KrispCall Vs Talkdesk: Which Is The Best Cloud-based Business Phone System?

KrispCall’s unique Unified Callbox feature allows users to simplify business operations and save time with an all-in-one dashboard that includes SMS, MMS, voice calls, call notes, call tags, and more all under one tab. Talkdesk lacks this feature, making KrispCall a better and more innovative cloud phone system for a better customer experience.

KrispCall provides comprehensive call management features like call analytics, which provides more in-depth call insights into a business. This could be helpful for performance monitoring and improvement. KrispCall’s DND Mode helps temporarily prevent telephony notifications (calls, SMS, MMS) to maintain focus. With unlimited calling and call storage, KrispCall stands out ahead of Talkdesk as Talkdesk has limited call storage and limited calls up to 100,000 only.

KrispCall provides a Custom Caller ID feature to those who are buying virtual phone numbers from anywhere. It helps to hide the user’s actual phone number from the recipient. Custom Caller ID can be used to protect the privacy of service providers or call agents who need to contact customers without revealing their numbers. Since KrispCall has this feature and Talkdesk lacks it, many customers choose KrispCall over Talkdesk.

You can assess call quality in real-time with a live call monitoring feature. You can track call center agents, employees, and representatives’ performance by analyzing performance metrics by using virtual call center software by monitoring live calls with KrispCall.

With KrispCall, you get 24/7 dedicated and fast customer support. Our support team responds to technical issues and general questions usually within a minute. Though Talkdesk provides Virtual Agent Software, you would need to require to advanced version where you would need to pay higher to get the service. However, KrispCall provides this service at an affordable price so many customers gravitate towards KrispCall.

KrispCall easily integrates with popular business applications such as Pipedrive, Zapier, and HubSpot to facilitate efficient cloud communication between teams. Such integrations help you centralize your customers’ data, provide a better customer experience, and access customer information in real-time.