CallHippo vs Vonage
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CallHippo vs Vonage
Choosing between CallHippo and Vonage? Review this in-depth comparison of their features, integrations, pricing, and learn why KrispCall offers a more compelling solution for modern businesses.
CallHippo
CallHippo is a cloud-based virtual phone system designed primarily for sales and support teams. Founded in 2016, it focuses on simplicity and affordability, making it accessible for small business contact center software needs without heavy infrastructure costs.
The platform offers features like power dialing, call forwarding, IVR, call recording, and SMS capabilities. CallHippo integrates with popular CRM tools such as HubSpot, Salesforce, and Zoho, allowing sales teams to streamline their workflows.
CallHippo emphasizes ease of setup with no hardware requirements. Its VoIP calling services make it particularly attractive for bootstrapped startups and growing sales teams that need reliable calling functionality without complexity.
Vonage
Vonage is a well-established unified communications provider that has been in the telecommunications industry since 2001. Originally known for residential VoIP services, Vonage has evolved into a comprehensive business communications platform serving companies of all sizes.
Vonage offers voice, messaging, video, and enterprise call center solutions built on a reliable cloud infrastructure along with advanced features, like auto-attendants, call queues, team messaging, video conferencing, and mobile apps.
Vonage is particularly strong in its API offerings through the Vonage Communications Platform, which allows developers to embed voice, SMS, and video capabilities into their applications.
CallHippo vs Vonage Vs KrispCall:
Head-to-Head Comparison
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Annual price overview (per user per month) |
Starts at $12 |
Starts at $19 |
Starts at $19.99 |
Team Messaging |
Available in all plans |
Available in all plans |
Available from Premium + plans |
Free Number |
One free local/mobile from the UK, USA, or Canada upon signup |
1 Phone number/user |
1 local business number |
Unlimited Call Recording Storage |
Included from the Standard+ plans |
Not included in Essential plans |
Not included |
Call Queuing |
Available in all plans |
Available with Pro Suite (Silver+ plans) |
Available as an add-on |
Call Whispering |
Available on all plans |
Available from Premium+ plans |
Available as an add-on |
Customer Support Options |
24/7 support is available for all plans; Enterprise plans include an account manager. |
24/7 support is only available in the Ultimate+ plan |
Phone, self-service and 24/7 chatbots |
Number Porting |
Available in all plans |
Available in all plans |
Available in all plans |
Integrations |
Free 100+ integrations with tools like Salesforce, HubSpot, and Zendesk |
Limited integrations with CRM, helpdesk, and productivity tools |
10 free and 11 paid integrations are available |
Mobile Application |
iOS and Android |
iOS and Android |
iOS and Android |
Best For |
Small to large companies with remote or hybrid teams. |
Budget-conscious startups and small businesses need basic international calling functionality |
Startups and SMBs with remote/hybrid teams |
Phone Call Hold Music |
Available in all plans |
Available in all plans |
Available in all plans |
Non-VoIP Number |
Available only in the US |
Not available |
Not available |
Global Coverage |
100+ countries |
85+ countries |
50+ countries |
DND for phone numbers |
Included in all plans |
Does not mention this feature |
Included in all plans |
Outgrowing Your Current Phone System?
Switch to KrispCall for a scalable VoIP platform that adapts to your business growth without breaking your budget.
CallHippo vs Vonage Comparison
CallHippo
CallHippo Essential plans start at $19/user/month ($25 monthly) for Starter, $29/month annually ($39 monthly) for Professional, and $45/month annually ($55 monthly) for Ultimate.
CallHippo plans include a free WhatsApp Business API, SMS, call recording, and AI features. Transparent pricing with clear feature breakdowns and a 10-day free trial. Additional charges apply for SMS and international calls.
Vonage
Vonage offers three pricing tiers: Mobile at $13.33/month/line annually ($19.99 monthly), Premium at $20.99/month annually ($29.99 monthly), and Advanced at $27.99/month annually ($39.99 monthly).
Many essential features of Vonage require expensive add-ons, like call recording ($49.99/month), call queues ($14.99/month), and CRM integrations ($4.99+ each).
CallHippo
CallHippo wins with its transparent pricing that does not lock its features behind paywalls. Vonage’s add-on dependency quickly escalates costs beyond the initial price, making budgeting less predictable.
However, KrispCall delivers unbeatable value with all-inclusive pricing with no expensive add-ons and comprehensive features starting at just $12/user/month.
CallHippo
CallHippo offers power dialer, parallel dialer, call monitoring, Multilingual IVR, call recording, AI-powered analytics, smart DID routing, and 2FA. Strong focus on sales productivity with features like voicemail drop, call scripts, and campaign management.
It includes a free omnichannel inbox across all plans, support for WhatsApp, SMS, email, and social channels, and unlimited calling minutes in the US and Canada.
Vonage
Vonage provides unified communications with voice, video (up to 200 participants), team messaging, and mobile/desktop apps. Strong CRM integrations and API capabilities for customization.
However, basic features like multi-level IVR, conference bridge, virtual extension, call recording, and advanced call management require upgrades or paid add-ons even on premium plans.
CallHippo
CallHippo wins with more sales-focused features and call center tools out-of-the-box without requiring expensive add-ons. Vonage’s feature-gating strategy forces businesses to pay extra for essentials.
CallHippo
CallHippo integrates with popular CRMs and business tools, including Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Shopify, Microsoft Teams, Freshdesk, and Slack.
Custom integrations available on higher plans. REST API and webhook access for building custom connections. Embedded dialer integration for seamless workflow automation.
Vonage
Vonage offers integrations with major platforms, including Salesforce, Microsoft Dynamics, Google Workspace, Slack, Zoho, and Microsoft Teams. The VBC App Center includes over 20 third-party integrations.
Some CRM integrations, like CallRail or Salesforce Essentials, require additional monthly fees. Strong API platform for developers, though some users note limited support for certain tools, such as Salesforce.
Tie
CallHippo provides more inclusive access to integrations, while Vonage offers broader enterprise integrations but charges extra for some. Choice depends on specific needs.
However, KrispCall offer 100+ integrations with major CRMs and helpdesk tools across all paid plans, with no extra fees.
CallHippo
CallHippo provides email support across all plans, with chat support available for Bronze and Silver plans (minimum 5 users).
Phone support and 24/7 availability are only on Platinum and Enterprise tiers. Knowledge base and dedicated account managers for higher-tier customers. Response times vary by plan level.
Vonage
Vonage offers phone, chat, and email support with an extensive knowledge base and community forums.
However, customer reviews consistently criticize the quality of support, citing difficult setup assistance, poor technical support responses, and difficulty reaching helpful representatives.
CallHippo
While neither excels, CallHippo receives fewer complaints about support quality and offers more straightforward assistance.
However, a VoIP provider like KrispCall stands out with white-glove support, dedicated specialists, personalized onboarding, and rapid response times.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall and simplify your calling, messaging, and team collaboration. Get powerful AI features, seamless workflows, and affordable plans built for growth.
Why KrispCall is a Better Choice than CallHippo and Vonage?
KrispCall outperforms both CallHippo and Vonage in key areas such as user interface, pricing transparency, global coverage, and customer support.
Cost-Effective Plans with More Value
KrispCall offers clear pricing starting at just $12/user/month, making it a good fit for startups, growing teams, and global businesses. Plans include essential calling tools without any add-on pressure.
Compared to CallHippo and Vonage, KrispCall keeps monthly costs predictable while covering international calling, team management, and analytics in one plan, making budget planning simpler and more reliable.
Flexible Virtual Number Coverage Worldwide
KrispCall provides 100+ local, toll-free, and international virtual numbers across many regions. Businesses can establish a local presence quickly without complex paperwork or physical infrastructure.
Compared with CallHippo and Vonage, KrispCall stands out for its simpler number setup and management, making it easier for teams to scale calling operations across countries.
Easy Connections with Business Tools
KrispCall integrates well with 100+ popular CRM and helpdesk platforms, starting with its lower-tier plans, allowing call logs, notes, and contact data to stay organized. These integrations reduce manual work and keep teams aligned.
While CallHippo and Vonage also support integrations, KrispCall keeps the setup straightforward and accessible even for small teams or budget-conscious organizations.
Still Not Convinced? See Why People Love Us
Honest reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
All three platforms serve business calling well, but the right choice depends on your needs.
KrispCall is strong in pricing clarity, global virtual numbers, and ease of setup. CallHippo is solid for simple VoIP calling. Vonage works for larger enterprises with diverse communication needs. Compare features and costs before deciding.
Standard plans of CallHippo and Vonage are generally not designed for HIPAA compliance by default. If your organization handles protected health information, check directly with each provider about HIPAA-compliant options and required agreements before use.
All three support basic call center functions; KrispCall includes call queues, agent management, and analytics. CallHippo and Vonage also offer team calling tools, but capabilities depend on your plan level.
CallHippo is quick to set up with an intuitive interface, while Vonage takes more time due to its advanced configuration. For teams wanting an even simpler experience, KrispCall offers guided onboarding for smooth adoption.
Vonage works well for larger enterprises, and CallHippo is suitable for small teams. KrispCall adds extra flexibility for remote teams with cloud-based calling, virtual numbers, and team management features.
Both platforms allow scaling, but advanced call center features often require higher-tier plans or add-ons. KrispCall provides call queues, analytics, call transfer, and advanced reporting as standard, making scaling simpler and more cost-effective.
