KrispCall Vs JustCall: Which Is The Best Cloud Phone System?

Offering a centralized interface, Unified CallBox keeps records for all the call logs and secures historical data. Basically, it keeps track of all inbound and outbound calls, messages, and voicemails for each unique number separately. On the other hand, new users may find it difficult to grasp JustCall’s general workspace.

With the broad call management capabilities offered by KrispCall, you can utilize tools like number sharing, IVR, call forwarding, call transferring, call tagging, call notes, and many more to improve the quality of your calls and enhance call management for both you and your clients.

With custom caller ID, you can use a specified phone number to hide your real contact details while making outgoing calls. It eliminates the possibility of information leakage during communication, protecting your privacy.

You can evaluate your agent’s performance and client interactions by using live call monitoring. With live call monitoring, you can give suggestions to your agents and learn more about your customers’ preferences. For call centers, live call monitoring is a must-have tool since it increases agent accountability, aids in training and quality assurance, and improves customer experience.

You won’t have any issues if you integrate KrispCall cloud call center software into your company. For any problem or question, a human support agent is always available 24/7. KrispCall guarantees that it can assist and resolve any issue for its clients.

KrispCall offers seamless integration with popular business tools and CRM software to further improve your business communication, agents’ performance, and team productivity. It also avoids issues with data management and constant juggling between apps to extract, document, and use customers’ data for telephony purposes.