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CallHippo vs Dialpad
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CallHippo vs Dialpad
Struggling to choose between CallHippo’s affordable system and Dialpad’s AI-powered platform? Go through our detailed comparison of each alongside KrispCall to find the perfect match for your business.
Callhippo
CallHippo is a cloud-based virtual call center software founded in 2016. The platform emerged as a cost-effective alternative to legacy phone systems, offering virtual phone numbers and essential calling features without the complexity or premium pricing of enterprise solutions.
CallHippo’s primary strengths lie in its global number coverage across 50+ countries, along with international business expansion features like 2FA, a free WhatsApp Business API, call forwarding, IVR, call recording, and AI reports/analytics.
CallHippo is best suited for small to medium-sized businesses, startups, and remote sales teams that need reliable international calling capabilities. Businesses seeking a simple phone with a decent CRM integration and responsive custom support will find CallHippo’s simplified approach a solid fit.
Dialpad
Dialpad is a cloud-based VoIP call center solution that provides voice, video, messaging, and contact center capabilities. Founded in 2011, Dialpad was built to modernize traditional phone systems by moving them fully into the cloud and layering in real-time artificial intelligence.
Dialpad’s biggest strength is its built-in AI capabilities, which offer real-time call transcription, live coaching prompts, sentiment analysis, and post-call summaries. It’s true-cloud architecture ensures exceptional call quality and reliability, while its mobile-first design makes it equally powerful whether users are at their desks or working remotely.
Dialpad is best suited for small to mid-sized businesses, remote-first teams, and growing enterprises that want an all-in-one, cloud-native communications system without the complexity of hardware setup. Companies looking to replace legacy phone systems witha flexible, app-driven solution often find Dialpad a strong fit.
CallHippo vs Dialpad vs KrispCall:
Head-to-Head Comparison
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Annual price overview |
Starts at $12 |
Starts at $19 |
Starts at $15 |
Free virtual number |
One free local/mobile number from the UK, USA, or Canada upon signup |
1 phone number per user |
1 local number |
Global coverage |
100+ countries |
50+ countries |
160+ countries |
Max callers in queue |
The user can define max queue numbers according to their needs |
Not mentioned; need to contact the sales team |
Up to 50 callers |
Number porting |
Available in all plans |
Available in all plans |
Available in all plans |
Non-VoIP number |
Available (US only) |
Does not offer |
Does not offer |
Voicemail |
Available in all plans |
Available in all plans |
Visual voicemail available in all plans |
Mobile application |
iOS and Android |
iOS and Android |
iOS and Android |
Customer support |
24/7 human support across all plans; dedicated account manager in Enterprise plan |
24/7 support is only available in the Ultimate+ plan |
24/7 web & chat support; phone support from Pro+ plans |
Call queues |
Available in all plans |
Available in higher-tier plans only |
Available from Pro+ plans |
Call forwarding |
Available in all plans |
Available in all plans |
Available in all plans |
Noise cancellation |
Available in all plans (Coming Soon) |
Available in higher-tier plans |
Available in all plans |
Call recording |
Available from Advance plan |
Available from Professional plan |
Available |
Power dialer |
Available from the Advance plan |
Available on higher tiers, such as the Enterprise plan. |
Available in Dialpad Sell plan and above |
New lead alerts |
Included in all plans |
Does not mention this feature |
Included in Pro or Sell plans |
Best for |
Small to large companies with remote or hybrid teams |
Budget-conscious startups and small businesses needing basic international calling functionality |
Small and mid-sized companies working remotely |
VoIP Bills Stacking up?
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CallHippo vs Dialpad Comparison
Callhippo
CallHippo offers budget-friendly pricing: $19/user/month annually ($25 monthly) for the Starter plan, $29/user/month annually ($39 monthly) for the Professional plan, and $45/user/month annually ($55 monthly) for the Ultimate plan.
The entry-level pricing makes it one of the most affordable virtual phone systems, though some advanced features are available only on higher tiers.
Dialpad
Dialpad starts at $15/user/month annually ($27 monthly) for the Standard plan, $25/user/month ($35 monthly) for Pro with AI features, and custom Enterprise pricing.
While base pricing appears competitive, accessing Dialpad’s signature AI capabilities requires the Pro tier or higher, and full contact center functionality demands heavy investment.
Dialpad
Dialpad wins on entry-level affordability with its Standard plan at $15/month compared to CallHippo’s $19/month.
However, KrispCall beats both at $12/user/month with comprehensive contact center features included.
Callhippo
CallHippo provides solid calling essentials, including power dialer, call forwarding, call recording, IVR, voicemail drops, call analytics, and SMS capabilities. It offers unlimited calling minutes in the US or Canada, call logs, and basic reporting dashboards.
However, it lacks advanced AI capabilities, video conferencing, and unified messaging, keeping the focus strictly on voice communications.
Dialpad
Dialpad delivers a comprehensive unified communications suite featuring voice, video, and messaging, plus advanced AI-powered tools such as real-time transcription, sentiment analysis, live coaching, and automated post-call summaries.
Dialpad’s Voice Intelligence technology provides conversational insights to businesses that CallHippo simply can’t match.
Dialpad
Dialpad dominates with its AI-first approach and unified communications ecosystem that extends far beyond basic calling.
Callhippo
CallHippo offers integrations with popular CRMs and business tools, including Salesforce, HubSpot, Freshdesk, Slack, and Zapier. The integrations cover essential functionality like automatic call logging and contact syncing.
While the integration library is smaller than competitors, it includes the most commonly used platforms, and setup is straightforward through CallHippo’s marketplace.
Dialpad
Dialpad provides 50+ native integrations with major enterprise platforms, including Salesforce, Google Workspace, Microsoft 365, HubSpot, Zendesk, and Slack, as well as APIs for custom integrations.
The Google integration is particularly deep, given Dialpad’s origins, with seamless connectivity to Calendar, Contacts, and Gmail.
Tie
Both platforms offer a similar number of integrations, covering the essential CRM and business tools most companies use.
However, KrispCall offers 100+ integrations with easy setup and deeper CRM synchronization across a broader range of platforms.
Callhippo
CallHippo offers 24/5 support (weekdays only) on all plans, with phone support limited to higher tiers. But users consistently praise the support team’s responsiveness and helpfulness.
The knowledge base is comprehensive with video tutorials, and dedicated onboarding assistance helps new users get started quickly without technical bottlenecks.
Dialpad
Dialpad offers 24/7 live chat, a community forum, and a knowledge base. Phone support is available with Pro+ plans, and priority routing is exclusively for Enterprise customers.
While documentation is extensive and the AI-powered help center is useful, many users report slower response times on lower tiers and inconsistent support quality.
Tie
CallHippo offers superior support quality, consistently praised responsiveness, and helpful agents. While Dialpad offers 24/7 live chat across all plans, providing round-the-clock assistance that CallHippo can’t match.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall to simplify their calling, messaging, and team collaboration. Get powerful AI features, smooth workflows, and affordable plans built for growth.
Why KrispCall is a Better Choice than CallHippo and Dialpad
KrispCall surpasses CallHippo and Dialpad with its budget-friendly rates, intuitive, full-featured VoIP system, and effortless onboarding and migration, making it ideal for companies of all sizes.
Cost-Effective Plans
KrispCall delivers enterprise-grade functionality starting at just $12/user/month. Unlike costly contact center add-ons or premium-tier requirements, KrispCall bundles advanced call management, analytica, and automation into every plan.
KrispCall offers straightforward packages that grow with your needs, ensuring you pay only for features you use, without unexpected charges eating into your budget.
Global Phone Numbers in 100+ Countries
Access local, toll-free, and mobile virtual numbers across 100+ countries with KrispCall. Whether you’re establishing a presence in New York, London, or Tokyo, getting started takes minutes.
This extensive coverage surpasses many alternatives, enabling seamless international expansion without physical infrastructure or costly international calling plans.
All-in-One Contact Center Platform
KrispCall delivers comprehensive call center functionality, including intelligent call routing, IVR, real-time analytics, CRM integrations, and team collaboration tools. Everything you need to manage customer communications efficiently lives in one unified platform.
KrispCall offers intuitive dashboards that help you gain actionable insights to optimize performance and enhance customer satisfaction.
Still Not Convinced? See Why People Love Us
Honest reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
There’s no single best solution as the right choice depends on your specific business needs. KrispCall excels with affordable pricing, extensive global coverage in 100+ countries, and comprehensive all-in-one features. CallHippo offers simplicity for small teams, while Dialpad provides strong AI capabilities.
KrispCall starts at $12/user/month with enterprise features included. CallHippo and Dialpad often require higher-tier plans or additional fees to access advanced call center tools, analytics, and integrations.
Yes, KrispCall provides instant access to local, toll-free, and mobile virtual numbers in over 100 countries with same-day activation. You can establish local presence globally, port existing numbers seamlessly, and share numbers across teams.
For a small team, Dialpad usually starts around $15/user/month, while CallHippo’s basic plans can start lower or even free for very limited use, but practical business plans typically begin higher, so CallHippo can sometimes be cheaper initially, though overall costs depend on which features you need.
CallHippo is primarily focused on voice and messaging, and its core plans don’t prominently include built-in video conferencing like dedicated meeting tools, you’d generally need a separate solution or integration for full video meetings. (No direct official video conferencing mention on core pricing pages/reviews.)
