Zendesk Integration

The best-in-class customer service platform

KrispCall’s integration with Zendesk enhances your customer support services for achieving a more productive call center solution.

Zendesk Phone System Integration

Make Calls from Zendesk

Instantly make and receive calls directly from Zendesk at your KrispCall number without switching apps.

Post Call Actions

Access added features for post-call actions such as automatic SMS follow-ups, message notifications, ticket creation for missed calls, etc.

Call Logging and Syncs

Automatically log calls in Zendesk and sync client call information in real-time with KrispCall integration.

Zendesk Features

Integrate Zendesk to KrispCall for accessing additional communication capabilities and enhancing customer engagement.

  1. Workflow Automation

    Automate your daily business processes using Zendesk. Automatically log calls, sync contact information, and automate post-call actions for better business performance.

  2. Team Collaboration

    Improve teamwork by consolidating relevant information in Zendesk. Share important call data and client information directly from your workspace to your team members.

  3. Call Analytics

    Track important call metrics such as call handling time, wait times, etc., in Zendesk and integrate customer data to identify customer pain points more effectively.

  4. Customer Support

    Enhance your customer support services by deploying self-service features such as auto-attendant and call routing directly from Zendesk.

  5. Customer Satisfaction

    Quickly access the client profile in Zendesk during live calls. Deliver personalized responses to clients using specific client information in your workspace.