asynchronous communication
  • Shweta Barma
  • Last Updated: 29 Apr 22
  • 9 min read

What is Asynchronous Communication & Why is it Important for Any Business?

  • Shweta Barma
  • Last Updated: 29 Apr 22
  • 9 min read

Communication is the most critical aspect of all businesses, and it is the component that either makes or breaks the company. If there is no communication internally and externally, your business will not work. 

When we talk about communication in a time-sensitive manner, you want the communication to happen as soon as possible, also known as synchronous communication, or you like the communication to occur with some delay in between, i.e. async communication. 

Both of these practices have their unique features, advantages, and disadvantages. 

This article will discuss these practices and focus more on why asynchronous communication is also essential to your business.

What is Asynchronous Communication?

Async communication is a type of communication that doesn’t happen in real-time; where two or more people exchange information and expect an immediate response, such as phone calls, live video chats, and one-on-one meetings.

In other words, there is some delay in getting a response from the other person when communicating asynchronously.

Use Cases of Asynchronous Communication

Let’s look at the below examples to clarify things.

Email is the most used form of async communication where you send an email to the other person and you don’t expect an immediate reply from that person. 

Likewise, pre-recorded videos are helpful and convey information to the other person watching the video even if there is no real-time person-to-person communication happening.

You can share documents through google docs with other users, and they can edit it or comment on something for you to check out later. This also conveys information to you asynchronously even if you were not there when editing or commenting was happening.

Instant messaging apps can be a form of async communication. If a person you are trying to reach out to is not online, you want to assign that person a task. What would you do? You leave a message in the chat describing the task to that person.

And one important thing here is that the task you are assigning should be asynchronous, meaning you don’t need them to complete the task urgently. So, whenever the other person is online, they can check the messages you left and get things done.

What is Synchronous Communication?

Sync communication refers to the communication that takes place in real-time. You and your employees have to present together and talk to each other simultaneously, whether face-to-face(interpersonal) or through live video chat or phone calls.

Use cases of Synchronous Communication

Sync communication is needed in the following situations:

  • Brainstorming ideas – sync communication is needed between employees to discuss ideas and solve issues that require immediate attention.
  • Clients require an immediate reply in customer service or call center, and they don’t want to wait long. So,
  • customer service or call center employees should communicate synchronously.
  • Sync communication is used when you go to a desk to ask something.
  • It is used when you are messaging a person using an instant messaging app and giving you an immediate reply.
  • Sync is used to quickly fix time-sensitive issues by discussing them with your team members immediately. 

Read Also: Synchronous Vs Asynchronous Communication: How to use both to dominate Remote Work?

Why are Businesses Adopting Asynchronous Communication?

The main reason behind its adoption is to communicate effectively with remote teams.

When your business has employees spread out globally and in different time zones, and they are working from home, your business should have a way of communicating to them that works for everyone no matter where they are. 

Your business should not rely only on sync communication for communicating with remote teams, and your business needs async communication as well.

So keeping these things in mind, let’s discuss in detail the use cases and solutions that async communication provides for your business.

For working in different time zones

Say your company has multiple employees in multiple countries. And suppose you are an employee in one country with a different time zone than another employee in another country.

 In that case, you can finish your part of work at night and assign the remaining part of work to another employee whose time zone is different. It’s morning so they can do the remaining work in the morning, and you can sleep well and complete the work real soon.

Flexibility

Employees are more productive when they work in their schedule instead of yours, and they can work in their own time.

You don’t have to be physically available all the time, and you don’t have to give instant feedback, which will give you time to think and not just do it for providing feedback. 

For example, new team members watch pre-recorded videos of a meeting or stand-up or a concept or strategy for your business.

For more productivity and happier employees  

Employees are happier when working from home because they can get up whenever they want and work. 

This enables deep focus, and employees can complete tasks more efficiently. They don’t have to be online on Slack, email, or anything and if they have a critical home task, then they can do that first which will make a work-life balance and, in turn, make them happier and organized without causing harm to either work-life or either to home life.

How to Implement Asynchronous Communication in your Business Using KrispCall?

KrispCall’s team messaging functionality provides you with async communication. Furthermore, KrispCall provides full VoIP phone service to businesses of all sizes.

The group messaging feature is a part of the VoIP app that KrispCall provides on Android, iOS, and Web platforms. 

The team messaging feature comes in the KrispCall dashboard and acts as an async communication platform because the messages are stored.

You don’t have to reply to those messages immediately. You can first analyze the message and take your time to think about what to reply to instead of communicating synchronously as in responding instantly.

In KrispCall, you can create teams according to the department they are working in. For example, the sales department has its own sales team, and the customer service department has its team. You can leave messages for your team to view later, and it’s not a problem.

Other tools for Asynchronous communication 

These tools are typically used for Async communication, and there are many tools besides the ones listed here.

  • Gmail( any email client)
  • Instant messaging apps such as messenger, Viber, and Whatsapp
  • video recording apps like loom and Vidyard
  • Slack
  • Microsoft teams
  • Google docs and Google sheets, etc

Why is it best to use Sync and Async communication in your business processes?

Your company requires both sync and async communication depending on a specific situation. Companies would not survive only with sync communication, and companies would not survive only with async communication also.

Synchronous communication

Sync tools like Slack are used. But the problem here is, employees are forced to stay online on Slack. They expect to get a message from a team member and respond immediately.

Slack reports show that employees spend 9 hours a day staying online and managing notifications on their devices, be it a mobile phone, laptop desktop, or tablet. And 90 minutes being active on instant messaging apps. 

This causes distraction to employees. Instead of focusing those 90 minutes or instead of caring about those notifications, or instead of staying online hoping to stay up to date, they can instead use this time to work. Due to distractions or interruptions, deep work is not done.

This also means that employees cannot work according to their schedules. Disruptions like these cause employees to break their schedule flow ultimately hamper the workflow and cause less productive work. 

Asynchronous communication

To eliminate this problem, asynchronous communication allows employees not to have to care about any of those issues.

And they can work on their timing without having to immediately reply to the team members or without having to attend an unnecessary meeting with no proper plan and no proper outcome.

Async communication eliminates the drawbacks of sync communication. Employees will be more productive and produce high-quality work if they are not disturbed in their schedules. Suppose you have a meeting discussing a product.

In that case, you can record that meeting using async communication tools and forward the video to the employees who could not attend the meeting.

This way, employees are not disturbed during their schedule by the onset of meetings, and they can watch the pre-recorded video session once they are done with their work.

This ensures that total time is dedicated to only work and not many meetings, and this ensures that work is done faster and increases the company’s overall productivity.

Final words 

Don’t get confused about choosing a communication strategy for your business. It is determined by your needs and preferences and the changing needs of your employees.

But for most companies out there, using sync and async communication simultaneously brings more benefits to the table. 

As mentioned before, both types of communication have their use cases. So, it’s better to understand when to use those communication techniques.

But if you are tired of looking for ways to implement both sync and async communication in your business, don’t worry; KrispCall has got you covered. KrispCall provides the best of both worlds. 

Features such as phone calls, instant messaging through text, all at a cheaper rate, are types of sync communication that krispCall provides. Group messaging or personal messaging, which are asynchronous, are provided by KrispCall.

FAQ

How can asynchronous communication be improved?

Can improve asynchronous communication by following the best practices such as defining what is urgent and being more thoughtful in your communication.

What are the disadvantages of asynchronous communication?

Some disadvantages of asynchronous communication include feeling disconnected from the team members due to a lack of physical connection, and responses may take time when immediate response is required from the staff members.

Is it possible to have asynchronous communication in real life?

Yes, by using email, instant messaging apps, project management tools, intranets, and shared documents.

What are some tips for using Slack for asynchronous communication instead of “always-on live chat”?

You can use the Custom Status Feature in Slack. Teammates can use your status to find out if you’re available right now, and if you are not available, they can leave you a message without expecting an immediate reply.

Shweta Barma
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