Download KrispCall
KrispCall x LiveAgent
Live Agent Integration Overview
LiveAgent Integration for Faster Ticket Resolution
Resolve Issues with Full Context
Agents see the customer’s past call, tickets, and notes when an interaction starts. Every troubleshooting session starts with the relevant context, reducing questions and helping agents resolve issues faster.
Seamless handoffs
When an interaction needs to move between agents or departments, all its relevant history moves with it. No one starts from scratch, and customers don’t have to explain their issue again to someone new.
Every Interaction in One Place
Calls, tickets, and chats live together in one place. Every team member can see the full customer history timeline without switching between systems.
Consistent Contact Information
Customer details stay synced across platforms, so agents always work with up-to-date information and avoid outdated info or incorrect contact details.
Install KrispCall Browser Extension for Instant Calling
The KrispCall Chrome Dialer connects directly to LiveAgent so agents can call and text without leaving the browser. Once installed and signed in, the dialer detects contact numbers in LiveAgent and lets agents place calls or send messages with a click; every interaction automatically ties back to the right record.
Call Any Contact without Leaving LiveAgent
Place calls directly from a LiveAgent contact by clicking the dialer icon. The contact’s number auto-populates in the dialer window. Agents skip the manual step of dialing digits or switching to a separate phone app.
This keeps calls tied to the right contact record from the start, giving you all relevant details at once. Follow up without disrupting your workflow.
Capture Every Conversation Without Breaking Your Flow
Add notes directly from the KrispCall dialer during a call, no switching tabs or scrambling to remember details afterward. Any notes created, edited, or deleted during a call instantly sync with LiveAgent.
To make things easier, the dialer shows a confirmation message after you save a note. With call notes alongside other call details, teams get a complete, accurate record without extra manual work.
Keep Contact Details Aligned Across Both Platforms
Contacts added or updated in KrispCall are automatically reflected in LiveAgent, and vice versa. Agents always work from the same accurate details, so there’s no risk of reaching out to an outdated number or mismatched name.
This two-way contact sync removes the need for manual updates or double data entry. Your team spends less time managing contact lists and more time helping customers.
Send Business Text Messages in Seconds
Send business text messages without leaving your LiveAgent dashboard. Share updates, schedule meetings, or follow up with your leads without switching between tools.
Every outbound and inbound message is logged against the correct contact, keeping texting in the same conversation history as calls so nothing gets missed later.
Every Conversation Saved and Ready to Revisit
Every call recording and voicemail is saved alongside the correct customer information. Teams can revisit past conversations for accuracy or training purposes without leaving their workspace.
A complete record of customer interactions in one accessible place helps with smoother handoffs, information updates, and future follow-ups.
Benefits of Integrating LiveAgent with KrispCall
Reduced Manual Administrative Work
Automatic contact syncing and call and SMS logging against the correct contact records free up agents from monotonous manual work. Agents spend more time personalizing customer interactions and less time updating records.
Clear Visibility into Customer Journey
Every call, SMS, recording, voicemail, and note syncs to the right contact in LiveAgent. Every team member has a complete view of the customer journey across different stages.
Accurate Data Across Platforms
Auto contact sync and call and SMS logs prevent duplicate entries and the reuse of outdated info. You get a single source of truth without fragmented data or inconsistencies.
Shorten Response Times
One-click dial and one-click SMS help agents respond to customers and prospects without switching between platforms or tabs. Reaching out as soon as prospects are interested improves lead conversions.
A Better Workflow for Customer Support, Sales, and Remote Teams
Customer Support Teams
Sales Teams
Remote Teams
Integrate LiveAgent With KrispCall Easily With Our Guide
Log in to KrispCall
Sign in to your KrispCall account, then go to Settings.
Open Integrations
Under App Settings, click Integrations to view all available CRMs and automation tools.
Search and Connect LiveAgent
Search for LiveAgent in the integrations list, then click it to open the integration page. Click Add to KrispCall; a pop-up will appear asking for LiveAgent Email, API Key, and Domain.
Generate LiveAgent API Key
Log in to your LiveAgent account, go to Settings > System, then API. Click Add API Key, enter a Key Name, select the necessary permissions, then click Create and copy that API Key.
Get your LiveAgent Domain
Open your LiveAgent URL and copy the domain portion required by the KrispCall integration. The domain may vary depending on your LiveAgent account.
Complete the Integration
Enter your LiveAgent Email, API Key, and Domain in the pop-up, then click Submit. A confirmation message will appear, and LiveAgent will be listed under your active integrations.
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
The integration doesn’t require a separate integration fee, but you need active KrispCall and LiveAgent accounts. You can connect KrispCall with LiveAgent by signing in to your KrispCall account, opening the integration section, selecting LiveAgent, and following the setup instructions.
The KrispCall and LiveAgent integration connects your phone activity with your customer support workflow. You can make and receive calls, log call activity, access customer information, and keep phone interactions connected to LiveAgent’s conversations and tickets.
Disconnecting the integration stops KrispCall from syncing call activity with LiveAgent. Your existing records in each platform remain available, but new call activity will no longer sync between the two systems until you reconnect the integration.
KrispCall’s Chrome extension lets you make calls directly from your browser and use click-to-call functionality on supported web pages. It helps you place calls without manually copying phone numbers into a separate dialer.
Yes, you can use your existing business numbers with KrispCall by porting them. Once you port your number to KrispCall, you can use it for your calling workflows and sync your call activity with LiveAgent.
