Benefits of Using Cloud Phone for eCommerce Sales and Support

E-commerce is leading the online industry, and there are plenty of potential customers enhancing and encouraging the scale of e-commerce.

Every industry, even call centers, is a significant entity from e-commerce and winning new customers while retaining the older ones.

However, the benefits of using cloud phones for eCommerce sales & support seem to increase sales growth and provide strong communication, especially in call centers with vendors, customers, and the sales & support team.

After all, for better Business, You need better communication.

Introducing cloud phones for e-commerce sales & support of your business. A cloud phone is a Voice over IP (VOIP) that allows you to make calls over the internet.

A cloud phone provides features such as easy scaling opportunity of business, better management capabilities tools, offering more tools for better customer service. Etc.

Stick in this article till the end to know the advantages of using cloud phone systems for your eCommerce sales & support.

What are E-Commerce Sales & Support?

E-commerce (electronic commerce) is the process of buying and selling goods and services or transferring funds or data, through an electronic network i.e. through the internet.

Source: Pixabay

In the last few years, the e-commerce platform has set its leading-constant growth in online retail. In the year 2007, it recorded 5.1% total retail sales, and in the year 2019, e-commerce accounted for 16.0%.

With the growth, e-commerce business deals are achieved in various ways such as Business-to-Business (B2B), Business-to-Consumer (B2C), Consumer-to-Consumer (C2C), or Consumer-to-business (C2B) which are often used interchangeably and make online retail shopping get more sales & support impact on to business.

With the current scenario of 2021, e-commerce has become much easier. It lets people stay connected to their favorite services such as cloud phones for e-commerce sales & support and let the cloud-phone businesses do their best to serve with better sales & support.

So, how does it impact the business?

To know don’t go anywhere:

How do cloud phones increase sales and provide better customer support?

In the online world, traditional communication systems like an analog phone that uses copper wires can be fatal to a business. There is a high chance of constant communication errors among the sales/support team and the customers.

E-commerce is the big market for sales & support with plenty of potential customers. It uplifts business to have the best resources at its disposal if you want to keep ahead of the pack

To streamline the workflow of the sales and support team, the e-commerce business should provide a cloud phone system to its team.

Cloud-based advances and gives you a modern path to your business and help to coordinate with your team, know service level, understand your customers and their satisfaction.

Cloud Phone is a solution that can help you transform your business by doing the following:

• Increasing your managerial capabilities
• Increasing the number of instruments available to improve customer service
• Easy scaling as your company expands, and
• Adding new features regularly.

With these benefits, you should also know why a cloud phone is important for any e-commerce oriented business.

Why Should you Get a Cloud phone for your e-commerce?

Cloud phone services for your e-commerce businesses are necessary in today’s world.

With e-commerce, your business gets an opportunity to grow, and having great customer service can be a big differentiator from the competition.

Cloud phone provides calls and live-chats and emails function, which adds to the customer experience, which can help your e-commerce sales & support keep in the lead.

Cloud phones for e-commerce are used in various ways as per the requirement of your business. It can be customizable, flexible, and compatible with any business.

Here are some of the ideas that you can add to your business and strengthen your sales & support:

1. Use customers dial-up to the cloud phone for your e-commerce business.
2. Cloud phones usually play IVR (Interactive Voice Response) so that no calls are missed/dropped, which means you are going for a 100% outcome.
3. Calls are then directed to the specific extension, usually to sales or support teams. Thus, the customers get their satisfying answers quickly.
4. Sales or Support agents then may use some additional features of cloud phones such as call recording for future analysis, update/work with CRM software, etc. can help in the future or be used for industrial sessions.

It is only limited to sales and support but also benefits through its flexibility, reliability, and better service chances.

You need to know every feature of cloud phone services comprehensively and understand why your business needs to implement cloud phone services?

E-commerce with Cloud phone and Requirements of the Business

Cloud phones for e-commerce are used in various ways as per the requirement of your business. It can be customizable, flexible, and compatible with any business.

Here are some of the ideas that you can add to your business and strengthen your sales & support:

1. Use customer’s dial-up to the cloud phone for your e-commerce business.
2. Cloud phones usually play IVR (Interactive Voice Response) so that no calls are missed/dropped, which means you are going for a 100% outcome.
3. Calls are then directed to the specific extension, usually to sales or support teams. Thus, the customers get their satisfying answers quickly.
4. Sales or Support agents then may use some additional features of cloud phones such as call recording for future analysis, update/work with CRM software, etc. can help in the future or be used for industrial sessions.

Key Benefits of Cloud-based Phone System for e-commerce Sales & Support

E-commerce is the first thing for anyone in the 21st century. It provides flexibility, business continuity, and reliability, together with the fact of easily, better service opportunity.

Here are some of the key cloud-based phone systems for e-commerce sales & support that you look forward to:

Quick and easy setup

Waiting for the phone company to set up a landline for a business has now been a traditional practice. Instead, a business can configure a multi-line cloud-phone system in no time.

Cloud-phones need very minimum hardware and internet to set up. It saves an e-commerce business a lot of time and money compared to traditional landlines.

Mobility

You can get a fully functioning phone system using cloud telephony whenever there’s an internet connection. The calls and messages can be made using a laptop or a mobile phone, and you don’t even need to be on the office premises.

It would give a salesperson and support team the power to work from home, or anywhere with their comfort not worrying about tight time. It will enable the business to cater to clients virtually anywhere globally.

Flexibility(Scalable)

One of the benefits of cloud phone services is the ability to scale up the business by changing the subscription plan of cloud phones in no time. If the call traffic is very high, the call extension can be added up, and when the traffic slows down extension can be deactivated.

This ability comes in very handy, especially in festivals and holidays, as sales are very high during that season.

Better Service Opportunity

Cloud telephony helps offer better customer service and, down the line helping to attain the new and retain the old customers.

Cloud phone provides features such as call forwarding, auto-attendant, call routing, call analytics, call queuing, voicemail drop, etc., which is very useful for great customer service.

Integration with CRM

Cloud telephony-CRM integration helps massively in managing customers in real-time. It ensures higher employee productivity and more efficiency in dealing with the customers.

Well, when your client is already in the CRM database it becomes more flexible, they can be dealt with faster as the employee might know about what they will be hoping for. Customer data can then be updated, saving a significant amount of time next time.

Cloud phone-CRM integration ensures streamed workflow as the salesperson or support team doesn’t have to shift between multiple tools.

Saves you Money

A Traditional telephone system needs tons of money to set up, and it’s also harder if you want to scale up your business.

The monthly service rate of cloud phones is relatively cheaper than the PBX platform. Ultimately cloud telephony systems help in the overall profitability of the e-commerce business.

Reduced Carbon Footprint

As the world has faced major climate change issues in the past decade, going cloud is extremely environmentally friendly.

Cloud phone systems provide a higher utilization rate, and reduce electricity use which ultimately results in a reduction in climate impact.

Best Cloud phones for E-commerce Sales & Support Teams

Many companies provide cloud phone services that have their pros and cons. Before investing in cloud phone services, you need to know how to use and implement the cloud phone in your business and choose the right service for you.

Here is the top 6 cloud phone services provider for your e-commerce business:

1. KrispCall

If you are looking for a cloud phone service that comes with some handy features at an affordable price and is making a lot of buzz in the market these days, then KrispCall is the right answer for your business.

KrispCall provides a unified Callbox, which helps divide your e-commerce business into smaller chunks for a smoother workflow. No message or call will go unnoticed, which ensures higher client satisfaction.

KrispCall cloud phone has robust and powerful calling features such as sequential calling, group calling, number porting, automated call distribution and redirection, interactive voice responses, etc., improving communication offering for your e-commerce business.

As for scalability, you can scale your cloud phone system easily and cost-effectively through its web-based portal.

Some of the other features of KrispCall are:

Capture leads on a website:

It has a call-to-click widget that helps to convert website visitors to potential customers.

Contact Center Software:

It allows businesses to manage multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It allows for higher customer satisfaction and customer service.

Sales Automation:

With KrispCall, you can automate tasks like forwarding relevant information to potential leads, routing calls to a connected person, assigning tasks to sales teams, etc., which helps in your sales rate.

Price

For Essential Plan, it will cost you $15/user/month.

For Standard Plan, it will cost you $40/user/month.

For Enterprise Plan, Contact Krispcall for more.

2. Nextiva

Nextiva provides an excellent, easy-to-use cloud phone system that comes with all the features and functionality you need for your business communication, such as basic calling, advanced call routing, voicemail to email and text, SMS messages, video conferencing, auto-attendant, and online faxing.

It has a simple and easy-to-use web-based admin panel. It has call management features such as caller Id, call forwarding, call routing, auto-attendant, IVR, and many more.

It has a business phone application that runs on iOS and Android, one of its handy features.

Price

For Profesional Plan, it will cost you $20.95/user/month.

3. RingCentral

RingCentral is a publicly-traded communication provider that includes team chat, collaboration tools, conferencing, and control center capabilities. It’s mostly great for enterprise sales as it has AI-powered insights and seamless integration with many productivity tools and CRMs.

RingCentral has the most robust mobile app among all the service providers. It helps keep your sales and support team in touch with customers on the go.

Price

For Essential Plan, it will cost you $19.99/user/month.

4. Ooma

It is easy to set up a cloud-phone system and keep your existing business phone number or to get a new one with Ooma.

Ooma has served as a great customer cloud communication solution for remote teams with its effective features such as virtual receptionist, extension dialing, mobile apps, hold music, desktop app, and much more.

Ooma works easily with transfer calls, also operates a cloud PBX or hosted PBX system, and allows team collaboration between remote employees.

Price

For Essential Plan, it will cost you $19.95/user/month.

5. Grasshopper

Grasshopper is a cloud phone system that provides a virtual phone number that transfers calls to any phone number or mobile device including hold music, routing, voicemail to email, and more.

You can find a mobile app plus a desktop app so that your employee can work easily from home.

Price

For Essential Plan, it will cost you $26/user/year and also added on extension at any device.

6. Phone.com

Phone.com provides an easy web user interface and mobile app to manage your cloud office phone system that has features of call forwarding, routing, caller ID, text messaging, voicemail to email, and more.

Their cheapest limits are 300 monthly minutes with 2,000 text messages and also 24/7 customer service to help you out.

Price

For Essential Plan, it will cost you $12.99/user/month.

Comparison of Best Cloud phones for E-commerce Sales & Support Teams

Solutions	Unique Features	International Calling	Pricing & Plans
KrispCall	Unified Callbox, Number porting, Automated call distribution and Redirection, Interactive Voice Responses	Available	For an Essential Plan, it will cost you $15/user/month.
Nextiva	Easy-to-use web-based admin panel	Not-Available	For Profesional Plan, it will cost you $20.95/user/month.
RingCentral	AI-powered insights and seamless integration	Available	For Essential Plan, it will cost you $19.99/user/month.
Ooma	Operates a cloud PBX or hosted PBX system	Available	For Essential Plan, it will cost you $19.95/user/month.
Grasshopper	Available in the mobile app plus a desktop app	US and Canada	For Essential Plan, it will cost you $26/user/year and also added on extension at any device.
Phone.com	Manages your cloud office phone system	Available	For Essential Plan, it will cost you $12.99/user/month.

Features of Cloud-phone for E-commerce Sales & Support

Fluent business phone communication plays a vital role in converting your client to make you and your team leading in the market. When purchasing a cloud phone subscription, ensure that it has all the cloud telephony features to improve the customer experience.

Some of the features of e-commerce with your sales & support are:

Call Forwarding

If there’s no answer at the first number, the call is transferred to another telephone number without physically dialing an additional number.

Call Routing

Call routing provides to set up some protocol and a customized flow of incoming calls to a specified person or agent.

Call Screening

It identifies inbound callers so that sales agents can determine the right way to respond to an individual call. Spam and other unwanted calls can be rejected. Moreover, some calls can be transferred to another agent, and some calls directly to voicemail.

Local Presence

Presenting yourself as local, and getting a local phone number will make your business look more professional and reliable. Also, leads are likely to respond if the phone number is from their area.

CRM Integration

CRM integration will help agents remain in one single app and remove the hectic process of switching back and forth between the CRM platform and cloud phone apps. It will help in the utmost productivity of the business.

IVR

Interactive Voice Response lets your customer connect to the appropriate department without ever needing to speak to a live agent. It helps customers connect to the right department and quickly answer questions.

Wrapping Up

With all these benefits of using cloud phones for e-commerce sales & support, every cloud telephony features something different for the seamless running of your business.

KrispCall helps in future-proofing your business as technology constantly improves for its betterment. It unifies your chat, email, and social media in one place so your efficiency and effectiveness don’t get down.

Cloud phone makes sure that if your e-commerce company is expected to see major growth, it offers an excellent choice for effective scaling, saving you time and Money.

It leads businesses to go ahead! If you agree with the points, comment down below! We want to hear your thoughts.