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18 Best CRM Software in Asia: Top Picks for 2024

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If you are a business person, you might already know how important it is to have the best Customer Relationship Management (CRM) software to improve overall business performance 📈.

This  is a tool that helps in  managing interactions between customers and  businesses🙋. It is crucial for making data-driven decisions to improve customer satisfaction and increase sales. If you plan to use any CRM software, you want to make the most of it by choosing the most reliable and feature-rich CRM software.

Here, we have listed the 18 best CRM software in Asia for your convenience.

🔑KEY HIGHLIGHTS

  • Customer relationship management (CRM) software is the tool used to manage business interactions with customers. 
  • The best CRM software in Asia include Creatio, C2CRM, Planfix, Virtuous, and SuiteMaster. 
  • Best CRM software includes features like reporting, sales management, email marketing, etc.
  • CRM software helps increase sales, improve customer interaction management, and make data-driven decisions. 

What Makes the Best CRM software?

Customer Relationship Management ( CRM ) software is a tool for managing business interactions with customers and prospects. The best CRM software must contain advanced and core features like robust reporting, document management, auto dialer functionality, and lead scoring. It should also be affordable, have a user-friendly interface, and integrate with multiple tools to boost productivity

Moreover, top-notch CRM software offers customization options to fulfill specific business requirements and provides flexibility that helps evolve the company. The best CRM software combines integration capabilities, analytics, reporting, strong support, ease of usability, and affordability. However, it’s worth noting that the best CRM software definition or example can vary according to your needs, requirements, and business type.

18 Best CRM Software in Asia: Our Top Picks for 2024

Here is the list of the best 18 CRM software in Asia. We selected this software based on customer reviews from various platforms like G2 and Software Advice, considering their capabilities, functions, customizations, reporting, and affordability.

CRM softwareStarting PriceFree trialKey featuresRatings
Creatio$25 / user/ monthYesDesktop Integration, Email Marketing, Mobile user support4.7 out of 5 (269 reviews)
C2CRM$15/user/monthYesReportingSupport, Analytics, Contract Management4.6 out of 5 (60 reviews)
PlanfixStarts from a free planYes
Report filters, Charts and graphs, Time tracking
4.7 out of 5 (18 reviews)
VirtuousContact the sales teamYesCampaign Management,Customization options,Task Delegation4.4 out of 5 (188 reviews)
SuiteMasterStarts from $15/monthYesSales automation, marketing automation and integrationsNot available
LionO360 CRMStarts at $19/user/monthYesEmail to ticket, Reporting & Analytics, Goals and Forecasting5 out of 5 (1)
PipedriveStarts at $24/user /monthYesCollaborative Dashboard,Opportunity & Pipeline management,Call Center features4.3 out of 5 (1868 reviews)
OdooContacts the sales teamYesMobile user support, Support Analysis, Lead management4.1 out of 5 (127 reviews)
EngageBayStarts with a free planYesWeb analytics, Calendaring, Lead nurturing 4.6 out of 5 (302 reviews)
Pipeliner CRMStarts from $65/user/monthYesReporting, Mobile user support, Desktop integration4.6 out of 5(462 reviews)
InfoFloStarts from $30 and a one-time payment for $99/user/month.YesLead management, email marketing, one-time payment4.5 out of 5 (93 reviews)
Monday.comStarts from $12/user/monthYesDrag & drop, project monitoring, activity management4.7 out of 5 (12,134 reviews)
HubSpotStarts from $890/3 user/monthYesDynamic personalization,Customer journey analytics,Campaign reporting4.4 out of 5 ( 11, 295 reviews)
EurekosContact the sales teamNoRapid Content, Easy onboarding, 100+ languages 4.5 out of 5 (15 reviews)
ScoroStarts from $28/user/monthYesBudget tracking,Recurring tasks,Drag & drop4.5 out of 5 (398 reviews)
Local Measure EngageStarts from $3499.83/monthNoOmnichannel inbox,Alerts & notifications,Real-time dashboards4.3 out of 5 (10 reviews)
BuildertrendStarts from $499/monthNoProject tracking,Workforce scheduling,File storage4.2 out of 5 ( 154 reviews)
TwilioContact the sales teamYesIVR,Custom video player,Professional support4.2 out of 5 (470 reviews)

1. Creatio

Creatio is a global vendor of non-code platforms that can automate workflows and CRM with high-end flexibility. It offers Studio Creatio, a no-code platform, CRM applications with 20 verticals, and add-ons on the marketplace. Its products can be bought separately or as part of a unified CRM solution for automating industry workflows. 

creatio-Best CRM Software in Asia

Creatio is designed to provide enormous capabilities to help organizations improve workflows. It enhances customer and employee experiences, boosting the overall efficiency of the business. This makes it ideal CRM software for medium to large companies

Features

  • Reporting analytics
  • Desktop integration
  • Lead management 
  • Order management
  • Marketing automation

Pros 👍

  • Ease of use.
  • Multiple automation is available.
  • Large customization options.

Cons 👎

  • Features limitations.
  • Many reviewers reported performance issues.
  • Time-consuming to set up.

Pricing 

  • Growth plan: $25/user/month
  • Enterprise plan: $55/user/month
  • Unlimited Plan: $85/user/month

Rating

According to G2 reviews, Creatio has 4.7 star ratings out of 5.

2. C2CRM

C2CRM is a strong customer relationship management solution with an easy interface designed to help businesses manage potential customer interactions. It centralizes customer data to allow businesses to analyze, monitor, and manage leads and is used for automating marketing campaigns. This CRM solution helps improve customer engagement and the business’s efficiency. 

clear-Best CRM Software in Asia

It is one of Asia’s best CRM software solutions because of its advanced features, capabilities, and integrations with business systems. It is ideal for small—to medium-sized businesses that want to improve their customer service without complex CRM systems. 

Features

  • Reporting
  • Support Analytics
  • Customer Contract Management
  • System Integration
  • Marketing Automation

Pros 👍

  • Ease of Use.
  • Value for money.
  • Good customer Support.

Cons 👎

  • Call issues.
  • Connectivity issues.
  • Limited flexibility.

Pricing

  • Core Package: $37/user/month
  • Sales Package: $15/user/month
  • Marketing Package: $15/user/month
  • Customer Service Plan: $15/user/month

Rating

According to G2 reviews, C2CRM has a rating of 4.6 stars out of 5.

3. Planfix

Planfix CRM software allows organizations to manage the entire business online for any size company and industry. It offers businesses a fully flexible customizable management system from the designing process to the appearance. Planfix integrations enable users to manage projects, sales, Marketing, CRM, support services, logistics, and finance. 

planfix-Best CRM Software in Asia

Its capabilities and features, such as client accounting, online Gantt charts, email integration, analytics, and reporting, make it ideal for private businesses, public organizations, nonprofits, and other businesses working together toward a common goal. 

Features

  • Report filters
  • Charts and graphs
  • Workspace features
  • Time tracking
  • Copying checklists

Pros 👍

  • Rich in features.
  • Good customer support.
  • Offers a free plan and is cost-friendly.

Cons 👎

  • Highly complex interface.
  • Technical specialists are required to set up.
  • Limited options for changing themes.

Pricing

  • Free plan: $0
  • Plan A: $11/user/month
  • Plan B: $21/user/month
  • Plan X: $31/user/month

Rating

According to G2 reviews, Planfix has a rating of 4.7 stars out of 5

4. Virtuous

Virtuous is a customer relationship management (CRM) system that integrates marketing automation, online giving, volunteer management, and a responsive fundraising platform. With this platform, the company can use a data-driven strategy with reporting and visualizations to help businesses identify trends. 

virtous-Best CRM Software in Asia

We keep Virtuous as the best CRM software in Asia because of the availability of several advanced features within the platform, such as Donor profiles, Donor Communications, Task Delegation, Reporting, etc. It is ideal for Non-Profit organizations and other businesses that require donor management. 

Features

  • Auction Management 
  • Donor Management
  • Campaign Management
  • Customization options
  • Task Delegation

Pros 👍

  • User-friendly interface.
  • Offers the best database for serving donors.
  • Flexible to communicate with donors based on their giving and preferences.

Cons 👎

  • More focused on features favoring donor management. 
  • Bad customer support.
  • Unable to customize screens.

Pricing

Contact the Virtous support team for pricing information. 

Rating

According to G2 reviews, Virtuous has a rating of 4.4 stars out of 5

5. SuiteMaster

SuiteMaster is an integrated business platform that offers not only customer relationship management ( CRM ) but also ERP solutions. It offers intelligent customer profiles to help the sales team utilize opportunities, automate tasks, prioritize tasks, and configure the business workflows. 

SuiteMaster-Best CRM Software in Asia

It is a suitable customer relationship management solution for businesses of all sizes and in various industries. The scalability, customization options, and integration capabilities make it an ideal choice for companies. 

Features

  • Sales automation
  • Marketing automation
  • Intelligent customer profile
  • Customization options 
  • 3rd party integrations

Pros 👍

  • Wide integration options.
  • Intuitive interface.
  • Offers customizable options.

Cons 👎

  • Difficult to get in touch with customer support. 
  • Required to use outside tools/resources.
  • Constant glitches are reported.

Pricing

  • LeadMaster: $15/month
  • SuiteMaster ERP: $50/user/month
  • AppMaster: $200/application/month
  • Thryv: $200/month

Rating

Not available

6. LionO360 CRM

LionO360 is a business operations platform that provides CRM solutions for running businesses, managing customer relationships, leads and sales pipelines, cases, sales quotas, and more. It provides advanced features, including AI-based lead and opportunity scoring, contacts and document management, Analytics and reporting, etc

LionO360-Best CRM Software in Asia

This CRM software is designed to provide a personalized customer service experience and is ideal for small—to mid-scale businesses that want to maximize productivity, track data, and make decisions with AI-driven dashboards. 

Features

  • Contacts management
  • Case/Request submission
  • Email to ticket
  • Reporting & analytics
  • Goals and forecasting

Pros 👍

  • Advanced reporting ability for daily sales.
  • It allows full control and visibility of the entire distribution network.
  • Ease for use.

Cons 👎

  • Limited features.
  • Expensive.
  • Rarely provides new updates and features.

Pricing

  • CRM & Service Life: $19/user/month
  • CRM: $39/user/month
  • CRM & EPR Pro: $149/user/month
  • Enterprise: Custom

Rating

According to Software Advice, LionO360 has a rating of 5 stars out of 5. 

7. Pipedrive

Pipedrive is CRM software for businesses that helps improve the customer experience and lead generation. Customer relationship management tools such as adaptable pipeline management, focused optimization, and an intuitive interface allow businesses to create and nurture a pipeline of leads, eventually simplifying the whole workflow process. 

pipedrive-Best CRM Software in Asia

It is well known and chosen by customers because of its simple but powerful designs that prioritize user usability. These capabilities and features make it one of the best CRM software in Asia and ideal for small and scaling businesses. 

Features

  • Collaborative dashboard
  • Opportunity & pipeline management
  • Call center features
  • Forecasting
  • Customer contract management

Pros 👍

  • Comfortable interface for use.
  • Full customization is available.
  • Good Customer support.

Cons 👎

  • Lack of email management.
  • Limited features.
  • Expensive.

Pricing

  • Essential: $24/user/month
  • Advanced: $39/user/month
  • Professional: $64/user/month
  • Power: $79/user/month
  • Enterprise: $129/user/month

Rating

According to G2 reviews, Pipedrive has a rating of 4.3 stars out of 5. 

8. Odoo CRM

Odoo CRM is one of the most popular customer relationship management software applications, and it has over 5 million users. It allows the sales team to monitor and track their potential leads and opportunities and also create marketing campaign automation for increasing sales performance overall. 

odoo-Best CRM Software in Asia

Also, the latest version includes features for handling revenues and managing renewal intervals. These features, quick adaptability, and user-friendly view make it one of the best CRM software in Asia. It is ideal for any business that wants to track leads, get accurate forecasts, and focus on new opportunities. 

Features

  • Task/Activity Management
  • Mobile user support
  • Support Analysis
  • Forecasting & Reporting
  • Lead management

Pros 👍

  • Availability of automated features.
  • Export and import leads.
  • Wide integration capabilities.

Cons 👎

  • Expensive.
  • High complexity while using.
  • Bad customer support and maintenance are delayed.

Pricing

  • Contact the sales team of Odoo for pricing

Rating

According to G2 reviews, Odoo has a rating of 4.1 stars out of 5. 

9. EngageBay

EngageBay is one of the most affordable CRM solutions with marketing and sales features that help business growth. This allows businesses to engage, acquire, and nurture web visitors and improves their customer satisfaction score

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engagebay-Best CRM Software in Asia

With advanced features like a 360-degree customer view across marketing, support, and sales departments and powerful helpdesk software, EngageBay is on this list of best CRM software available in Asia. This is ideal for businesses of all sizes because of its affordability and diversification in pricing plans. 

Features

  • Web analytics
  • Lead nurturing
  • CRM lead integration
  • Calendaring
  • Automated email responses

Pros 👍

  • Diverse pricing plans.
  • It is rich in features.
  • Affordable.

Cons 👎

  • Email issues.
  • Fewer options in templates to drag and drop.
  • Glitches and technical issues are often seen.

Pricing

  • Free plan: $0
  • Basic plan: $11.04/user/month
  • Growth: $42.49/user/month
  • Pro: $67.99/user/month

Rating

According to G2 reviews, EngageBay has a rating of 4.6 stars rating out of 5

10. Pipeliner CRM

Pipeliner CRM is customer relationship management software that helps drive exceptional user experience engagement through its easy and sales-friendly interface. With uniform navigation, users can quickly learn the system, which helps increase adoption rates and ROI. 

Pipeliner-Best CRM Software in Asia

Features like ticket and marketing automation, voice-to-text, business card scanning, and Reporting make it a suitable CRM solution for businesses wanting to scale their business customer service.

Features

  • Task/ Activity management
  • Customer support portal
  • Mobile user support
  • Reporting
  • Desktop integration

Pros 👍

  • Good customer support.
  • Also provides mobile support.
  • High Automation efficiency.

Cons 👎

  • Costly than the average price.
  • Provides only limited integrations.
  • Not many features outside the sales.

Pricing

  • Starter: $65/user/month
  • Business: $85/user/month
  • Enterprise: $115/user/month
  • Unlimited: $150/user/month

Rating

According to G2 reviews, Pipeliner CRM has a rating of 4.6 stars out of 5. 

11. InfoFlo

InfoFlo software is easy-to-use customer relationship management (CRM) software that helps manage relationships with contacts and customers. This provides an integrated solution for email, calendar, task management, and contact relationships. 

infoflo-Best CRM Software in Asia

It sets itself apart from the competition of CRM solutions by providing a one-time payment per user, which allows users to access lifetime updates. With this unique pricing plan and advanced and reliable features, it can be considered one of the most affordable and best CRM software in Asia.

Features

  • Email Marketing
  • Avaiblitiy of one-time payment
  • Quote & order management
  • Knowledge base customer support
  • Lead management

Pros 👍

  • A reliable performance platform.
  • Active customer support.
  • Provides a one-time payment plan.

Cons 👎

  • Bugs reported.
  • Issues with integrations.
  • Lacks of in-built backup.

Pricing

  • Per month plan: $30/user/month
  • One-time payment plan: $99/user/month

Rating

According to G2 reviews, InfoFlo has a rating of 4.5 stars out of 5. 

12. Monday.com

Monday.com is a cloud-based CRM platform that allows businesses to gain insights into customer interactions with a full 360-degree view of their customers, centralize client communication, and monitor the track of customer interactions and emails. 

monday-Best CRM Software in Asia

Businesses can also get customizable analytics dashboards and workflow automation. Its functionalities make it a suitable CRM software in Asia for project management and businesses looking to scale in customer relationship management. 

Features

  • Email sync & tracking
  • Activity management
  • Project Monitoring
  • Drag & drop
  • Intuitive dashboards

Pros 👍

  • Best for team collaboration.
  • Highly user-friendly software.
  • Reliable for organization and management.

Cons 👎

  • Limited visibility of notes.
  • Restrictive automation and integrations.
  • There are too many features and you don’t know where to begin.

Pricing

  • Basic: $12/user/month
  • Standard: $14/user/month
  • Pro:$24/user /month
  • Enterprise: Custom

Rating

According to G2 reviews, Monday.com has a rating of 4.7 stars out of 5. 

13. HubSpot

HubSpot is a widely popular CRM software that empowers SaaS businesses to provide needed tools and functionalities. It offers a comprehensive suite of advanced features, including creating and assigning tickets, tracking response times, and setting up email notifications. 

hubspot-Best CRM Software in Asia

Using HubSpot, businesses can generate leads more efficiently, nurture customer relationships, and enhance their overall business reputation. It is ideal for small to large businesses due to its affordability and diverse pricing plans.

Features

  • Omni-channel marketing automation
  • Dynamic personalization
  • Customer journey analytics
  • Campaign reporting

Pros 👍

  • Easier to create and manage email campaigns from HubSpot
  • Offers personalized communication.
  • Provides an all-in-one platform for creating, sharing content, and monitoring customer interactions.

Cons 👎

  • It is complex and overwhelming for new users.
  • Limited customizability.
  • High price.

Pricing

  • Marketing Hub Professional: $890/3 user/month.
  • Marketing Hub Enterprise: $3,600/ 5 seats/month
  • Marketing Hub Starter: $20/seat/month
  • Starter Customer Platform: $20/seat/month

Rating

According to G2 reviews, HubSpot has a rating of 4.4 stars out of 5. 

14. Eurekos

Eurekos is a customer and partner training CRM solution that offers organizations customizable and configurable learning solutions that integrate smoothly to support training needs. It provides external training solutions for global businesses, professional training companies and other organizations that are required to extend their businesses.

eurekos-Best CRM Software in Asia

It is more of like a training and educational service provider but it does offers features like continuous engagement, rapid content, learning paths, and integration with e-commerce that keep the customer happy and engaged, which keeps it on this list. 

With the ability to provide services and technology for creating, maintaining, and delivering learning experiences, this solution is especially for businesses that want to automate and accelerate learning. 

Features

  • E-commerce integrations
  • Continuous engagement
  • Rapid Content
  • Easy onboarding
  • 100+ languages 

Pros 👍

  • Good customer support system.
  • Beneficial for educational businesses.
  • Easier use.

Cons 👎

  • Need to improve course management.
  • Downloading issues.
  • Limited customization options.

Pricing

Contact the Eurekos sales team for pricing. 

Rating

According to G2 reviews, Eurekos has a rating of 4.5 stars out of 5. 

15. Scoro

Scoro is efficient and comprehensive customer relationship management software specifically designed to fulfill businesses’ unique needs. Its powerful features within an intuitive interface aim to smooth businesses’ workflows, providing a unified platform to manage all operations, from customer relations to cash. 

scoro-Best CRM Software in Asia

Scoroo’s data-driven insights and analytics help businesses make better decisions and provide more customer-centric services and functions. This makes it ideal for business sales teams to manage all business calls from a single place. 

Features

  • Task prioritization 
  • Automated invoices
  • Budget tracking
  • Recurring tasks
  • Drag & drop

Pros 👍

  • Useful in team collaboration.
  • Navigations are user-friendly.
  • Best for organizing workflow.

Cons 👎

  • Integration issues.
  • The task management feature is not proper.
  • Learning difficulties.

Pricing

  • Essential: $28/user/month
  • Standard: $42/user/month
  • Pro: $71/user/month
  • Ultimate: Custom

Rating

According to G2 reviews, Scoro has a rating of 4.5 stars out of 5. 

16. Local Measure Engage

Local Measure’s product, Engage for Amazon Connect, is a cloud contact center and a customer relationship management platform that allows businesses to manage their customer queries through different channels, ensuring good digital customer care. It offers features including exceptional voice experience, case management, and real-time dashboards.

Local Measure Engage -Best CRM Software in Asia

It is not only limited to the customer experience but also to improve the agent’s experience by providing the agent with an omnichannel inbox, agent next status, suggested next actions, and many more. These functions and intuitive service make it a good CRM solution software in Asia. This is ideal for small to large businesses wanting to manage their customer calls directly through one platform. 

Features

  • Omnichannel inbox
  • Alerts & notifications
  • Real-time dashboards
  • Skills based routing
  • Proactive chatbots

Pros 👍

  • Convenient customer center.
  • Provides multi-channel integration.
  • Easy social media monitoring.

Cons 👎

  • Lacks tutorial videos.
  • Higher cost.
  • Cumbersome social media publishing.

Pricing

  • Essential: $3499.83/month
  • Select: $7299/month
  • Enterprise: $11999.83/month
  • Elite: $19999/month

Rating

According to G2 reviews, Local Measure Engage has a rating of 4.3 stars out of 5. 

17. Buildertrend

Buildertrend customer relationship management software is especially for construction management businesses, which helps increase sales by analyzing datas for better planning, tracking, and managing projects. With this, businesses can manage their finances, jobs, materials, and client relationships in one convenient platform that makes them stress-free and more productive. 

buildertrain-Best CRM Software in Asia

It offers integrations with valuable software like HubSpot, Salesforce, Gusto, and QuickBooks. It includes customer management features like chat, customer portal, file storage, and sub-portal, which allows construction businesses to communicate easily with all team members, clients, and other subcontractors.

Features

  • Customer Portal
  • Field Collaboration
  • Project tracking
  • Workforce scheduling
  • File storage

Pros 👍

  • Usable for all team members.
  • Integrations with valuable software.
  • Easy for tracking the progress of jobs.

Cons 👎

  • Unnecessary options and overload.
  • Constant price rise.
  • Slow functions.

Pricing

  • Essential: $499/month
  • Advanced: $799/month
  • Complete: $1099/month

Rating

According to G2 reviews, Buildertrend has a rating of 4.2 stars out of 5. 

18. Twilio

Twilio is software that improves the future of business communications. It helps businesses manage and analyze customer relationships and can be embedded in desktop, web, and mobile software. It offers flexible APIs and other unique solutions to orchestrate powerful customer interactions with improved customer satisfaction from its data center. 

twillo-Best CRM Software in Asia

Twilio is a scalable CRM solution with advanced features like Screen Sharing, Omnichannel support, API call speed, and strong security measures with HIPAA compliance. It is ideal for businesses wanting to build communication features with high capabilities.

Features

  • API call speed
  • IVR
  • Custom video player
  • Professional support
  • Alert&notifications

Pros 👍

  • Provides integration with API.
  • User-friendly dashboard and interface.
  • HIPAA compliance.

Cons 👎

  • Poor customer support.
  • Constant technical issues.
  • Limited customer relationship management features.

Pricing

Contact the Twilio’s sales team. 

Rating

According to G2 reviews, Twilio has a rating of 4.2 stars out of 5. 

Conclusion

The best CRM software must have advanced core features, including reporting and analytics, sales management, document management, etc. Choosing one depends on your needs. For instance, if you are looking for an affordable and simple CRM solution in the software market, you can go for EngageBay and Planfix; they both start with a free plan. However, you might not get more functions and capabilities from those plans. 

Likewise, if you want to make a one-time payment and be free from payment stress at the end of the month, InfoFlo is there for you; with a one-time payment of $99, you will enjoy all the existing and upcoming updates. 

Having said that, other CRMs are also equally useful depending on the needs and nature of the businesses. Based on the features, pros, cons, and affordability given above, you can choose the CRM software that is right for your business.

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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