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Outbound Call Center Software
Outbound Call Center Software That Boosts Sales & Customer Reach
Outbound call center software helps your sales team make more calls, reach more prospects, and close more deals without the manual effort of traditional dialing. KrispCall’s AI-powered platform gives your agents the tools to run high-volume outbound campaigns, power dialer, local presence, call recording, voicemail drop, and real-time analytics all from a single platform.
9000+ companies worldwide trust and cherish our service
Outbound call center software is a tool that helps businesses make outgoing calls to customers, leads, or prospects more efficiently. It automates the dialing process, manages call queues, and provides features like call recording, voicemail drop, CRM integration, call analytics, call forwarding, and call transfer.
Sales and support teams use outbound call center software to reach more people in less time, track every interaction, follow up automatically, and improve overall productivity. It is commonly used for telemarketing, lead generation, appointment setting, cold calling, debt collection, and customer follow-ups.
KrispCall: More Than Just an Outbound Call Center Solution
KrispCall helps you manage outbound calls while unifying all your customer conversations in one powerful platform.
Unified Callbox - Your All-in-One Communication Hub
Seamless Integration: Use multi-level IVR to route calls smartly, balancing inbound and outbound workloads.
Multichannel Support: Handle customer interactions across multiple channels, including messages and calls.
Streamlined Workflow: Eliminate the need to juggle multiple apps and platforms for different communication needs.
Voicemail - Never Miss Important Messages
Smart Message Management: Capture and organize voicemails efficiently when calls can't be answered.
Quick Access: Retrieve and review voicemails instantly from your unified dashboard.
Professional Image: Maintain consistent interactions with prospects and customers even when unavailable.
Call Recording - Capture Every Important Conversation
Complete Call Documentation: Record all conversations for quality assurance and training purposes.
Real-time Transcription: Convert speech to text instantly, allowing teams to read transcripts faster than listening to audio, and streamline the sales process.
Training Excellence: Use recorded calls as powerful training materials for new team members and ongoing development.
Local Presence - Build Trust with Familiar Numbers
Increased Answer Rates: Display local area codes that prospects recognize and are more likely to answer
Geographic Flexibility: Call from numbers that match your target market's location, regardless of where your team is based.
Trust Building: Establish immediate familiarity and credibility with prospects in different regions.
CRM Integrations - Seamless Workflow Enhancement
Popular Platform Support: Connect with leading CRMs like Salesforce, HubSpot, Zendesk, and 100+ more.
Instant Data Sync: Automatically sync call logs, contact details, and conversation notes between KrispCall and your CRM in real-time.
Loved our features?
Explore MoreKey Benefits of Using KrispCall’s Outbound Call Center Solution
Global Reach with Local Presence
- Access virtual phone numbers in 100+ countries.
- Use local, toll-free, or vanity numbers.
- Establish trust with international customers.
Increased Efficiency
- Call routing directs calls to the right agent.
- Agents handle more calls per hour.
- Reduces customer wait times and improves satisfaction.
Improved Customer Experience
- Provides faster service to customers.
- Enables more personalized interactions.
- Increases overall customer satisfaction.
Streamlined Operations
- Integrates seamlessly with existing CRM systems
- Offers customizable IVR menus for better call management.
- Reduces manual tasks for agents.
Other Advanced Call Center Solutions by KrispCall
AI Call Center
Deliver faster, smarter support with AI-powered call center solutions.
Inbound Call Center
Efficiently manage incoming calls with inbound call center software.
VoIP Call Center
A complete VoIP call center solution that eliminates the need for hardware.
Virtual Call Center
Connect your remote teams with one virtual call center solution.
Threads of Brilliance
AI Suggestion, Reply, Transcribing & Summarizing
Looking for an Outbound Contact Center Solution?
Book a demo of KrispCall’s AI-powered outbound contact center software and see how features like power dialer, call monitoring, international numbers, interactive voice response (IVR), call queues, and analytics can help your team reach more customers and close more deals.
Grow Your Contact Center Globally with Outbound Call Center Software and Virtual Phone Numbers
Expand your reach and enhance customer support with KrispCall’s outbound call center software. Use virtual phone numbers and advanced call management tools to connect with customers worldwide.
- Popular
- North America
- South America
- Europe
- Asia
- Africa
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Archer Arden
Denmark
Jan 2, 2025
“As a solopreneur, I’ve found the KrispCall free tool to be incredibly helpful. The mobile app is user friendly and features a sleek interface that makes managing my communication effortless. Its seamless integration with other platforms I use allows me to stay efficient and organized. Overall, it's an excellent solution for anyone running a small business independently.”
Georgia Brazier
Austria
Dec 19, 2024
“KrispCall is hands down the best service. We have used KrispCall for over a year, and it has been amazing. Adding users, assigning teams, and managing workflows is quick and simple. It's the perfect solution for scaling any business.”
Martin Edseth
Norway
Oct 3, 2024
“I found the service to be very helpful and quick in resolving my issues and answering my questions. It made the entire process smooth and efficient, which I really appreciated.”
Steven Hodson
United Kingdom
Sep 27, 2024
“It has a nice and easy setup process, and it is simple to get verified by uploading documents to the online agents. A really seamless solution for what i needed.”
Sophie Gooch
Italy
Dec 30, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Harrison Fairthorne
Austria
Dec 13, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Christina Tan
Singapore
Oct 2, 2024
“It's been a few months since we used Krispcall, and the service has been nothing short of speed. Great service, fast turnaround time to procure numbers. So far service has been stable for various countries”
Gracy Kaymona
South Africa
Sep 16, 2024
“Awesome many thanks! I was lucky, my onboarding/ KYC was be managed by Luke. The service is highly secure and very fast. The interactions were smooth, and the app is user-friendly. I would rate it 10/10!”
Vish R.
India
Dec 25, 2024
“Calling Services is fantastic! The SMS feature works great, and the UI is super user-friendly. The support team is also incredibly helpful and resolved most of my issues quickly. Plus the phone app is also very good.”
Angela Anaya
Panama
Oct 5, 2024
“I received great support and guidance throughout the entire process, and I was really impressed with how everything was handled until the issue was completely resolved!”
BalbuenaFx
Dominican Republic
Oct 1, 2024
“Excellent service, customer service or support assistance is outstanding, the user interface is friendly, do not hesitate to use KrispCall :)”
William Yombo
France
Sep 16, 2024
“Great experience. I lost a phone number due to a payment issue, but they reassigned it to me at no cost. The customer service team is very responsive. I definitely recommend them, and so far, I haven't felt the need to use any other service.”
Instantly integrate KrispCall with 100+ CRMs
KrispCall’s robust integrations effortlessly connect with your existing technology. Plus, with support for Zapier, Make, and more, you can build custom integrations tailored to your specific needs.
Hubspot
Pipedrive
MS Teams
Zoho CRM
ActiveCampaign
Crisp
MS Dynamics 365
monday.com
Capsule
Front
noCRM.io
Nimble
Bitrix24
Intercom
Help Scout
Salesflare
Pipeline
Outreach
Ontraport
Nutshell
Klaviyo
Gorgias
FreshSales
Firmao
Apptivo
Close CRM
Kommo
LeadSquared
TeamLeader
Keap
Engagebay
OnePageCRM
Salesmate
Salesloft
Pipeliner
Zendesk
Copper
Integrately
Make
Pabbly
Highlevel
Pipedream
Pricing that fits all team needs and sizes
Select the plan that best suits your business requirements based on the number of users and features you need.
Starter
Best for solo agents, freelancers, and small teams getting started with business calling.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 200 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 200 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 100 SMS segments/user/mo Includes 100 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Starter users.
- $1 testing credit (Call/SMS)
- Business calling and SMS
- Call monitoring & coaching
- Mobile apps & browser dialer extension
- Multi-level IVR for call routing
- SMS rephrasing
- 100+ integrations (Basic Only)
Advance
Best for growing sales teams, call centers/BPOs & scaling offshore businesses.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 1000 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 1000 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 500 SMS segments/user/mo Includes 5,00 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Advance users.
- $1 testing credit (Call/SMS)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- Salesforce integration
Max
Best for growing businesses with high-volume, predictable calling and messaging needs.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- Unlimited outbound calling Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- Unlimited inbound calling Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 1000 SMS segments/user/mo Includes 1000 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Max users.
- $1 testing credit (Call/SMS)
- CDR report (on request)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- 100+ integrations (Advanced)
Enterprise
Custom-built for large businesses that need enterprise-grade security, compliance, and flexibility.
- Custom uptime SLA
- Dedicated manager & onboarding
- ISO 27001 compliance support
- Advanced admin controls
- Faster priority support
- Custom invoicing and procurement
Additional calls, SMS & numbers billed separately at usage rates. Calling/SMS rates vary by country & number type. Calculate your estimated cost.
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
Outbound call center software automates the process of reaching prospects and customers by managing dialing, queuing, and call routing. Agents are connected to live calls automatically, with CRM data available on-screen before or during the call. The software tracks call outcomes, logs disposition codes, schedules follow-ups, and syncs all data back to your CRM, reducing manual tasks and compressing sales cycles.
Outbound call center software focuses on making outgoing calls to prospects or clients, while inbound call center software handles incoming calls from customers. Many modern contact center solutions combine both capabilities for a unified solution, offering features like skills-based call routing for incoming calls and power dialers for outbound sales.
Yes, most modern outbound call center solutions offer seamless CRM integration with popular platforms, helpdesk software, and marketing tools. It helps your sales agents to work more efficiently. These integrations eliminate manual data entry and provide instant access to customer data during calls.
For most teams, yes. Cloud-based solutions require no hardware, scale with call volume, support remote agents, and include features like AI transcription and predictive dialing that legacy systems typically cannot. On-premise systems offer more control over infrastructure but carry higher setup and maintenance costs and are harder to scale quickly.
Pricing of outbound calling software depends on the number of agents, features, and deployment type. Options often include subscription-based SaaS pricing, with additional costs for advanced features like AI-powered dialing, predictive dialer functionality, or analytics.
You need to consider factors like call volume and required integrations when evaluating the best call center software for your budget.
When selecting the right outbound call center software, you should evaluate several key factors:
- Number of agents and call volume
- Required integrations
- Budget and pricing model
- Essential features for your sales or support team
- Security and compliance requirements
Yes. KrispCall’s unified platform supports web chat alongside outbound calling, allowing agents to manage customer interactions across multiple channels from a single interface.
Voicemail drop lets agents leave a pre-recorded voicemail message the instant a call goes to voicemail, without waiting on the line. The agent moves immediately to the next contact while the message plays. For high-volume cold calling campaigns, voicemail drop can recover 30–60 minutes of agent time per shift.
A predictive dialer calls multiple numbers simultaneously and connects agents only when a live answer is detected, maximizing contact rate for high-volume campaigns. A power dialer calls one number at a time per agent, moving to the next contact automatically at the end of each call. Power dialing is slower but produces better conversation quality and lower abandonment rates, more appropriate for B2B sales than bulk consumer outreach.
KrispCall integrates with Salesforce, HubSpot, Zendesk, and 100+ other CRM and helpdesk platforms. Integration enables real-time sync of call logs, contact records, and conversation notes eliminating manual data entry and giving agents full customer context during every call. This makes KrispCall a strong fit for teams specifically looking for outbound call center CRM software.
Get Started
Power Your Campaigns with KrispCall Outbound Call Center Solution
Streamline your sales and customer interactions with KrispCall’s outbound call center solution. Benefit from predictive dialing, real-time analytics, and seamless CRM integration to increase conversions.
CRM platforms integrated
