cloud telephony security threats issues
  • admin
  • Last Updated: 02 Nov 21
  • 9 min read

How To Secure Yourself From Cloud Telephony Security Threats & Issues?

  • admin
  • Last Updated: 02 Nov 21
  • 9 min read

Security issues and threats are some of the primary problems software faces. You need to be careful about many security problems to have a secure usage of your application or software.

Internet-based software applications are prone to security risks as the server is huge, and data breaches are common. A cloud-based app records a lot of data and information in its server that can be exposed if hacked. You need to be careful about how secure your software is before trusting it with your data.

Cloud Telephony is a phone system that handles all the functions required for a complete telephony system using the internet. It has many features that provide an efficient, time-saving, and affordable communication system, that is internet-based.

The softphone is an evolving technology, and many telephony users have started opting for this system globally. However, there is a considerable threat that comes with using this product. It may not be secure all the time. All your data is vulnerable, and it can sometimes be misused that causes security threats. As many individuals and businesses are transferring their telephony systems into this software, a lot of data is exposed to the cloud, and it is a genuine concern for everyone about the security of their data and information.

What Are Some Common Cloud-based Software Security Threats?

Although most businesses have switched to cloud telephony, the major concern for almost all of them is a proper security plan for their application. You don’t want your data and sensitive information to be vulnerable.

Here are some major threats and issues regarding cloud-based software security you need to be aware of.

1. Data Breaches

A data breach is known as exposing, stealing, or hacking sensitive data and private information from an application. This is one of the major issues you need to be mindful of while using a softphone.

“Is an internet-based application secure enough to record my confidential data and information rather than storing them on a hardware device?” This is a major question every user switching to cloud telephony has.

According to “Man In Cloud Attack,” a study done by the Ponemon Institute, cloud-based software is three times more likely to have their data breached than those that are not.

2. Hijacking of accounts

Logging into your account by an unknown user is another problem you may face while using cloud telephony. Your credentials may be stolen and misused to gain and even modify information about your company.

Attackers can hijack your accounts by injecting malicious bugs and reused passwords, phishing, and keystroke logging. A new technique of getting access into your account is by stealing the tokens given to you using which, you don’t need your login details to use the account.

3. Insider Threat

As unlikely as it sounds, there are people in your company intending to steal the confidential data record and use it for their benefit. They can use the access given by the company to manipulate your data and misuse it.

You need to control access to applications and information for your employees and monitor their activities regularly.

4. Malware and Viruses

Another common issue is that hackers can inject software with malware and viruses. They are a set of codes that are malicious and can expose your data and information.

The injected malware can make your software vulnerable which makes the attackers easy to manipulate and misuse sensitive data from your application.

Also Read: What is Smishing? How to Defend SMS Phishing Cybersecurity Attacks?

What is Cloud Security?

Cloud security can be defined as a set of policies and different procedures that work together to give you a secure platform in the cloud and its applications.

It is essential for the companies that use cloud telephony as they work remotely. The remote companies have all their confidential data stored in their cloud and shared among the employees or the owners through the internet.

The employees handle their company’s data and personal data together, allowing the hackers to easily breach data. Hence, it is crucial to educate yourself and your employees about the importance of cloud security and how to save yourself from being a victim of these security threats.

How Secure is Cloud Telephony?

Cloud telephony provides a lot of features that make communication systems for your company a lot easier. As every technology has some disadvantages, the data in the cloud can be threatened and sometimes accessed without permission.

It is seen that mostly the security is interrupted by humans more than by the system. Sometimes, the data recorded from the previous owner can be used by the new owner of the system as the system may not altogether remove it.

Some can steal the login credentials that may be a significant risk to your data on the server. The other reasons your data might be at risk are deletion of data accidentally, weak Wi-Fi connection, and so on.

Also Read: What is Vishing? How to safeguard yourself from Vishing Attacks?

Why is Cloud Security Important?

You don’t want intimate information from your company to be exposed. As you work remotely, all the data, communication, and records are kept in the cloud. These records may have some delicate and personal information as well. All these data need to be protected, and for that, cloud security is an essential factor for cloud telephony.

Another vital reason you need to have cloud security is to gain your customer’s trust. Your customers need to know that the data they’ve provided to your company is safe. The company will go into a loss of millions if your data is breached. You need to be concerned about the security of the data fed into the software, which helps you deal with that problem.

Ways to Secure yourself from Cloud Telephony Security Threats & Issues

Now that you know about the threats and issues and how important it is to have a secure work environment in cloud telephony, let’s discuss some ways.

1. Use Multi-factor Authentication (MFA)

The old way of securing your account using your username and password is not enough to make it completely safe. The primary way of issues with security has been by stealing the login credentials. The technology has moved way too ahead; the attackers can hack the username and password quickly now.

You don’t want another person to log into your account using your credentials and run your company remotely because that is possible if they have your credentials. It would help if you used a multi-factor authentication system to protect your account. It is trustworthy, effective, and cheap to use to secure your data.

2. Manage Your User Access

You don’t need to give access to all the information and applications to all of your employees. They only need the features that are required to complete their tasks. Authorizing only the necessary features and applications to different employees can reduce the chance of exposing your sensitive data to everyone. This will help reduce the chance of data vulnerability.

An IT consultant can manage user accessibility if you are not familiar with the procedure. A Managed Service Providers (MSP) team can manage all your IT services to reduce the burden of managing your user access and other features.

3. Screen New Hires

You need to do a background check before hiring your employees. All of them may not be trustworthy and maybe from skeptical backgrounds. Even after hiring them, you need to monitor them from time to time.

In the beginning, you don’t need to access all the data and features that will make the company’s information vulnerable. If you feel any suspicious activities from your employees, you need to reject all their access to applications and information.

4. Investigate irregular activities in the system

There are many irregular activities found in the system that may either be external or internal. The internal activities are not that difficult to investigate. The internal activities include a person trying to get into the informational and personal data of the company.

You can investigate them by monitoring their activities within the system. You may check their records saved in the telephony system. The softphone helps keep all the logs of each of the employees and their working in the system. This will make it easy to track the suspicious and irregular activities in the system.

The Last Resort

With the evolution of cloud telephony technology and its massive use by companies and businesses, some security concerns need to be addressed for the company’s well-being. Security threats are crucial ones and need to be handled carefully.

There are rules and protocols created for the safe and secure use of the product that needs to be followed strictly. More than from the system, the threat is from humans who try to hack into the accounts and steal data. The standard and easy way to breach data are by stealing the login credentials and gaining access to your account. Some factors can secure the data and information recorded in the system from getting stolen or breached.

You need to be careful about any suspicious activity in the accounts of admins as well as members. Monitoring your employees is equally important and having multi-factor authentication while logging into your account is essential. You can get all the benefits of efficient, time-saving, and helpful technology while being careful about your cloud telephony security threats and issues.

Despite all the efforts, if you are concerned about such security issues, you should try KrispCall. The security protocol of KrispCall is top-notch. To keep the users’ privacy and security intact, KrispCall encrypts all the data from the users and store safely in highly-secure data centers.

KrispCall also closely monitors the security scenario of its cloud telephony platform on a timely basis. Employing experienced security engineers and experts, they carry out penetration testing to confirm the system security and integrity are intact.


Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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