Best Softphone Apps for Small Business in 2023 (+ How to Guide)

Softphone mobile apps are becoming an inevitable choice for business communication. Today, sticking to a landline phone means risking obsolescence in a dynamic and competitive market.

But upgrading to a softphone is no easy task. There are many options in the market, each with unique benefits and price points. So how to find the best softphone app for your small business?

Before we head over to that, let’s find what actually is a softphone app.

What is a softphone?

A softphone is an app or a software application, which allows you to make and receive calls via the internet. In order to make such calls, internet-connected devices like desktops, tablets, and smartphones can be used.

Using such apps, users can make and receive calls all around the globe through VoIP (Voice over Internet Protocol). But not all VoIP service providers offer their service via a desktop or mobile.

Some of them provide their full-fledged services via a web application. They are known as web phones.

A softphone is not just limited to calls. In addition to the generic features offered by regular desk phones, softphone encompasses a multitude of additional handy features.

So these days, a softphone has not just been a desk phone replacement but also a complete business telephony and call center solution.

5 Best Softphone Apps for Small Business in 2023

If you’re looking for the best softphone apps for your small business, you’re in luck. There are a number of great options to choose from, each with its own unique set of features.

Here are the top five softphone apps for your business:

1. KrispCall

KrispCall is one of the most affordable softphone mobile apps for business available on the market. KrispCall provides niche solutions such as sales automation systems and more comprehensive solutions like contact center software at reasonable prices.

KrispCall also has a user-friendly dashboard for enhancing both team and client communication. They provide a range of solutions for both small and large companies.

The only downside is you can’t access one-solution services such as website calls, instead, you subscribe to more rich-feature packages.  

2. Grasshopper

Grasshopper is built for small businesses and startups. The set-up process is simple, and it provides a basic set of features and good mobility support to companies.

Grasshopper is a good choice if you transition from a landline phone to VoIP since you can use it with existing landline and mobile phones.

If you need VoIP service for smaller teams, you can check out their offerings. However, Grasshopper has limited features beyond the basic VoIP offerings and isn’t ideal if you are looking for a more comprehensive solution.

3. RingCentral

RingCentral is one of the popular softphone mobile apps with many clients. It offers many phone features with high operational compatibility on the web, desktop, and mobile.

RingCentral offers one of the best reliability and call quality in the market, owing to its numerous data centers worldwide.

The pricing is a bit on the higher end, and for businesses who only want niche VoIP solutions, they might end up paying for features they won’t use in the future.

4. Skype

An IP telephony service provider called Skype provides free calls among users and reasonably priced calls to non-users. Skype offers file transfers, texting, video chat, and video conferencing in addition to regular phone calls.

You can see who is available and get the answers you need right away, and it’s a much faster interaction. All devices, including iOS and Android, can access it. so that you can stay in contact wherever you are.

Beyond the free and inexpensive calls, Skype is said to have advantages like simple setup and good audio quality.

5. Zoom

Zoom is a service that offers cloud-based video conferencing. It provides a wide range of services to meet the needs of any business and is designed for companies to operate remotely. These consist of chat, webinars, collaboration, video and audio conferencing, and more. Both desktop and mobile users are supported.

Over 20,000 businesses now use Zoom, proving how well-liked it has become in the business world.

The ability to host very sizable online conferences is one of the main benefits. This is perfect for companies with a large number of employees because few services can match the number of participants permitted in a Zoom Room.

What Are the Benefits of a Softphone App?

There are many benefits of using a softphone app for your business.

First, a softphone app allows you to make and receive calls from anywhere in the world as long as you have internet access. This is especially beneficial for businesses with employees who travel a lot or work remotely.

Second, a softphone app is more cost-effective than using traditional phone lines. You can avoid paying for long-distance and international calls, and you don’t need to purchase any special hardware or software.

Third, using a softphone app can improve your company’s productivity. Calls can be answered and transferred quickly and easily, which reduces the number of time employees spend on the phone. Plus, with features like call recording and call queuing, you can keep track of your team’s call activity and optimise their workflow.

Why would you want to use a softphone for your business? There few more are key benefits in a brief : 

• Cost savings: With a softphone, you can avoid having to purchase or lease landlines or invest in hardware. This can save your business money in the long run.

• Mobility: A softphone allows you to make and receive calls from anywhere with an internet connection. This is a great option for businesses with remote workers or employees who travel frequently.

• Increased flexibility: A softphone gives you the flexibility to use your computer, tablet, or smartphone to make calls. This can be helpful if you need to take a call but can’t access your desk phone.

• Efficiency: With a softphone, you can easily manage multiple calls at the same time and put people on hold without having to transfer them to another line.

• Enhanced productivity: By using a softphone, you can improve communication within your company and help your team be more productive.

How to Choose the Best Softphone App for Small Businesses?

When it comes to choosing the best softphone app for small businesses, there are a few factors you need to take into account:

• What devices do your employees use?
• What type of internet connection do you have?
• What type of phone system do you have?

Also, it’s important to consider your specific business needs. Here are five factors to keep in mind:

1. Cost: One of the most important considerations is how much the app will cost. Make sure to compare pricing and features between different apps to find the right one for your budget.

2. Ease of Use: The app should be easy to use, with a simple interface that is easy to navigate.

3. Features: The app should offer a wide range of features, including but not limited to call forwarding, voicemail, and conference calling.

4. Compatibility: It’s important to make sure the app is compatible with your devices and operating system.

5. Support: The app should offer quality customer support in case you experience any problems.

Conclusion

Whether you’re a small business or a large enterprise, there’s a softphone app out there that’s perfect for you. 

By doing your research and understanding your needs, you can find the app that will make your business run more smoothly.

It can be difficult to determine which softphone app is best for your business. Each app has its own unique set of features, so it’s important to do your research before making a decision. 

The five apps that we’ve listed are some of the best on the market, and each one has something different to offer.

So, whether you’re looking for an app with robust calling features or one that’s easy to use, we’ve got you covered.