Cloud Phone
Best Cloud Phone System With Advanced Telephony Features
Make calls, send texts, and manage your interaction from anywhere, on any device. Upgrade your phone system with KrispCall’s virtual cloud phone solution and take full advantage of advanced telephony features tailored to your needs.
Best Cloud Phone System With Advanced Telephony Features
Make calls, send texts, and manage your interaction from anywhere, on any device. Upgrade your phone system with KrispCall’s virtual cloud phone solution and take full advantage of advanced telephony features tailored to your needs.
Get a Virtual Number
Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.
Businesses constantly seek innovative solutions to stay connected seamlessly. And as of now, POTS are barely working within the frameworks of this digital age; they are now becoming old relics.
Meanwhile, cloud phone systems with advanced features have reshaped telephony by offering a dynamic and feature-rich solution for businesses of all sizes. What’s more, with a cloud phone system, you get what you want, have access to resources for efficient telephony, and focus on what truly matters—driving your business forward.
So, let’s learn the intricacies of cloud phone systems, how they work, what their benefits are, and discover the best-in-class ones that can redefine the way you carry out conversations and drive your business to new heights of success.
What is a Cloud Phone?
A cloud phone, also known as a cloud-based phone system or virtual telephony system, is a phone service that operates over the internet rather than traditional phone lines or on-premises systems. It allows users to make and receive phone calls over the Internet as this system leverages Voice over Internet Protocol (VoIP) technology to transmit voice calls as data packets across the Web.
A cloud phone is a cost-effective, scalable, and feature-rich phone system that offers businesses a modern and flexible communication solution. Additionally, these solutions can improve efficiency, productivity, and customer satisfaction while reducing costs and simplifying call management.
How does Cloud Phone Work?
Cloud phones work by converting your voice into digital data packets during a call. This is done through a process called analog-to-digital conversion.
Then, instead of traveling through traditional phone lines, these digital packets travel through your internet connection. Upon reaching the servers of the cloud service provider, these data packets are processed. And then, the provider’s servers handle the call routing and undertake the reverse process, converting the digital signal back into an analog format recognizable by the receiving party.
This efficient process ensures seamless communication over the Internet, allowing for clearer and more reliable voice transmission.
A cloud phone system can be accessed via an Internet connection, from any location, and on any device, such as IP phones, desk phones, mobile phones, or even laptops and tablets using softphone apps.
Virtual Cloud Phones vs. Traditional Phones (POTS)
Virtual Cloud Phones |
Traditional Phones (POTS) |
|---|---|
| Relies on the Internet for calls (VoIP) | Relies on physical phone lines |
| Generally cheaper, with flat-rate plans and bundled features | It can be expensive, with per-minute charges and limited features requiring extra fees |
| Calls can be made and received from any device with internet access | Calls are restricted to the physical phone and location |
| Easy to add or remove phone lines as needed | Adding or removing phone lines requires contacting the phone company and may involve installation fees |
| Often includes advanced features like call and voicemail transcription, call transfer, and audio conferencing. | Limited features, typically just voicemail and caller ID |
Benefits of using Cloud Phone For Individuals, Businesses & Call Centers
Better Cost Efficiency
Access to Advanced Functionalities
Mobility & Remote Work Capabilities
Ease of Use and Management
Integrations with Business Apps
Global Reach
Cloud Telephony
International Phone Numbers
Get local phone numbers from over 100 countries to establish a local presence abroad with no more changing phone numbers when you move and additional charges.
Global Calling
Make calls to any phone number worldwide directly through KrispCall at competitive rates and eliminate the need for multiple service providers or plans.
SMS Text Messages
Send and receive text messages to other phone numbers directly through KrispCall for quick asynchronous conversations beyond voice calls.
Multimedia Messaging
Share photos, videos, and other media content along with text messages for a more engaging experience and further enriching interactions.
Calls on Hold
Place active calls on hold to gain additional time to multitask, such as checking information or handling other calls without ending the current call.
Voicemail
Never miss a call with voicemail that captures messages when you're unavailable to answer. Retrieve them later through alerts or notifications.
Call Recording
Record phone conversations for future reference, documentation, or quality assurance purposes to ensure that important discussions are captured accurately.
Call Blocking
Block unwanted calls from specific numbers from reaching you, effectively filtering out unwanted calls such as spam or nuisance calls.
Number Porting (BYOC)
Bring your existing business phone number to avoid disruptions for clients/customers and make your telephony system more affordable.
Unified CallBox
Aggregated Telephony Log
View and manage all your calls, voicemails, messages, and other telephony functions from one centralized interface.
Call Notes
Attach specific notes or annotations to particular calls so you have context or reminders for future reference or follow-up actions.
Contact Tagging
Categorize or label contacts with tags or keywords for easy organization and easy retrieval for targeted interaction or management purposes.
Advanced Filters
Narrow down your search results using specific criteria to pinpoint the exact conversation for efficient navigation and retrieval of relevant information you need.
Open & Closed Communications
Designate certain conversations as open for collaboration or closed to keep track of their status and avoid confusion, giving you more control.
Search in Conversation
Search for specific keywords or phrases within ongoing or message threads for faster information retrieval.
Pin Messages
Pin important messages or conversations to the top of your interface, making them easy to access and visible among other conversational activities.
Do Not Disturb (DND) Mode
Temporarily disable incoming calls or notifications, so you have uninterrupted, focused work time or privacy during designated periods.
Internal Message Thread
Engage in threaded conversations within a designated group or team to promote internal collaboration and streamlined discussions within your organization.
Call Management
Call Forwarding
Redirect incoming calls to another phone number, voicemail, or device for better call management and handling.
Live Call Transfer
Transfer an ongoing call to the most suitable agent or department in real-time to facilitate seamless dialogue and address customer inquiries efficiently.
Simultaneous Ringing
Have your calls ring on multiple phones simultaneously to increase the chance of someone answering quickly and minimize missed calls.
IVR Phone Tree
enable callers to navigate through a menu of options using their keypad or voice commands to direct them to the right department or agent and efficient call routing.
Custom Greeting Messages
Record or upload personalized greeting messages for callers to hear when they reach their voicemail or IVR system to accentuate professionalism and branding.
Call Listening
Silently listen in on live calls for coaching or quality assurance purposes without the caller or agent knowing.
Call Whispering
Speak privately to an agent while the call is live to provide assistance without being heard by the caller in order to enhance customer service and satisfaction.
Call Barging
Join a live call conversation directly and interact with both agents and callers to help clarify details, answer questions, and close deals.
Voicemail To Email
Receive voicemail messages as email attachments with audio files for convenient access and management.
Voicemail Transcription
Get voicemails transcribed into text format automatically to allow for quick reading and reviewing of messages without listening to the audio.
Number Sharing
Share a single phone number with multiple users to make and receive calls using the same number and centralize call management.
Multiple Phone Numbers
Have multiple phone numbers associated with a single account to facilitate separate lines for different departments, locations, or objectives.
Enterprise Features
CRM Integration
Integrations with top CRM systems to facilitate personalized customer experiences, streamlined workflows, and synchronized data.
Bulk SMS
Send mass SMS messages to a large group of recipients simultaneously for efficient interaction when working on marketing campaigns, announcements, or reminders.
SMS Forwarding
Forward and route incoming messages to designated recipients or systems to ensure timely response and efficient handling of requests or inquiries.
Call Analytics
Gain valuable insights into your call data, such as call volume, duration, and other metrics, to identify areas for improvement and optimize call center performance.
Google Chrome Extension
Bring telephony functionalities directly within the Google Chrome browser interface for easy interactions while using web-based applications or browsing.
Developer API (Coming Soon)
Access telephony functionalities through APIs for customization, integration with other systems, and the development of tailored solutions to meet your specific business needs.
Pros and Cons of Virtual Cloud Phone Systems
Pros
Cons
20 Best Cloud Phone Systems That Provides Cloud Telephony Services
1. KrispCall
Having been trusted by thousands of companies and individual users worldwide, KrispCall is a near-complete cloud phone system and call center software that has all the features and functionalities that modern businesses look for. It is a virtual phone system that is designed to be reliable and affordable. Additionally, KrispCall’s virtual system is one of the most robust and trustworthy ones out in the market.
KrispCall’s cloud phone system is equipped with one of the most comprehensive sets of advanced VoIP features and has the functionality to match all kinds of business telephony needs. KrispCall stands out as the leading cloud phone system for its focus on simplicity, affordability, and scalability, offering an easy-to-use interface with the best security.
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2. RingCentral
RingCentral is one of the biggest names whenever discussing cloud phone systems. It brings AI capabilities with its solution, which also comes with a wide range of features and functionalities. It is trusted by many businesses who themselves are leading service providers.
It provides businesses with a reliable and high-quality VoIP communications platform that has a range of advantages. Additionally, it is a flexible, mobile, and powerful telephony system that can be easily customized and managed by any user from anywhere.
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3. Nextiva
Nextiva offers a comprehensive cloud phone system that is highly rated and trusted by thousands of businesses worldwide. It is a cloud phone solution that has an AI-powered conversational system that integrates all channels of interaction and allows users to create personalized experiences across each of those.
Being a well-established player in the cloud phone system market, Nextiva is one of the names to be reckoned with. That is because its VoIP system is robust in terms of functionalities, secure, reliable, and can be used by enterprises of all types to streamline their telephony.
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4. Vonage
Vonage offers a comprehensive cloud phone system that provides businesses with a range of communication features, flexibility for remote work, and cost savings. It is one of the few providers that is trusted and used by major, trusted businesses, making it a staple in the realm of cloud phone systems.
Vonage provides unified communication and contact center solutions that are together known for their quality, reliability, and cost-effectiveness. Additionally, its system is packed with features that are strengthened by AI and is designed to provide a solution for businesses so that they can manage, customize, and monitor their phone systems in real time.
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5. 8×8
Trusted by many big companies, 8×8 is a cloud phone system that brings the capabilities of a unified communication service along with it. 8×8 has been recognized as a market leader by many organizations for its intelligent, reliable, secure, and dependable solution.
8×8’s cloud phone system is a powerful and versatile platform that offers a range of features and benefits for businesses of all sizes. Furthermore, its ability to support unified, seamless communication across different devices and locations makes it one of the best cloud phone systems with advanced features.
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6. GoTo Connect
Built by GoTo, GoTo Connect is a cloud-based phone system and customer engagement software that is built on the concept of modernizing and centralizing conversations. It can be used by individuals and businesses for basic telephony and for more advanced applications. GoTo Connect offers a full-featured solution that can be used on all types of devices.
It is particularly well-suited for remote and hybrid office settings, as well as businesses that carry out internal IT services. With its robust features, flexible access, and security measures, GoTo Connect is a strong choice for companies seeking a nearly complete phone system.
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7. Ooma
Ooma is a versatile and sophisticated virtual phone system that provides unique and separate solutions for business and residential usage. Ooma’s cloud phone system stands out for its high quality, portable service accessible via mobile apps and flexible device configurations that accommodate different user needs and office setups.
Ooma’s cloud phone solutions are capable enough to meet all business telephony requirements and have an array of advanced telephony features. Additionally, they are cost-effective, scalable, easy to set up, and reliable, making them a top choice for businesses looking for efficient and modern communication solutions.
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8. Dialpad
Dailpad is an AI-powered virtual phone system that is created around the ideas of connecting teams, building ROI, and supporting customers. Like a typical cloud phone system, it is also a flexible, scalable, and cost-effective solution for businesses of all sizes.
Dialpad’s UCaaS solution takes this one step further by streamlining business communications, allowing users to manage everything from a single dashboard. Additionally, it is equipped with a range of advanced features and integrations, making it a powerful tool for businesses of all sizes.
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9. Intermedia Unite
Intermedia Unite is a cloud-based phone system that is designed with the unique telephony needs of businesses as a priority. It helps businesses lower costs, simplify call management, and increase employee productivity. Its solution also has a user-friendly interface and offers seamless integration with many popular apps and CRMs.
It is a UCaaS provider that can be used on desk phones, laptops, and mobile phones, be integrated with contact center solutions, and provide users with a wide array of advanced telephony features.
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10. Aircall
Aircall is a virtual phone system that positions itself as the ideal integrated business phone system for teams that deal with sales and customers. It is a flexible and scalable communication solution that offers a range of features tailored to modern businesses. Like most solutions, it is also easy to set up, integrates with popular productivity and helpdesk tools, and scales seamlessly.
The system is known for its user-friendly interface and is designed to be adaptable as technology continues to advance, ensuring that businesses can stay up-to-date with the latest communication innovations.
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11. Phone.com
Phone.com offers a cloud-based phone system designed to be used by individuals and businesses of all sizes and types. It offers features typically found in enterprise-level phone systems but at a price point that is affordable for small businesses and startups.
What sets Phone.com apart from the rest is that it is easy to use, robust, versatile, feature-rich, secure, and is especially good for growing businesses.
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12. eVoice
Owned by J2 Global, eVoice is a cloud-based virtual phone system designed to help small and medium-sized businesses streamline communication with customers. The eVoice system is designed to be easy to use, with a cloud-based interface that allows users to conduct call management easily.
It offers a variety of features, is affordable and customizable, and can be used to improve telephony. Additionally, eVoice is a good option for businesses that are looking for a simple and affordable way to improve their communication.
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13. Grasshopper
Grasshopper is a popular business cloud phone system that is designed for entrepreneurs and small-scale businesses. With it, users can set up a dedicated phone system by acquiring virtual phone numbers that come along with a bunch of advanced telephony features that can enhance and streamline business telephony and customer interactions.
Grasshopper offers affordable pricing plans and 24/7 customer support and has many positive reviews for its ease of use and a solution that is tailored for startups and small businesses.
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14. JustCall
JustCall is also among the many recognized cloud phone systems that are trusted by many businesses worldwide. It offers an AI-powered solution that is built especially with customer service in mind. It is designed to assist cross-functional teams in winning customer interactions and enabling them to interact across channels and automate workflows.
With JustCall, users can get virtual numbers, features to manage telephony, and functionalities that can be used to increase sales conversions, collaborate as a team, work from anywhere, save money with scalable solutions, and sound professional.
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15. Talkdesk
Talkdesk is a cloud-based phone system and contact center software that is built to work with AI. It is a flexible and innovative platform that enables its users to leverage its AI capabilities to drive exceptional customer outcomes and modernize customer service. It offers numerous features, solutions, and integrations that empower businesses to enhance their telephony.
Talkdesk’s cloud phone system is cost-effective, scalable, reliable, and flexible. Additionally, it is feature-rich and powerful enough to help businesses develop a great customer experience, improving the efficiency and performance of their agents.
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16. RingOver
RingOver is almost an all-in-one cloud-based phone system that comes along with a comprehensive set of VoIP features that can improve various aspects of your business telephony. Like other advanced cloud phone systems, it also offers native integration with many popular CRMs, as well as APIs and webhooks for syncing with custom-built CRMs.
RingOver’s cloud phone system is also designed to be scalable. That means businesses can scale it as they grow, resulting in a more cost-effective solution. Additionally, RingOver integrates with various CRM and productivity software programs that can streamline workflows.
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17. Avoxi
Avoxi is a cloud-based phone system and call center software that is user-friendly, affordable, and effective. It is designed to cater to the needs of businesses of all types of various needs and is very good at doing so. It is designed to streamline customer service operations, is highly customizable, and can be integrated with helpdesks, CRM, and other tech platforms easily.
Avoxi’s solutions come along with a range of essential and advanced features and are incredibly simple to set up. And it has received positive reviews from customers, with users praising its ease of use, affordability, and customer support.
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18. Mitel
Positioned as one of the many enterprise UC leaders, Mitel is a cloud phone system that brings the expertise and experience of over 50 years to translate its users’ unique communication needs into successful outcomes. Mitel’s virtual phone system is built for the business ecosystem and has the flexibility to meet all kinds of expectations.
MightyCall’s flagship cloud product, MiCloud Connect, is a powerful system that brings all telephony aspects into a single interface. The system is designed to be integrated with popular CRM tools and can streamline telephony and collaboration of the businesses using it.
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19. MightyCall
MightyCall is a cloud phone system provider that provides virtual phone numbers to businesses. It is among the most well-known ones and offers a feature-rich, flexible, and powerful system that is suitable for all kinds of usage. MightyCall also has to offer a full-fledged call center solution that is specially designed for small and mid-sized businesses.
MightyCall prides itself on its commitment to providing a clear and effective communication solution that is tailored to businesses and their varying needs. They are confident that their solution is to be put as more than a tool, as it can be said to be a partner that helps streamline user’s daily telephony.
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20. 3CX
3CX is a cloud phone system that offers a robust and fully equipped telephony solution of various types for businesses of all sizes. Businesses seeking to improve their communication and collaboration capabilities can take advantage of 3CX’s comprehensive solution. Additionally, it is designed to provide flexibility and scalability, allowing users to interact from anywhere at any time.
3CX boasts about being more than just a cloud phone system. It brings itself as a comprehensive communications platform that includes telephony, video conferencing, live chat, SMS, and integrations with CRMs, Microsoft Dynamics 365, and Microsoft Teams.
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Upgrade Your Telephony With The Best Cloud Phone System With Advanced Features
Experience seamless telephony and grow your business with our advanced cloud phone system today!
Frequently Asked Questions
Yes, cloud phones are secure as they are developed to provide better data security than traditional phones.
Hosted VoIP phone systems, On-Premise cloud phone systems, cloud PBX Phone systems, and WebRTC are the main types of cloud phones.
A common example of cloud telephony is a business using a service like KrispCall for their phone system. With it, they can make and receive calls from any device with an internet connection and access to other advanced VoIP features.
Cloud phone systems typically cost between $10 and $150 per user per month. However, the actual cost can vary depending on a few factors like the features, contract terms, services required, or other additional costs.
To use a virtual cloud phone, you need to select a provider and sign up for an account. Then, you must choose a subscription plan and a phone number, customize features, download the app, or access the web interface to use it and make and receive calls through it.
Yes, you can upgrade your current phone system to a cloud phone service.
To make the switch, you’ll need to research different cloud phone service providers to find one that fits your needs and budget. Once you’ve selected a provider, they will typically guide you through the setup process, which involves porting your existing phone numbers to the cloud service and configuring your new phone system.
You can use landline numbers through cloud phone services for better flexibility. You can use your existing landline phone number with a cloud phone service by porting it and then using it to make and receive calls and other functionalities through the cloud service, not your physical landline. However, it’s important to note that while landline numbers can be utilized within cloud phone services, they cannot be directly used with Plain Old Telephone Service (POTS) devices as they rely on telephone lines and are incompatible with cloud-based communication systems.
Yes, cloud phone services can work on mobile phones. They typically function through a mobile app offered by the cloud phone service provider. Using that app, you can make and receive calls and texts and access other features – all using your cloud phone number.
Cloud phone backup automatically stores your data—contacts, activity, conversations, documents—securely on cloud servers. You don’t need to manually sync your information; it syncs automatically. Additionally, all the data can be accessed from anywhere, on any device, and it provides the security of knowing that your data is secure and readily accessible.
VoIP and cloud-based phone systems are practically the same, both using internet calls. Cloud-based systems, however, are like full-featured systems built on the VoIP framework. And cloud phone systems offer extra features and functionalities for call management and CRM integration with lower upfront costs and easier scaling for businesses.
KrispCall for Multiple Platforms
Stay connected no matter where you are. KrispCall is your constant companion, available on iOS, Android, as a WebApp, and Google Chrome Extension.
