Best Call Center Software for-Travel Companies
  • Arun Chaudhary
  • Last Updated: 29 Jul 22
  • 8 min read

Best Call Center software for Travel Companies

  • Arun Chaudhary
  • Last Updated: 29 Jul 22
  • 8 min read

Need more advancement in your travel company? Seeking the best call center software travel companies in 2022? Is travel call center software one of the right choices to enhance your business right now? 

The answer is yes! Travel call center services provide different features that are required to fulfill the demands of today’s travel companies and small businesses. 

In this article, you will get to know about: 

  • What is call center software for the travel and hospitality business? 
  • How does it work? 
  • Best call center software for travel companies 
  • Consider the best call center software for travel companies and many more. 

Stick around the end to get to know every point.

What is Call Center Software for the Travel & Hospitality Business?

A call center software for travel and hospitality is a business communication tool that allows you to handle inbound and outbound calls of your travel and hospitality business. 

With a travel call center software, you can handle all operations, including calling, routing, reporting, analyzing, and enhancing the efficiency of your team.

Your customers can be from anywhere and you must be able to provide services from independent locations, or anywhere, which has leveraged the demand for virtual call centers. 

The call center software for travel companies combines the agents to work together at different locations and works towards making the client experience effective. 

Using call center software your potential clients  can communicate from any country instead of only visiting your physical workplace.

10 Best Call Center software for Travel Companies in 2022

There are many call center software for travel and hospitality business that provide exceptionally best features and are unique on their own.

Here is the list of the top 10 best call center software for travel companies in 2022. 

1. KrispCall 

KrispCall is a unified cloud-based call center software for travel agencies that helps to enhance your presence in the tourism market globally. With KrispCall, you can enjoy high-quality call center features at an affordable price, and you can even customize the international phone numbers.

KrispCall

It is accessible for unlimited calling, call forwarding, and automated attendant, and is a sophisticated option for any worker or business owner who needs to communicate with customers and clients.  

Features 

With KrispCall, you’ll find advanced features that you need to grow your tourism and hospitality enterprises faster, more efficiently, and with less effort.  Here are some of the features of KrispCall: 

  • Making and receiving calls
  • Mobile App
  • Call recording 
  • Call logs
  • Sending and receiving texts
  • Company Directory 
  • Caller ID
  • Contacts 
  • Do-Not-Disturb, and many more
  • Custom voicemail for travel company agents
  • Auto attendance
  • Smart Dialers
  • And lots more…

KrispCall Pricing

The price categories of krispCall are as follows: 

  • Essential: $15 monthly/user
  • Standard: $40 monthly/user
  • Enterprise: Customized solution

Get free 1:1 KrispCall call center software demo and know how its supercharge your business communication needs.

2. Nextiva

Nextiva, one of the best travel and hospitality business phone systems. It provides four different business phone plans, all of which include unlimited voice and video calling.

Nextiva

They offer more calling options, CRM interfaces, conference call participants, and toll-free minute limitations, which give beneficial information on incoming client calls, sales teams, and other business phone needs.

Nextiva Features 

Some features of Nextiva for travel companies’ offices are

  • Video meeting 
  • Sales tools 
  • Service tools
  • Mobile App, 
  • Collaboration 
  • Call pop and many more. 

Pricing 

starting at $18.95/monthly/user.

3. Ring Central 

RingCentral is a well-known name in the business phone market, with a variety of options for small businesses and organizations.

Ringcentral

It is also well-known for its dependability, features, and scalability. Its entry-level plans may be too expensive for ordinary small businesses, but its higher-tier plans may be a decent fit for large businesses looking for enterprise-level calling capabilities.

Features 

Some of the RingCentral features are:

  • Team Messaging 
  • Collaboration 
  • Messaging 
  • Video Conferencing 
  • Integrated Aps, and many more…

RingCentral pricing: 

Starting at $19.99/user/month

4. Go to Connect

Go to Connect is rising with its affordable premium package in the business phone system market. Its  Premium package has over 100 features.

GoToConnect

It is an excellent choice for corporations, contact centers, a viable alternative for small organizations, and big sales teams.

Features:

Some of the Go to Connect features for travel companies 

  • Cloud PBX
    Call Routing 
  • Call ID 
  • Call recording 
  • DND 
  • Video Conferencing, and many more…

Go to Connect Pricing: 

Starting at $24/user/month

5. GrassHopper

Grasshopper is one of the leading and most popular travel companies and service providers for any kind of business because of its budget-friendly packages and plans.

grasshopper-virtual-phone-number

Its price isn’t dependent on a per-user cost, unlike the other business phone companies in our review. 

Its programs are customized to meet the needs of solopreneurs, startups, and small enterprises. That is reflected in its cost.

Features 

Some of the Grasshopper features are:

  • Desktop+Mobile Apps
  • business texting 
  • Call forwarding 
  • VoIP+WiFi Calling 
  • Voicemail transcription  

Pricing: 

Starting at $29/user/month.

6. Ooma 

Small companies will find the Ooma Office plan to be a cost-effective alternative. Many corporate phone companies employ a sliding scale for pricing, with the best monthly rates appearing as the number of users grows. 

ooma

It is an excellent choice for small enterprises that don’t have the required number of employees to qualify for lower prices.

Features

Some of the Ooma office plan features for travel companies are:

  • International Calling 
  • Internet Service
  • Live Demo
  • Video Conferencing 
  • Mobile App
  • VoIP Phone Number, and many more…

Ooma Pricing: 

Starting at $19.95/user/month.

7. Vonage

Vonage is a cloud-based call center that has significant Microsoft Teams connections as well as dependable, high-uptime service.

Vonage

Consider switching to a different business phone provider if your company has to use desktop phones with a low-cost plan because Vonage’s cheapest plan isn’t compatible with IP phones. Add-on features can significantly raise the price of its plans.

Features

The Vonage features for travel companies’ offices are: 

  • Unified Communication 
  • Contact centers 
  • Communication API 
  • Team Messaging 
  • video collaboration, and many more.

Vonage Pricing: 

Starting at $19.99/user/month

8. 8×8

8×8 is a significant cloud communications SaaS company. It provides cloud-based phone systems for retail businesses.

8x8 X Series for virtual phone numbers

It manages the workforce to allow users and teams to collaborate more quickly and be more productive.

Its real-time analytics provide information on channels and interactions, allowing you to improve business communication.

Features of 8*8

  • Call recording 
  • Call forwarding 
  • Ring group 
  • Call monitoring 
  • Voicemail 

Packages & Pricing:

Starting at $15/month/user

9. FreshDesk 

Freshdesk is a powerful cloud-based phone system for organizations of all kinds, including retail. It facilitates ticket resolution by converting all phone, chat, and other platform requests into accessibility.

Freshdesk

It’s perfect for retailers who get a lot of inbound calls and queries. It is particularly good at automating workflows, managing self-service, and computing omnichannel support metrics.

Features of FreshDesk 

  • Chatbot 
  • Omnichannel 
  • Custom reports 
  • Team huddle 
  • Scheduling Dashboard 

Packages & Planning: 

Starting at $29/month/user

10. Dialpad

Dialpad is popular in the market because of its artificial intelligence-powered business phone system. It includes AI features in all three of its business phone plans.

Dialpad refers to its AI-based features as “voice intelligence” and is one of the most widely-used business phone systems for tourist agents.

dialpad call tracking software

Its voice intelligence features are designed to improve collaboration and help manage customer interactions, transcribe calls, and send summaries to team members after the call is over. 

It also recommends the next steps in client interactions and provides speech coaching tips for future calls. These AI insights can be a valuable tool for growing your business.

Dialpad Features 

Some of the Dialpad travel features: 

  • Meeting 
  • Talk 
  • Message 
  • Ai sales 
  • self-service, and many more. 

Dialpad Pricing 

Starting at $25/monthly/user

Bonus tips to get the Best Call Center software for your Travel and Tourism Business

  • Business Requirements: Each company has its own set of business requirements. Pick a travel call center software that can satisfy all your business communication needs in one place and fulfill your customers’ needs. Try a free demo before you make a final purchase. 
  • International Phone Numbers: If you own a travel business, you can get a VoIP phone number that can be used from anywhere in the world. A virtual international phone number lets you communicate with clients across the globe and connect your business from anywhere. 
  • Essential Features: To get the best call center software for your travel and tourism business, you need to consider essential and advanced travel call center software features, including CRM and helpdesk integration, call routing and IVR, advanced analytics and live feeds, Call routing and many more.
  • Affordable Pricing: Compare the prices of the different subscription plans to find which one is the cheapest for you. For additional information, submit a quote request.
  • Customer Service: The phone system must provide customer service 24 hours a day, seven days a week. Request assistance several times to gauge the level of assistance.
  • Feedback: Read all of the feedback and look at the ratings to see if the phone system is good.
  • Uptime: Determine the phone system’s uptime percentage to ensure that the system is reliable.
Arun Chaudhary
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