Buy a Cloud Healthcare Call Center Software

Cisco Webex Contact Center is a cloud-based call center software for healthcare that brings messaging, calling, and meeting into a single unified application. It helps to automate and increases the productivity of your healthcare business. It offers a flexible Webex plan, that consists of access to Migration tools, and transition to the cloud on your own.

It also provides integration with Cisco Products like calling, networking, collaboration tools, and project management tools. You can attend or make meetings with your clients using CISCO Webex Meeting solutions for chat, online conversations, and video conferencing.

Bright Pattern is an AI-powered HIPAA-compliant call center software suitable for midsized and enterprise Healthcare companies. It aids in handling patient interaction through multichannel channels like inbound & outbound calls, SMS, chat, social media, and emails.

This platform’s Automatic Call Distribution feature aids in the effective routing of calls and the handling of patient inquiries. Bright Pattern helps to provide better customer service and is secure to maintain patients’ data.

Nice inContact is a cloud call center software for healthcare that helps businesses mix and manage many communication channels inside a single application. It provides a comprehensive suite of features used mainly by the Healthcare industry such as  HIPAA compliance, patient appointment reminder, and physician referrals.

It offers affordable pricing plans according to the features provided to small, medium & large size Healthcare industries. It provides top features like Ai automation, calling, and routing that help to streamline customer journeys across multiple channels. It handles the inbound and outbound calls using the ACD & IVR system that helps to improve customer interactions & experience.

Ameyo contact center is an omnichannel call center platform that helps to increase business customer satisfaction. With Ameyo, Healthcare providers can get engaged with their patients through multiple communication channels like email, chat, voice call, & social media. Ameyo contact center is available on both On-premise and cloud-based where patients can interact with healthcare providers easily.

One of the best features of Ameyo is ACD (Automatic Call Distributor) which handles a huge volume of calls. It also comes with an autodialer and certain number masking tools that help to keep customer information private.

FluentStream is a virtual-based call center technology, suitable for small-size healthcare facilities to improve patient communications. It is a HIPAA Compliance service that communicates with patients through secure communications channels like chat, call, email, and social media. As medical service providers can receive medical checkup reports, insurance notes, and billing information, easily through online faxing tools.

It is flexible and convenient to call, as calls can be routed from their office phone to their personal number. The standout feature of FluentStream is Auto Attendant, which allows the user to record custom greetings that work as a virtual receptionist and can call directly to individual patients.

Talkdesk is HIPAA-compliant call center software for the healthcare sector that helps to improve the patient’s journey through various channels like the Web, SMS, email, voice, social media, etc. which helps to increase patient experiences and communications.

It provides a range of features and functionalities to manage the business effectively, by handling customer support and delivering exceptional services to its patients. It secures all the data of patients, which is crucial for a business to maintain privacy. It also provides services like Virtual agents treatments via phone, tablet, or pc.

Cloudtalk is a call center software for the healthcare industry as it provides various features and versatile functionalities that can be used in multiple industries including healthcare.

Cloudtalk does not market itself as a healthcare software for call centers but it provides necessary tools that help to increase the business to reach certain growth by providing services to its customers and patients.

One of the best features of Cloudtalk is Automation and AI-powered features such as Virtual Assistants and Chatbots that help to handle the inquiries and tasks of the patients.

Servetel is a Healthcare cloud-based call center software that helps the business to manage customer engagement and experience. It provides useful tools for healthcare providers like SMS alerts, virtual numbers, and call forwarding where you can manage call queues and receive notifications of your missed calls.

It also supports various third-party CRM integration systems like Google, Microsoft, Zoho, and many more.

RingCentral is call center software for all types of business sizes and also offers a wide range of features and tools that are essential for the Healthcare industry. It has features including seamless communications, telehealth services expansion, delivers high-quality patient care, and also manages quality compliance.

RingCentral is based on a HIPAA-compliant act that secures all the data of patients’ health information. It enables the patients to interact with the healthcare service provider through various communication channels like email, SMS, fax, web, and social media.