwidth and stable connection continuously. Not just that, but you need to have properly functioning routers or cables to get the proper flow of bandwidth in your network.

5. Easy-to-use UI

Your agent should be able to handle the cloud telephony service easily. For this, it should have an easy-to-use user interface. The UI must systematically feature all the VoIP features and services so that agents can properly access everything without any difficulty.

Having a complicated user interface can reduce work efficiency. A UI needs to be visually attractive because it makes things easier to navigate around the dashboard. The UI should provide a seamless transition between various devices that you will use for business communications.

6. Scale users effortlessly

Whatever the size of your business is, you should be able to add users accordingly to your needs. Adding new users or removing old users need to be easy.

Different cloud telephony services come with different packages, and each package allows you to add a certain number of users.  You must choose the package which suits you the best based on your business size.

Being able to save users gives flexibility in organizing teams and workplaces. Your agents can use their existing devices without getting a separate line for every new user.

7. Adequate virtual phone number options

A VoIP cloud phone is incomplete without a phone number. Cloud telephony service offers you different types of virtual phone numbers like local numbers, toll-free numbers, international numbers, etc., from various countries to choose from. These numbers look like a regular phone number but require an internet connection to work.

Before subscribing to a cloud telephony service, you need to make sure that it offers you phone numbers for the countries where your business is running in. Furthermore, if you want to expand your business to a new country, your service provider should give you a number from that country. That’s why to choose a cloud phone system that lists numbers of almost 100+ countries.

8. Reliable and secure

You should be able to rely on your cloud telephony service at any given time. Your agents perform hundreds of tasks handling customer information and query. Each task needs to be done accurately and quickly, which means your system must have a good built quality to respond to every work you want to do with it.

Most importantly, the cloud telephony service that you choose should provide strong security to secure customer data information from breaches and secure vital business information.

Top VoIP Cloud Telephony services

Not all cloud telephony services fulfill all of the aforelisted key points. But not to worry, there are some fine platforms that tick everything you need. Here are the top VoIP cloud telephony services that won’t disappoint you.

1. KrispCall

KrispCall is the best cloud telephony service to enjoy advanced features for less money. KrispCall is an all-in-one cloud phone platform where you can locate all of your corporate communications solutions in one place.

KrispCall is a service that allows you to make phone calls using a virtual phone number. It provides several types of international phone numbers from a pool of over 100 countries.

The all-in-one unified callbox is regarded as KrispCall’s finest feature. Here your virtual phone numbers, contacts, call history, messages, and workspaces are all accessible from a single dashboard, eliminating the need to switch apps.

KrispCall is notable for integrating Cloud Telephony with CRM. Any sales automation technology can be seamlessly integrated to boost your sales.

2. RingCentral

RingCentral can help you achieve your business goal via its cloud phone services. RingCentral uses a unified communications strategy to offer solutions to any business.

RingCentral is a dependable and easy-to-use VoIP phone platform for businesses of all sizes. It offers cost-effective business communications and collaboration solutions.

RingCentral can help you streamline your sales operations and centralize all of your data in one place. It manages role-based access control in the system to provide users with permissions. It has a RingOut feature that allows for one-touch calling.

3. 8×8

8×8 is yet another straightforward phone solution for startups and small businesses. Using 8×8, you can customize any corporate feature for your staff.

With its Easy administration capabilities, 8×8 makes managing administrative interfaces a breeze. It’s well known for providing enterprise-level security. Role-Based Access Controls give you the ability to set permissions.

You can save a lot of money because it eliminates the need for PBX maintenance and upgrades. Additionally, you can obtain an extra extension for new staff at a low cost. It is an excellent platform for you to use. Although it offers fewer features than most providers, it still offers you the most important features.

To wrap up

There are literally hundreds of VoIP cloud telephony services you can choose from in the market. Be careful while going through every service and policy it offers before settling on one option. Your favorite platform should check all the key points to give you the best business communication and quality customer service.

Talking about your favorite platform, KrispCall can be your partner for interacting with your customers. Try KrispCall with its Schedule Free KrispCall demo now and experience the change in how you organize your daily business.

admin

Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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