ways to improve your business communication
  • admin
  • Last Updated: 14 Dec 22
  • 9 min read

10 Ways To Improve Your Business Communication

  • admin
  • Last Updated: 14 Dec 22
  • 9 min read

Communication is key to business success. It is crucial to a business’s profit margin and reputation.

No matter who you’re talking to, whether it’s your boss, your colleagues, or your customers, the way you present yourself, the way you speak, and the way you write will impact how you are perceived and the message you want to convey.

Having good communication skills can make you popular with your peers, make you valuable to your superiors, and make you loved by those who follow you.

How then can you make use of them to maximize your potential? The following tips will help you become a better communicator at work.

Ways to Improve your Business Communication

There are no hard and fast rules that help to improve your business communication right away. But the following tips will surely help you take your communication skills to the next level.

1. Communicate face-to-face

Communication that takes place face-to-face involves witnessing the other party’s actions during the talk. Seeing and interpreting body language and facial expressions improves communication since both speakers and listeners can see each other.

Since several years ago, companies have used email as their primary method of communication. Relationships with coworkers can be negatively affected by electronic communication. Communication via electronic means is often misunderstood, regardless of good intentions.

When communicating face-to-face, we can better decipher meaning from nonverbal cues such as gestures and facial expressions.

A recipient can get the wrong idea without gestures or smiles. It is a good idea to call or visit your coworker frequently if you have important things to say to them.

2. Be a Good Listener

It is the failure to listen that kills business communication. It is imperative to have an open mind to accept, understand, and provide solutions. It’s easy to confuse listening with being silent, but that doesn’t mean you’re really listening just because you’re not talking.

Tune into what others are saying instead of listening to your own internal dialogue. To be sure that both you and the other person are paying attention, repeat what you have heard.

Focus on what is being said by using active listening techniques and turning off your internal dialogue. If you don’t understand the speaker, repeat it differently. Use body language, gestures, and facial expressions to demonstrate an interest in others.

3. Be Attentive

Many of us struggle to distinguish listening from paying attention. This simple and easy tip often goes overlooked by employees. Be attentive and take mental notes when conversing with someone to not simply listen to what they say.

Whenever you receive an email regarding a team issue, please do not ignore it. You can search for the major details hidden in the message sent to find the issue. It would be best if you lent an ear to a team member who is airing a complaint. Make sure you pay attention.

4. Ask questions

These factors strongly influence your ability to receive feedback, demonstrate listening skills, confirm understanding, and give respect. Questioning is an excellent tool that should be used often. If you are unsure about something, seek confirmation.

It is up to you to ask for feedback from the other person. A two-way business communication strategy begins with listening and following up with relevant questions.

You can confirm that you understood the other person by asking questions and showing that you listened.

Using questions can also help you gather additional information and understand what’s being said. If you ask a question, make sure it relates to what you heard. It would be best if you did not inquire about a completely different topic.

5. Be clear and confident

A key aspect of workplace communication is the exchange of information. If you do not communicate accurately and clearly, you may instead cause confusion. Make sure that you communicate the precise information to all the right people at the correct time.

Effective business communication relies heavily on clarity. It is important to understand exactly what one is trying to communicate when writing or speaking. It is better if you clearly understand what you speak about and want to explain since most meetings are short and time-bound.

Another important aspect that needs to be combined with clarity is confidence. Speaking with conviction is one of the most effective ways to portray conviction. Ensure you show a willingness to share knowledge and experience with all members of the team. This will certainly increase team trust and confidence.

Engaging people in the conversation is the best way to keep them interested. A better understanding of business communication skills is required for this engaging technique.

6. Communicate verbally and non-verbally

It is impossible to have open communication if everyone does not look each other in the eye and clenches their jaws. Despite the words not being loud enough, this is an angry rage being expressed through nonverbal signals.

Non-verbal communication is a major part of communication, and hence if you want to communicate better at the office, you must use and understand gestures and postures. Ensure that the messages you send verbally are harmonious with the ones you send nonverbally.

In addition to your verbal statements, ensure that your nonverbal gestures support your words if you want to convey approval to your coworker. The conversation flows more smoothly if nonverbal feedback such as nodding when talking is present and open body posture.

7. Practice

Communication mastery doesn’t happen overnight, even for the greatest orators. Business communication skills can be improved with patience and practice. You can gain the skills you lack by identifying the skills you lack.

You should practice typing business letters to yourself if you wish to boost your digital communication skills. You can learn how professionals communicate by attending your local business association seminar. Improve your public speaking skills by joining an organization.

Once you have gained the confidence and know-how to communicate with individuals across the business, you will be qualified to communicate with others.

8. Avoid making a quick assumption

The greatest barrier to effective communication in the workplace is missed signals and pre-formed assumptions.

It would be best to assume that a slacker or a clueless worker is a slacker when they don’t perform well in an area where you expect them to excel. Rather, ensure that the issue is discussed in a non-confrontational manner.

In asking an employee how they are doing, you could learn they are moving and have been having trouble staying focused or needing to de-prioritize something since they are not used to juggling six projects simultaneously. You are more likely to communicate when you have your ears open.

9. Diplomatically resolve conflicts

You should speak with someone about something they misunderstood as soon as possible if you feel they misunderstood you. By doing this, unnecessary resentment can be avoided, and productivity can be increased. Handle a minor disagreement immediately to prevent it from becoming a problem.

If you are dealing with a conflict, first be patient and try to avoid personal attacks. Consider the other person’s perspective by asking questions and listening carefully to their responses. Having everyone on board will help you reach an acceptable resolution.

Your goal should be to develop an environment where people feel comfortable talking to you about their problems. As a manager, your task is to seek and find solutions to problems with an open mind and without taking a judgemental approach.

10. Follow up on expectations and remain consistent

After a conversation, most people believe communication ends. On the contrary, communication never ends. Businesses depend on feedback to close the communication loop. Feedback is the reaction or response that follows a communication.

Your company must be able to collect and disseminate feedback effectively to communicate effectively. We should accept not only top-down feedback but also give both ways of feedback.

The key to improving workplace communication is to provide positive feedback.

As well as improving your reputation, open communication can also improve your relationships. The key to effective communication is having a positive attitude at work, which will lead to people responding to you more favorably.

Final Thought

There is more to communication than just relaying information. Communication is the most effective means of engaging people and achieving your business objectives. It can increase productivity, improve employee morale, reduce workplace conflict and improve employee morale.

Businesses of all sizes need to examine communication methods to maximize the channels they send and receive messages, develop a culture to encourage feedback and professional growth, and reinforce positive communication skills among their employees.

Good communication is crucial for gaining new customers for your business. At the same time, good communication is also a great way to avoid losing your existing clients and customers.

In the modern technology-advanced society, communication is often overlooked. But in reality, it’s pivotal for a business to survive and thrive.

Although face-to-face communication is the best way to interact, it’s not always feasible to physically meet the person. For digital communication, a telephone conversation often works best.

And for business communication, using KrispCall would be a superior option. It comes jam-packed with business communication features that can help you establish conversation and maintain a good relationship with your clients.

It also helps to segregate your office and personal calls so you won’t have to worry about receiving business calls after office hours. You can even share your number with your team to ensure a better customer experience.

The availability of call recording, customized phone greetings, automatic call distribution, and skill-based routing features make it more useful in the business environment. Furthermore, to help you manage a good relationship with your foreign clients, you can even purchase international numbers quickly and conveniently.

Not just in terms of features, KrispCall is equally compelling when it comes to the price. The subscription packages are affordable so it won’t cost you an arm and a leg to maintain business communication with your clients.

If you are willing to explore the features before making the purchase, you can do that as well. KrispCall is offering a Schedule Free KrispCall demo now, so if you are a first-time user, you are in luck.


Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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