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Quo vs Aircall
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Quo vs Aircall
Quo and Aircall are cloud-based VoIP phone systems with calling and collaboration features, built for different business needs. Also, explore alternatives like KrispCall for better value and flexibility.
Quo (OpenPhone)
Quo (formerly known as OpenPhone) is a collaborative, mobile-first business phone system designed primarily for startups, small businesses, and growing teams.
It unifies calls, SMS/MMS texting, voicemails, and contacts into one intuitive, AI-powered app that works across mobile, desktop, and web devices.
Aircall
Aircall is a cloud-based contact center solution and intelligent communication platform targeted at sales and customer support teams, especially in SMBs and enterprises.
It emphasizes advanced call routing, IVR (interactive voice response), live call monitoring, analytics, and deep integrations with CRMs like Salesforce, HubSpot, and Zendesk.
Quo vs Aircall vs KrispCall:
Head-to-Head Comparison
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Annual pricing (per user per month) |
Starts at $12 Starter: $12 Advance: $32 Max: $48 Enterprise: Custom (Contact Sales) |
Starts at $15 Starter: $15 Business: $23 Scale: $35 |
Starts at $30 Essentials: $30 Professionals: $50 Custom: Call for details |
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Free phone numbers |
One local/mobile from the UK, USA, or Canada upon signup |
Free toll-free number calls and texts in the US and Canada |
Not available |
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Global coverage |
100+ countries |
US/Canada |
38+ countries |
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Toll-Free Calls/Texts |
Supported |
Free US/Canada, toll-free text |
Charges apply |
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Call whisher/barge |
Available on all plans |
Information not found |
Some of its parts |
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Integrations |
100+ |
50+ |
100+ |
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Call recording |
Available on all plans |
In its Business and Scale plans |
Found it, it's all plans |
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Virtual phone numbers |
100+ countries |
USA and Canada only |
100+ countries |
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Number porting |
Supports phone number porting |
Available on all plans |
Free on paid plans |
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Best for |
Small to mid-sized businesses, global teams, call centers, |
Startups, small teams, solopreneurs |
Sales/support teams, mid-to large businesses |
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Bulk SMS |
Available on all plans |
Easily available |
Does not support |
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24/7 Support |
Available on all plans |
Limited |
Only for Business hours |
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G2 Review |
4.5/5 |
4.7/5 |
4.4/5 |
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Mobile application |
iOS and Android |
iOS and Android |
iOS and Android |
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Quo vs Aircall Comparison
Quo
The Quo offers three pricing plans: Starter at $15/user/month for basics; Business at $23/user/month, and Scale at $35/user/month for priority support and advanced AI tagging.
While the Starter plan covers basic calling, the Business and Scale plans add advanced features such as AI call summaries, Salesforce integration, and priority inbound phone support.
Aircall
Aircall offers three main pricing tiers: Essentials at $30 per license/month and Professional at $50 per license/month when billed annually, both requiring a three-license minimum.
A Custom plan is also available for larger teams of at least 25 licenses, with pricing provided upon request.
Quo
Quo is the winner because it offers significantly lower pricing, no minimum user requirement, and strong AI features.
Aircall is more expensive and better suited only for larger teams that need enterprise-level customization.
Quo
Quo excels at simplicity with features including shared phone numbers, internal team messaging, contact management, call recording, voicemail transcription, and auto-replies.
It’s designed for teams that need reliable business calling without overwhelming complexity. The interface is clean and intuitive, significantly reducing the learning curve.
Aircall
Aircall packs enterprise-grade features, including advanced IVR, skill-based routing, real-time call monitoring, power dialer, call queuing, and whisper/barge capabilities for training.
These features make it ideal for sales teams and customer support centers that need granular control over call flows and performance metrics.
Aircall
For feature depth and call center capabilities, Aircall takes the lead. However, Quo wins for teams prioritizing simplicity and essential features without bloat.
Quo
Quo integrates with 50+ popular business tools, including Slack, HubSpot, Salesforce, Zapier, and Google Workspace. The integrations focus on workflow automation and ensuring calls sync with existing business processes.
Setup is generally straightforward, though the integration library is more limited than enterprise alternatives.
Aircall
Aircall boasts 100+ native integrations with major CRM platforms, helpdesk software, and business tools. Its API also enables custom integrations for specific business needs.
The deep integrations between Aircall and Salesforce, HubSpot, Zendesk, Intercom, and others enable workflows, automatic call logging, and screen pops that display customer information instantly.
Aircall
With twice the integration options and deeper CRM connectivity, Aircall wins for businesses heavily invested in their tech stack.
Quo
Quo’s contact page offers custom support through its dedicated Support team, along with a Resource Center featuring FAQs, guides, and tutorials.
Scale plan customers receive priority support, including phone callbacks, while others rely on efficient email and chat options.
Aircall
Aircall’s contact page highlights global sales offices (Paris, New York, Sydney, etc.) but lacks dedicated customer support channels.
Its custom support is available via support.aircall.io help center, or dedicated account managers for enterprise users.
Quo
Quo (OpenPhone) is the winner for customer support due to its dedicated support team and priority callbacks for Scale users.
However, KrispCall can be the best overall, offering faster, more accessible support across plans.
Not Convinced? Switch to KrispCall!
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Why KrispCall Wins Over Quo and Aircall
KrispCall may win over Quo and Aircall for businesses prioritizing affordability, flexibility, and extensive global SMS capabilities, while competitors focus more on advanced AI and CRM integration.
Affordability
KrispCall offers lower starting prices and more flexible plans, starting at just $12 /user/month (annually), making it easier for small and mid-sized teams to adopt without a high monthly cost.
Unlike Aircall, which charges high per-license fees and requires minimum seat counts, KrispCall lets you scale at a reasonable price while still getting essential calling and messaging features.
Deep CRM Integrations
KrispCall provides robust integrations with major CRMs and sales tools, giving teams seamless access to customer data, automated workflows, and call tracking inside the systems they already use.
While Quo emphasizes AI and call summaries, KrispCall’s integrations are broader and more customizable for sales and support workflows.
Virtual Phone Number
KrispCall is a global virtual phone number provider that enables businesses to make and receive calls and SMS using internet-based phone numbers instead of traditional phone lines.
With support for calling and messaging across numerous countries, KrispCall helps businesses connect with international customers through local virtual numbers from a single, unified platform.
Still Not Convinced? See Why People Love Us
Real reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
The “best” choice among KrispCall, Quo, and Aircall depends entirely on your specific business needs, as each excels in different areas.
- KrispCall is the best choice for virtual call center because it balances affordability, strong CRM integrations, and a wide international calling/SMS reach.
- Quo (OpenPhone) is best if your priority is advanced AI features and simple pricing with solid support, especially for smaller teams.
- Aircall is best suited for larger enterprises that need robust call routing and custom enterprise support, even at a higher cost.
Yes, you can switch between Quo and Aircall while keeping your existing phone numbers through a process called porting.
Quo (OpenPhone) may experience technical issues, such as dropped calls, and lacks advanced call center features needed for larger operations. Aircall is pricier due to a three-user minimum and additional AI costs, and some users find its annual contracts and interface complicated.
Yes, Quo (OpenPhone) is generally better than Aircall for most small to mid‑sized teams because it offers lower pricing, no minimum user requirement, and more accessible support, whereas Aircall is more expensive and tailored toward larger enterprise setups.
However, Aircall may be better only if you specifically need enterprise‑level call routing and dedicated account management and are okay with higher costs.
