Download KrispCall
Dialpad vs Google Voice
VS.
Dialpad vs Google Voice
Dialpad and Google Voice are reliable cloud-based communication platforms, but KrispCall stands out with flexibility, scalability, affordability, global numbers in 100+ countries, and advanced business features.
Dialpad
Dialpad is a cloud contact center platform that combines voice calling, messaging, and SMS into a single, easy-to-use system. With AI-powered capabilities such as real-time call transcription and analytics, teams can improve productivity and track customer interactions.
Its clean interface and AI focus allow businesses to modernize their communication workflow while staying organized and efficient.
Google Voice
Google Voice is a cloud-based communication service that lets users make calls, send texts, and manage voicemail over the internet. It offers unlimited U.S. texting, voicemail transcription, and spam protection.
Google Voice works on mobile, desktop, and web apps, making it easy to stay connected from anywhere.
It is simple to use, cost-effective, and ideal for individuals, freelancers, or small teams who need a reliable, low-maintenance communication solution.
Dialpad vs Google Voice vs KrispCall:
Head-to-Head Comparison
|
|
|
|
|---|---|---|---|
|
Pricing |
The price starts at $12 Starter: $12 Advance: $32 Max: $48 Enterprise: Custom (Contact Sales) |
The price starts at $10 Starter:$10(+ Google Workspace) Standard: $20 (+Google Workspace) Premier: $30(+ Google Workspace) |
The price starts at $15 Standard: $15 Pro: $25 Enterprise: Contact sales |
|
Integrations |
100+ integrations with CRMs and helpdesk tools. |
A few third-party integrations |
45+ integrations with CRM and business tools like Salesforce, HubSpot, and Slack. |
|
Free phone numbers |
One local/mobile number from the UK, USA, and Canada upon sign-up |
Offers one free phone number |
Does not provide |
|
Customer support options |
24/7 support for all tier plans |
24/7 support with phone, chat, and email |
24/5 coverage for basic plans and 24/7 for higher tiers |
|
Call monitoring |
Available |
Not available |
Available depending on the Dialpad plan. |
|
International Numbers & Reach |
Over 100 countries. |
Limited mostly to the U.S. and Canada. |
Over 50 countries |
|
Unified callbox |
Available |
Not available |
Not available |
|
Ease of Use |
Easy to use |
Minimal learning required. |
Needs more setup and learning for advanced features. |
|
Overall Verdict |
Best for companies that need international numbers, SMS, and scalable call management. |
Best for simple, low-cost calling and small teams. |
Best for growing businesses needing advanced features and integrations. |
|
Bulk SMS |
Available |
Not available |
Not available |
|
Mobile application |
iOS and Android |
iOS and Android |
iOS and Android |
|
G2 ratings |
4.5/5 |
4.1/5 |
4.4/5 |
Are You Tired of Overpaying for Basic VoIP Solutions?
You can easily switch to KrispCall and start saving while unlocking better calling, global reach, and smarter interaction opportunities.
Dialpad vs Google Voice Comparison
Dialpad
Dialpad offers three pricing plans: Standard starts at $15 per user per month, Pro costs $25 per user per month, and Enterprise is custom; you have to contact the sales team.
Dialpad’s pricing is affordable, enabling businesses to access professional VoIP features and team messaging without a large investment. It provides flexibility for small teams and scalable options for growing organizations.
Google Voice
Google Voice price starts at $10 per user per month for the Starter plan. The Standard plan costs $20 per user per month, while the Premier plan costs $30 per user per month.
For personal use, it also offers a free version with a U.S. phone number, making it accessible for individuals and freelancers. It is a simple, low-cost solution for small teams or those looking for basic telephony without high costs.
Google Voice
Google Voice is the winner if you need a simple, low-cost solution for basic calling. However, if you want advanced features, team messaging, and scalability, Dialpad is the better choice for growing businesses.
Dialpad
Dialpad delivers unlimited calling, high-definition (HD) voice quality, and a multi-level auto attendant to efficiently route calls. It also provides team messaging, AI-powered call transcription, and advanced analytics, making it a robust solution for businesses of all sizes.
With call recording and voicemail-to-email, teams can maintain high standards of customer service and collaboration.
Google Voice
Google Voice offers features like unlimited U.S. texting, voicemail transcription, and 24/7 access to Google Voice support. It is simple and easy to use, making it ideal for individuals and small teams.
It also includes basic call forwarding, spam protection, and voicemail notifications, making it a reliable and low-cost solution.
Dialpad
For businesses that need advanced calling features, team collaboration, and analytics, Dialpad is the better choice. Google Voice is better for simple, low-cost communication.
Dialpad
Dialpad offers a wide range of integrations with popular business tools, including CRM systems, team collaboration apps, and productivity software. These integrations help teams streamline workflows and improve efficiency.
By connecting calls, messages, and analytics with other business tools, Dialpad allows teams to track performance, manage contacts, and respond to customers more effectively.
Google Voice
Google Voice integrates with Google Workspace apps but offers only limited support for third-party tools. This makes it more suitable for individual or small teams who rely mainly on Gmail Calendar and other Google apps.
It is simple to set up and use. But it may not offer the flexibility businesses need to connect with other CRMs or workflow platforms, limiting advanced automation and team collaboration.
Dialpad
For businesses that need flexibility and multiple tool integrations, Dialpad is the clear winner. Google Voice works best for simple setups within Google Workspace.
Dialpad
Dialpad offers 24/7 customer support through phone, email, and live chat, ensuring that businesses can get help whenever they need it. Its support team assists with setup, troubleshooting, and feature optimization to ensure smooth communication.
Dialpad also provides detailed guides, video tutorials, and a knowledge base to help teams resolve common issues quickly.
Google Voice
Google Voice provides support primarily through online resources and email, with limited real-time assistance. While it is sufficient for basic issues, it may not meet the needs of businesses requiring immediate support.
Users can access FAQs, help articles, and community forums, but direct support is slower and less comprehensive.
Dialpad
For reliable, round-the-clock customer support, Dialpad is the winner. Google Voice is better suited for users who need basic, self-service support.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall to simplify their calling, messaging, and team collaboration. Get powerful AI features, seamless workflows, and affordable plans built for growth.
Why KrispCallis a Better Choice than Dialpad vs Google Voice?
KrispCall outranks Dialpad and Google Voice by offering more affordable, transparent pricing, an easy-to-use Unified Callbox interface, and a wide selection of global virtual numbers.
Advanced Features
KrispCall offers features such as bulk SMS and a unified callbox that are not available in Dialpad or Google Voice. Users can also access call recording, call monitoring, IVR, and more without paying extra for add-ons.
These features are included at a lower cost, making KrispCall a more affordable solution for businesses that need advanced tools.
Global Reach
KrispCall offers virtual phone numbers in 100+ countries, allowing businesses to establish a strong global presence, connect with international customers, and scale operations easily without geographic limits.
This global coverage is especially useful for customer support, sales, and remote teams working across time zones. As the business grows, adding new country numbers is quick and hassle-free.
Transparent Pricing
KrispCall offers transparent pricing with most features included up front. In contrast, Dialpad’s higher tiers and add‑ons can increase costs, and Google Voice requires Google Workspace for many business features.
This makes monthly costs predictable and easier to manage. While Dialpad and Google Voice often charge more as you add paid add-ons or move to higher plans.
Still Not Convinced? See Why People Love Us
Real reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
The best choice depends on your business’s goals and objectives.
- Choose KrispCall if you are looking for global business calling at an affordable price.
- Dialpad is great for medium to large teams or businesses that need a reliable VoIP provider for heavy call loads and deeper analytics.
- Google Voice is best for simple, personal, or small-business calling.
The cons of Dialpad are:
- Many features are only available in Pro or Enterprise plans.
- International calling is available but not unlimited; rates vary by region.
Cons of Google Voice include:
- Limited advanced features such as IVR, detailed metrics, and contact center tools.
- SMS outside the US is often unreliable.
KrispCall has the strongest international number support, with virtual numbers available in many countries worldwide.
Dialpad also offers international numbers, but coverage is more limited compared to KrispCall and may depend on plan add‑ons.
Google Voice has the least international coverage, with numbers mainly in the U.S. and a smaller set of supported countries.
KrispCall is more reliable for handling high call volumes, especially for businesses with international operations. With features like call queuing, ensure customers are handled in an organized way during peak hours, while bulk SMS helps teams communicate with many contacts at once.
