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CloudTalk vs JustCall
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CloudTalk vs JustCall
CloudTalk and JustCall are cloud telephony platforms designed for call centers. However, KrispCall offers broader global coverage and unified features, making it ideal for budget-conscious SMBs.
Cloudtalk
CloudTalk is an AI-powered, cloud-based call center software for sales and customer support teams, offering high-quality VoIP calling, global number coverage, and deep CRM integrations.
As a Unified Communications as a Service (UCaaS) solution, CloudTalk enables businesses to manage calls, automate tasks, and enhance team collaboration, all hosted by a third-party provider.
With advanced call center features, it’s perfect for businesses looking to streamline operations and boost agent productivity. Its focus on scalability, integration, and intelligent automation makes it ideal for modern remote and hybrid work environments.
Justcall
JustCall is a cloud-based VoIP and call center software designed to enhance business communication with multi-channel capabilities, including voice, SMS, and email.
It offers multi-channel support, AI-powered agents for 24/7 automation, and advanced call management features like smart call routing, recording, and detailed analytics to boost efficiency and customer satisfaction
Known for its user-friendly interface, JustCall integrates sales and support workflows with tools for lead management, CRM synchronization, and automated follow-ups.
CloudTalk vs JustCall vs KrispCall:
Head-to-Head Comparison
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Annual pricing |
Starts at $12 Starter: $12 Advance: $32 Max: $48 Enterprise: Custom (Contact Sales) |
Starts at $19 Lite: $19 Essential: $29 Expert: $49 |
Starts at $29 Team: $29 Pro: $49 Pro Plus: $89 Business: Request a Quote |
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Free phone numbers |
UK, US, or Canadian number when you sign up |
Not available |
Free US phone number. |
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Call monitoring |
Unlimited recording, barging, & whispering |
Advanced (queuing, routing, tagging) |
Available in higher tiers |
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Bulk SMS |
Available on all plans |
Available on all plans |
Available in Pro and Pro Plus plans |
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Integrations |
More than 100+ integrations |
40 integrations |
75+ integrations |
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Unified callbox |
Access with every plan |
Doesn’t provide |
Doesn’t provide |
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Countries covered |
100+ |
140+ |
70+ |
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Call recording |
Available on all plans |
Available on all plans |
Available on all plans |
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Dialing tools |
Power dialer, Bulk SMS |
Power Dialer (Basic) |
AI-driven predictive dialer |
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Customer Support |
24/7 live chat, email, and quick response |
24/7 phone/chat, dedicated managers |
Email/ticked-based |
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Free trial |
Offers Demo |
14-day free trial |
14-day free trial |
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Mobile Application |
iOS and Android |
iOS and Android |
iOS and Android |
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Best for |
Budget global SMBs, |
High-volume call centers |
CRM sales teams |
Tired of Overpaying for VoIP?
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CloudTalk vs JustCall Comparison
CloudTalk
CloudTalk offers three main plans: Lite at $19/user/month (annual), Essential at $29, and Expert at $49, all with a minimum of 1 user except Expert (3 users).
These include unlimited US/Canada calls (fair use), free inbound/internal calls, 24/7 chat/email support, and add-ons like AI Voice Agents at $0.25/minute, with no setup fees or long-term contracts required.
JustCall
JustCall’s plans start at Team ($29/user/month annually), scaling to Pro ($49), Pro Plus ($89), and custom Business, with 1,000 outbound minutes/user, unlimited inbound (fair use), and two free numbers included.
A 14-day free trial offers full access, plus easy number porting and AI add-ons like transcription at $0.025/extra minute.
CloudTalk
CloudTalk wins on pricing transparency and flexibility, offering lower entry plans, unlimited US/Canada calls, and no long-term contracts.
However, compared to both, KrispCall can be a better option for small teams starting at $12 per user per month, looking for affordable plans with essential features included.
CloudTalk
CloudTalk features AI-powered tools like Smart/Power Dialer, click-to-call, voicemail drop, and unlimited concurrent calls, as well as automation such as IVR, skill routing, and workflows.
This coverage includes 160+ international numbers, porting from 50+ countries, toll-free options, SMS, WhatsApp, and performance analytics with real-time dashboards.
JustCall
JustCall offers AI tools like Voice Agent, dialers, analytics, and sentiment analysis for sales/support, with call management via IVR, queues, recording, and transcription.
It includes SMS/MMS/WhatsApp, 100+ integrations, number porting, global numbers, and mobile apps for seamless workflows.
Tie
CloudTalk and JustCall tie on core telephony features, offering essential call management tools such as IVR, call recording, queues, and basic analytics.
They also provide SMS/WhatsApp support and global number availability that meet most standard business communication needs.
CloudTalk
CloudTalk integrates seamlessly with key CRMs like Salesforce, HubSpot, and Zendesk, as well as tools such as Zapier, Intercom, and MS Teams, for automated call logging, SMS sync, and improved workflow efficiency.
It supports helpdesks (Freshdesk, Gorgias), sales platforms (Outreach, Salesloft), and custom automations via Make or Dataddo, with more like Shopify and monday.com coming soon.
JustCall
JustCall integrates with over 100 CRMs and tools like HubSpot, Pipedrive, Salesforce, Slack, and Zapier, enabling click-to-call, SMS automation, AI insights, and auto-logging of calls/texts.
It supports seamless workflows with helpdesks (Zendesk, Intercom), productivity apps (Google Workspace), and custom APIs/webhooks for broader connectivity.
JustCall
JustCall offers 100+ integrations with CRMs, productivity apps, and flexible APIs, while CloudTalk supports major CRMs and helpdesks but with fewer overall options.
CloudTalk
CloudTalk provides customer support through a contact form for inquiries, plus offices across Canada, the USA, the UK, Mexico, Germany, Spain, Portugal, Czechia, and Slovakia with dedicated phone lines.
All plans include 24/7 chat and email support, with phone support available; users praise quick responses and helpful onboarding assistance.
JustCall
JustCall offers customer support via email at help@justcall.io, a contact form for sales/demo requests, and 24/7 live chat with quick, helpful responses.
Users consistently praise the responsive team for resolving issues fast, often within 10-20 minutes, through chat, helpdesk calls, and a comprehensive knowledge base.
JustCall
JustCall edges out CloudTalk with consistently faster, highly responsive 24/7 live chat and support that users frequently praise for quick resolutions.
While CloudTalk also offers 24/7 chat, email, and phone support, JustCall’s support experience is generally rated higher overall.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall to simplify their calling, messaging, and team collaboration. Get powerful AI features, seamless workflows, and affordable plans built for growth.
Why KrispCall Wins Over CloudTalk and JustCall
KrispCall wins over CloudTalk and JustCall by delivering superior value at lower prices, with broader features and no hidden costs, making it ideal for budget-conscious SMBs.
Pricing
KrispCall's Essential plan starts at $15/user/month ($12 annually), significantly undercutting CloudTalk's $19 Lite and JustCall's $29 Team plans while including core features like unlimited recording and AI tools from day one.
This transparent structure avoids CloudTalk's calling bundles and JustCall's add-on fees, delivering maximum value for SMBs and startups without hidden costs or forced upgrades.
Global Coverage and Virtual Numbers
KrispCall provides local, toll-free, and mobile numbers in 100+ countries with easy porting in 3 days, outpacing JustCall's 70+ US-centric focus and CloudTalk's 140+ but higher-cost international bundles.
Businesses expanding globally benefit from bulk SMS and number sharing across devices at $4+ per number, ensuring seamless international operations without premium add-ons.
Effortless Integrations and Setup
With 100+ native integrations like HubSpot, Zapier, and Pipedrive, matching or exceeding JustCall's 75+ and CloudTalk's CRM-heavy list, KrispCall offers instant setup, free trial numbers, and no onboarding fees.
Here, users can port numbers quickly and scale via mobile apps, avoiding JustCall's UI lags and CloudTalk's 3-user Expert minimum.
Still Not Convinced? See Why People Love Us
Real reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
The “best” choice among KrispCall, CloudTalk, and JustCall depends entirely on your specific business needs, as each excels in different areas.
- CloudTalk is generally the strongest option for businesses focused on global communication, advanced automation, and scalability. It offers excellent call quality worldwide, robust AI features, and seamless, native CRM integrations.
- JustCall is a solid choice for small teams and basic calling/SMS needs where ease of use and affordability are key.
- KrispCall is a flexible, cost-effective option for teams that require a unified callbox and basic CRM integration but may lack the advanced features or reliability of the others.
KrispCall provides unlimited recording, barging, whispering, and Unified Callbox on every plan; CloudTalk offers advanced queuing/tagging; JustCall restricts monitoring to higher tiers.
Yes, KrispCall support is more reliable than JustCall’s and CloudTalk’s, as it provides 24/7 chat with 99.99% uptime.
